Name: Premier Inn London Kingston Upon Thames
Address: Combined House, 15 Wheatfield Way, Grove, Kingston Upon Thames, England, United Kingdom, London (and vicinity), Greater London, GB
Price range: US$57–US$255 per night
Rating: 8.78

What guests think

At Premier Inn London Kingston Upon Thames, guests describe a practical, good-value base in Kingston, noting positives around comfort and convenience alongside a handful of issues that occasionally affect the experience, from property wear to operational snags.

The location draws consistent praise for easy access to shops, pubs, the bus terminal and the train, with quick links into central London. Staff are often described as friendly and helpful, though some report check-in or payment system glitches, limited staffing at times, and one mishandled late checkout. Rooms are comfortable and quiet for many, with spacious family options and good beds, but some mention temperature or ventilation problems and a lack of in-room fridges, plus occasional bathroom or linen issues. Breakfast and dinners earn positive notes and value comments, including vegan options and careful gluten-free handling, suiting travellers after a straightforward, budget-friendly stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated in places, with some reports of card/payment and key system glitches, and a period when only one lift was operating.

Related guest reviews

10

Shinji

15 Nov 2025

·

Stayed 1 night

古いが十分な設備。清潔。

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8

Fernando de Jesus

27 Jan 2026

·

Stayed 5 nights

Excelente estadia, local limpo café da manhã bom, lembrar que é um café inglês então se prepare para uma mini refeição inglesa. Funcionários que lhe atendem muito bem. A entrada é um pouco estranha mas não se preocupe é seguro, confortável e com um excelente atendimento. Existem vários Pubs na proximidade e lanchonetes. Localização excelente, quanto a transporte, fica a 4 minutos a pé da estação de trem e ao lado de um terminal de ônibus. Ficamos em família e foi tudo bem

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10

Bart

29 Jul 2025

·

Stayed 3 nights

The building (outside) is the ugliest in Kingston (and that means something as Kingston is not exactly attractive), but once inside it is quite okay. The breakfast was good and also good value for money.

8

Carl

7 Nov 2025

·

Stayed 3 nights

Overall, it was ok. Clean and spacious enough. Location is great. Just a shame their card system didn't work during our stay

10

NANDINI

27 Nov 2025

·

Stayed 2 nights

Good location, well connected. Check-in process was tedious because the payment machines did not work. The self check-in does not work if booking is made on 3rd party site or for international bookings. Also, there was issues with multiple keys in the room - apparently a problem with the key cutting device. Apart from these minor inconveniences, no issues.

8

Melinda

28 Sept 2025

·

Stayed 1 night

Clean room. Staff were accomodating though not always around when needed. Hotel facilities a bit old and run down, only one lift to bottom floor working. Overall comfortable stay.

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Cleanliness

Rooms are generally clean, with several guests praising overall hygiene. A few report issues such as bathroom damp or mold and worn linens.

Related guest reviews

10

Shinji

15 Nov 2025

·

Stayed 1 night

古いが十分な設備。清潔。

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4

Tilde Millard

20 Oct 2025

·

Stayed 4 nights

Der var lidt uhumsk på badeværelset. Det var tydeligt at panelerne havde fået fugt, og begyndende mug/svamp var under udvikling. Derudover var der ikke som sådan fliser/sten i badeværelset, men noget folie (af en art) som var ved at falde af flere steder. Der står ca. 1000 foldere på værelset, men INGEN af dem indeholder restaurantens åbningstider. Lidt kikset. Der var INGEN muligheder for at lufte ud i værelset, og “aircondition”-dimsen/rumtermostaten duede ikke, så der var konstant bare for koldt eller for varmt og en tung, fugtig luft. Sengetøjet føltes decideret klamt. Altså; fugtigt. Der var ingen køleskab, af nogen art, så man kunne ikke opbevare fx drikkevarer eller yoghurt korrekt. Personalet var egentlig flinkt nok, men mange af dem talte ikke helt sikkert engelsk, så der gav lidt knas i flowet undervejs. Klart “fint” (og intet mere!) til en enkelt nat, men ikke til flere nætter. Næste gang finder jeg et bedre alternativ. Ville ønske jeg ikke havde brugt mine penge på dét her ophold.

