Name: Staybridge Suites Knoxville West by IHG
Address: 11319 Campbell Lakes Drive, Knoxville West, Knoxville, Tennessee, United States of America, Knoxville, Knox County, US
Price range: $117–$354 per night
Rating: 8.9

What guests think

At Staybridge Suites Knoxville West by IHG, travelers consistently note convenient highway access and roomy suite-style accommodations with kitchens, plus generally friendly staff, while recurring drawbacks include traffic noise in highway-facing rooms, dated décor, and occasional service or breakfast inconsistencies.

Cleanliness is often praised, but several reviews cite odors, pests, and infrequent housekeeping. Pet-friendly policies, a pool and gym, and an appreciated evening social hour add convenience for longer stays. Expect a convenient suite stay with ample space and on-site perks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pet friendly with a pool and gym; several reviews also praise the evening social hour. Overall amenities suit longer stays.

Related guest reviews

10

Lisa

Apr 25, 2025

·

Stayed 1 night

Employees were very friendly and helpful. It was tough to find parking when we arrived. The only thing available was in the back of the building and it was not very well lit.

10

Debra

Dec 23, 2022

·

Stayed 1 night

This overnight stay was awesome. Social hour was an exceptional surprise. Breakfast wonderful. All staff helpful and friendly.

8

Damaris

May 6, 2024

·

Stayed 2 nights

Pool was not open. House keeping only services your room every seven days. Room was a little dirty when we arrived so they had to come and clean again.

10

Amanda

Sep 10, 2024

·

Stayed 3 nights

Always love the Staybridge, the room was very spacious the King size bed was very nice, the Kitchen is always what I want. I love to be able to cook and have a fridge available to store goodies in... The people/staff were so friendly!! It is located right off the freeway but I'll be honest my husband and I weren't bothered by it at all... Pool is nice, only downer is no hot tub lol. But the gym was nice as well as the laundry(free) too.. I don't eat breakfast so I'm sure it was great as well... Thank you staybridge!!!

10

Stephanie

Apr 8, 2023

·

Stayed 1 night

Check in was super quick and easy! Hotel is pet friendly so we felt right a home.

10

Shari

Aug 17, 2025

·

Stayed 1 night

This property was clean and the amenities terrific.good area for shopping and eating

10

James

Dec 16, 2022

·

Stayed 1 night

Ideal spot to bring your dog with lots or walkways around the hotel and Turkey Creej

8

Melinda

Dec 5, 2024

·

Stayed 2 nights

Great dog-friendly hotel. Staff were all very nice.

8

Holly

Jun 30, 2025

·

Stayed 2 nights

This staybridge was very clean and in a nice area. The property was nice and well maintained. The pool and breakfast area were nice. The only downside was the bed was very hard and not comfortable.

8

Koji

May 9, 2025

·

Stayed 10 nights

Friendly staff, good choices on breakfast, and happy hour!

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Cleanliness

Many guests describe clean rooms, but others report odors, pests, stained or worn areas, and infrequent or limited housekeeping.

Related guest reviews

10

Megan

May 15, 2025

·

Stayed 1 night

Room wasnt fully prepared it seemed. No linens for the sofa bed. No shampoo in the shower. Dishes were clean but in the dishwasher. Sofa bed was only half size so that was weird. Minor things, but when you're really tired it was hard to ignore. Breakfast was excellent. Very clean. Friendly staff. Overall an excellent stay. We reserved just an hour and a half before we arrived so all could be forgiven.

6

Richard

Dec 14, 2022

·

Stayed 6 nights

Our room’s overall condition was barely suitable. The floors and furniture were dirty and soiled. We used a towel to clean the dirty, sticky tile. We were informed at check-in that the room would not be cleaned during our six day stay. Towel service was available, but it meant going down to the front desk to exchange. The one day we asked for new towels we were told the towels were “temporarily unavailable”. The staff was friendly and helpful, but sparse. I will never go back.

10

Blair

Apr 21, 2023

·

Stayed 1 night

Nice place with a full breakfast. Everything was clean- so clean that I was comfortable with my baby crawling around our room.

4

Marc

Jun 19, 2024

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Stayed 2 nights

Property needs some major maintenance. Bathroom in the room and near lobby smells like mold . The room was really bad with odor . Property not properly staff to keep clean and have things in good working order . Many long term workers stay here and that is their main clients. Not a great family place to stay .

4

Kim

Oct 15, 2025

·

Stayed 1 night

Terrible location. Loud traffic. Room needed updating. Loud AC. Neighbors keep their doors open. Furniture needed cleaning. Ceiling vents dirty. Will never stay again and questionable on any Staybridge properties.

6

kimberly

Dec 27, 2023

·

Stayed 1 night

I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!

