Is parking available at the hotel?

Yes, the hotel offers on-site parking, including valet parking for a fee of USD 30 per night, which includes in/out privileges. Limited parking is available, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

The hotel serves cooked-to-order breakfast for a fee, approximately USD 12 to 25 per person. Breakfast is available on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 1:00 PM.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Winston-Salem, within a 5-minute drive of Benton Convention Center and Old Salem. It is approximately 1.5 miles from Winston Salem State University and 2.5 miles from Lawrence Joel Veterans Memorial Coliseum.

What are the hotel's policies regarding children?

Children are welcome at the hotel, and kids can stay for free if they meet the minimum age requirement, which is not specified in the provided information.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of USD 25 per night. Advance request or confirmation may be required for availability.

Kimpton Cardinal Hotel, Winston-Salem

Average nightly price at Kimpton Cardinal Hotel by IHG by month, last 12 months (USD)
Month	Average price
January	$192
February	$225
March	$437
April	$289
May	$257
June	$241
July	$227
August	$232
September	$264
October	$295
November	$213
December	$174

What guests think

At Kimpton Cardinal Hotel by IHG, guests praise the historic art deco building, lively rec spaces with bowling and a standout gym, walkable downtown location, and generally friendly staff, while noting inconsistent room quality, occasional cleanliness lapses, and temperature-control issues.

Many enjoy The Katharine restaurant and the lobby bar, though a few found breakfast average or prices high. Common drawbacks include confusing or valet-only parking, slow elevators, occasional noise from pets or doors, and dated TVs or limited views in some rooms. Expect a stylish downtown stay with strong amenities and variable execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Well-liked gym and basement rec area with bowling, basketball, and games; lobby bar and wine hour appreciated. Downsides noted are valet-focused or unclear parking, occasional slow elevators, WiFi fees, and some public areas feeling dark.

Related guest reviews

8

Sunita

Feb 19, 2025

·

Stayed 3 nights

You will love this hotel- lobby area (morning coffee, evening wine hour, plenty of seating), very spacious gym, and the rec room (basketball, bowling lanes, games, etc)- made for a fun long weekend. I loved the valet crew/system. You use a QR code and the guys bring up your vehicle quickly with a smile on their face. The price is a bit much ($28 a day plus tip) but it was super convenient. All of the staff (housekeeping/hostess/valet/etc) were all very friendly. It made for a nice trip!

10

Cora

Jul 14, 2025

·

Stayed 1 night

We spent one night of a long road trip at the Kimpton Cardinal. It was great! We ate an amazing meal at The Katharine. The risotto, beet salad, burger and dessert were phenomenal. Then we took the kids to explore the rec area. They bowled, played ping pong, basketball and shuffleboard. Would definitely come back!

10

Gregory

Jul 15, 2025

·

Stayed 1 night

Everything was fabulous. The room, the restaurant, and the rec facilities in the basement? What??!!?? The best I’ve ever seen in a hotel.

10

kathryn

Feb 15, 2024

·

Stayed 2 nights

I was put off by the hotel charging for WiFi. It seems a simple and necessary amenity.

6

Oleg

Aug 24, 2024

·

Stayed 2 nights

Noisy at times. Dog friendly and dogs are barking at night…slowest elevators I have ever seen in my life… very overpriced for what it is…you would think that you are lodging in Chicago or NY.

10

Donald

Aug 2, 2025

·

Stayed 1 night

This is a beautiful building and the staff were all so friendly. I only wish I could have stayed longer. The fitness room is one of the best I’ve seen at a hotel.

10

Adrienne

Jul 7, 2025

·

Stayed 1 night

The kids really enjoyed to rec room with bowling, billiards, and basketball court.

10

Jesse

Jan 14, 2025

·

Stayed 1 night

Great place..I only wish the community room was open the hotel guest

8

Michael

Jan 2, 2023

·

Stayed 19,357 nights

Parking was a challenge due to our not being aware of close-by parking structures until after we arrived. It would have been helpful to have advisement given by the hotel regarding local parking and valet parking options. Also, while the Katherine Brasserie restaurant menu was varied and our meals enjoyable, we were offered a number of menu variation options for which we were charged without informing us of the additional charge, including a $3.00 charge for a small plate of bread prior to ordering. Otherwise, excellent service from Tyler, Ny and others at the front as well as from restaurant maitre'D.

