Highland Aberdeen City Centre

The area was run down and scary. The photos of the room were taken at least 20 or 30 years ago. The web site said that there was free parking. There wasn’t and what there was was expensive and didn’t look safe. The tv did not work. To get to the room required winding through a maze of up and down stairs and uneven floors. I feel that the write up on Orbitz is dishonest and misleading. We tried to contact Orbitz because we didn’t feel safe there and were told that there were no refunds— no exceptions

Very comfortable and spacious room. The shower was amazing. Good intenet and tv. Walking distance to the busy section of Aberdeen, yet a quiet area. Towel warmer in the bathroom. I did like the electronic locks on the doors, no need to worry about losing a key. The staff were helpful and friendly. Only complaint would be is that breakfast was listed as starting at 8, but nothing was ready, so we were not able to partake.

The Highland Hotel (now merged with the Brentwood Hotel next door) is on Crown Street, less than ten minutes walk from Aberdeen bus and train station. It is just off Union Street which is the main central street in Aberdeen (the equivalent of Princes Street, Edinburgh - sort of!). We stayed for 3 days, breakfast included. The room, towels, and bed linen were spotless. But the whole hotel is 'tired'. There is no lift, but the reception man will carry up the cases for you. Usual tea and biscuits in the room. hairdryer, iron and board. and case stand. The staff are all very friendly and helpful, kind and cheerful. Responsive to any requests. The breakfasts were as good as in any hotel.(could be hotter at times) And they need a newer, quicker, toaster! The hotel is an excellent centre for travel in the Aberdeen area. Since 2 hotels have merged the room numbers are similar, so ensure which of the 2 hotels you are booked in at.

This hotel does not match with the criteria in terms how advertised. The front end whilst looks professional the interior/halls were very poor and felt unsafe with my son. Also the toilet wouldn’t flush and the tv was broken. The inside door framed been broken/broken into.

Well if ignorance was a sport staff would all win a gold medal Obv cheap but expect certain level of cleanliness No food bar nothing 3rd party buffet available but wdnt be to all tastes

Plus points are the location, cleanliness of the room and the price. Downsides are security of the building, condition of the rooms and facilities ... bit of a mixed bag.

Pros- walking distance from train station . Polite staff. Cons- no restaurant and breakfast begins 8 am ( should be earlier on a weekday). No direct telephone as merged with hotel reception next door .

No lift wouldn't be suitable for anyone with health issues or disability problems many stairs inside and outside Could do with refurbishment in bedrooms as they are of poor standard

It's says the Highland hotel but it was really was the Brentwood hotel or maybe oyo.. who knows. So confusing.. we just went to the address and Asked inside the oyo where the highland hotel was and told we were in the right place.. I asked if I could park on the street but they didn't mention they had a car park around the back.. it was pretty cheap so for one night it was okay and breakfast wasn't to bad either

The room was small but had all I needed. Being right near the City centre, it was convenient. They had free parking for me which would have been a problem otherwise.

Tried to contact hotel before stay. Impossible for us. Room old, dusty and dirty. Bathroom, shower curtain was very mouldy. Not pleasant. Staff friendly. Left after one night.

The rooms were not properly cleaned, mugs still had marks of coffee, dusty, kettle wasnt clean. I did not have a grwat experience

No interaction with the staff Room very basic, tired, ripped curtains, mixed ceiling tiles, old carpet, no cleaning of the room or buckets emptied whilst staying 2 nights. Would not recommend this hotel

The Highland Hotel (now merged with the Brentwood Hotel next door) is on Crown Street, less than ten minutes walk from Aberdeen bus and train station. It is just off Union Street which is the main central street in Aberdeen (the equivalent of Princes Street, Edinburgh - sort of!). We stayed for 3 days, breakfast included. The room, towels, and bed linen were spotless. But the whole hotel is 'tired'. There is no lift, but the reception man will carry up the cases for you. Usual tea and biscuits in the room. hairdryer, iron and board. and case stand. The staff are all very friendly and helpful, kind and cheerful. Responsive to any requests. The breakfasts were as good as in any hotel.(could be hotter at times) And they need a newer, quicker, toaster! The hotel is an excellent centre for travel in the Aberdeen area. Since 2 hotels have merged the room numbers are similar, so ensure which of the 2 hotels you are booked in at.