6

frances c.

Jun 3, 2024

·

The man who checked us in was wonderful. The room had a worn look to it and tge capets were stained.

10

FRANCES

Oct 6, 2024

·

Stayed 1 night

We absolutely loved staying at this property. At check-in we were greeted by a wonderful front desk staff. Room was very clean and cozy. We would definitely stay again. front desk staff.

6

Grant

Apr 29, 2025

·

Stayed 1 night

Rooms were dated and tired. Probably clean but looked dirty

10

Stephanie

Apr 8, 2025

·

Stayed 5 nights

Everything was great, except there is an ant infestation! Forget having food in the suites unless it is refrigerated.

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Rooms

Suites are spacious with in-room kitchens and comfortable layouts. Some highway-facing rooms are noisy, several guests found beds hard, and décor feels dated in places.

Related guest reviews

8

Tamara

Jul 21, 2024

·

Stayed 1 night

This was a good experience overall. We needed a quick place to stay overnight on a road trip and this fit the bill. The staff was fantastic. Breakfast was convenient... a little cold and over cooked, but it did the job. The room needed a paint job. The bathroom door had the top half repainted and the bottom was not. They were two different colors. The bathroom itself was fine, but old and needed a little repair. The beds were not super comfortable. Everything was clean and roomy and fit our needs, but I would not stay more than one night.

10

Laura

Sep 9, 2024

·

Stayed 1 night

This was a last minute stop over for us and the Staybridge Suites was the perfect choice. Front desk was friendly and helpful and check-in - even realizing we had a toddler with us so they gave us a first floor room. Room was clean, spacious and full of amenities. Definitely would choose to stay here again in the future. Breakfast was wonderful. Loved the soda fountain and food choices.

8

Laura

Apr 27, 2025

·

Stayed 2 nights

Conveniently located. Comfortable rooms. Interstate noise if staying on that side of hotel.

4

Kim

Oct 15, 2025

·

Stayed 1 night

Terrible location. Loud traffic. Room needed updating. Loud AC. Neighbors keep their doors open. Furniture needed cleaning. Ceiling vents dirty. Will never stay again and questionable on any Staybridge properties.

10

Amanda

Sep 10, 2024

·

Stayed 3 nights

Always love the Staybridge, the room was very spacious the King size bed was very nice, the Kitchen is always what I want. I love to be able to cook and have a fridge available to store goodies in... The people/staff were so friendly!! It is located right off the freeway but I'll be honest my husband and I weren't bothered by it at all... Pool is nice, only downer is no hot tub lol. But the gym was nice as well as the laundry(free) too.. I don't eat breakfast so I'm sure it was great as well... Thank you staybridge!!!

6

Martha

Apr 15, 2025

·

Stayed 7 nights

I had a room facing the highway and heavy traffic kept me awake. I couldnt get another room. Other than that it was very comfortable and clean.

10

Jeffrey

Nov 5, 2024

·

Stayed 3 nights

Like the kitchen and full size refrigerator.

6

Grant

Apr 29, 2025

·

Stayed 1 night

Rooms were dated and tired. Probably clean but looked dirty

4

Shawna

Apr 26, 2025

·

Stayed 1 night

At $450 a night for passing through the area. Up the entire night with loud passing vehicles from the freeway. Cops went by twice with sirens blasting. Overall staff and property was excellent. Very disappointed in the lack of sleep with ear plugs even!! Bed was hard.

8

Holly

Jun 30, 2025

·

Stayed 2 nights

This staybridge was very clean and in a nice area. The property was nice and well maintained. The pool and breakfast area were nice. The only downside was the bed was very hard and not comfortable.

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Service

Staff are frequently friendly and helpful. However, understaffing and towel shortages led to delays, and a few guests reported poor issue handling or reservation problems.

Related guest reviews

6

John

Oct 22, 2025

·

Stayed 2 nights

The room was clean when we arrived but the hotel seemed to be very understaffed. Our room wasn’t ready when we arrived, and then on Saturday night after being gone all day and expecting to have a tidied up room with fresh towels, we arrived to a room that hadn’t been touched. My pregnant called front desk to ask for new towels and was told they “were short handed and would bring some when they could or she could come to the desk to get them herself” Not the kind of service I expected from a hotel charging $300+ a night on a football weeks, aka their busiest time of year. Location was great, but won’t be staying here again with so many other options.

10

Lisa

Apr 25, 2025

·

Stayed 1 night

Employees were very friendly and helpful. It was tough to find parking when we arrived. The only thing available was in the back of the building and it was not very well lit.

