Hyatt House Naples 5th Avenue

Everything was beautiful! The view , the staff and yes breakfast included. Beautiful stay.

My first time experience with Hyatt at Naples wasn’t the best how I expected to be. To begin with nobody told us before booking our stay that the pool would be closed after 3pm because of a “wedding” however the bartender at the hotel was very kind Miguel very nice and huge customer service experience was A1 with Miguel but another young name Igor was extremely rude when he saw me and my gf seating with our bottles of water in our hands and all he said was “ you guys cannot bring stuff from outside only need to buy from us “ To be that was unacceptable specially since we adapted to the wedding that they were having and they closed the pool after 3 PM Me and my girlfriend we were coming from Miami to Naples just to have a weekend of relaxing by the pool and that was not even possible with our stay unfortunately. I will definitely not recommend friends or family to come stay here. I just wanna give a huge shout out to Miguel

I had a really pleasant stay at this hotel and would definitely recommend it. The property was very clean throughout, and my room was spacious, comfortable, and well-maintained. The hotel offers great amenities, and one of my favorite parts was the beautiful views of the water, which made the experience feel even more relaxing even though I was traveling for business. The breakfast buffet was good - there were plenty of good options to choose from, and everything I tried was fresh and satisfying. I also had dinner at the hotel’s restaurant, where I ordered the grandma’s chicken dish which was absolutely delicious. When I first arrived, my assigned room was located very close to the elevator and had a connecting door. As a female traveling alone, this made me a bit uneasy. I went back down to the front desk to ask about alternatives, and that’s when I met Alex. At the time, I didn’t realize he was the manager, but he took my concerns seriously right away. He listened carefully and immediately found me a different room that was farther from the elevators and did not have an adjoining door. I really appreciated how thoughtfully he handled the situation. His care and attention made me feel much more comfortable and truly enhanced my overall stay. It’s that kind of service that makes a place stand out, and I’m very grateful for it.

The hotel is expensive for the amenities, room, and service offered. The room was clean, but the comforter and pillows were uncomfortable and not cozy at all. The breakfast was average—similar to what you would get at a $100-per-night hotel, with very limited variety and only the basics. The pool was not heated. The view was beautiful, but that was about it.

Lovely hotel, great location - only comment would be better wine selection