I stayed for five nights and was delighted with the quality of the room facilities, breakfast and service. This is a budget hotel, but the double room I stayed in was lovely and clean with a fabulous en suite, a nice big TV and comfortable bed. The breakfast was delicious and plentiful, with a great choice of cold and hot options, served buffet style. The staff were extremely helpful and friendly, especially Reuben and the young woman who served breakfast. I had a fabulous stay and would definitely return whenever I need accommodation in Aberdeen. For an affordable, comfortable hotel ideally located in the city centre, this hotel is a perfect choice. I would highly recommend. Thank you to the staff team for a lovely stay!

Plus points are the location, cleanliness of the room and the price. Downsides are security of the building, condition of the rooms and facilities ... bit of a mixed bag.

Very dated room but clean. We had a deluxe suite with 2 double beds. The only complaint was that the room was freezing cold. Would gave been nice to have extra duvets. Room was very clean, great location. Bargain for the price. Spare duvets it the only recommendation

As soon as you enter the room you can smell the stench from the carpet. Bathroom floor is mouldy. Mattress worn. Not recommended

Very reasonable, clean and close to everything.

The first thing I seen when I walked into the room was a huge stain on the floor. There was a dirty towel hanging in the bathroom, and the room smelled of marijuana every night. Overall the food was not worth the money. The front staff was friendly and did try to help with some of the issues.

Bit tatty in places but room lovely and excellent value for money

Very comfortable and spacious room. The shower was amazing. Good intenet and tv. Walking distance to the busy section of Aberdeen, yet a quiet area. Towel warmer in the bathroom. I did like the electronic locks on the doors, no need to worry about losing a key. The staff were helpful and friendly. Only complaint would be is that breakfast was listed as starting at 8, but nothing was ready, so we were not able to partake.

Room smelled musty. Wardrobe door had been damaged and was off it's rails. Water damage to the insides of the drawers. Staining on the walls. Carpets worn and shabby. Bathroom door was badly damaged. Shower took ages to heat up, and shower head caked in limescale. No housekeeping during our stay, no A/C in the room. Beds shoddy with thin, uncomfortable mattresses, torn and stained cushions on the beds. Only plus is that the location is fairly convenient for Union Street. Avoid at all costs.

Terrible hotel. Spent 1 hour outside the hotel trying to check in (as the instructions said no front desk and I had to check in to get the front door code and the room code) only to find there was a desk. After eventually checking in went to room. Mattress hard as wood and no hot water for either of the 3 days I was there so cold showers....avoid this hotel at all costs

The stay was okay. Window wouldn’t close at all and was freezing cold. Other residents banging on door at 4/5am in the morning. Otherwise bathroom facilities were spot on and bed was comfortable

Very dated room but clean. We had a deluxe suite with 2 double beds. The only complaint was that the room was freezing cold. Would gave been nice to have extra duvets. Room was very clean, great location. Bargain for the price. Spare duvets it the only recommendation

Noise of birds outside and folk walking up and down stairs

Very dated . toilet facilities old and flooring unclean,They couldn't get TV, to work.I could not stay the three nights,only two.I made other arrangements.

As soon as you enter the room you can smell the stench from the carpet. Bathroom floor is mouldy. Mattress worn. Not recommended

The room was small but had all I needed. Being right near the City centre, it was convenient. They had free parking for me which would have been a problem otherwise.

Very comfortable and spacious room. The shower was amazing. Good intenet and tv. Walking distance to the busy section of Aberdeen, yet a quiet area. Towel warmer in the bathroom. I did like the electronic locks on the doors, no need to worry about losing a key. The staff were helpful and friendly. Only complaint would be is that breakfast was listed as starting at 8, but nothing was ready, so we were not able to partake.