8

Ajay

Nov 15, 2024

·

Stayed 4 nights

The facilities at the hotel are nice, and the game room can be fun. I wish (personal view) that there was simply more lighting in hotel - the hallways, lobby, restaurant, etc. are fairly dark.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, with some describing spaces as spotless. However, repeated reports mention housekeeping misses (dust, stained linens, poor vacuuming), lingering smoke or odor in hallways, and occasional maintenance-related cleanliness issues.

Related guest reviews

8

Vida

Mar 29, 2023

·

Stayed 1 night

Rooms needed to be cleaned better. Our room was very dusty.

10

Kaitlin

Mar 15, 2025

·

Stayed 1 night

Great location and even better staff! The rooms were very clean and had almost everything you may need. Would definitely recommend!

4

thomas

Nov 23, 2024

·

Stayed 1 night

Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.

8

chris

May 6, 2024

·

Stayed 1 night

Beautiful hotel. Staff very friendly and professional. Halls and rooms starting to look beat up. Our room was not vacuumed well. Massive hair balls in corners and in bathroom from prior guest(s).

6

Clinton

Jun 8, 2025

·

Stayed 1 night

Small rooms. The shower wasn’t cleaned properly. Room 522. Had blood spots on the wall in front of the toilet. At 7:45 am the smell of marijuana came through the air conditioning vent, so strong we were worried about it making our clothes and luggage stink. Check in area was tiny, we had to drive around the block several times and eventually park in a parking garage instead of using valet parking. Very close to the train tracks, but I wasn’t bothered by that.

10

Jason

Apr 23, 2025

·

Stayed 1 night

Beautiful clean new hotel with great style and pleasant people

10

Peter

Jan 10, 2023

·

Stayed 19,366 nights

Excellent hotel - arguably the best one in Winston Salem. Very nice lobby area with couches and seats in an area just off the checkin stand (free coffee in the morning). Very nice front desk staff. Rooms are spacious, modern, clean, and very well appointed. Hotel is centrally located with several restaurants in walking distance. Also a very good value for the price.

10

Michele

Jul 15, 2024

·

Stayed 1 night

Great hotel with lovely rooms, excellent restaurant and attentive staff. Didn’t enjoy the smell of pot smoke in the hallway. Doesn’t that fall under Non-smoking?!?!?

10

Scott

Jul 5, 2024

·

Stayed 1 night

Fantastic stay. Staff were very engaged and met our every need. The room was spotless and just advertised.

10

Amy

Feb 10, 2025

·

Stayed 2 nights

Lovely hotel. The room was immaculate, comfortable and quiet. Staff was very nice.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Room quality varies: some are spacious with modern bathrooms and stylish decor, while others feel small, dark, or dated, with limited views and older TVs. Recurrent complaints cite noisy doors or pets and hard pillows or uncomfortable beds.

Related guest reviews

8

Paul

Apr 12, 2024

·

Stayed 3 nights

Comfortable and clean. Enjoyed the bar and restaurant and common areas. Walkable to local eateries, and coffee shops. Room comfortable and clean but dark with very little natural light and no view. Problems with keycard entry, two of us staying in room and only one card seemed to work all the time. This had also happened on a previous stay.

8

RACHEL

Aug 5, 2025

·

Stayed 1 night

Room was very large, modern bathroom. Bed needs replacing and hotel still has loud slamming doors, which was awful with boys soccer teams staying at hotel. Night wine, water reception was cute, could probably throw in a cracker, fruit? The hotel was stunning, charming as it was older, built well, but needs a refresh in rooms. Great location to shops, dining, all walkable. Bar made great cocktails, was busy.

10

Juliana

Feb 24, 2025

·

Stayed 2 nights

This hotel absolutely exceeded my expectations! It punches WAY above its pay grade. It's gorgeous, historic yet modern and the hospitality was top notch. Spacious room and bathroom with every amenity. Any time I find myself in Winston-Salem I will be definitely stay here again.

6

Oleg

Aug 24, 2024

·

Stayed 2 nights

Noisy at times. Dog friendly and dogs are barking at night…slowest elevators I have ever seen in my life… very overpriced for what it is…you would think that you are lodging in Chicago or NY.

