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Grandhotel Ambassador Národní Dům

$167

/ night

Avg. for September

Grandhotel Ambassador Národní Dům - Image 1

Grandhotel Ambassador Národní Dům - Room

Grandhotel Ambassador Národní Dům - Room

Grandhotel Ambassador Národní Dům - Reception

Grandhotel Ambassador Národní Dům - Restaurant

Prices for Grandhotel Ambassador Národní Dům

Select dates to see prices and availability

$167

/ night

Avg. for September

Monthly average prices

Nightly prices at Grandhotel Ambassador Národní Dům average $125 in June, the cheapest month, and $186 in July, the most expensive, based on the last 12 months.

Average nightly price at Grandhotel Ambassador Národní Dům by month, last 12 months (USD)
Month	Average price
January	$141
February	$145
March	$134
April	$134
May	$162
June	$125
July	$186
August	$143
September	$167
October	$164
November	$169
December	$154

Most expensive: July (~$186)

Cheapest: June (~$125)

About this property

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, an indoor pool, and a sauna. Additional features at this hotel includ...

Location

Tomáše Garrigue Masaryka 1088/24, Karlovy Vary, Czechia

Jan Becher Museum (0.1 miles)

Elizabeth's Spa (0.1 miles)

Mattoni Mineral Water (0.2 miles)

Karlovy Vary Christmas Market (0.2 miles)

Dvorakovy Sady (0.3 miles)

Ohře (0.4 miles)

More location info

Room options

8

Junior Suite

Room details

1 King Bed

Sleeps 3

538 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

7

Tower Suite

Room details

1 Twin Bed

Sleeps 3

646 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

5

Classic Double Room

Room details

1 Full Bed

Sleeps 2

269 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

6

Suite

Room details

1 King Bed

Sleeps 3

538 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

9

Superior Double Room

Room details

2 Twin Beds

Sleeps 3

377 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

7

Classic Single Room

Room details

1 Twin Bed

248 ft²

Air Conditioning

Wi-Fi (Free)

Private Bathroom

Guest reviews of Grandhotel Ambassador Národní Dům

8.3

Very good

Based on 677 verified reviews

Who stays here?

Business

5%

Couple

52%

Family

23%

Group

9%

Solo

8%

What guests think

AI-generated summary based on recent guest reviews

At Grandhotel Ambassador Národní Dům, travellers highlight the central, walkable location and historic charm, generally spacious rooms, and access to a wellness area with pool and saunas, plus convenient on-site parking, making it an appealing base in Karlovy Vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

At Grandhotel Ambassador Národní Dům, travellers highlight the central, walkable location and historic charm, generally spacious rooms, and access to a wellness area with pool and saunas, plus convenient on-site parking, making it an appealing base in Karlovy Vary.

Breakfast ranges from very good to simple, with occasional crowding and slow coffee service reported. Service feedback is mixed, and cleanliness is generally good but with occasional lapses and worn common areas reported. Several reviews also mention weak or non-adjustable room air conditioning. Expect historic ambience and amenities with some inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the spa/pool/sauna access and convenient on-site parking. Several mention the wellness area feels small or crowded.

Related guest reviews

8

Tatiana

Nov 7, 2025

·

Stayed 2 nights

Frühstücksauswahl war sehr einfach, lecker, aber qualitativ sehr einfach. Wellnessbereich war sauber, aber sehr klein für die viele Hotelgäste.

Frühstücksauswahl war sehr einfach, lecker, aber qualitativ sehr einfach. Wellnessbereich war sauber, aber sehr klein für die viele Hotelgäste.

10

Florian

Jul 13, 2025

·

Stayed 1 night

Parkplatz ist hervorragend. Die Lage von Hotel ist sehr gut, überall Restaurants und Einkaufsmöglichkeiten. Sauna-Bereich war sehr schön.

Parkplatz ist hervorragend. Die Lage von Hotel ist sehr gut, überall Restaurants und Einkaufsmöglichkeiten. Sauna-Bereich war sehr schön.

10

Peter

Aug 12, 2024

·

Stayed 2 nights

Sehr freundliches und hilfsbereites Personal, saubere Zimmer, günstiger Parkplatz. Tolles altes Gebäude. Wellnessbereich mit einem ca. 15 Meter langem Pool, Massagedüsen im Pool vorhanden. Zwei Saunen (textilfrei), ein Dampfbad (textil), klein aber fein. Gutes böhmisches Restaurant mit ein paar echten Spezialitäten. Empfehlenswertes Hotel.

Sehr freundliches und hilfsbereites Personal, saubere Zimmer, günstiger Parkplatz. Tolles altes Gebäude. Wellnessbereich mit einem ca. 15 Meter langem Pool, Massagedüsen im Pool vorhanden. Zwei Saunen (textilfrei), ein Dampfbad (textil), klein aber fein. Gutes böhmisches Restaurant mit ein paar echten Spezialitäten. Empfehlenswertes Hotel.

6

Harry

Oct 24, 2023

·

Stayed 1 night

Not very practical for handicaped persons. No possibility to swim in pool before 9 a.m. as there is water gym going on. We had problems with no hot water. Caters to russians who empty the breakfast buffet. Night porter who had no idea of dealing with persons nor service!

