Name: Hotel Indigo Lower East Side New York by IHG
Address: 171 Ludlow Street, Lower East Side, New York, New York (and vicinity), New York, United States of America, New York (and vicinity), New York County, US
Price range: $255–$1,487 per night
Rating: 7.98

What guests think

At Hotel Indigo Lower East Side New York by IHG, reviewers praise the lively location and spacious rooms with city views, but many warn that the rooftop bar/nightclub noise carries into rooms late, especially on weekends, disrupting sleep.

Service feedback is mixed, ranging from welcoming, helpful staff to frustrating check-in experiences and slow responses. Facilities like the Mr. Purple rooftop and small pool draw crowds and stunning views, but short pool hours, event closures, and occasional elevator delays disappoint some. Cleanliness is generally fine, though several guests report worn areas, dusty floors, and occasional mildew or maintenance issues. Expect a vibrant scene with convenience and views, but not a quiet, family-focused stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mr. Purple’s rooftop bar delivers standout city views and a busy scene, but music runs late and crowds can slow elevators. The pool is small with limited hours and frequent event closures; the gym is small, and nearby parking is costly without in/out.

Related guest reviews

8

DEANDRAY

Aug 6, 2025

·

Stayed 2 nights

-Nice pool area though was small. -

10

Francesca

Aug 5, 2025

·

Stayed 4 nights

Stayed at the Indigo with my partner and teenage children. The hotel is trendy and the rooms were nice and clean. The rooftop bar and pool are nice, but I wish the pool was open past 5 PM (and the water could have been much warmer). The neighbourhood is super lively with a lot going on until very late. We would stay there again for sure.

6

Christopher

Jul 29, 2025

·

Stayed 4 nights

Hotel Bar Mr Purple is actually a club. Plays loud music until 2am Friday and 4am Saturday. Our room was a couple floors above so no chance of sleep til 2am/4am. So loud you struggle even to hear the TV just had to sit it out. Then have to sleep late and start day late. Would have been nice to know as I would not have picked this hotel.

8

Melanie

Jul 18, 2025

·

Stayed 3 nights

Hotel is conveniently located and rooms are spacious for NY. However there were lots of little issues: fridge didn’t work, no body wash, no coffee cups, shower head was broken etc. Also pool was supposed to open sunrise to sunset and it only opened 9-4pm. Overall it’s good value for NY though and with a little more care and detail it could be very nice. Gym is 24x7 which was nice and staff were all very friendly and helpful.

4

Amanda

Jul 12, 2025

·

Stayed 1 night

Pool was tiny and not well kept. Elevators were incredibly slow.

8

Jennifer

Jul 11, 2025

·

Stayed 3 nights

Quiet. Hallways could use a refresh. Staff nice but did not seem inclined to go out of way to help. Garage parking right next door was very convenient but no in/out privileges.

8

Laurie

Jul 9, 2025

·

Stayed 3 nights

Property was in a good location. There was lots of stuff very close as far as restaurants and bars and dessert. Spots hotel was known for its rooftop bar, which was an inconvenience for gas as there were on a Saturday night music till 4 AM and thousands of people in line. If you come in after 9 PM, it starts to get a little tricky to get to your room by 11 PM. It’s a crazy crowd.

8

Nicole

Jun 30, 2025

·

Stayed 1 night

We loved this hotel. The one thing I would note (because we were traveling with kids) is that the pool has super limited hours. maybe like 9a-4p on week days and only 9a-1p on weekends. As such we didn't get to be in the pool on Sunday afternoon which was a major reason we had booked this one. We were disappointed for sure but the hotel and rest of the parts of our stay were very nice.

4

Paul

Aug 25, 2024

·

Stayed 15 nights

The hotel itself is good and the staff are polite. However, there is an external company that runs the 15th floor which is a noisy nightclub and goes on until 4am at the weekend. They also run the breakfast and only offer a egg and bacon roll/muffin/juice/coffee which comes via very rude staff. The pool is tiny with very limited access to hotel guest is very limited. Shame as the hotel is good.

