Is parking available at the hotel?

Yes, free self-parking is available on-site. Valet parking is also offered for a fee of IDR 35,000 per stay.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10 AM for a fee of approximately IDR 332,750 for adults and IDR 166,375 for children.

What are the standard check-in and check-out times?

Check-in is at 14:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of IDR 460,000 per vehicle (maximum occupancy 3). Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, step-free entrances, and accessible public areas. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Jakarta, just a 5-minute drive from Jakarta International Expo and 6 minutes from Mangga Dua Square. It is approximately 3.5 miles from ITC Cempaka Mas and 4.9 miles from Jakarta History Museum.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, as well as an indoor pool. The outdoor pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children 12 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Grand Mercure Jakarta Kemayoran - Luxury Hotel in Jakarta

Average nightly price at Grand Mercure Jakarta Kemayoran by month, last 12 months (USD)
Month	Average price
January	$67
February	$80
March	$61
April	$78
May	$86
June	$62
July	$65
August	$73
September	$79
October	$80
November	$84
December	$75

What guests think

At Grand Mercure Jakarta Kemayoran, guests highlight spacious modern rooms and friendly staff, but recurring reports mention front-desk understaffing, noise from roads or corridors, and inconsistent cleanliness or maintenance that affects comfort for some stays.

The location is convenient for JIEXPO and nearby offices, though the neighbourhood is not very walkable and dining options around the hotel are limited. Facilities draw mixed feedback, with a well-liked pool but a dated gym. Breakfast and food receive both praise and criticism, citing variety and taste on the plus side and slow or inconsistent restaurant and room service on the minus side. Overall, expect a comfortable base near the expo with variable service and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, while the gym is described as basic or a bit run down. There are isolated mentions of key or safe glitches.

Related guest reviews

8

Eric

Apr 25, 2025

·

Stayed 2 nights

The security is good. Only people staying at the same floor can access the elevator with the room key. Pillows are bit dirty. Can hear the traffic

10

Sylvain

Nov 3, 2025

·

Stayed 4 nights

Great room, great pool, great food and services. Highly recommended in the area.

8

Joung Hyun

Sep 4, 2023

·

Stayed 3 nights

make up 요청이 없으면 객실정비를 안해줍니다. 참고하세요. 나머지 시설은 괜찮습니다.

8

Saul

Apr 25, 2025

·

Stayed 4 nights

We liked the lobby área and the swimming pool. The room was comfortable but can use extra items such as body lotion and q tips. Services at the restaurant could be a little faster.

2

adam

Mar 10, 2024

·

Stayed 2 nights

I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.

8

Michael

Apr 9, 2024

·

Stayed 3 nights

Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.

10

John Lars

Jun 12, 2025

·

Stayed 6 nights

Fantastisk crew, praktisk, gode fasiliteter.

6

Alok

Mar 13, 2024

·

Stayed 1 night

Service levels could be improved. Gym area a bit run down too

4

Yutaka

Feb 12, 2023

·

Stayed 3 nights

シャワーお湯出ない金庫使えないカードキー何度か使えなくなる

4

Mandy

Feb 11, 2023

·

Stayed 4 nights

In general, everything seems very basic and poorly maintained, would consider this a 3-star hotel rather than 5-star. The only plus point is that the hotel is one of the nearest to JI Expo for DWP. Great for guests who are only looking for a place to rest, which is walking distance from JI Expo; otherwise, lower/have no expectations for everything else. In the room, there was paint peeling off the walls, the tables were dusty. The toilet is decent, but oddly comes with WHITE translucent blinds to cover up the glass (facing the room). Gym facilities are very basic and some equipment were rusty. Did not enjoy the in-room meals either, which were expensive and didn't taste great. With regards to the airport shuttle service, we had difficulties contacting the driver/person in charge when we landed in JKT. There were no information shared prior our arrival, the hotel had mentioned that the driver will be in touch, which was not the case at all. I had to email, call, WhatsApp message the hotel. We got picked up eventually, but thought the process was inefficient. No pictures taken because there was nothing impressive to remember by

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Cleanliness

Many guests found rooms clean. However, multiple reviews mention hairs or stains, well-worn towels, dust, occasional pests, and housekeeping that sometimes skips daily vacuuming or attends rooms only on request.