Not very practical for handicaped persons. No possibility to swim in pool before 9 a.m. as there is water gym going on. We had problems with no hot water. Caters to russians who empty the breakfast buffet. Night porter who had no idea of dealing with persons nor service!

10

Daniel

Aug 21, 2025

·

Stayed 1 night

Schönes Hotel, liegt am Anfang der Fußgängerzone Der Spa Bereich hat mich nicht so überzeugt war sehr übersichtlich und hätte man schöner gestalten können

Schönes Hotel, liegt am Anfang der Fußgängerzone Der Spa Bereich hat mich nicht so überzeugt war sehr übersichtlich und hätte man schöner gestalten können

6

Sabine

Jun 2, 2025

·

Stayed 2 nights

Waren ein Wochenende zu viert in dem Hotel. Frühstück war mittelmäßig, da es an Brötchen gefehlt hat. Obstsalat gab es aus der Dose. Im Frühstücksbereich geht es sehr eng her. Im Poolbereich war die Armatur der Dusche kaputt. Auch der Duschkopf könnte mal entkalkt werden.

Waren ein Wochenende zu viert in dem Hotel. Frühstück war mittelmäßig, da es an Brötchen gefehlt hat. Obstsalat gab es aus der Dose. Im Frühstücksbereich geht es sehr eng her. Im Poolbereich war die Armatur der Dusche kaputt. Auch der Duschkopf könnte mal entkalkt werden.

10

Raymond

Oct 17, 2025

·

Stayed 2 nights

Had a great time at this property. The location was great, central to many shops and restaurants within walking distance, and the hotel itself had nice pool/spa/sauna and decor. Our room was great also, spacious and well equipped with everything we needed to make our stay enjoyable. Thank you for a great visit to Karlovy Vary!

Had a great time at this property. The location was great, central to many shops and restaurants within walking distance, and the hotel itself had nice pool/spa/sauna and decor. Our room was great also, spacious and well equipped with everything we needed to make our stay enjoyable. Thank you for a great visit to Karlovy Vary!

6

jan

Oct 8, 2025

·

Stayed 2 nights

Reception is decrepit. The people at front desk at arrival: dirty,in disarray and not friendly. Hotel stairs and hallways very dirty(old carpets, dirty). Spa is a joke, whilpool water cold(75 degrees F) Hotel pretentious.

Reception is decrepit. The people at front desk at arrival: dirty,in disarray and not friendly. Hotel stairs and hallways very dirty(old carpets, dirty). Spa is a joke, whilpool water cold(75 degrees F) Hotel pretentious.

10

Suliman

Jan 25, 2026

·

Stayed 2 nights

Everything about this hotel was great, location, facilities, SPA, in door swimming pool and availability of car parking. I would definitely go back to this hotel

Everything about this hotel was great, location, facilities, SPA, in door swimming pool and availability of car parking. I would definitely go back to this hotel

6

Mindaugas

Sep 7, 2024

·

Stayed 3 nights

Nice place, but not 4 star quality hotel. A/C is barely working. Felt like senior assisted living facility. Tiny pool, which used by individuals with skin problems, would never use it. A OK breakfast buffet, but I’d suggest to go somewhere else to eat. If you want to sleep at night, do not open the windows, it is loud. Other than that, it’s nice place to stay :-)

Nice place, but not 4 star quality hotel. A/C is barely working. Felt like senior assisted living facility. Tiny pool, which used by individuals with skin problems, would never use it. A OK breakfast buffet, but I’d suggest to go somewhere else to eat. If you want to sleep at night, do not open the windows, it is loud. Other than that, it’s nice place to stay :-)

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean and tidy. However, multiple reviews report inconsistent housekeeping and worn or dirty common areas, with some bathroom odors and missed towel changes.

Related guest reviews

10

Peter

Aug 12, 2024

·

Stayed 2 nights

Sehr freundliches und hilfsbereites Personal, saubere Zimmer, günstiger Parkplatz. Tolles altes Gebäude. Wellnessbereich mit einem ca. 15 Meter langem Pool, Massagedüsen im Pool vorhanden. Zwei Saunen (textilfrei), ein Dampfbad (textil), klein aber fein. Gutes böhmisches Restaurant mit ein paar echten Spezialitäten. Empfehlenswertes Hotel.

Sehr freundliches und hilfsbereites Personal, saubere Zimmer, günstiger Parkplatz. Tolles altes Gebäude. Wellnessbereich mit einem ca. 15 Meter langem Pool, Massagedüsen im Pool vorhanden. Zwei Saunen (textilfrei), ein Dampfbad (textil), klein aber fein. Gutes böhmisches Restaurant mit ein paar echten Spezialitäten. Empfehlenswertes Hotel.

2

Raya

Jun 14, 2025

·

Stayed 2 nights

Unser Aufenthalt im Hotel war schrecklich. Das Hotel ist alt und schlecht renoviert. Das Personal war äußerst unfreundlich. Das Zimmer war schmutzig, besonders das Badezimmer. Die Handtücher wurden nicht gewechselt, und nachdem ich darum gebeten hatte, hat niemand reagiert. Im Bad roch es stark und unangenehm nach Abfluss. Der Check-in und Check-Out haben sehr lange gedauert.