8

Thomas

Jan 3, 2025

·

Stayed 1 night

Beautiful. Elevators. Art deco. Service. Food. All above and beyond expectations. Only downside was the room thermostat that wouldn’t go below 67 degrees for a good night sleep. Too warm with the beddings.

6

amy

Jan 30, 2023

·

Stayed 1 night

Property is in downtown Winston-Salem. I paid extra for a view… leading me to believe that I would see some of the area. It’s a 20 story bldg! Turns out the hotel is only to about the 6th floor, and paying extra for a ‘view’ just means you have an outside room that doesn’t face a roof or AC unit. Wow. No radio in the room but you can pay $10/day for streaming music. Chilly shower with no door or curtain. Otherwise the stay was nice.

8

Fiona

Oct 28, 2024

·

Stayed 4 nights

I love the Cardinal and try to stay there whenever I’m in the area. This time, I found that the pillows were ROCK hard and so thick it was impossible to sleep. Our necks were very sore for the 4 days we were there. Still hurting! Mattresses were lumpy and room service mixed up our order 3 out of 4 times. The croissants were very stale, too. Housekeeping left the accumulating dirty glasses all over the room the entire time.

10

Richard

Jul 27, 2025

·

Stayed 1 night

Beautiful hotel in a great location. Clean, modern, excellent staff. Really enjoyed the charcuterie at the lobby bar, too. My one complaint is the TV in the room was oddly ancient. Could not get any streaming channels. Could not even use Apple Air play to cast shows from my phone or computer.

4

Nicholas

Jan 16, 2023

·

Stayed 19,372 nights

The rooms are not worth the outrageous price. The smallest room we have ever had for a hotel of any price. They give you 2 thin sheets for covers. Bed was uncomfortable. Hair in wash rags. No microwave. We have stayed in a lot of higher end hotels and this was by far the worst for the money. Downstairs restaurant was awesome.

2

Sally

Apr 24, 2024

·

Stayed 1 night

We stayed on the 2nd floor of the hotel and it’s in a quiet neighborhood but the view out our windows, including the bathroom, were loud industrial vents that were eye level — and the noise at 6:30am was unbearable. We had been on a long roadtrip and needed sleep and it was so disappointing. The hotel is in an old RJ Reynolds office building that doesn’t have acoustics for a hotel. If you book, definitely request a high floor

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, attentive, and accommodating across valet, front desk, and restaurant teams. Still, several reviews report rude or unresponsive front-desk interactions and delays resolving issues or fulfilling requests.

Related guest reviews

10

Stephen

Mar 22, 2024

·

Stayed 1 night

Front staff was exceptional...One staffmember went out of his way to help me intk the hotel from walking from garage behind hotel...Retaurant staff (barfender) was outstanding...I def will stay here again and highly recommend...

4

thomas

Nov 23, 2024

·

Stayed 1 night

Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.

10

Francisco

Aug 2, 2023

·

Stayed 1 night

Exceptional service by the valet - Jason, front desk - Hannah and restaurant - April. We return monthly and this is the reason!

2

thomas

Nov 25, 2024

·

Stayed 1 night

I’ve stayed at KIMPTON hotels all over the world for the past 15 years.. including this one multiple times. I don’t know what has happened with this property, but it is by far the worst. So many things went wrong with this stay I can’t even begin to list them. I will say this.. everything could have been addressed if there was a single person who gave a damn. Pretty much the entire front desk staff should be fired. Incredibly rude and dismissive, None of them know a damn thing about hospitality. This is coming from someone who has been in the boutique hotel industry for 25+ years.

10

Jeffrey

Nov 10, 2025

·

Stayed 2 nights

The room was excellent and the staff was extremely attentive. They reached out numerous times throughout my stay to ensure everything was perfect with my stay and offered assistance if I needed anything. Great guest service!

10

Tammy

Jul 30, 2025

·

Stayed 1 night

We just stayed one night traveling to the coast. The check in was easy. They had valet parking. The bar/restaurant area was great. All staff we encountered were friendly and polite.

10

James

Nov 11, 2023

·

Stayed 1 night

Traveled to Winston for a quick trip with my wife, 5 year, and 3 year old. We couldn’t have been happier with this place. It was a beautiful remodel, but our stay was exceptional because of the service really. Letia and Kenya at the front desk were absolutely the best! The went out of their way to make us feel welcome and accommodated. We called ahead and they got us into our room early and even allowed us some extra time on check out day. I read a lot of complaints about this place, so we were reluctant to stay. Everything was very clean. The game room area was like nothing I’ve seen in a hotel before with a bowling alley, pool table, basketball court, and lots of TVs. I can say without a doubt that we will stay here again.