Terrible hotel. Spent 1 hour outside the hotel trying to check in (as the instructions said no front desk and I had to check in to get the front door code and the room code) only to find there was a desk. After eventually checking in went to room. Mattress hard as wood and no hot water for either of the 3 days I was there so cold showers....avoid this hotel at all costs

The Highland Hotel (now merged with the Brentwood Hotel next door) is on Crown Street, less than ten minutes walk from Aberdeen bus and train station. It is just off Union Street which is the main central street in Aberdeen (the equivalent of Princes Street, Edinburgh - sort of!). We stayed for 3 days, breakfast included. The room, towels, and bed linen were spotless. But the whole hotel is 'tired'. There is no lift, but the reception man will carry up the cases for you. Usual tea and biscuits in the room. hairdryer, iron and board. and case stand. The staff are all very friendly and helpful, kind and cheerful. Responsive to any requests. The breakfasts were as good as in any hotel.(could be hotter at times) And they need a newer, quicker, toaster! The hotel is an excellent centre for travel in the Aberdeen area. Since 2 hotels have merged the room numbers are similar, so ensure which of the 2 hotels you are booked in at.

I stayed for five nights and was delighted with the quality of the room facilities, breakfast and service. This is a budget hotel, but the double room I stayed in was lovely and clean with a fabulous en suite, a nice big TV and comfortable bed. The breakfast was delicious and plentiful, with a great choice of cold and hot options, served buffet style. The staff were extremely helpful and friendly, especially Reuben and the young woman who served breakfast. I had a fabulous stay and would definitely return whenever I need accommodation in Aberdeen. For an affordable, comfortable hotel ideally located in the city centre, this hotel is a perfect choice. I would highly recommend. Thank you to the staff team for a lovely stay!

Booking cancelled prior to our arrival unknown to us. Hotel blamed Expedia, reception not concerned about turning two over 70 years old out on the street with no accommodation. This was late in the afternoon. It was difficult to find accommodation which was much more expensive, which we expect to be refunded in full. Very disappointed and upset about the whole situation.

The property could use some renovation but the staff was very friendly and accomodating

The hotel cancelled our stay at 21:00 in the evening, leaving a hastily garbled message that our room wasn't available due to "maintenance." Interestingly, we were actually unable to attend due to a medical emergency, and were in the process of seeing if we could get a refund (though we knew it was unlikely) when they called us, obliviously unaware of our ongoing refund request. HOWEVER, they refused ALL refund requests from expedia, lying and saying that we HAD attended, and that they can confirm we were at the hotel and used the room. All this despite the fact that THEY cancelled on us, with a voicemail to prove it. And that I wasn't within 50 miles of the place. Look through the reviews, they've done this kind of thing before - as well as the fact that the hotel is not the Highland City Center, but actually "Oyo" hotel, or possibly Brentwood? This place is clearly a scam - either they have massively fewer rooms than they claim for whatever reason, or it is a simple scam where they frequently cancel on people for monetary benefit. Expedia refused to do anything about them, continuously siding with them for some reason, but did issue a discretionary refund on their end after about 2 hours on the phone. Goes without saying, but: Avoid.

We enjoyed our stay while in Scotland. The staff at this hotel were exceptionally helpful and the nicest people.

First room I was given the code to their was somebody occupying the room . Poor customer service . In the end I didn’t stay there

Awful place, not as advertised. Booked 3 rooms but only had 2 available (their mistake) so then relocated us to an even worse hotel and when I tried to get a refund I was told it was Hotel policy so nothing can happen.

The area was run down and scary. The photos of the room were taken at least 20 or 30 years ago. The web site said that there was free parking. There wasn’t and what there was was expensive and didn’t look safe. The tv did not work. To get to the room required winding through a maze of up and down stairs and uneven floors. I feel that the write up on Orbitz is dishonest and misleading. We tried to contact Orbitz because we didn’t feel safe there and were told that there were no refunds— no exceptions

Very comfortable and spacious room. The shower was amazing. Good intenet and tv. Walking distance to the busy section of Aberdeen, yet a quiet area. Towel warmer in the bathroom. I did like the electronic locks on the doors, no need to worry about losing a key. The staff were helpful and friendly. Only complaint would be is that breakfast was listed as starting at 8, but nothing was ready, so we were not able to partake.

Easy check in, room a little tired but perfectly usable. Excellent city centre location, close to train station.