Unser Aufenthalt im Hotel war schrecklich. Das Hotel ist alt und schlecht renoviert. Das Personal war äußerst unfreundlich. Das Zimmer war schmutzig, besonders das Badezimmer. Die Handtücher wurden nicht gewechselt, und nachdem ich darum gebeten hatte, hat niemand reagiert. Im Bad roch es stark und unangenehm nach Abfluss. Der Check-in und Check-Out haben sehr lange gedauert.

6

Georg

May 21, 2023

·

Das Hotel ist ein sehr schönes Gebäude, auch das Zimmer war sehr groß und schön eingerichtet. Die Lage ist ebenfalls sehr gut. Was es zu bemängeln gibt: Das Personal ist weder freundlich, noch aufmerksam. Wenn man das Hotel betritr, wird man nicht begrüßt und auch nicht verabschieded, wenn man geht. Fragen, werden gar nicht oder nur eingeschränkt beantwortet. Das Frühstücksbuffet ist für ein 4,5* Hotel zu eingeschränkt und wenig abwechslungsreich. Auch wurden leere Speisen und Getränke am Buffet gar nicht oder nur sehr spärlich aufgefüllt. Auch wurden leere Teller beim Frühstück oft sehr spät weggeräumt. Thema Sauberkeit: das Zimmer wirkte bei der Ankunft einigermaßen sauber aber es wurde offensichtlich während unseres 4-Tägigen Aufebthalts nicht gereinigt. Auch Handtücher wurden nicht ausgetauscht. Schade, weil das Hotel sicher deutlich mehr Potential bietet.

Das Hotel ist ein sehr schönes Gebäude, auch das Zimmer war sehr groß und schön eingerichtet. Die Lage ist ebenfalls sehr gut. Was es zu bemängeln gibt: Das Personal ist weder freundlich, noch aufmerksam. Wenn man das Hotel betritr, wird man nicht begrüßt und auch nicht verabschieded, wenn man geht. Fragen, werden gar nicht oder nur eingeschränkt beantwortet. Das Frühstücksbuffet ist für ein 4,5* Hotel zu eingeschränkt und wenig abwechslungsreich. Auch wurden leere Speisen und Getränke am Buffet gar nicht oder nur sehr spärlich aufgefüllt. Auch wurden leere Teller beim Frühstück oft sehr spät weggeräumt. Thema Sauberkeit: das Zimmer wirkte bei der Ankunft einigermaßen sauber aber es wurde offensichtlich während unseres 4-Tägigen Aufebthalts nicht gereinigt. Auch Handtücher wurden nicht ausgetauscht. Schade, weil das Hotel sicher deutlich mehr Potential bietet.

6

Marco

May 8, 2022

·

Stayed 2 nights

Chegada recepção com suposta gerente não tinha inglês compatível(sotaque), para indicar o de era o estacionamento e pouca importância deu ao chek in, visto que deixou de nós atender para dar vazão a solicitação de alguém que tinha programado algo com outro hóspede. Depois ninguém a ajudar com malas, visto entrada do prédio ter degraus, e eu ser cardíaco e diabético com 70 anos. Não sei onde estão as 4 estrelas do hotel, sei s, no passado de glórias. Carpete do corredor manchado e cheiro de mofo, além de acabamento de emenda de metal se soltando. Café da manhã só chá ou café coado, nem expresso ou chocolate, Al do adoçante se um vodra único c algas pílulas. Ou seja para um hotel 4 estrela, tos que torcer para que o céu não esteja nublado

Chegada recepção com suposta gerente não tinha inglês compatível(sotaque), para indicar o de era o estacionamento e pouca importância deu ao chek in, visto que deixou de nós atender para dar vazão a solicitação de alguém que tinha programado algo com outro hóspede. Depois ninguém a ajudar com malas, visto entrada do prédio ter degraus, e eu ser cardíaco e diabético com 70 anos. Não sei onde estão as 4 estrelas do hotel, sei s, no passado de glórias. Carpete do corredor manchado e cheiro de mofo, além de acabamento de emenda de metal se soltando. Café da manhã só chá ou café coado, nem expresso ou chocolate, Al do adoçante se um vodra único c algas pílulas. Ou seja para um hotel 4 estrela, tos que torcer para que o céu não esteja nublado

10

georgina

Dec 8, 2025

·

Stayed 2 nights

Clean, beautiful room, excellent restaurant.

Clean, beautiful room, excellent restaurant.

10

Jana

Aug 6, 2022

·

Stayed 1 night

Clean and spacious room bathroom. Very friendly and helpful male receptionist on check out with excellent english skills.

Clean and spacious room bathroom. Very friendly and helpful male receptionist on check out with excellent english skills.

6

jan

Oct 8, 2025

·

Stayed 2 nights

Reception is decrepit. The people at front desk at arrival: dirty,in disarray and not friendly. Hotel stairs and hallways very dirty(old carpets, dirty). Spa is a joke, whilpool water cold(75 degrees F) Hotel pretentious.

