Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers a wheelchair-accessible registration desk, elevators, stair-free paths to the entrance, and limited wheelchair-accessible rooms. Visual alarms are present in hallways, and there is a well-lit path to the entrance.

What is the location of the property in relation to key landmarks?

The hotel is located in Knoxville West, within a 15-minute drive of the University of Tennessee and Turkey Creek Shopping Center. It is 11 miles from the Knoxville Convention Center and Neyland Stadium. The preferred airport is McGhee Tyson Airport, approximately 14.8 miles away.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, which is open from May to September.

What are the policies for guests staying with children?

Children are welcome at the property. There is no charge for children under the age of 18 when staying with an adult.

What are the policies regarding extra beds and cribs?

The property offers cribs and rollaway beds, subject to availability. Advance request or confirmation may be required, and additional fees may apply.

Home2 Suites by Hilton Knoxville West Hotel

Average nightly price at Home2 Suites by Hilton Knoxville West by month, last 12 months (USD)
Month	Average price
January	$112
February	$117
March	$151
April	$160
May	$153
June	$151
July	$134
August	$134
September	$148
October	$160
November	$147
December	$120

What guests think

At Home2 Suites by Hilton Knoxville West, guests frequently highlight friendly staff, spacious suite-style rooms, and a convenient location near I-75 and dining, while critiques most often mention inconsistent cleanliness, odors, and recurring shower water pressure and hot water issues.

Many also value the pet-friendly policy and generally quiet rooms. Breakfast feedback is mixed, ranging from varied and tasty to poorly stocked. Travelers can expect roomy convenience but should be prepared for variable cleanliness and occasional maintenance issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reviews repeatedly note the property is pet-friendly. A few mentions of the pool vary from enjoyable to closed; otherwise facilities feedback is limited.

Related guest reviews

2

Josh

Apr 18, 2023

·

Stayed 1 night

The room and bathroom were filthy; the pool was closed; WiFi connection was horrible

10

Amy

Jun 23, 2025

·

Stayed 2 nights

Check in was great. Got a text later in the evening to make sure we were ok. Room was perfect size for our family of 5. Plenty of space to move around and a nice privacy area with the curtain for our teenager. Pool was great!

10

Benjamin

Dec 21, 2022

·

Stayed 19,344 nights

This was a very spacious room. Travelling with 2 dogs, they felt very comfortable and enjoyed exploring the entire property. The staff were super friendly and helpful. 10/10. Would definitely stay here again!

10

James

Feb 5, 2023

·

Stayed 1 night

Pet friendly, walking distance to several restaurants, clean, quiet.

10

Amanda

Jul 20, 2025

·

Stayed 13 nights

This was hands down the best hotel i have ever stayed at. I stayed here for 3 weeks on business. The staff is so friendly and helpful. I had a suite that had a daily replenishment if snacks and drinks in it as well. Their included breakfast is amazing and delicious always cooked to perfection and so many options to choose from. The room was so clean, spacious, and smelled great when i arrived and the air conditioning worked great. They also have a great gym and guest laundry room. The area is safe and essy to access and the parking lot was spacious.

8

Daniel

May 18, 2025

·

Stayed 2 nights

Too many dogs.

10

Tricia

Aug 4, 2025

·

Stayed 1 night

Easy access to the i-75. Rooms are clean and spacious, Pet-friendly.

10

Courtney

Mar 29, 2025

·

Stayed 7 nights

Plenty of parking Safe area Clean all over except for the elevators (not gross but not mopped often) Very friendly staff Good breakfast Easy access to shopping, food, gas, interstate Great experience overall. This will be our go to hotel when we travel to the area again.

10

Thomas

Jan 8, 2025

·

Stayed 1 night

Nice hotel for families. Large suite room that slept 6 very comfortably. Pet accommodations and area close for walking them.

10

Gina

Nov 18, 2024

·

Stayed 3 nights

Did a short weekend getaway to Knoxville with our dogs. The hotel was dog friendly and was able to accommodate our room request to make our dogs less stressful. Rooms were clean and spacious. Loved having a small kitchenette in our room. Breakfast was good and had a great selection of items to choose from. Location was great and had a lot of stuff near by. Even though it’s located next to the interstate- I didn’t find it distracting or loud. Staff was great and super friendly. Would definitely stay again. Thank you!!!