4

robert

Jul 8, 2024

·

Stayed 6 nights

The hotel is a good value but the drawbacks are: - Club on the 15th floor is VERY LOUD. - Bathroom is mildewy and overall the rooms look a little WORN. Needs a refresh at this level. - Seems like false advertising but on the weekend from 1:00p on the pool is CLOSED unless you pay a $150 FEE. It is not mentioned or I didn't see it mentioned on Expedia. - The staff was very unfriendly, felt like they were posing to be cool. I'm a native New Yorker, New Yorkers are nice people. Note to Hotel: I had to live with the club noise or accept a lower grade room and I contacted the desk about the fee. In both cases they did not offer to resolve it appropriately. So please do not write a boilerplate cut and paste response to this review that you are sorry and will make it right next time. And your check out app is broken and no one answers the phone!

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Cleanliness

Many guests found rooms clean, but several reported worn furnishings, dusty floors, and mildew in showers. Cleanliness feels inconsistent across rooms.

Related guest reviews

2

Jennifer

Nov 8, 2025

·

Stayed 2 nights

Room was not clean, no hand soap in bathroom.

10

Robert

Oct 19, 2025

·

Stayed 2 nights

Clean, quiet , large room for NY

10

Monette

Oct 15, 2025

·

Stayed 3 nights

The view was scenic; the decor was modern, urban... Room was clean and spacious. Only recommendation is to fix toilet so not running (a little noisy at night) and to clean edges of shower ( a little mildew). Would stay here again!

2

Bobbi

Oct 7, 2025

·

Stayed 3 nights

Room was busted. Staff was rude.ac didn't work so the room felt wet. mold in cracks of shower. Overall just an unpleasant stay. Good area and great view from roof ( though id forgo the view to have a comfortable room) otherwise trash

6

Maya

Oct 6, 2025

·

Stayed 2 nights

Getting there was easy but the man at the front desk kept trying to upgrade us and would get an attitude whenever we asked a question. Once in the room the floors were dirty, the wall looked like they needed a little touch up, and the room was lacking in aesthetic all around.

6

Danielle

Aug 5, 2025

·

Stayed 2 nights

I used to stay at this hotel frequently and now it’s just gone completely downhill. There was damage on the walls of my room, curtains were broken and every time I entered, not one staff member at the front desk said hello. People need to get off their phones and remember they are at work. My unfortunate room was also not ready in time and it wasn’t until the concierge asked how my stay was going that reminded them that I still didn’t have it room in the late afternoon. The only person that really stood out was the doorman that has been there consistently and is very friendly. The pool area also used to be well maintained and is nothing but a cement hole with disgusting, sad pieces of what used to be furniture. I won’t ever return.

10

Brandon

Aug 4, 2025

·

Stayed 2 nights

Cleanliness.

10

Brett

Mar 26, 2025

·

Stayed 3 nights

I loved this hotel. It was quiet, clean, and the rooms were very comfortable. The staff was very friendly and helpful.

6

Robert

Dec 30, 2024

·

Stayed 3 nights

Nice hotel for a short stay. It has a wonderful roof terrace that makes the place otherwise it lacks atmosphere and needs a good clean (under the beds full of litter/nail clippings etc) anything above 5ft is dusty / dirty. ‘Breakfast included’ doesn’t mean it’s included… You receive a voucher for a coffee and wait ages for it… city view was paid for but not received - Instead we looked at a courtyard and rusty sets of stairs. Pointless resort fees added for things you’d get anyway. WiFi. Gym access. Etc

6

Annette

Aug 26, 2024

·

Stayed 2 nights

Great location, walkable, great pool and bar, shopping but our shower was GROSS! There was mold all over our shower - the door, the grout and the worst in and all over the shower head. I talked to the mgr and he said they'd have someone up to clean it in 15 minutes. That did not happen so I called again and they came up and cleaned the room which we did not ask for but DID NOT clean the mold in the shower. WHAT? Upon check-out I told the front desk again about the issue and I hope to get one night free for the issue.

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Rooms

Rooms are often spacious for NYC with city views and some balconies, but nightclub and street noise reaches many floors and can vibrate rooms on weekends. Some units feel sparse or worn, with occasional maintenance issues like broken fixtures or weak AC.

Related guest reviews

10

Robert

Nov 6, 2025

·

Stayed 3 nights

The most amazing view from the private balcony, we loved it!