Reception is decrepit. The people at front desk at arrival: dirty,in disarray and not friendly. Hotel stairs and hallways very dirty(old carpets, dirty). Spa is a joke, whilpool water cold(75 degrees F) Hotel pretentious.

10

Saskia

Jan 28, 2024

·

Stayed 2 nights

Ausgiebiges Frühstück, sauberes Zimmer gutes Spa Angebot. Alles super, gerne wieder.

Ausgiebiges Frühstück, sauberes Zimmer gutes Spa Angebot. Alles super, gerne wieder.

10

Kristina Lampe

Aug 1, 2024

·

Stayed 5 nights

Beautiful hotel just 150 meters from a bus stop. Lovely and big room, excellent service and cleaning.

Beautiful hotel just 150 meters from a bus stop. Lovely and big room, excellent service and cleaning.

10

anne

Jul 21, 2025

·

Stayed 1 night

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with classic decor. A recurring complaint is weak or non-adjustable air conditioning.

Related guest reviews

8

Maria

Aug 7, 2022

·

Stayed 1 night

Very beautiful place. Many old buildings and beautiful architecture. The hotel is one of those and maybe in need of a little TLC. However we slept good and enjoyed our stay.

Very beautiful place. Many old buildings and beautiful architecture. The hotel is one of those and maybe in need of a little TLC. However we slept good and enjoyed our stay.

10

Shivesh

Feb 22, 2025

·

Stayed 3 nights

Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again.

Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again.

10

Raymond

Oct 17, 2025

·

Stayed 2 nights

Had a great time at this property. The location was great, central to many shops and restaurants within walking distance, and the hotel itself had nice pool/spa/sauna and decor. Our room was great also, spacious and well equipped with everything we needed to make our stay enjoyable. Thank you for a great visit to Karlovy Vary!

Had a great time at this property. The location was great, central to many shops and restaurants within walking distance, and the hotel itself had nice pool/spa/sauna and decor. Our room was great also, spacious and well equipped with everything we needed to make our stay enjoyable. Thank you for a great visit to Karlovy Vary!

10

georgina

Dec 8, 2025

·

Stayed 2 nights

Clean, beautiful room, excellent restaurant.

Clean, beautiful room, excellent restaurant.

8

Eva

Jul 19, 2023

·

Stayed 2 nights

Goed hotel. Ruime kamer en goed ontbijt. De airco werkte niet maar er was gelukkig wel een ventilator.

Goed hotel. Ruime kamer en goed ontbijt. De airco werkte niet maar er was gelukkig wel een ventilator.

8

Kerstin

Nov 16, 2022

·

Stayed 2 nights

Die gute zentrale Lage war hervorragend. Über die Einkaufsstraße ging es kurzerhand über in die Straße zu den Thermalquellen. Alles sehr gut zu Fuß in nur wenigen Minuten erreichbar. Sehr schöne Restaurants befinden sich sowohl im Objekt, wie auch in direkter Nähe des Hotels. Zimmer im Hotel war sehr schön und großzügig.

Die gute zentrale Lage war hervorragend. Über die Einkaufsstraße ging es kurzerhand über in die Straße zu den Thermalquellen. Alles sehr gut zu Fuß in nur wenigen Minuten erreichbar. Sehr schöne Restaurants befinden sich sowohl im Objekt, wie auch in direkter Nähe des Hotels. Zimmer im Hotel war sehr schön und großzügig.

6

Mindaugas

Sep 7, 2024

·

Stayed 3 nights

Nice place, but not 4 star quality hotel. A/C is barely working. Felt like senior assisted living facility. Tiny pool, which used by individuals with skin problems, would never use it. A OK breakfast buffet, but I’d suggest to go somewhere else to eat. If you want to sleep at night, do not open the windows, it is loud. Other than that, it’s nice place to stay :-)

Nice place, but not 4 star quality hotel. A/C is barely working. Felt like senior assisted living facility. Tiny pool, which used by individuals with skin problems, would never use it. A OK breakfast buffet, but I’d suggest to go somewhere else to eat. If you want to sleep at night, do not open the windows, it is loud. Other than that, it’s nice place to stay :-)

4

Gary

Jul 11, 2023

·

Stayed 2 nights

We didnt like the older long hairedan at check in. Completely lazy, did not offer to help with bags or anything. If your bahs are heavy, good luck with the stairs if you get this man. Copied our passports for some reason too. Asked the other front desk help and they had no idea why, or where he put this vital info. And they charge for extras like hot water kettle to make in room coffee which there was none to begin with. The pillows were terrible so we asked for smaller pillows and they charged for delivery of these pillows that werent even smaller.. Bonus points for location only. Its a run down place for sure with no access to the room A/C. Its a set temp and not cool enough for July in Karlovy Vary. It was a heat wave! Stear clear, not worth the money.

