Name: Crowne Plaza Shenandoah - Woodlands Area by IHG
Address: 19333 David Memorial Drive, Shenandoah, The Woodlands, Texas, United States of America, Shenandoah, Texas, US
Price range: $98–$188 per night
Rating: 8.9

What guests think

At Crowne Plaza SHENANDOAH - WOODLANDS AREA by IHG, guests often highlight friendly staff, clean, comfortable rooms, and a convenient location near The Woodlands attractions, along with a well-liked on-site restaurant and breakfast that many find tasty and satisfying.

Several reviews report recurring issues such as hot water outages, overnight false fire alarms, and occasional elevator or pool maintenance problems. Rooms are generally spacious and comfy, though some note dated decor, musty smells, or intermittent TV/Wi‑Fi and in‑room equipment problems. Overall, it suits travelers seeking comfort and convenience, while those sensitive to disruptions may want to confirm recent fixes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests enjoy the pool and fitness room and find parking convenient, but multiple reviews cite recurring hot water outages, overnight false fire alarms, and elevator reliability issues. Some also mention occasional pool cleanliness and nonworking EV chargers or limited shuttle availability.

Related guest reviews

10

Jennifer

Aug 3, 2023

·

Stayed 2 nights

Clean hotel, friendly staff, beautiful/spacious pool area, and had lots of restaurants nearby. One area for improvement would be the hot tub, it was very dirty with murky water.

6

Albert

Jan 23, 2024

·

Stayed 1 night

both EV charging stations not working Power cords cut and vandalized plugs at bedsides for electric plug in destroyed

8

Michele

Jun 6, 2025

·

Stayed 1 night

On our short stay, the fire alarm went off at about 3:30 am on Sunday morning. Thankfully it was a false alarm. However, we found out the same thing happened the night before and earlier in the week as well. There's supposedly a glitch in the system that the hotel knows about but they do not warn customers who are checking in.

2

Ron

May 4, 2025

·

Stayed 1 night

Hotel had no hot water. Paid almost 200 for a room and we all had to take cold showers.

8

Teresa

Jul 15, 2024

·

Stayed 2 nights

Staf was great and hotel was well maintained. There was only 1 working elevator and it was hot inside of it and very slow. The bed was somewhat hard which was uncomfortable for us but overall great stay.

2

Enrique

Jun 3, 2025

·

Stayed 4 nights

Green dirty pool. 3am false fire alarms that stayed on long enough to evacuate 2 consecutive nights. Staff chose not to improve the situations for any one.

6

jesse

Mar 26, 2023

·

Stayed 1 night

The elevator is broken, and has been broke for a long while now. Only one side of the elevator works, so it takes a long time to get up to your floor.

4

Jesus

May 3, 2025

·

Stayed 1 night

No hot water during our stay. We had to shower our kids in cold water.

10

Victoria

Jul 13, 2025

·

Stayed 1 night

Front desk staff were friendly and accommodating. Breakfast buffet was fresh and delish, hotel was clean and well maintained. Nice Fitness room and pool. Would highly recommend this hotel.

6

Fredy Marroquin

Mar 22, 2024

·

Stayed 4 nights

The property is functional for a short stay. I had two days of problems with my electronic key, and although they solved it, on one occasion it took more than 1 hour. We needed an electric car charger, but the hotel's two options didn't work.

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Cleanliness

Many guests describe the hotel and rooms as very clean, with housekeeping attentive. However, several note musty or humid odors and occasional lapses like stained linens, damp carpet, or neglected outdoor areas.

Related guest reviews

10

Janet

Mar 7, 2025

·

Stayed 1 night

Very clean, beds comfy

10

LaDonna

Apr 5, 2024

·

Stayed 2 nights

Very clean and quiet

6

Ginger

Sep 21, 2024

·

Stayed 2 nights

Outdoor space with tables littered with food and cigarettes. Never cleaned over the entire two days we were there.

6

Tiffany

Sep 22, 2024

·

Stayed 2 nights

The carpet was damp and so was the couch. Not sure if it's moisture from air conditioning. I turned it off. Besides that the bed was amazing and property was quiet.

10

Savannah

Jun 24, 2024

·

Stayed 3 nights

It was one of the cleanest hotels we’ve stayed at. Friendly staff. Amazing restaurant

10

Joe

Jul 31, 2023

·

Stayed 1 night

My wife and I stayed at the Crowne Plaza over the weekend, and it was a great experience. The facility as a whole was very impressive. The rooms were really nice and clean, the staff was very friendly and helpful, the outdoor pool and fitness room is amazing and its conveniently located to everything you would want to do in the area. And it's very reasonably priced for a hotel of this quality. Definitely recommend it.