4

Diana

Aug 26, 2025

·

Stayed 4 nights

I should have read the reviews because all of them concerning the noise from the club were correct. My room was 8 floors below the club and even with my sound machine on full blast, the thumping bass noise was so loud and didn't stop until 3:30 am. If the hotel didn't have the club it would be lovely; the rooms are large and clean and comfortable.

10

FELICIA A

Aug 12, 2025

·

Stayed 2 nights

Rooms were large and spacious. Great boutique hotel. Great area.

6

Danielle

Aug 5, 2025

·

Stayed 2 nights

I used to stay at this hotel frequently and now it’s just gone completely downhill. There was damage on the walls of my room, curtains were broken and every time I entered, not one staff member at the front desk said hello. People need to get off their phones and remember they are at work. My unfortunate room was also not ready in time and it wasn’t until the concierge asked how my stay was going that reminded them that I still didn’t have it room in the late afternoon. The only person that really stood out was the doorman that has been there consistently and is very friendly. The pool area also used to be well maintained and is nothing but a cement hole with disgusting, sad pieces of what used to be furniture. I won’t ever return.

8

Rolonda

Jul 31, 2025

·

Stayed 3 nights

I stayed three nights for a solo vacation - my room was beautiful, spacious and clean. The bed was comfortable and I had a great view of the city. All of the staff were super friendly and housekeeping came daily. My only recommendation is to stay here on weeknights only (unless your goal is to party all night!) Over the weekend the attached club is extremely rowdy, and the bass rattled the walls and bed (I was on the 12th floor, the club is on the 14th or 15th floor). The front desk staff did warn me as I checked in, so I was prepared with earplugs and still slept okay.

8

Robert

Jul 28, 2025

·

Stayed 3 nights

Staff was great here, very pleasant and moved my room away from the nightclub for better sleep. Only downside was rooms were on the sparse side. Felt like I was staying in someone's unfinished guest room :) However not a biggie since I didn't go there to hangout in a hotel room. Good place to stay as it is in a lively area!

10

Martina

Jul 14, 2025

·

Stayed 2 nights

High floor>> room was small was everything else 10/10

6

Gary

Jun 27, 2025

·

Stayed 2 nights

Room small. View terrible. Fan not adjustable. Price high

8

Kenneth

Jun 1, 2025

·

Stayed 4 nights

Great location. Bar area has great view. Some nice art and design elements. Property has aged, furniture damaged/scratched. Needs updated rooms. Rooms are clean and bed is comfortable, but rooms are much smaller than listed. We booked a 315 sq ft minimum room, and the room measured 236 sq feet. The hotel was kind enough to upgrade us to a larger room for no fee, but we had to be persistent. Don't expect luxury. Basic hotel stay only.

4

alice

Apr 1, 2025

·

Stayed 3 nights

First of all, the hotel is located in a well served area. The room's dimentions are over the avarage for the city and they were cleaned. Our request to be accomodated in a high floor room was taken into account, thank you for that! However, it was never mentioned that on the 15th floor there is a club (Mr. Purple). On the week days, you could hear the noise and the music from the room until midnight, while on the weekend, the noise started from early the afterrnoon and the night it went on until 3:30am. If you have a light sleep, you should ask to be located in a room far away from the 15th floor!!

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Service

Feedback is mixed: numerous mentions of friendly, helpful staff and smooth check-ins, alongside repeated reports of rude front-desk interactions and slow responses to issues or room moves.

Related guest reviews

8

kassandra

Sep 14, 2025

·

Stayed 3 nights

Great location, horrible staff at the front desk & check-in, but besides that security & everyone else was super professional and lovely.

2

Abdellatif

Aug 3, 2025

·

Stayed 4 nights

Check in was bad. Receptionist which apparently was the manager was rude, wasn’t helpful.

2

Tamera

Jul 26, 2025

·

Stayed 4 nights

Front Desk rude, not pleasant, and not welcoming! No greeting and how are you doing and lady had an attitude during check in.

2

Malak

Jul 22, 2025

·

Stayed 1 night

The staff are very rude especially the night staff on the front desk.

10

Good

Jul 17, 2025

·

Stayed 3 nights

Great staff, clean, modern room. Great location.

10

Atul

Jul 16, 2025

·

Stayed 1 night

Wonderful stay- front desk reps were amazingly kind as well. Gave us a spacious corner unit with tons of sunlight. Highly recommend!