We didnt like the older long hairedan at check in. Completely lazy, did not offer to help with bags or anything. If your bahs are heavy, good luck with the stairs if you get this man. Copied our passports for some reason too. Asked the other front desk help and they had no idea why, or where he put this vital info. And they charge for extras like hot water kettle to make in room coffee which there was none to begin with. The pillows were terrible so we asked for smaller pillows and they charged for delivery of these pillows that werent even smaller.. Bonus points for location only. Its a run down place for sure with no access to the room A/C. Its a set temp and not cool enough for July in Karlovy Vary. It was a heat wave! Stear clear, not worth the money.

10

Kristina Lampe

Aug 1, 2024

·

Stayed 5 nights

Beautiful hotel just 150 meters from a bus stop. Lovely and big room, excellent service and cleaning.

Beautiful hotel just 150 meters from a bus stop. Lovely and big room, excellent service and cleaning.

10

anne

Jul 21, 2025

·

Stayed 1 night

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

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AI-generated summary based on recent guest reviews

Service

Feedback is mixed: several guests praise friendly, helpful staff. Others report rudeness, language barriers, slow or problematic check-in/out, and unresponsive handling of requests.

Related guest reviews

8

Uwe

Sep 8, 2024

·

Stayed 2 nights

Wir waren schon öfters in diesem Haus. Die Lage ist sehr gut und das Personal sehr freundlich und hilfsbereit. Das einzige was uns diesmal gestört hat ist die Tatsache, dass man beim Frühstück gefühlt eine halbe Stunde braucht um einen Kaffee zu bekommen. Ein langsamer Automat für alle Gäste ist einfach zu wenig. Das kann man doch ändern. Ansonsten immer wieder gerne.

Wir waren schon öfters in diesem Haus. Die Lage ist sehr gut und das Personal sehr freundlich und hilfsbereit. Das einzige was uns diesmal gestört hat ist die Tatsache, dass man beim Frühstück gefühlt eine halbe Stunde braucht um einen Kaffee zu bekommen. Ein langsamer Automat für alle Gäste ist einfach zu wenig. Das kann man doch ändern. Ansonsten immer wieder gerne.

10

Shivesh

Feb 22, 2025

·

Stayed 3 nights

Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again.

Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again.

2

Roksana

May 25, 2022

·

Stayed 2 nights

Staff unavailable when calling reception !!!!!!! they don't even call back ! No coffee maker in the room and Breakfast don't start until 8 am!!!!!!!!!!!!!!!!!!!!!! we had to leave at 5:30 am to catch our Bus back to Prague and I did mention it to the reception guy ( with better English ) the day before ! on the darling morning of our departure , a female receptionist with bare understanding of English and perhaps worst Desk skills tells me that I OWE over 5200 Koruna ( total cost of our stay)!!!! Even after repeatedly mentioning to her that the amount have been paid MONTHS ago view Hotel.ca she kept pointing to the stupid bill that she printed and requesting the total amount ! I showed her my internet hotel.com bill history and told her that the amount has been paid and she then proceed by saying that the amount is for stay and Spa ( minimal English / just saying " you pay this amount & you used spa)!!!!!!! Frustrated , I told her that I was not going to wait all day for her to figure out her error and I had a bus to catch ( hoping she could understand ) and told her that I'm NOT going to repay her the money and left !!!!!!!! absolute disaster . DO NOT GO THERE !!!!!!!

Staff unavailable when calling reception !!!!!!! they don't even call back ! No coffee maker in the room and Breakfast don't start until 8 am!!!!!!!!!!!!!!!!!!!!!! we had to leave at 5:30 am to catch our Bus back to Prague and I did mention it to the reception guy ( with better English ) the day before ! on the darling morning of our departure , a female receptionist with bare understanding of English and perhaps worst Desk skills tells me that I OWE over 5200 Koruna ( total cost of our stay)!!!! Even after repeatedly mentioning to her that the amount have been paid MONTHS ago view Hotel.ca she kept pointing to the stupid bill that she printed and requesting the total amount ! I showed her my internet hotel.com bill history and told her that the amount has been paid and she then proceed by saying that the amount is for stay and Spa ( minimal English / just saying " you pay this amount & you used spa)!!!!!!! Frustrated , I told her that I was not going to wait all day for her to figure out her error and I had a bus to catch ( hoping she could understand ) and told her that I'm NOT going to repay her the money and left !!!!!!!! absolute disaster . DO NOT GO THERE !!!!!!!

10

Peter

Aug 12, 2024

·

Stayed 2 nights

Sehr freundliches und hilfsbereites Personal, saubere Zimmer, günstiger Parkplatz. Tolles altes Gebäude. Wellnessbereich mit einem ca. 15 Meter langem Pool, Massagedüsen im Pool vorhanden. Zwei Saunen (textilfrei), ein Dampfbad (textil), klein aber fein. Gutes böhmisches Restaurant mit ein paar echten Spezialitäten. Empfehlenswertes Hotel.

Sehr freundliches und hilfsbereites Personal, saubere Zimmer, günstiger Parkplatz. Tolles altes Gebäude. Wellnessbereich mit einem ca. 15 Meter langem Pool, Massagedüsen im Pool vorhanden. Zwei Saunen (textilfrei), ein Dampfbad (textil), klein aber fein. Gutes böhmisches Restaurant mit ein paar echten Spezialitäten. Empfehlenswertes Hotel.

