Embassy Suites by Hilton The Woodlands at Hughes Landing

Clean place, great staff and an awesome bartender. Definitely going to be my "go-to" hotel in the Houston area

Free breakfast was amazing; good food and coffee. Very convenient parking for the Hughes Landing area.

Great hotel! Spacious rooms, free breakfast with lots of quality options and coffee.

Person in the front desk used a sarcastic tone. We showed up early because we had a 5 am flight. Went to drop off luggage at 10 and was told to check back at noon. Came back at 1:30 and the same person told me that check in was at 3. She had just told me to keep checking. Was not helpful, told me they could not guarantee a 3 o’clock check. My hotels.com app said check out wat at 12. Staff was calling me to leave at 11:20am. I mentioned the info I had on my phone and she told me that the information was incorrect and I had to leave. It was embarrassing. Just found out I got charge for parking 140 dollars even though I went and told them I would not park my car at the garage. Got charged anyway after I was told I wouldn’t. Housekeeping never cleaned our room in the 4 days we where there. Went into our room once and only made the bed badly. Did not take out trash once and replaced water bottles. I travel 150 nights a year and it was one of the worse experiences of my traveling career.

Hotel is in a nice and convenient area but there is evidence of deferred maintenance at the property. Understaffed bar and kitchen. We were provided with 2 free drinks but had to wait in a 20 minute line and then they just poured a weak double and took both tickets. The breakfast in the morning was subpar. The omelette station had a 25 minute backlog and the buffet food was cold and poorly prepared. Will not be staying here for anymore events at the Pavilion.