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10

Rosalie

3 Nov 2025

·

Stayed 2 nights

Family room was lovely and big, very clean. Staff were very friendly, courteous and extremely helpful. Would highly recommend Premier Inn at Kingston Upon Thames.

10

Siri Frøberg

30 Nov 2025

·

Stayed 3 nights

Hyggelig personale, rent og gode senger. Vi var fornøyde med oppholdet.

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8

Fernando de Jesus

27 Jan 2026

·

Stayed 5 nights

Excelente estadia, local limpo café da manhã bom, lembrar que é um café inglês então se prepare para uma mini refeição inglesa. Funcionários que lhe atendem muito bem. A entrada é um pouco estranha mas não se preocupe é seguro, confortável e com um excelente atendimento. Existem vários Pubs na proximidade e lanchonetes. Localização excelente, quanto a transporte, fica a 4 minutos a pé da estação de trem e ao lado de um terminal de ônibus. Ficamos em família e foi tudo bem

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10

Girish

21 Aug 2025

·

Stayed 1 night

Very helpful stuff very clean and super convenient

4

Vani

28 Sept 2025

·

Stayed 3 nights

Very disappointing stay. We booked three nights and requested housekeeping, only to receive towels with a large hole in them. We also arranged a 1 p.m. late checkout, but staff entered our room at noon and began packing our belongings, saying we had to leave. Completely unprofessional, and I don’t understand how this hotel has so many five-star reviews.

8

Carl

7 Nov 2025

·

Stayed 3 nights

Overall, it was ok. Clean and spacious enough. Location is great. Just a shame their card system didn't work during our stay

10

Phaedra

25 Feb 2026

·

Stayed 1 night

Clean room, friendly staff and vegan food!

8

Melinda

28 Sept 2025

·

Stayed 1 night

Clean room. Staff were accomodating though not always around when needed. Hotel facilities a bit old and run down, only one lift to bottom floor working. Overall comfortable stay.

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Rooms

Rooms are generally comfortable and quiet, with spacious family options and good beds. Some guests mention temperature or ventilation problems, underwhelming pillows, and the absence of an in-room fridge.

Related guest reviews

4

Tilde Millard

20 Oct 2025

·

Stayed 4 nights

Der var lidt uhumsk på badeværelset. Det var tydeligt at panelerne havde fået fugt, og begyndende mug/svamp var under udvikling. Derudover var der ikke som sådan fliser/sten i badeværelset, men noget folie (af en art) som var ved at falde af flere steder. Der står ca. 1000 foldere på værelset, men INGEN af dem indeholder restaurantens åbningstider. Lidt kikset. Der var INGEN muligheder for at lufte ud i værelset, og “aircondition”-dimsen/rumtermostaten duede ikke, så der var konstant bare for koldt eller for varmt og en tung, fugtig luft. Sengetøjet føltes decideret klamt. Altså; fugtigt. Der var ingen køleskab, af nogen art, så man kunne ikke opbevare fx drikkevarer eller yoghurt korrekt. Personalet var egentlig flinkt nok, men mange af dem talte ikke helt sikkert engelsk, så der gav lidt knas i flowet undervejs. Klart “fint” (og intet mere!) til en enkelt nat, men ikke til flere nætter. Næste gang finder jeg et bedre alternativ. Ville ønske jeg ikke havde brugt mine penge på dét her ophold.

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6

Hans

12 Aug 2025

·

Stayed 4 nights

The staff are great; the room was okay, but there's no small fridge or anything

10

Rosalie

3 Nov 2025

·

Stayed 2 nights

Family room was lovely and big, very clean. Staff were very friendly, courteous and extremely helpful. Would highly recommend Premier Inn at Kingston Upon Thames.

10

Siri Frøberg

30 Nov 2025

·

Stayed 3 nights

Hyggelig personale, rent og gode senger. Vi var fornøyde med oppholdet.

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10

Helen

23 Dec 2025

·

Stayed 1 night

Stunningly quiet despite the location & I am super fussy about this. Excellent check in assistance and proactiveness confirming special requests. Excellent GF knowledge & care with dinner things ordered.