6

Georg

May 21, 2023

·

Das Hotel ist ein sehr schönes Gebäude, auch das Zimmer war sehr groß und schön eingerichtet. Die Lage ist ebenfalls sehr gut. Was es zu bemängeln gibt: Das Personal ist weder freundlich, noch aufmerksam. Wenn man das Hotel betritr, wird man nicht begrüßt und auch nicht verabschieded, wenn man geht. Fragen, werden gar nicht oder nur eingeschränkt beantwortet. Das Frühstücksbuffet ist für ein 4,5* Hotel zu eingeschränkt und wenig abwechslungsreich. Auch wurden leere Speisen und Getränke am Buffet gar nicht oder nur sehr spärlich aufgefüllt. Auch wurden leere Teller beim Frühstück oft sehr spät weggeräumt. Thema Sauberkeit: das Zimmer wirkte bei der Ankunft einigermaßen sauber aber es wurde offensichtlich während unseres 4-Tägigen Aufebthalts nicht gereinigt. Auch Handtücher wurden nicht ausgetauscht. Schade, weil das Hotel sicher deutlich mehr Potential bietet.

Das Hotel ist ein sehr schönes Gebäude, auch das Zimmer war sehr groß und schön eingerichtet. Die Lage ist ebenfalls sehr gut. Was es zu bemängeln gibt: Das Personal ist weder freundlich, noch aufmerksam. Wenn man das Hotel betritr, wird man nicht begrüßt und auch nicht verabschieded, wenn man geht. Fragen, werden gar nicht oder nur eingeschränkt beantwortet. Das Frühstücksbuffet ist für ein 4,5* Hotel zu eingeschränkt und wenig abwechslungsreich. Auch wurden leere Speisen und Getränke am Buffet gar nicht oder nur sehr spärlich aufgefüllt. Auch wurden leere Teller beim Frühstück oft sehr spät weggeräumt. Thema Sauberkeit: das Zimmer wirkte bei der Ankunft einigermaßen sauber aber es wurde offensichtlich während unseres 4-Tägigen Aufebthalts nicht gereinigt. Auch Handtücher wurden nicht ausgetauscht. Schade, weil das Hotel sicher deutlich mehr Potential bietet.

8

Roy

Jun 22, 2022

·

Stayed 1 night

It’s a beautiful hotel and nicely renovated. The staff is nice and the location is very good. I do have problems with a hotel that wants to be luxury that has such a small breakfast room and only 2 hours to have breakfast. It was way crowded, there isn’t enough time / tables for all of the hotel guests to have a relaxing reakfast.

It’s a beautiful hotel and nicely renovated. The staff is nice and the location is very good. I do have problems with a hotel that wants to be luxury that has such a small breakfast room and only 2 hours to have breakfast. It was way crowded, there isn’t enough time / tables for all of the hotel guests to have a relaxing reakfast.

10

Jana

Aug 6, 2022

·

Stayed 1 night

Clean and spacious room bathroom. Very friendly and helpful male receptionist on check out with excellent english skills.

Clean and spacious room bathroom. Very friendly and helpful male receptionist on check out with excellent english skills.

6

jan

Oct 8, 2025

·

Stayed 2 nights

Reception is decrepit. The people at front desk at arrival: dirty,in disarray and not friendly. Hotel stairs and hallways very dirty(old carpets, dirty). Spa is a joke, whilpool water cold(75 degrees F) Hotel pretentious.

Reception is decrepit. The people at front desk at arrival: dirty,in disarray and not friendly. Hotel stairs and hallways very dirty(old carpets, dirty). Spa is a joke, whilpool water cold(75 degrees F) Hotel pretentious.

4

Gary

Jul 11, 2023

·

Stayed 2 nights

We didnt like the older long hairedan at check in. Completely lazy, did not offer to help with bags or anything. If your bahs are heavy, good luck with the stairs if you get this man. Copied our passports for some reason too. Asked the other front desk help and they had no idea why, or where he put this vital info. And they charge for extras like hot water kettle to make in room coffee which there was none to begin with. The pillows were terrible so we asked for smaller pillows and they charged for delivery of these pillows that werent even smaller.. Bonus points for location only. Its a run down place for sure with no access to the room A/C. Its a set temp and not cool enough for July in Karlovy Vary. It was a heat wave! Stear clear, not worth the money.

We didnt like the older long hairedan at check in. Completely lazy, did not offer to help with bags or anything. If your bahs are heavy, good luck with the stairs if you get this man. Copied our passports for some reason too. Asked the other front desk help and they had no idea why, or where he put this vital info. And they charge for extras like hot water kettle to make in room coffee which there was none to begin with. The pillows were terrible so we asked for smaller pillows and they charged for delivery of these pillows that werent even smaller.. Bonus points for location only. Its a run down place for sure with no access to the room A/C. Its a set temp and not cool enough for July in Karlovy Vary. It was a heat wave! Stear clear, not worth the money.

10

anne

Jul 21, 2025

·

Stayed 1 night

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

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AI-generated summary based on recent guest reviews

Location

Very central and walkable, close to shops, restaurants, and public transport. Convenient for sightseeing.