6

Jane

Aug 10, 2025

·

Stayed 1 night

Front desk was very friendly

2

Lindsey

Oct 29, 2025

·

Stayed 1 night

Customer service was terrible. Their credit card reader wasnt working. It was late and we were road weary. We were fully paid and asked if we could get a room and rest while they worked on their system. They wouldnt do that. After waiting hours and well past midnight in their lobby, we again asked for a room (that we had already paid for) and they stated now we couldnt stay there at all because we werent pleased with them so it would be a liability to give us a room there at all. They told us to take up our refund with our 3rd party. Hotels.com was incredibly responsive and helpful. It was after 2am but we were able to get a great room and great customer service at hampton inn next door. We use hotels.com often and have never had an experience like this. It was absurd.

10

Megan

May 15, 2025

·

Stayed 1 night

Room wasnt fully prepared it seemed. No linens for the sofa bed. No shampoo in the shower. Dishes were clean but in the dishwasher. Sofa bed was only half size so that was weird. Minor things, but when you're really tired it was hard to ignore. Breakfast was excellent. Very clean. Friendly staff. Overall an excellent stay. We reserved just an hour and a half before we arrived so all could be forgiven.

10

Sheri

Aug 4, 2024

·

Stayed 1 night

The gentleman at the front desk was kind, helpful and accomodating when we arrived. He was very busy doing his best to assist many guests, and was calm and courteous to everyone as he worked thru their needs and requests- he made our check in pleasant. All the staff we interacted with were friendly, and they worked to help us, and made arrangements for our family after a discrepancy with our booking. The entire hotel felt clean and comfortable with multiple common areas to sit and visit. Our room had a kitchen set up with a fridge, microwave, dishes and a dish washer. In the morning the breakfast area was great. There were many options including eggs, meat, waffles, yogurt, granola and fresh fruit. I would recommend this hotel, and stay here again. There was evident care and pride in the conditions, and atmosphere at the hotel.

8

Donnette

Aug 13, 2025

·

Stayed 1 night

Convenient to shops and family. Staff polite and the place is clean.

10

Michael

Oct 27, 2025

·

Stayed 3 nights

Amazing front desk staff

2

Debbie

Mar 27, 2023

·

Stayed 3 nights

My family of 4 stayed for 3 nights. However, we only had 2 towels. We asked 4 different times throughout our stay to get more towels. Unfortunately, the hotel just kept telling us they were "out of towels". They told us more than once that they would take our room number and put us on a list of those who needed towels. Still... no towels. 4 people 4 days 3 nights ONLY 2 towels Our rooms did not receive a cleaning service throughout the entire stay. We would not recommend this property.

10

Annette

Apr 16, 2025

·

Stayed 1 night

The staff were very nice. The property and rooms were clean and nice. Enjoyed everything. Food was fantastic. Will stay again for sure!

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Location

Very convenient to I-40 and I-75 and the Turkey Creek shopping and dining area. Proximity to the interstate brings noticeable traffic noise for rooms on that side.

Related guest reviews

8

Adrian

Feb 16, 2025

·

Stayed 2 nights

Very quiet. Incredibly convenient to local Turkey Creek areas.

10

Robert

Jun 8, 2025

·

Stayed 4 nights

Our stay was great, quiet and convenient to 40 for easy travel. Close to resturants and shopping

10

Emery

Sep 7, 2024

·

Stayed 1 night

Very close to the highway with easy access to get back on, as well as a Publix 2 minutes away.

8

Donald

Aug 18, 2024

·

Stayed 3 nights

I like the ability to access the highway at ease to get to UT

8

Laura

Apr 27, 2025

·

Stayed 2 nights

Conveniently located. Comfortable rooms. Interstate noise if staying on that side of hotel.

6

Bj

Mar 29, 2024

·

Stayed 4 nights

Everything was great except it was to close to the freeway for where you can set outside and relax

10

Darin

Oct 4, 2024

·

Stayed 2 nights

A quick exit off I75 and yet quiet and serene with an abundance of shopping and food nearby.

8

Vicki

Feb 25, 2024

·

Stayed 1 night

Try to not get a room facing I40. Loud Traffic sounds are not conducive to good sleep.

10

CHRISTIAN

Jul 9, 2023

·

Stayed 1 night

Clean. Convenient location. Good breakfast. Next to a good rest/bar. Would stay here again.

8

Angela

May 24, 2023

·

Stayed 2 nights

Hotel is in great location. Breakfast is pretty standard hotel breakfast with hot food options. Great walking trails/paths around the property so worked great for traveling with our dog. Our room was a touch out-dated, but was very clean. I also experienced great service throughout our stay. I would go back.

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Dining

Breakfast is often appreciated, but multiple reviews note inconsistent quality and items not replenished. The weekday social hour receives positive mentions.