10

Serenae

Jun 23, 2025

·

Stayed 2 nights

We had such a wonderful time here. It was close to everything we wanted and out of the busy areas like time square. The woman at the front (drawing a blank of her name) but she was so kind and helpful. We needed a late checkout and she made sure that happened. We’d come back for the customer service. The rooms were spacious and clean and loved the look and feel of the hotel.

4

Olivia

Jun 4, 2025

·

Stayed 4 nights

I would never stay at this hotel again. The hotel staff was aggressively rude and quick to escalate when faced with simple questions like, could I have a quiet room, or, could I have an iron sent to the room. It took 4 hours and me asking 3 times to get the iron. The hotel, especially the bathrooms and air systems, are moldy if you have any sensitivities. It did not look like they ever clean the air filters. The floors were filthy. Sure it’s New York, but I’ve stayed at two star hotels that were much cleaner and didn’t have visible mold in every! crevice of the shower. The hotel is centered around the club (which is not on the highest or lowest floor but nestled in between guest floors). Why? But it was really how rude the staff was that will have me never staying here again. I’m sure it can’t be easy working at a two star hotel parading as a four star hotel, but the attitude from staff was shocking. The location is great and close to everything, but at what cost? You can do better with your money and energy.

10

James

May 21, 2025

·

Stayed 1 night

Tiberius was the gentleman that helped checked me in etc. Let's just say he went above and beyond what was expected. Get this man a raise asap. Great hotel and location in a great part of LES.

10

Rebecca

Apr 20, 2025

·

Stayed 3 nights

Staff was amazing!!! Loved the stay here. We will be back

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Location

Lower East Side setting is convenient for dining, bars, and subway access, and many love exploring nearby neighborhoods. Several note late-night street noise and, at times, dirty sidewalks.

Related guest reviews

8

Ishan

Aug 14, 2025

·

Stayed 1 night

Nice location

8

Cassie

Aug 12, 2025

·

Stayed 3 nights

I liked the shops and food options in the area although the streets and sidewalks were quite dirty and some areas smelled of urine. I guess that is to be expected of a big city. It didn't keep me from exploring and spending my money! The hotel room was comfy and clean. The pool area was nice with a beautiful view of the city. The bar noise was loud but it was kind of nice. I didn't go to the bar because it was all drunk 20 somethings living their best lives. I wouldn't have mind if there was a bar for middle-aged folx like me. Ha!

8

Jade

Aug 11, 2025

·

Stayed 6 nights

Our room was very pretty and we had close access to transportation.👍

10

Joan

Jul 26, 2025

·

Stayed 2 nights

Perfect location when handling business in lower manhattan.

10

Robert

Jul 24, 2025

·

Stayed 5 nights

Great location!

8

Rose

Jul 22, 2025

·

Stayed 3 nights

Beautiful city view! Nice hotel and great location!

10

Doug

Apr 16, 2025

·

Stayed 2 nights

Wonderful hotel with super friendly staff and a great location a little away from the beaten path. Lots of interesting shops and restaurants

10

Jaqueline

Apr 1, 2025

·

Stayed 5 nights

I loved the surrounding area.

10

madison

Mar 7, 2025

·

Stayed 4 nights

This was a great place to stay! Loved the area and it was very accessible to subways and cool stores nearby in SoHo. Will be staying here again when I visit NYC again!

8

Kirstin

Aug 18, 2024

·

Stayed 4 nights

The location was amazing, so many brilliants pubs, bars, restaurants, and coffee shops all in the Lower East Side/ the hotel doorstep! Also close to multiple subway stops so we managed to get to and from the airports by public transport easily and navigate the city (but manhattan is also easy to walk around which we loved). The pool closed at 5 but even getting back in time for an hour to have a quick dip/ cool off after sightseeing in the summer heat was ideal. The music could be loud in our room as we were the floor above the bar but midweek it didn’t go on too late and if you pick to stay in a lively neighbourhood it’s expected you will hear some sounds of nightlife. Would definitely recommend!

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Dining

The rooftop bar is popular for drinks and views, but breakfast options are limited or underwhelming and prices can feel high; room service availability is inconsistent.