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Cleanliness

Feedback is mixed: many guests found rooms and common areas very clean, but multiple reviews report dirty rooms, lingering pet or mildew odors, and housekeeping oversights such as unclean bathrooms or dishes and restocking lapses.

Related guest reviews

6

Kalyani

May 12, 2025

·

Stayed 2 nights

The room was very dirty when we arrived no shampoo very dusty but since we arrived late we couldn’t change rooms

2

Zelda

Jan 27, 2024

·

We ended up checking out after less than an hour and I walked across the parking lot to another hotel to book a room. Front desk staff was very nice, but the condition of the room was awful, far below what I expected from this brand. Crumbs on the floor and under the mattress, damaged furniture, a strange musty odor - a level of uncleanliness that is deeper than an off day.

6

Lizzete

Nov 26, 2025

·

Stayed 3 nights

Room wasn’t the cleanest. The beds and pillows are pretty basic so it was uncomfortable.

2

karin

May 23, 2023

·

Stayed 4 nights

The place was filthy. It was insanely overpriced; I have paid less for luxury rooms on beach vacations. They must have raised rates due to an annual regatta in town. I get wanting to make a profit but the cost of this stay was so outrageous for such an outdated and dirty hotel. This site accepts pets which was nice for us but there was dog stool everywhere outside and at one point in the elevator. The rooms were so dirty and (clearly) barely cleaned, given that animals are accepted. The smell was evident that no deep rug cleaning had been done. One one hand, it kept my dog really busy smelling everything, but on the other, BOTH of our eyes were red and swollen from whatever was in that hotel room. GROSS. It triggered my rare asthma. Sheets had visibly not been changed upon arrival and I had to change myself. Just a laughable situation. It was miserable.

2

Kendria

Jul 3, 2023

·

Stayed 1 night

Checked in to our first room. When to grab a hand to and it was disgusting. The Kleenex holder was dirty. Talked to the manager and they changed our room. On our way to the room house keeping was “cleaning” other room yelling and cussing having a very unprofessional conversation. I didn’t feel confident the the next room would be clean so I went to Walmart got cleaning supplies and bath towels and wash rags for us to use. Sure enough when we were cleaning we found used rags hanging on the shower curtain rod. Completely grossed out!!! At this point it’s close to midnight to late to try to find another room and everyone is tired from the 16 hour road trip. I complained to a second manager and she couldn’t figure out how to discount the room because of how I booked. So at this point I’m waiting to hear from the general manager. Hotel itself is in an awesome area as looks to be of good quality. But housekeeping is HORRIBLE!!!!

6

Melissa

Apr 16, 2025

·

Stayed 1 night

The hotel overall was clean, but our room on the fourth floor smelled like mildew.

10

Makenzi

Jun 21, 2024

·

Stayed 1 night

Extremely clean and the beds were comfortable! Staff were also very friendly!

4

Charles

Apr 7, 2025

·

Stayed 1 night

Convenient to I-75. Room was not very clean. The breakfast food was terrible.

2

Cheryl

May 19, 2025

·

Stayed 1 night

The room smelt like throw up and piss. Call down and told the staff at the front desk. The reply was it’s a pet friendly hotel and it says that on the site lol. Definitely would not stay there again. Also found that the bathroom was not restocked. And the shower was never even cleaned. Horrible !

10

Jonathan

Apr 26, 2025

·

Stayed 1 night

Very clean and well maintained.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are consistently spacious with kitchenettes and useful layouts, but several guests report weak or inconsistent shower water pressure and hot water, occasional HVAC humidity issues, and some mattress or sofa bed comfort problems; a few noted minor noise or WiFi issues.

Related guest reviews

8

Misty

Aug 13, 2025

·

Stayed 2 nights

Clean, spacious room. Pillows were too hard and uncomfortable. Staff was nice. Had trouble with WiFi

6

Stephanie

Jul 12, 2025

·

Stayed 1 night

We booked 2 rooms for an overnight stay to catch an early flight. The rooms were spacious and clean. The air conditioning did not work properly in one room and it was very hot with no air flow.