10

Robert

Apr 29, 2024

·

Stayed 1 night

Entire hotel and room was incredibly clean. The room was totally quiet and all furnishings were very comfortable.

6

Lauren

Aug 20, 2023

·

Stayed 1 night

The couch in our room was completely covered in other people's bodily fluids.

8

Roxie

Oct 14, 2024

·

Stayed 1 night

We spent one night at Crowne Plaza. It was easy to find and a good location for the concert we were in town for. The lobby and staff were very nice. We were greeted politley and were able to check in easily. When we made it to our room there was a musty smell, almost like a cat had been in there. The room was clean, organized and spacious. Our king size bed was comfortable as well. The only issue was the odd smell, otherwise the experience would have been 5 stars.

6

Norma

Mar 20, 2025

·

Stayed 1 night

My bed sheets had a couple of stains . One stain looked like old blood and the other was a black stain .

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Rooms

Rooms are generally spacious and comfortable with well-liked beds and showers. Some guests report dated decor and intermittent in-room issues such as malfunctioning TVs/Wi‑Fi, broken fixtures, poor lighting, or noise.

Related guest reviews

10

James

Nov 23, 2025

·

Stayed 1 night

The front desk and restaurant staff were very friendly and kind. The breakfast menu was very good. Only noticeable downer was the padded vinyl headboard was worn in one large spot.

10

Pat

Jul 27, 2025

·

Stayed 1 night

This hotel was wonderful. We had 3 families and rented 3 rooms. The kids enjoyed the pool, the nearby restaurants were great, but best of all the room were large and beds comfortable.

4

Kelly

Sep 15, 2024

·

Stayed 1 night

Shower head was broke . Couldnt take a shower. Stains on furniture and bed.

8

Brent

Nov 21, 2023

·

Stayed 1 night

Nice, clean spacious rooms.

10

Kim

Nov 5, 2025

·

Stayed 1 night

I have fallen in love with this home away from experience. The staff is kind and courteous, the rooms are nicely decorated and the beds are extremely comfortable. I discovered this gem a few months ago and I’m already planning my fourth stay.

8

Oscar

Jul 11, 2025

·

Stayed 1 night

Fair for a night stay. The room decor and furniture is getting tired.

4

Maria

Jul 24, 2025

·

Stayed 1 night

Noisy and asked for a quiet room during check in and the reception assured the room was quiet but it’s not I can’t sleep because of the noise.

2

HECTOR

Apr 7, 2024

·

Stayed 1 night

No internet, no TV service…really? Without letting you know before you make the reservation!?

8

Abby

May 28, 2025

·

Stayed 3 nights

We had a great stay at the Crowne Plaza Shenandoah. The rooms are a good size and very comfortable, and have everything you need - although it would have been nice to have had a safe. The staff were friendly and welcoming. There is plenty of parking and the hotel overall was very clean and looked after. A good hotel if you are visiting the area.

8

david

Aug 8, 2024

·

Stayed 1 night

Television and Internet did not work during our day as well as billing

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Service

Service is frequently praised as friendly, accommodating, and helpful at both the front desk and restaurant. A few reviews describe slow or unhelpful responses during problems and inconsistent follow-through on requests.

Related guest reviews

10

Janet

Aug 20, 2025

·

Stayed 3 nights

We can't rave enough about how clean and comfortable our stay was! We were traveling with my sister, who does not often stay in hotels, and MIA at the front desk went the extra mile to find a room for her near us on our floor. We very much appreciated her kindness and careful search for a room that worked for my sister. The room was scrupulously clean in every respect. We especially appreciated having the top sheet & comforter SEPARATE from one another, so we could cover up with the lighter sheet and/or comforter as we wanted. Hygiene products were high-end and very welcome. The TV and A/C operated flawlessly. My sister said her room was equally well prepared and very comfortable. The breakfast was perhaps the best one we've ever had in a hotel. We just LOVED the fat sausage links and wondered where they came from -- simply delicious. My sister & I try to eat a keto diet, and there were plenty of selections at breakfast that worked for us. The Crowne Plaza Shenandoah is very near our family that we were visiting, making access easy & quick. For any future stays in the Conroe area, we will definitely choose the Crowne Plaza again. We would recommend it without hesitation to anyone looking for an excellent stay in the area.