Related guest reviews

10

Seraj

Jun 24, 2023

·

Stayed 1 night

Very clean room, and very nice stuff

8

SOYEUN

May 15, 2024

·

Stayed 4 nights

So many stains and old towels. I stayed 4 nights and all of towels were same condition. You are 4 star hotel!!! Keep your 4 star image! Towel cost cheaper than reputation.

6

oksoon

Jun 13, 2022

·

Stayed 3 nights

깔끔 하고 청결 했어요

4

david

Mar 13, 2025

·

Stayed 2 nights

I requested a non-smoking room, not even knowing smoking rooms still existed. As soon as we stepped onto our floor, the entire hallway reeked of cigarettes. I hoped our room would be different, but I was wrong—it smelled like an ashtray and was as hot as a sauna. We turned on the AC, but it barely worked. I asked to change rooms, and they moved us to another room on the same floor. Unfortunately, the same issues persisted: the room smelled terrible, was uncomfortably hot, and to make things worse, the bed was full of stains and hairs —absolutely disgusting. Frustrated, I demanded another room. This time, they finally gave me a clean, cold room. But after all the hassle, this was far from an enjoyable stay. Definitely wouldn’t recommend.

6

Sarah

Mar 9, 2024

·

Stayed 2 nights

Overall, the stay was average. The towels are well used, the vacuum was not run everyday, the lights flickered constantly.

6

GARRIE

Nov 7, 2025

·

Stayed 3 nights

Long hairs on the table, carpet and toilet. Breakfast has a large spread but no quality.

8

Hardik

Nov 22, 2024

·

Stayed 2 nights

Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.

4

Ryan

Aug 29, 2024

·

Stayed 1 night

Hotel contacted to rush for check in before 6pm even-though my booking is confirmed via expedia. Check-in me smoking room where I booked non-smoking and the whole room is very smelly. I was greeted with small Cockroaches

8

Melanie

Oct 2, 2025

·

Stayed 2 nights

Spacious and clean room. Location a bit inconvenient if you don’t drive

10

Niguel

Nov 24, 2025

·

Stayed 4 nights

Room cleaniness, and Reception Staff are super helpful and friendly. Some of myroom service food was cold when arrived but besides that, I would be returning in tbe future.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with modern touches in some. Recurring downsides include weak soundproofing (road and corridor noise), signs of wear, and occasional AC or hot-water problems.

Related guest reviews

6

Yong

Nov 13, 2023

·

Stayed 3 nights

Decent rooms and check in lobby. The walls however are very thin. You can hear your neighbour’s conversations clearly.

8

Clemence

Sep 17, 2023

·

Stayed 4 nights

I have been staying in this Hotel for the past 3 trips to Jakarta, mainly for the Exhibition at JIEXPO which is located near to this hotel. However, i realised that the room that i stayed is getting dated, floor tile (yes with floor tiles) cracked and making funny noises when walking. The telephone in the toilet not working as well. I have decided to stay in other hotel diring my next visit in March 2024.

10

Manoj Tikam

Nov 10, 2025

·

Stayed 2 nights

Modern hotel, good food, and beautiful rooms.

8

Kwanghyun

Dec 12, 2022

·

Stayed 2 nights

The room was clean but the wall seems very thin. I can hear clearly what the next door is talking or having telp contact.