Related guest reviews

10

LORA

Oct 17, 2025

·

Stayed 1 night

Breakfast food judt was not good

8

Tamara

Jul 21, 2024

·

Stayed 1 night

This was a good experience overall. We needed a quick place to stay overnight on a road trip and this fit the bill. The staff was fantastic. Breakfast was convenient... a little cold and over cooked, but it did the job. The room needed a paint job. The bathroom door had the top half repainted and the bottom was not. They were two different colors. The bathroom itself was fine, but old and needed a little repair. The beds were not super comfortable. Everything was clean and roomy and fit our needs, but I would not stay more than one night.

10

Debra

Dec 23, 2022

·

Stayed 1 night

This overnight stay was awesome. Social hour was an exceptional surprise. Breakfast wonderful. All staff helpful and friendly.

10

Megan

May 15, 2025

·

Stayed 1 night

Room wasnt fully prepared it seemed. No linens for the sofa bed. No shampoo in the shower. Dishes were clean but in the dishwasher. Sofa bed was only half size so that was weird. Minor things, but when you're really tired it was hard to ignore. Breakfast was excellent. Very clean. Friendly staff. Overall an excellent stay. We reserved just an hour and a half before we arrived so all could be forgiven.

6

kimberly

Dec 27, 2023

·

Stayed 1 night

I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!

10

Greg

Apr 10, 2025

·

Stayed 2 nights

Love the space in the room. The breakfast bar was fabulous.

10

Marianne

Jan 31, 2024

·

Stayed 1 night

Breakfast struggled possibly due to people taking some for later . VERY few items for person with gluten and lactose issues.

4

Christopher

May 26, 2023

·

Stayed 10 nights

The rooms are nice and well enough maintained (a few minor things like a ripped shower curtain), but they seem to have cut way back on routine cleaning. Room was clean on arrival and I put the "no service needed" sign up for first couple days, but when no one came on days 3 and 4 I asked and was told they only clean every 7 days. (Every 3 or 4 days could be OK, but this is too long.) No one came on day 7 either and so I had to ask and someone finally came on day 8. Plus, no one vacuumed the hallways the entire 2 weeks I was there...I took to noticing the same dirt and debris each time I came and left my room. They seem to also be cutting costs on the breakfast. It was sparse. For instance, they had a big, 3-shelf, glass case across which they arranged 5 - 7 muffins each day. They didn't often restock them. Also I was dismayed by the level of waste; they use disposable Styrofoam plates and plastic utensils each meal. Not unique to this hotel, but I don't know why American hotels can't use real plates, glasses, and tableware and wash them. Highway noise is audible on one side. Choose an odd numbered room. Would not choose Staybridge for my next trip.

8

Holly

Jun 30, 2025

·

Stayed 2 nights

This staybridge was very clean and in a nice area. The property was nice and well maintained. The pool and breakfast area were nice. The only downside was the bed was very hard and not comfortable.

8

Koji

May 9, 2025

·

Stayed 10 nights

Friendly staff, good choices on breakfast, and happy hour!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$110
February	$106
March	$132
April	$135
May	$158
June	$134
July	$118
August	$118
September	$165
October	$154
November	$139
December	$108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2	3
4 $117	5 $140	6 $145	7 $145	8 $136	9 $150	10 $154
11 $119	12 $135	13 $154	14 $145	15 $175	16	17
18 $127	19 $131	20 $145	21 $141	22 $131	23 $159	24 $150
25 $122	26 $131	27 $141	28 $141	29 $136	30 $145	31 $141

Staybridge Suites Knoxville West by IHG

Prices for Staybridge Suites Knoxville West by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Accessible, Kitchen (Communications)

Studio Suite, 1 Double Bed, Accessible, Kitchen (Comms, Mobility, Accessible Tub)

Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)

Suite, 1 Bedroom, Kitchen (Pond View)

Studio Suite, 1 King Bed with Sofa Bed, Kitchen

Studio Suite, 2 Queen Beds, Accessible, Kitchen (Comms, Mobility, Accessible Tub)

Studio Suite, Kitchen

Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Roll-In Shower)

Studio Suite, 2 Queen Beds, Kitchen

Studio Suite, 1 King Bed, Accessible, Kitchen (Comms, Mobility, Accessible Tub)

Studio Suite, 2 Double Beds, Accessible, Kitchen (Mobility, Accessible Tub)

Studio Suite, 1 King Bed, Kitchen

Room, 2 Queen Beds, Roll-In Shower, Kitchen (Mobility, Accessible Shower)

Studio Suite, 1 Queen Bed, Roll-In Shower, Kitchen (Mobility, Accessible Shower)

Guest reviews of Staybridge Suites Knoxville West by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Staybridge Suites Knoxville West by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $245	19 $354
20 $136	21 $159	22 $158	23 $159	24	25	26
27 $127	28 $136	29	30 $145