6

Jessie

Oct 21, 2024

·

Stayed 2 nights

Our shower didn’t work in our room. I went downstairs to try to get a new room, because the phone in our room didn’t work. Jennifer said that there were no rooms available and that we had to wait for maintenance to come and check it out. We waited an hour, and heard nothing. I finally called back demanding a new room, or we were going to have to check out and go to a different hotel so that we could shower and start our day before the concert that we were attending that evening. About 5 minutes later, we had a new room, right next to the room that we were in. When we checked out, it was Jennifer again, and she was kind of rude as we were leaving. This is a great property, with awesome amenities, but the customer service can definitely use some work.

10

Thomas

Oct 7, 2025

·

Stayed 2 nights

The woman at the front desk, I think her name was Jennifer. She was awesome ! I got to town early and went to the hotel to see when I could check in and she said, " go to lunch and come back around one o'clock." I went back right around one and she checked me in early. The room was very nice, great location, the restaurant had a great deal going on the appetizers. Everything was clean.

10

Deborah

Aug 28, 2023

·

Stayed 2 nights

I have stayed in the area several times recently, each time at a different hotel. This one is by far my favorite and I’ll be staying here from now on. Comfortable, clean, quiet, wonderful staff, and great restaurant on site. Omar checked me in and was so pleasant and helpful.

4

Adnan

Jun 12, 2025

·

Stayed 1 night

The staff was not courteous at the time of check-in. We got there around an hour earlier than the regular check-in time. They were clueless about when we would get a room. We waited for half an hour and then left for late lunch as no one could tell us when we would get our room. Later on in the middle of the night around 3am, the fire alarm went off. The whole hotel was evacuated. It turned out to be a problem in their system as other guests confirmed that the same issue happened the night before also. The staff was uncooperative and never gave any good answers. Not recommended for a pleasant stay.

10

Steve

Jul 29, 2025

·

Stayed 2 nights

We had a great stay. The hotel is clean, friendly staff and convenient for shopping and attractions. Our biggest compliment goes to Johnnys restaurant on site. The food is wonderful and the service top notch! I have to mention Miss Avis, the hostess, as well as Stephen, our waiter. Both went above and beyond to ensure we enjoyed our visits (we dined both evenings of or stay). We also had breakfast both days and the young lady attending to us was exceptional as well. Highly recommend all of them and the restaurant

10

Victoria

Jul 13, 2025

·

Stayed 1 night

Front desk staff were friendly and accommodating. Breakfast buffet was fresh and delish, hotel was clean and well maintained. Nice Fitness room and pool. Would highly recommend this hotel.

10

Esteban

Jan 10, 2025

·

Stayed 1 night

Great service. I arrived 3 hours before check-in and front desk guy accomodated a room so I coud be settled in no time. Thanks Hugo!

8

Raymond

Dec 19, 2024

·

Stayed 2 nights

Property is good, but staff is always slow at responding to your request

10

Cherryll

Sep 17, 2024

·

Stayed 1 night

The front desk made our stay fantastic. They were absolutely wonderful!

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Location

Convenient for The Woodlands, Cynthia Woods Mitchell Pavilion, and nearby shopping and dining; many felt safe and it’s generally quiet. A few mention traffic from area construction or distance from central Houston.

Related guest reviews

10

ERIK

Jun 20, 2025

·

Stayed 1 night

Love the location!!!

10

Leslie

Oct 26, 2024

·

Stayed 1 night

Convenient to our event. Nice facility.

10

Melanie

Oct 8, 2023

·

Stayed 1 night

Stayed here after attending a concert. Was very convenient and lots of dining options very close. Hotel was affordable and very clean. Would stay again.

10

Jorge

Sep 29, 2024

·

Stayed 1 night

Location is great.

10

Sharon

Jul 14, 2024

·

Stayed 2 nights

Convenient and quiet location.

10

Karen

Jun 24, 2024

·

Stayed 1 night

nice hotel close to Cynthia Woods Mitchell Pavilion so easy to get to after the show.... they also have a shuttle to get there!

10

tim

Jul 2, 2025

·

Stayed 1 night

Great location in Woodlands, TX. Lots of shopping and restaurants near hotel.

10

Amy

Jun 8, 2025

·

Stayed 1 night

Great location. Quick check in. Clean. Quiet. Zero complaints!

10

Lucas

Aug 7, 2025

·

Stayed 4 nights

First time in Texas. Great place to stay and close to the concert grounds.