10

Margery

28 Sept 2025

·

Stayed 1 night

I was absolutely delighted with the bed. It was incredibly comfortable and the comforter was excellent. Pillows weren’t great and there were no hand towels or wash cloths in the bathroom. Breakfast was typical hotel food.

8

Martijn

29 Nov 2025

·

Stayed 2 nights

Op zich prima in orde, wel belachelijk warm op de kamer, jammer dat er een koelkastje ontbreekt, zou best mogen voor de prijs

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10

Bart

29 Jul 2025

·

Stayed 3 nights

The building (outside) is the ugliest in Kingston (and that means something as Kingston is not exactly attractive), but once inside it is quite okay. The breakfast was good and also good value for money.

8

Carl

7 Nov 2025

·

Stayed 3 nights

Overall, it was ok. Clean and spacious enough. Location is great. Just a shame their card system didn't work during our stay

8

Melinda

28 Sept 2025

·

Stayed 1 night

Clean room. Staff were accomodating though not always around when needed. Hotel facilities a bit old and run down, only one lift to bottom floor working. Overall comfortable stay.

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Service

Staff are frequently described as friendly and helpful, with smooth assistance for some check-ins. However, guests report occasional operational issues (card or key problems, self check-in limits, low staffing) and one serious late-checkout mishap.

Related guest reviews

8

Melinda

31 Aug 2025

·

Stayed 1 night

They wanted to charge 15 pounds to check into our room early.

10

Helen

23 Dec 2025

·

Stayed 1 night

Stunningly quiet despite the location & I am super fussy about this. Excellent check in assistance and proactiveness confirming special requests. Excellent GF knowledge & care with dinner things ordered.

8

Fernando de Jesus

27 Jan 2026

·

Stayed 5 nights

Excelente estadia, local limpo café da manhã bom, lembrar que é um café inglês então se prepare para uma mini refeição inglesa. Funcionários que lhe atendem muito bem. A entrada é um pouco estranha mas não se preocupe é seguro, confortável e com um excelente atendimento. Existem vários Pubs na proximidade e lanchonetes. Localização excelente, quanto a transporte, fica a 4 minutos a pé da estação de trem e ao lado de um terminal de ônibus. Ficamos em família e foi tudo bem

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4

Vani

28 Sept 2025

·

Stayed 3 nights

Very disappointing stay. We booked three nights and requested housekeeping, only to receive towels with a large hole in them. We also arranged a 1 p.m. late checkout, but staff entered our room at noon and began packing our belongings, saying we had to leave. Completely unprofessional, and I don’t understand how this hotel has so many five-star reviews.

10

Rowen

1 Sept 2025

·

Stayed 2 nights

Great value for money. Friendly staff and safe area.

10

Girish

28 Aug 2025

·

Stayed 1 night

Friendly staff

10

NANDINI

27 Nov 2025

·

Stayed 2 nights

Good location, well connected. Check-in process was tedious because the payment machines did not work. The self check-in does not work if booking is made on 3rd party site or for international bookings. Also, there was issues with multiple keys in the room - apparently a problem with the key cutting device. Apart from these minor inconveniences, no issues.

10

Phaedra

25 Feb 2026

·

Stayed 1 night

Clean room, friendly staff and vegan food!

8

Melinda

28 Sept 2025

·

Stayed 1 night

Clean room. Staff were accomodating though not always around when needed. Hotel facilities a bit old and run down, only one lift to bottom floor working. Overall comfortable stay.

6

Peter

27 Nov 2025

·

Stayed 2 nights

Low staffing - one person seemed to be doing everything. Convenient for shopping and dining

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Location

Location is a strong point: close to Kingston shops and dining, a short walk to the train and bus terminal, and well connected to central London. Some also note the area feels safe.

Related guest reviews

10

Joseph

4 Oct 2025

·

Stayed 5 nights

Convenient to shops.

10

HAZEM el

16 Jun 2025

·

Stayed 1 night

Great location

8

Fernando de Jesus

27 Jan 2026

·

Stayed 5 nights

Excelente estadia, local limpo café da manhã bom, lembrar que é um café inglês então se prepare para uma mini refeição inglesa. Funcionários que lhe atendem muito bem. A entrada é um pouco estranha mas não se preocupe é seguro, confortável e com um excelente atendimento. Existem vários Pubs na proximidade e lanchonetes. Localização excelente, quanto a transporte, fica a 4 minutos a pé da estação de trem e ao lado de um terminal de ônibus. Ficamos em família e foi tudo bem

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10

Sze To Christina

31 Aug 2025

·

Stayed 1 night

Location is excellent with nice staff.