Related guest reviews

10

Shivesh

Feb 22, 2025

·

Stayed 3 nights

Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again.

Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again.

10

Lilli

Aug 12, 2025

·

Stayed 2 nights

Sehr schöne Lage ,liegt im Zentrum, empfehlenswert.

Sehr schöne Lage ,liegt im Zentrum, empfehlenswert.

8

JAY WOOK

Aug 24, 2025

·

Stayed 1 night

시외버스 정류장에서 5분 거리, 시내 관광 시작하기 좋은 장소에 있는 좋은 호텔입니다. 호텔 식당도 훌륭합니다.

시외버스 정류장에서 5분 거리, 시내 관광 시작하기 좋은 장소에 있는 좋은 호텔입니다. 호텔 식당도 훌륭합니다.

10

Maximilian

Aug 10, 2022

·

Stayed 1 night

Schönes Hotel in der Fussgängerzone, bequemes Zimmer, gutes Frühstücksbüffet und aufmerksames Personal. Es gab auch noch einen grossen Spa-/Wellnessbereich, den ich aber nicht nutzte.

Schönes Hotel in der Fussgängerzone, bequemes Zimmer, gutes Frühstücksbüffet und aufmerksames Personal. Es gab auch noch einen grossen Spa-/Wellnessbereich, den ich aber nicht nutzte.

10

Raymond

Oct 17, 2025

·

Stayed 2 nights

Had a great time at this property. The location was great, central to many shops and restaurants within walking distance, and the hotel itself had nice pool/spa/sauna and decor. Our room was great also, spacious and well equipped with everything we needed to make our stay enjoyable. Thank you for a great visit to Karlovy Vary!

Had a great time at this property. The location was great, central to many shops and restaurants within walking distance, and the hotel itself had nice pool/spa/sauna and decor. Our room was great also, spacious and well equipped with everything we needed to make our stay enjoyable. Thank you for a great visit to Karlovy Vary!

8

Kerstin

Nov 16, 2022

·

Stayed 2 nights

Die gute zentrale Lage war hervorragend. Über die Einkaufsstraße ging es kurzerhand über in die Straße zu den Thermalquellen. Alles sehr gut zu Fuß in nur wenigen Minuten erreichbar. Sehr schöne Restaurants befinden sich sowohl im Objekt, wie auch in direkter Nähe des Hotels. Zimmer im Hotel war sehr schön und großzügig.

Die gute zentrale Lage war hervorragend. Über die Einkaufsstraße ging es kurzerhand über in die Straße zu den Thermalquellen. Alles sehr gut zu Fuß in nur wenigen Minuten erreichbar. Sehr schöne Restaurants befinden sich sowohl im Objekt, wie auch in direkter Nähe des Hotels. Zimmer im Hotel war sehr schön und großzügig.

10

Suliman

Jan 25, 2026

·

Stayed 2 nights

Everything about this hotel was great, location, facilities, SPA, in door swimming pool and availability of car parking. I would definitely go back to this hotel

Everything about this hotel was great, location, facilities, SPA, in door swimming pool and availability of car parking. I would definitely go back to this hotel

10

Kristina Lampe

Aug 1, 2024

·

Stayed 5 nights

Beautiful hotel just 150 meters from a bus stop. Lovely and big room, excellent service and cleaning.

Beautiful hotel just 150 meters from a bus stop. Lovely and big room, excellent service and cleaning.

10

Linda

Oct 21, 2025

·

Stayed 2 nights

The location of the hotel is great. You can walk to everything. The breakfast was also very good

The location of the hotel is great. You can walk to everything. The breakfast was also very good

10

anne

Jul 21, 2025

·

Stayed 1 night

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often good or very good, but also described as simple or average, with crowding and slow coffee service at times. The on-site restaurant receives positive remarks.

Related guest reviews

8

Uwe

Sep 8, 2024

·

Stayed 2 nights

Wir waren schon öfters in diesem Haus. Die Lage ist sehr gut und das Personal sehr freundlich und hilfsbereit. Das einzige was uns diesmal gestört hat ist die Tatsache, dass man beim Frühstück gefühlt eine halbe Stunde braucht um einen Kaffee zu bekommen. Ein langsamer Automat für alle Gäste ist einfach zu wenig. Das kann man doch ändern. Ansonsten immer wieder gerne.

Wir waren schon öfters in diesem Haus. Die Lage ist sehr gut und das Personal sehr freundlich und hilfsbereit. Das einzige was uns diesmal gestört hat ist die Tatsache, dass man beim Frühstück gefühlt eine halbe Stunde braucht um einen Kaffee zu bekommen. Ein langsamer Automat für alle Gäste ist einfach zu wenig. Das kann man doch ändern. Ansonsten immer wieder gerne.

8

Tatiana

Nov 7, 2025

·

Stayed 2 nights

Frühstücksauswahl war sehr einfach, lecker, aber qualitativ sehr einfach. Wellnessbereich war sauber, aber sehr klein für die viele Hotelgäste.

Frühstücksauswahl war sehr einfach, lecker, aber qualitativ sehr einfach. Wellnessbereich war sauber, aber sehr klein für die viele Hotelgäste.