6

Cayla

Jan 4, 2025

·

Stayed 1 night

Clean and very comfortable and quiet. Qualms: The mattresses need to be replaced. It was surprising for how nice everything looked, but the mattresses had what felt like huge craters in them. It felt like sleeping in a hole. Some of the dishes were dirty, but I’d wash those before use anyway. Pets are welcome but for a $75 fee that is not disclosed until you check in.

4

Julia

Aug 14, 2023

·

Stayed 2 nights

The staff was amazing but the room was damp and humid when we walked in. If the AC wasn’t running the room became humid and hot. The beds were uncomfortable. There was a smell as well. Breakfast was good and the location was convenient. We appreciate the staff at the hotel but the room was disappointing.

4

Jane

Oct 12, 2025

·

Stayed 2 nights

We stayed 3 nights. After the first night we asked to move to a different room because the shower faucet wasn’t working properly. We did not have any water pressure and the water was cold unless you used the tub faucet? It was strange. So then we got moved and the shower situation wasn’t much different. The faucet did work but there were times it was almost like a drip to take a shower in. No matter the time of day. Also, the bathroom smelled like mildew. Overall the place was clean. But we will not ever stay there again. When paying $250 a night, I just would expect a decent shower… at least once over three days. I never complain and am fairly easy to please but I was really unhappy with this stay.

8

Brendan

Nov 29, 2024

·

Stayed 2 nights

As there are different style rooms I cant speak for all, but our room had two large counters, each in front of the beds. Another unique feature is that the blinds provide full blackout as they are line drawn and set within the window frame. Another plus is a curtain that could be pulled to separate the pull out couch area from the bed area.

8

Nanme

Jul 7, 2023

·

Stayed 1 night

The property was clean and organized. The staff were kind and polite. The bedding and overall condition of the room were clean; however, there were a few visible stains in different parts of the room. There were some noise from the ac and passing traffic since its close to the highway, but overall it's fairly quiet inside the property.

6

alba

May 30, 2025

·

Stayed 1 night

Sofa bed was not working properly. The receptionist gave me extra blankets to even the sofa. We have been on the road for the last 4 nights, staying in hiltons hotels, 3 out of the 4 nights, the soap dispenser was empty...

4

Jane

Oct 15, 2025

·

Stayed 1 night

No water pressure and very little hot water no matter what time of day or night. Never had a decent shower. And for the price you would expect better. Will not stay here again. We switched rooms and it was still an issue.

10

Jeremy

Oct 5, 2025

·

Stayed 2 nights

Loved the size of the room and the cleanliness.

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Service

Service is frequently praised as friendly and helpful at check-in and during stays, though a few guests reported rude front-desk interactions or poor follow-through on issues.

Related guest reviews

10

Amy

Jun 23, 2025

·

Stayed 2 nights

Check in was great. Got a text later in the evening to make sure we were ok. Room was perfect size for our family of 5. Plenty of space to move around and a nice privacy area with the curtain for our teenager. Pool was great!

10

shanta

Aug 23, 2025

·

Stayed 1 night

Super friendly staff, hotel was clean and nice

10

Amanda

Jul 20, 2025

·

Stayed 13 nights

This was hands down the best hotel i have ever stayed at. I stayed here for 3 weeks on business. The staff is so friendly and helpful. I had a suite that had a daily replenishment if snacks and drinks in it as well. Their included breakfast is amazing and delicious always cooked to perfection and so many options to choose from. The room was so clean, spacious, and smelled great when i arrived and the air conditioning worked great. They also have a great gym and guest laundry room. The area is safe and essy to access and the parking lot was spacious.

10

Patricia

Oct 14, 2025

·

Stayed 1 night

Lovely receptionist checking in. Very friendly and helpful

10

Courtney

Mar 29, 2025

·

Stayed 7 nights

Plenty of parking Safe area Clean all over except for the elevators (not gross but not mopped often) Very friendly staff Good breakfast Easy access to shopping, food, gas, interstate Great experience overall. This will be our go to hotel when we travel to the area again.