The Highland Hotel (now merged with the Brentwood Hotel next door) is on Crown Street, less than ten minutes walk from Aberdeen bus and train station. It is just off Union Street which is the main central street in Aberdeen (the equivalent of Princes Street, Edinburgh - sort of!). We stayed for 3 days, breakfast included. The room, towels, and bed linen were spotless. But the whole hotel is 'tired'. There is no lift, but the reception man will carry up the cases for you. Usual tea and biscuits in the room. hairdryer, iron and board. and case stand. The staff are all very friendly and helpful, kind and cheerful. Responsive to any requests. The breakfasts were as good as in any hotel.(could be hotter at times) And they need a newer, quicker, toaster! The hotel is an excellent centre for travel in the Aberdeen area. Since 2 hotels have merged the room numbers are similar, so ensure which of the 2 hotels you are booked in at.

Plus points are the location, cleanliness of the room and the price. Downsides are security of the building, condition of the rooms and facilities ... bit of a mixed bag.

Great Spot

Very reasonable, clean and close to everything.

The stay is just 3 minutes away from a grocery store, a pizzeria, and restaurants.

Close to the centre

The room was small but had all I needed. Being right near the City centre, it was convenient. They had free parking for me which would have been a problem otherwise.

Very comfortable and spacious room. The shower was amazing. Good intenet and tv. Walking distance to the busy section of Aberdeen, yet a quiet area. Towel warmer in the bathroom. I did like the electronic locks on the doors, no need to worry about losing a key. The staff were helpful and friendly. Only complaint would be is that breakfast was listed as starting at 8, but nothing was ready, so we were not able to partake.

The Highland Hotel (now merged with the Brentwood Hotel next door) is on Crown Street, less than ten minutes walk from Aberdeen bus and train station. It is just off Union Street which is the main central street in Aberdeen (the equivalent of Princes Street, Edinburgh - sort of!). We stayed for 3 days, breakfast included. The room, towels, and bed linen were spotless. But the whole hotel is 'tired'. There is no lift, but the reception man will carry up the cases for you. Usual tea and biscuits in the room. hairdryer, iron and board. and case stand. The staff are all very friendly and helpful, kind and cheerful. Responsive to any requests. The breakfasts were as good as in any hotel.(could be hotter at times) And they need a newer, quicker, toaster! The hotel is an excellent centre for travel in the Aberdeen area. Since 2 hotels have merged the room numbers are similar, so ensure which of the 2 hotels you are booked in at.

I stayed for five nights and was delighted with the quality of the room facilities, breakfast and service. This is a budget hotel, but the double room I stayed in was lovely and clean with a fabulous en suite, a nice big TV and comfortable bed. The breakfast was delicious and plentiful, with a great choice of cold and hot options, served buffet style. The staff were extremely helpful and friendly, especially Reuben and the young woman who served breakfast. I had a fabulous stay and would definitely return whenever I need accommodation in Aberdeen. For an affordable, comfortable hotel ideally located in the city centre, this hotel is a perfect choice. I would highly recommend. Thank you to the staff team for a lovely stay!

Well if ignorance was a sport staff would all win a gold medal Obv cheap but expect certain level of cleanliness No food bar nothing 3rd party buffet available but wdnt be to all tastes

Beautiful old building, excellent service and breakfast, comfy room, highly recommended++

Basic accommodation. Room had marks on the wall showing that it once had a television. Breakfast coffee was sachets of Nescafé and an urn of hot water. Had a Kellogg variety box of cereal and decided to skip the rest of breakfast and find a cafe.

Pros- walking distance from train station . Polite staff. Cons- no restaurant and breakfast begins 8 am ( should be earlier on a weekday). No direct telephone as merged with hotel reception next door .

Rooms need to be cleaned and hotel services need massive improvements as nobody came to clean rooms since we checked in. Overall only the food was good that we had at the hotel

It's says the Highland hotel but it was really was the Brentwood hotel or maybe oyo.. who knows. So confusing.. we just went to the address and Asked inside the oyo where the highland hotel was and told we were in the right place.. I asked if I could park on the street but they didn't mention they had a car park around the back.. it was pretty cheap so for one night it was okay and breakfast wasn't to bad either

The first thing I seen when I walked into the room was a huge stain on the floor. There was a dirty towel hanging in the bathroom, and the room smelled of marijuana every night. Overall the food was not worth the money. The front staff was friendly and did try to help with some of the issues.