8

JAY WOOK

Aug 24, 2025

·

Stayed 1 night

시외버스 정류장에서 5분 거리, 시내 관광 시작하기 좋은 장소에 있는 좋은 호텔입니다. 호텔 식당도 훌륭합니다.

시외버스 정류장에서 5분 거리, 시내 관광 시작하기 좋은 장소에 있는 좋은 호텔입니다. 호텔 식당도 훌륭합니다.

8

Roy

Jun 22, 2022

·

Stayed 1 night

It’s a beautiful hotel and nicely renovated. The staff is nice and the location is very good. I do have problems with a hotel that wants to be luxury that has such a small breakfast room and only 2 hours to have breakfast. It was way crowded, there isn’t enough time / tables for all of the hotel guests to have a relaxing reakfast.

It’s a beautiful hotel and nicely renovated. The staff is nice and the location is very good. I do have problems with a hotel that wants to be luxury that has such a small breakfast room and only 2 hours to have breakfast. It was way crowded, there isn’t enough time / tables for all of the hotel guests to have a relaxing reakfast.

8

Thomas

Apr 25, 2025

·

Stayed 2 nights

Alles in allem ein gutes Hotel. Das Frühstück lässt zu wünschen übrig.

Alles in allem ein gutes Hotel. Das Frühstück lässt zu wünschen übrig.

6

Sabine

Jun 2, 2025

·

Stayed 2 nights

Waren ein Wochenende zu viert in dem Hotel. Frühstück war mittelmäßig, da es an Brötchen gefehlt hat. Obstsalat gab es aus der Dose. Im Frühstücksbereich geht es sehr eng her. Im Poolbereich war die Armatur der Dusche kaputt. Auch der Duschkopf könnte mal entkalkt werden.

Waren ein Wochenende zu viert in dem Hotel. Frühstück war mittelmäßig, da es an Brötchen gefehlt hat. Obstsalat gab es aus der Dose. Im Frühstücksbereich geht es sehr eng her. Im Poolbereich war die Armatur der Dusche kaputt. Auch der Duschkopf könnte mal entkalkt werden.

4

Natascha

Feb 2, 2025

·

Sehr schlechtes Speiseauswahl zum Frühstück und Abendessen. Preis/Leistung stimmt überhaupt nicht. Es gibt definitiv bessere Hotels in der Umgebung

Sehr schlechtes Speiseauswahl zum Frühstück und Abendessen. Preis/Leistung stimmt überhaupt nicht. Es gibt definitiv bessere Hotels in der Umgebung

10

Larry

Jul 8, 2025

·

Stayed 3 nights

Grand old building with an excellent breakfast buffet.

Grand old building with an excellent breakfast buffet.

10

Linda

Oct 21, 2025

·

Stayed 2 nights

The location of the hotel is great. You can walk to everything. The breakfast was also very good

The location of the hotel is great. You can walk to everything. The breakfast was also very good

10

anne

Jul 21, 2025

·

Stayed 1 night

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

L'hôtel est très bien situé en zone piétonne avec un parking. Très jolie déco de 1900. Chambre spacieuse avec lit extra double de 2 m. Propre confortable..lit un peu extra ferme. Très bon petit déjeuner dans une jolie salle. Personnel accueillant. Je recommande.

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AI-generated summary based on recent guest reviews

10

Suliman

Jan 25, 2026

·

Stayed 2 nights

Everything about this hotel was great, location, facilities, SPA, in door swimming pool and availability of car parking. I would definitely go back to this hotel

Everything about this hotel was great, location, facilities, SPA, in door swimming pool and availability of car parking. I would definitely go back to this hotel

10

Hoda

Jan 13, 2026

·

Stayed 1 night

Very central. Friendly staff. Clean rooms. Would go back.

Very central. Friendly staff. Clean rooms. Would go back.

10

georgina

Dec 8, 2025

·

Stayed 2 nights

Clean, beautiful room, excellent restaurant.

Clean, beautiful room, excellent restaurant.

8

Mikail

Dec 5, 2025

·

Stayed 2 nights

Too old but nice and clean

Too old but nice and clean

10

Linda

Oct 21, 2025

·

Stayed 2 nights

The location of the hotel is great. You can walk to everything. The breakfast was also very good

The location of the hotel is great. You can walk to everything. The breakfast was also very good

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 04:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Grandhotel Ambassador Národní Dům

Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 10.00 per night. Limited parking spaces are provided, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately EUR 11 for adults and children.

Are pets allowed at the hotel?

Pets are allowed at the hotel for a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 4:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Airport shuttle services are available, and arrangements can be made through the hotel. Pricing details are not specified.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible public areas. Specific details about accessible rooms and facilities may be available upon request.

Where is the hotel located in relation to key attractions?

The hotel is located in the heart of Karlovy Vary, just steps from the Jan Becher Museum and a short walk from Elizabeth's Spa. It is approximately 0.3 miles from Mattoni Mineral Water and the Karlovy Vary Christmas Market.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool. Specific operational hours are not provided.

What are the policies for guests staying with children?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 50.00 per night. Advance request or confirmation may be required for extra beds.

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Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.