Islander Hotel & Resort

The Islander Hotel & Resort was very clean, but unfortunately we experienced several issues during our 3-day stay, which was our first time visiting. One of the biggest concerns was the front desk staff member, Marty, who was consistently rude and disrespectful during multiple interactions. In a customer-facing role, better communication skills and a more welcoming attitude are expected. At check-in, we were informed *after paying* that there would be no housekeeping services during our stay due to staffing shortages. This should have been disclosed ahead of time, as we likely would have chosen a different hotel. Being on vacation, we shouldn’t have to clean our own room, which ended up being the case. This was very disappointing. We also had an issue regarding the pool. One evening, we called the front desk about the lack of pool lights. The employee who answered (she did not give her name) told us there were no pool lights and that the pool was closed. We later found out both statements were untrue—the pool does have lighting and remains open until 10 PM. Because of this misinformation, our family missed out on enjoying the pool for two nights. Additionally, we were told we had to go to the front desk to pick up extra towels and trash bags ourselves due to staffing shortages, which was inconvenient. Overall, while the property itself was clean, the lack of transparency, poor service, and inconvenience significantly impacted our experience. Given these issues, we do not

Parking was great, and so much to do nearby. Beach access was amazing.

Beach in walking distance, ample parking, shops nearby

Beautiful hotel and location is perfect

The rooms floor was not cleaned had to sweep the sand off stayed for 4 days with no room service had to go to front desk to get clean towels front desk said they didn’t have enough help to clean since COVID that was in 2021 that’s a poor excuse for not cleaning the rooms