10

Jennifer

Jan 1, 2024

·

Stayed 1 night

It was very nice. Close to lots of things.

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AI-generated summary based on recent guest reviews

Dining

The on-site Johnny’s Italian Steakhouse and the breakfast buffet earn strong praise for quality and value, with friendly staff and popular happy-hour deals. A few guests found pricing high or had a poor restaurant experience.

Related guest reviews

10

Janet

Aug 20, 2025

·

Stayed 3 nights

We can't rave enough about how clean and comfortable our stay was! We were traveling with my sister, who does not often stay in hotels, and MIA at the front desk went the extra mile to find a room for her near us on our floor. We very much appreciated her kindness and careful search for a room that worked for my sister. The room was scrupulously clean in every respect. We especially appreciated having the top sheet & comforter SEPARATE from one another, so we could cover up with the lighter sheet and/or comforter as we wanted. Hygiene products were high-end and very welcome. The TV and A/C operated flawlessly. My sister said her room was equally well prepared and very comfortable. The breakfast was perhaps the best one we've ever had in a hotel. We just LOVED the fat sausage links and wondered where they came from -- simply delicious. My sister & I try to eat a keto diet, and there were plenty of selections at breakfast that worked for us. The Crowne Plaza Shenandoah is very near our family that we were visiting, making access easy & quick. For any future stays in the Conroe area, we will definitely choose the Crowne Plaza again. We would recommend it without hesitation to anyone looking for an excellent stay in the area.

10

Shawtwain

Jul 18, 2025

·

Stayed 4 nights

The breakfast buffet was phenomenal. The only issue we had was that our television did not work, which was quickly resolved by giving us another room. The stay was a great and comfortable stay and I would highly recommend.

10

Alina

Aug 11, 2025

·

Stayed 1 night

It was beautiful! I will stay there from now on. Love Johnnys!

8

Marcia

Sep 8, 2023

·

Stayed 2 nights

This is a really pretty hotel. The staff was so friendly. The breakfast was amazing and the food at the restaraunt is a MUST try at least once. We did not use the pool, etc but they were being enjoyed by others and looked nice

10

Savannah

Jun 24, 2024

·

Stayed 3 nights

It was one of the cleanest hotels we’ve stayed at. Friendly staff. Amazing restaurant

10

Shelia

Jul 13, 2025

·

Stayed 1 night

Fifth time I have stayed here. It is consistently clean and a nice place to stay. Staff is always friendly. The restaurant is top notch!

6

samuel

May 11, 2025

·

Stayed 1 night

Ice machines not working. Waited over an hour for dinner, and had to send it back. Restaurant and bar are disasters.

10

Steve

Jul 29, 2025

·

Stayed 2 nights

We had a great stay. The hotel is clean, friendly staff and convenient for shopping and attractions. Our biggest compliment goes to Johnnys restaurant on site. The food is wonderful and the service top notch! I have to mention Miss Avis, the hostess, as well as Stephen, our waiter. Both went above and beyond to ensure we enjoyed our visits (we dined both evenings of or stay). We also had breakfast both days and the young lady attending to us was exceptional as well. Highly recommend all of them and the restaurant

10

Victoria

Jul 13, 2025

·

Stayed 1 night

Front desk staff were friendly and accommodating. Breakfast buffet was fresh and delish, hotel was clean and well maintained. Nice Fitness room and pool. Would highly recommend this hotel.

10

Gary

Apr 14, 2025

·

Stayed 3 nights

The happy hour at Johnny's Italian steakhouse was well worth the money and the appetizers were spot on 5 star's.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$109
February	$127
March	$118
April	$125
May	$119
June	$109
July	$95
August	$117
September	$124
October	$123
November	$117
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $147	15 $151	16 $188	17 $152	18 $105	19 $113
20 $101	21 $136	22 $179	23 $179	24 $122	25 $121	26 $115
27 $106	28 $111	29 $142	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $105	3 $108
4 $103	5 $111	6 $140	7 $134	8 $122	9 $139	10 $153
11 $108	12 $112	13 $142	14 $147	15 $109	16 $132	17 $168
18 $106	19 $112	20 $131	21 $145	22 $131	23 $156	24 $153
25 $111	26 $114	27 $131	28 $138	29 $106	30 $112	31 $111

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, Accessible (Refrigerator)

Standard Room, 1 Twin Bed

Standard Room, 1 King Bed, Accessible (Refrigerator)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Shenandoah - Woodlands Area by IHG

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