10

Joyce

Oct 1, 2023

·

Stayed 1 night

Staff exceptionally helpful and friendly. Will recommend to friends and family

4

Jenner

Dec 31, 2022

·

Stayed 19,356 nights

A very unpleasant woman was at the front desk when we arrived. She didn’t greet me and said that no rooms were available and that we needed to wait. A gentleman helped my wife to get a room about 20 minutes later.

10

Christopher

Mar 16, 2025

·

Stayed 1 night

Very comfortable, convenient place to stay, and the staff was very helpful and friendly.

2

Jeff

Nov 20, 2023

·

Stayed 2 nights

Lost our reservation. Awful service. Hotels.com is the worst. Will never ever use them again. Ruined our trip and put us in a precarious situation. You had one job and you failed miserably. You should be absolutely ashamed of yourself.

2

Anita

Mar 9, 2023

·

Stay FAR AWAY from this property! First they booked us into a room that was already inhabited!!! Then they moved us to a room that hadn’t been cleaned and turned over for new guests! Dirty linens and dishes, no cord on room phone, horrible stench was nauseating! Booked an accessible room for 96 yr old mom. Tub accessibility chair was under the sink! We were promised a complete cleaning the next day but NOTHING! Thankful for Chris and Julian - front desk and asst Mgr who finally moved us to a very clean room for last two nights. Nasty GM Rebecca tried to tell us she heard ‘ conflicting stories” and first thing out of her mouth was that we received fresh towels the day before ( after we had left!) unbelievable! This woman should be fired! AND she had the NERVE TO SAY THAT SOME PEOPLE RESERVE ACCESSIBLE ROOMS BECAUSE THEY ARE CHEAPER- so they don’t install the accessible bath chairs!!! What??? Thank you orbitz for refunding our first two nights!!!

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AI-generated summary based on recent guest reviews

Location

Convenient to I-75 with easy access to restaurants and shopping; several reviews also described the area as safe and the hotel generally quiet.

Related guest reviews

10

Sherri

Jan 9, 2023

·

Stayed 1 night

Clean and comfortable. Great location.

10

Ioanna

Feb 11, 2025

·

Stayed 2 nights

Location was convenient. Very clean and friendly staff. I liked the temperature and quite in the room. I usually feel cold and the radiator makes noise.

10

Delmar

Nov 27, 2023

·

Stayed 2 nights

It was easy to get too, and convenient to shopping and restaurants.

10

debbie

May 17, 2025

·

Stayed 3 nights

Clean, quiet, close to restaurants shopping and interstate. Great staff!

8

Kathryn

Feb 20, 2024

·

Stayed 3 nights

Convenient to highway, restaurants are in walking distance, friendly staff.

8

Latrelle

Jul 19, 2023

·

Stayed 3 nights

Close to restaurants and entertainment for families. The hotel was very quiet!

10

Tricia

Aug 4, 2025

·

Stayed 1 night

Easy access to the i-75. Rooms are clean and spacious, Pet-friendly.

10

Courtney

Mar 29, 2025

·

Stayed 7 nights

Plenty of parking Safe area Clean all over except for the elevators (not gross but not mopped often) Very friendly staff Good breakfast Easy access to shopping, food, gas, interstate Great experience overall. This will be our go to hotel when we travel to the area again.

10

Gary

Mar 3, 2024

·

Stayed 1 night

Convenient location, plenty of restaurants nearby

10

Gina

Nov 18, 2024

·

Stayed 3 nights

Did a short weekend getaway to Knoxville with our dogs. The hotel was dog friendly and was able to accommodate our room request to make our dogs less stressful. Rooms were clean and spacious. Loved having a small kitchenette in our room. Breakfast was good and had a great selection of items to choose from. Location was great and had a lot of stuff near by. Even though it’s located next to the interstate- I didn’t find it distracting or loud. Staff was great and super friendly. Would definitely stay again. Thank you!!!

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many praise the complimentary spread and variety, while others found it poor or not replenished toward the end of service.

Related guest reviews

8

Lora

Jul 3, 2023

·

Stayed 1 night

The hotel was clean and very nice. The pool was a bit cold for July. The free hot breakfast was very excellent. We would stay there again.