Related guest reviews

8

Philip

Aug 16, 2025

·

Stayed 3 nights

Room was clean window didn’t close and it took 2 days for maintenance to fix it Drinks at the bar were expensive

10

sophia

Aug 4, 2025

·

Stayed 3 nights

Cafe upstairs for breakfast not a cooked breakfast but it was fast which we liked. AMAZING rooftop. great price. close to transportation. room was very spacious. pillows were not my favorite.

8

Regina

Jun 23, 2025

·

Stayed 5 nights

the hotel was FAB and so was the location I have stayed in other Indigo hotels and this is the first time I am disssappointed by 2 things: the breakfast buffet was not what I had experienced in other countries and the credit card I left for incidentals will take between 7 and 10 days to reflect the credit back which I find a bit unusual as this is done upon checking out.

10

Phillipe

Jun 22, 2025

·

Stayed 1 night

Beautiful property. Loved the rooftop lounge. Unfortunate breakfast is not included in the price, and not many options outside of what's available outside in the neighborhood for food at a better price. Otherwise I'm satisfied with my stay

10

Maude

Jun 17, 2025

·

Stayed 1 night

Nice rooftop bar, great hotel for the price!

10

David

Jun 13, 2025

·

Stayed 3 nights

Nice hotel. Lots of restaurants nearby. Breakfast options were poor but nearby breakfast restaurants were very good.

8

Jennifer

Apr 8, 2025

·

Stayed 3 nights

Nice hotel in a great part of town for locals and tourists alike. Plenty within walking distance (food, bars, shopping, transportation, etc.). Walking distance to Chinatown & Little Italy as well. Rooms are clean and tidied up daily by housekeeping. Toiletries are plentiful and smell great! Only one negative - the hotel rooftop bar doesn't open until late in the afternoon (4 pm I think) so its quite inconvenient if you're looking to have a drink or snack throughout the day.

6

Erika

Feb 4, 2025

·

Stayed 3 nights

Included breakfast was quite bad: very limited choice, dry bagels, paper cups, plastic utensils, etc. all served in a bar. the room was clean and, for NY, of comfortable size.

10

Jeffery

Jan 20, 2025

·

Stayed 1 night

Hotel was great. Restaurant was awesome!

4

Paul

Aug 25, 2024

·

Stayed 15 nights

The hotel itself is good and the staff are polite. However, there is an external company that runs the 15th floor which is a noisy nightclub and goes on until 4am at the weekend. They also run the breakfast and only offer a egg and bacon roll/muffin/juice/coffee which comes via very rude staff. The pool is tiny with very limited access to hotel guest is very limited. Shame as the hotel is good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$148
February	$139
March	$209
April	$227
May	$300
June	$324
July	$274
August	$242
September	$400
October	$374
November	$296
December	$366

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $653	16	17 $448	18 $391	19 $401
20 $265	21 $385	22 $1,487	23	24 $794	25 $559	26 $546
27 $299	28 $407	29 $601	30 $613

Su	Mo	Tu	We	Th	Fr	Sa
				1 $385	2 $455	3 $440
4 $274	5 $454	6 $451	7 $441	8 $450	9 $433	10 $447
11 $330	12 $276	13 $430	14 $447	15 $432	16 $456	17 $452
18 $255	19 $368	20 $447	21 $442	22 $392	23 $454	24 $451
25 $255	26 $397	27 $446	28 $454	29 $353	30 $449	31 $458

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Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed, City View (High Floor)

Standard Room, 1 King Bed, Accessible (Mobility)

Suite (Penthouse)

Standard Room, 1 Queen Bed, City View

Standard Room, 1 King Bed, City View (Mid Floor)

Standard Room, 2 Twin Beds, Roll-In Shower (Mobility)

Suite, 1 Bedroom (Freedom Tower View)

Premium Room, 1 King Bed, Balcony, City View

Standard Room, 1 King Bed, City View

Suite, 1 King Bed, Tower (Freedom Tower View)

Standard Room

Standard Room, 2 Queen Beds, City View

Suite, 1 Bedroom, City View

Premium Room

Premium Room, 1 King Bed, City View

Premium Room, 1 Queen Bed, City View

Suite, 1 Bedroom, Roll-In Shower (Mobility)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo Lower East Side New York by IHG

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