2

Amanda

Oct 30, 2025

·

Stayed 1 night

The entire thermostat unit was broken. The room was hot overnight and I could not sleep. I was there for an evening for a work conference. I had to call the front desk twice to get any sort of help - which none was granted but a 4 inch desk fan. Extremely dissatisfied by the customer service and support received and would NOT recommend.

4

Alejandro

Nov 29, 2024

·

Stayed 3 nights

We really liked the hotel which is in a historic building and most of the staff was outstanding. Most of the people at the front desk and all of the people in the restaurant were just incredible. However, on Sunday, November 23, our room was not made up, and the front desk had asked if I had left the do not disturb sign on, I did not, and I asked for some towels and soaps, and told them not to bother cleaning it up as it was late. They sent nothing and said nothing and so when I left the next morning at five in the morning, I let the person at the desk know and he apologized, but that was it. I’ve been at hotels where this happens before, and they usually go way out of their way to Apologize and try to make things right. I did not get the feeling that anybody was terribly interested here. I rarely leave bad reviews because I know every company/person has a bad day. But here, I think more could have been done if they didn’t have somebody to give me towels or they didn’t have towels they could’ve called my room and let me know. Would’ve been fine. The restaurant was another story. They were most kind and really made you feel welcome.

4

Nahleena

Oct 13, 2024

·

Stayed 1 night

The customer service representative was unpleasant throughout the entire interaction of checking in. He was outside smoking as we entered the lobby, when he finished his cigarette he stated that we should have let him know we were checking in. There were zero nicety’s, he was shaking as if he was furious, took longer than usual to check us in, especially since we had a reservation. The experience was upsetting. To say the least! Hotel is a nice accommodation, we typically stay there when visiting Winston, unfortunate that this transpired.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central downtown location within walking distance of restaurants and activities. A few noted nearby street activity and that the area can feel quiet at times.

Related guest reviews

10

Kaitlin

Mar 15, 2025

·

Stayed 1 night

Great location and even better staff! The rooms were very clean and had almost everything you may need. Would definitely recommend!

8

RACHEL

Aug 5, 2025

·

Stayed 1 night

Room was very large, modern bathroom. Bed needs replacing and hotel still has loud slamming doors, which was awful with boys soccer teams staying at hotel. Night wine, water reception was cute, could probably throw in a cracker, fruit? The hotel was stunning, charming as it was older, built well, but needs a refresh in rooms. Great location to shops, dining, all walkable. Bar made great cocktails, was busy.

8

Michael

Jun 19, 2024

·

Stayed 3 nights

Friendly staff and good location in the heart of the revitalized downtown.

10

Michael

Jul 28, 2024

·

Stayed 1 night

Beautiful property in up and coming area of Winston Salem. Will stay there again.

10

Jan

Aug 15, 2024

·

Stayed 1 night

Gorgeous building within walking distance of everything in downtown Winston Salem. Excellent staff, valet parking, and the restaurant is delicious. Great bar, too!

10

Timothy

Aug 17, 2025

·

Stayed 1 night

Sleepy City, especially on the weekend

10

Sharice

Jan 30, 2025

·

Stayed 2 nights

Great location & close to everything

10

Mark

Feb 27, 2025

·

Stayed 1 night

This was a great spot in the heart of a very cool city.

8

Todd

Jun 1, 2024

·

Stayed 1 night

Beautiful historic building in downtown Winston Salem. The hotel was close to everything we were there to see. City is ver walkable. As an added bonus they have a two lane bowling alley, indoor basketball hoop, video games and a pool table. We enjoyed our stay.

8

Jill

Feb 14, 2025

·

Stayed 1 night

It is fine but one street over from a street full of vagrants and close enough to bus stop that you also get spillover from there . Hotel is cute enough and staff was nice .

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining, especially The Katharine, earns frequent praise for quality food, cocktails, and a lively bar, with some positive room-service experiences. A few guests found breakfast limited, pricing high, or special experiences underwhelming.