10

ANDREW

May 23, 2024

·

Stayed 1 night

This was the first time we have stayed at a Home2 Suites hotel and we were extremely happy with this place. Most hotel rooms are too crammed for us since we are a family of 5 but this place was fantastic!!! The gentleman checking us in(his name began with an H) was extremely polite and informative. When we asked him a few questions, it was nice to actually get some detailed answers and suggestions. The breakfast was much better than your typical "breakfast included" servings. Well done. everyone!!!

10

Kathleen

Mar 27, 2023

·

Stayed 1 night

Great stay! Perfect room for my family of 5. Hotel was clean, quiet, staff friendly and the room was large. We also enjoyed the breakfast. It seemed a step above most of the hotels in this category.

10

Amanda

Jul 20, 2025

·

Stayed 13 nights

This was hands down the best hotel i have ever stayed at. I stayed here for 3 weeks on business. The staff is so friendly and helpful. I had a suite that had a daily replenishment if snacks and drinks in it as well. Their included breakfast is amazing and delicious always cooked to perfection and so many options to choose from. The room was so clean, spacious, and smelled great when i arrived and the air conditioning worked great. They also have a great gym and guest laundry room. The area is safe and essy to access and the parking lot was spacious.

8

April

Jan 7, 2024

·

Stayed 2 nights

The gentleman that checked me in was polite and professional. The process was quick. The main lobby and room was generally clean. The door hang sign was on the floor partially under the sink area when I walked into the room. The wall as I walked into the room was scuffed with something blackish making it look dirty. The bed skirt was stained with something looking like coffee. The couch bed had a bolt or screw missing that made pulling out the bed difficult, but we made it work. The breakfast was good, but the food wasn't replenished as the end of breakfast neared, so make sure to get down in plenty of time for seconds, if you're a big breakfast eater. The beds were comfortable. The water pressure was good. The provided toiletries were nice. I like the mini kitchen area. The room was big enough for 6 people 14 and over in ages, which was awesome! The price was great! I would stay here again with my family of 6!

4

Janel

Feb 9, 2025

·

Stayed 1 night

I paid for a king size bed and this was on my receipt but got a room w 2 queens. The hotel.said tjat was what hotels.com sent them but that is not what I picked nor on my reservation from hotels,com and they said they couldnt switch us. The breakfast was very bad.

4

Charles

Apr 7, 2025

·

Stayed 1 night

Convenient to I-75. Room was not very clean. The breakfast food was terrible.

10

Debby

Jul 6, 2024

·

Stayed 3 nights

Super nice staff. Clean comfy rooms. So many choices on the free breakfast bar and always love the free parking. No hidden fees!

10

Aldo

Jan 7, 2025

·

Stayed 3 nights

The staff was friendly and helpful. The breakfast was good, with different options to choose from. The room was in great condition so was the Hotel. I highly recommend it.

4

Gerald

Jul 6, 2024

·

Stayed 1 night

Hotel location was convenient but the hotel was not kept clean. Breakfast was also not stocked and the girl working there didn’t seem to care.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $124	2 $141	3 $166	4 $148	5 $151	6 $243	7
8 $124	9 $141	10 $150	11 $148	12 $136	13 $163	14 $161
15 $125	16 $140	17 $148	18 $148	19 $137	20 $315	21
22 $124	23 $117	24 $115	25 $115	26 $115	27 $115	28 $115
29 $115	30 $131

Home2 Suites by Hilton Knoxville West

Prices for Home2 Suites by Hilton Knoxville West

Monthly average prices

About this property

Location

Room options

Studio, 2 Queen Beds

Studio, 1 Queen Bed

Suite, 1 King Bed

Studio, 2 Queen Beds, Accessible, Bathtub

Studio, 1 Queen Bed, Accessible, Bathtub

Studio, 1 Queen Bed, Accessible (Roll-In Shower)

Guest reviews of Home2 Suites by Hilton Knoxville West

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton Knoxville West

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $169
25 $131	26 $149	27 $167	28 $157	29 $131	30 $160	31 $160