10

eduardo

20 Oct 2025

·

Stayed 3 nights

Excelente relação custo x benefício. O staff foi simpático, a localização boa, próxima da estação de trem que permitiu o acesso ao Centro de Londres em 25 minutos de viagem.

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10

Per

24 Oct 2025

·

Stayed 1 night

Det var fint til de penge og god beliggenhed

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8

Carl

7 Nov 2025

·

Stayed 3 nights

Overall, it was ok. Clean and spacious enough. Location is great. Just a shame their card system didn't work during our stay

10

Rowen

1 Sept 2025

·

Stayed 2 nights

Great value for money. Friendly staff and safe area.

10

NANDINI

27 Nov 2025

·

Stayed 2 nights

Good location, well connected. Check-in process was tedious because the payment machines did not work. The self check-in does not work if booking is made on 3rd party site or for international bookings. Also, there was issues with multiple keys in the room - apparently a problem with the key cutting device. Apart from these minor inconveniences, no issues.

6

Peter

27 Nov 2025

·

Stayed 2 nights

Low staffing - one person seemed to be doing everything. Convenient for shopping and dining

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Dining

Breakfast and on-site meals receive positive feedback and are seen as good value, with vegan options and careful gluten-free handling noted.

Related guest reviews

10

Chulmin

22 Jan 2026

·

Stayed 4 nights

식사가 훌륭해요

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10

Helen

23 Dec 2025

·

Stayed 1 night

Stunningly quiet despite the location & I am super fussy about this. Excellent check in assistance and proactiveness confirming special requests. Excellent GF knowledge & care with dinner things ordered.

8

Fernando de Jesus

27 Jan 2026

·

Stayed 5 nights

Excelente estadia, local limpo café da manhã bom, lembrar que é um café inglês então se prepare para uma mini refeição inglesa. Funcionários que lhe atendem muito bem. A entrada é um pouco estranha mas não se preocupe é seguro, confortável e com um excelente atendimento. Existem vários Pubs na proximidade e lanchonetes. Localização excelente, quanto a transporte, fica a 4 minutos a pé da estação de trem e ao lado de um terminal de ônibus. Ficamos em família e foi tudo bem

Translate

10

Margery

28 Sept 2025

·

Stayed 1 night

I was absolutely delighted with the bed. It was incredibly comfortable and the comforter was excellent. Pillows weren’t great and there were no hand towels or wash cloths in the bathroom. Breakfast was typical hotel food.

10

Bart

29 Jul 2025

·

Stayed 3 nights

The building (outside) is the ugliest in Kingston (and that means something as Kingston is not exactly attractive), but once inside it is quite okay. The breakfast was good and also good value for money.

10

Richard

3 Nov 2025

·

Stayed 1 night

Good breakfast. Reasonably priced

10

Phaedra

25 Feb 2026

·

Stayed 1 night

Clean room, friendly staff and vegan food!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$74
February	US$87
March	US$88
April	US$85
May	US$100
June	US$138
July	US$135
August	US$105
September	US$123
October	US$107
November	US$104
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $178
6 $76	7 $106	8 $167	9 $205	10 $127	11 $133	12 $255
13 $69	14 $113	15 $215	16 $216	17 $181	18 $166	19 $174
20 $65	21 $129	22 $174	23 $178	24 $113	25 $118	26 $161
27 $62	28 $95	29 $166	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $76	3 $120
4 $57	5 $84	6 $118	7 $116	8 $112	9 $84	10 $121
11 $57	12 $78	13 $152	14 $104	15 $79	16 $90	17 $114
18 $57	19 $77	20 $114	21 $95	22 $100	23 $70	24 $120
25 $59	26 $86	27 $105	28 $97	29 $109	30 $69	31 $121

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Monthly average prices

About this property

Location

Guest reviews

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What guests think

Property policies

Check-in instructions

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