Related guest reviews

10

Cora

Jul 14, 2025

·

Stayed 1 night

We spent one night of a long road trip at the Kimpton Cardinal. It was great! We ate an amazing meal at The Katharine. The risotto, beet salad, burger and dessert were phenomenal. Then we took the kids to explore the rec area. They bowled, played ping pong, basketball and shuffleboard. Would definitely come back!

10

Marcia

Aug 28, 2025

·

Stayed 2 nights

The hotel is lovely! The staff were friendly and helpful. The restaurant was amazing! I would definitely stay again!

6

sara

Jun 15, 2023

·

Stayed 1 night

It was an okay hotel! Restaurant was nice but pricey!

10

Kristi

Dec 5, 2024

·

Stayed 1 night

Beautiful property. The bar is wonderful and the drinks and food were delicious. The game area is a lot of fun. Walkable to downtown activities.

10

Jennifer

Jun 19, 2025

·

Stayed 1 night

Gorgeous bar and great French restaurant. Such a pretty hotel. Would definitely stay again! Comfy bed and pillows.

8

Fiona

Oct 28, 2024

·

Stayed 4 nights

I love the Cardinal and try to stay there whenever I’m in the area. This time, I found that the pillows were ROCK hard and so thick it was impossible to sleep. Our necks were very sore for the 4 days we were there. Still hurting! Mattresses were lumpy and room service mixed up our order 3 out of 4 times. The croissants were very stale, too. Housekeeping left the accumulating dirty glasses all over the room the entire time.

10

Karen

Apr 10, 2024

·

Stayed 1 night

Love this place! Clean rooms and wonderful room service choices. Staff is very friendly!

10

James

Dec 4, 2022

·

Stayed 1 night

Did not like that the prices for food and drinks in room was too high and the restaurant could not accommodate my party.

8

Michael

Jan 2, 2023

·

Stayed 19,357 nights

Parking was a challenge due to our not being aware of close-by parking structures until after we arrived. It would have been helpful to have advisement given by the hotel regarding local parking and valet parking options. Also, while the Katherine Brasserie restaurant menu was varied and our meals enjoyable, we were offered a number of menu variation options for which we were charged without informing us of the additional charge, including a $3.00 charge for a small plate of bread prior to ordering. Otherwise, excellent service from Tyler, Ny and others at the front as well as from restaurant maitre'D.

8

Luzviminda

Jul 6, 2025

·

Stayed 3 nights

Nice hotel and easy check in Laid back hotel with valet parking Our exterior view of the city from 4th for was disappointing. Dogs in this hotel and one barked early in the am in our hall. Valet guys were mostly great but one guy was not so great. Delayed us by disappearing with our keys and trapped me in between two cars but otherwise ok. Hole-y towel Bar service was ok Restaurant was ok Room service had a good burger and bread pudding but forgot our drink and ketchup. Room stayed cool and shower water pressure was nice. Thank you

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $213	2 $193	3 $217	4 $224	5 $374	6	7
8 $187	9 $265	10 $265	11 $244	12 $252	13	14 $317
15 $167	16 $220	17 $274	18 $217	19 $216	20 $680	21
22 $152	23 $173	24 $179	25 $197	26 $294	27	28 $268
29 $162	30 $191

Su	Mo	Tu	We	Th	Fr	Sa
		1 $202	2 $225	3 $283	4	5 $191
6 $149	7 $184	8 $191	9 $184	10 $181	11 $177	12 $172
13 $152	14 $184	15 $184	16 $184	17 $169	18 $156	19 $162
20 $149	21 $174	22 $180	23 $180	24 $167	25 $156	26 $152
27 $148	28 $174	29 $174	30 $174	31 $214

Kimpton Cardinal Hotel by IHG

Prices for Kimpton Cardinal Hotel by IHG

Monthly average prices

About this property

Location

Room options

Premium Room, 2 Queen Beds (Exterior View)

Studio Suite, 2 Queen Beds, Roll-In Shower (Mobility)

Suite, 1 Bedroom

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Suite, 1 King Bed, Roll-In Shower (Mobility)

Room, 1 King Bed, Accessible (Mobility)

Room, 1 King Bed

Room (Essential)

Presidential Suite, 1 Twin Bed

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium Room, 1 King Bed

Room, 1 King Bed (Exterior View)

Studio Suite, 2 Queen Beds

Guest reviews of Kimpton Cardinal Hotel by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Kimpton Cardinal Hotel by IHG

Prices for upcoming dates