4

david

Mar 13, 2025

·

Stayed 2 nights

I requested a non-smoking room, not even knowing smoking rooms still existed. As soon as we stepped onto our floor, the entire hallway reeked of cigarettes. I hoped our room would be different, but I was wrong—it smelled like an ashtray and was as hot as a sauna. We turned on the AC, but it barely worked. I asked to change rooms, and they moved us to another room on the same floor. Unfortunately, the same issues persisted: the room smelled terrible, was uncomfortably hot, and to make things worse, the bed was full of stains and hairs —absolutely disgusting. Frustrated, I demanded another room. This time, they finally gave me a clean, cold room. But after all the hassle, this was far from an enjoyable stay. Definitely wouldn’t recommend.

2

adam

Mar 10, 2024

·

Stayed 2 nights

I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.

4

katharina

Mar 14, 2025

·

Stayed 4 nights

This hotel is nowhere near where it needs to be to have this rating. There were a number of things broken, I had no hot water for my whole stay. The service was poor and the food very average. Compared to other hotels of this rating in Jakarta I think this needs to be reconsidered for its rating online.

10

Kok Chor

Feb 9, 2023

·

Stayed 2 nights

Very cosy, good size room. Bed is very comfy. Shower room is huge and good. Breakfast variety is boring, usual food. Dining around the hotel is very limited.

8

SHU-MIN

May 18, 2024

·

Stayed 4 nights

房間很大很舒適，離展覽館近，大約5分鐘車程（當然若沒睹車的話）此次入住25樓，但覺得戶外玻璃隔音效果非常不好，晚上機車呼嘯而過的聲音都會很大聲早餐算很多樣化，最好是6:30之前進去使用，否就會相當多人旁邊沒有什麼位置的餐廳，除了飯店本身及隔壁家位於地下室的餐廳。附近有indomarket吵便利超商，有時可刷卡有時候說必須付現金非常奇怪。再往前走有一家中型量販店，但一樣也沒辦法刷卡，不需要用印尼當地的卡或者付現。

8

Melanie

Oct 2, 2025

·

Stayed 2 nights

Spacious and clean room. Location a bit inconvenient if you don’t drive

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful. However, many reviews report front-desk understaffing with long waits, occasional misassignments or poor coordination, limited English ability, and slow responses from housekeeping or support services.

Related guest reviews

6

Diego

Sep 14, 2023

·

Stayed 3 nights

The building is nice enough and everything is very clean. Staff speaks very limited English and beyond the check in/out they are not much of a help. The don't seem to know what goes on outside of the building, so not much advice there either. All in all, a correct experience, nothing exceptional.

8

Kok Chor

Dec 9, 2024

·

Stayed 2 nights

Front desk service still bad due to lack of staff. Waited long time to check in and check out, only one staff is servicing and staff cannot speak English much. The hotel mgmt prefer to do local travellers business rather than oversea.

4

MOHD ASWADI

May 10, 2024

·

Stayed 3 nights

Poor and late receptionist service. Check in is late. Giving wrong room. Change room and charge extra to customer.

8

Kok Chor

Jul 15, 2025

·

Stayed 4 nights

Front desk personnel is lacking. Not enough staff to serve hotel guests

10

Kok Chor

Jun 4, 2025

·

Stayed 2 nights

Hotel is conveniently located to my partners office. Front desk staff is very unstaff. One front desk officer attending to a long queue of check in guest. The remaining staff are hiding inside the staff office. No coordination, no teamwork, no job commitments. Very shameful.

2

Kok Chor

Dec 19, 2023

·

Stayed 2 nights

When I checkedin, front counter confirmed that my room is smoking free and singled king side bed with 1 person for breakfast. When I walked into room#1809, it turned up to be a twin size bed. I went down to front counter, explained and request to change room. Another front counter staff attended to me, showed a very low unhappy face, as though I was creating trouble, very unwilling comply. But I told her, I asked for king size bed, why gave me a double bed with 1 breakfast? Does it make sense? Eventually I was told to return to room, wait for waiter to send me a new room keys. I have been staying in this hotel everytime I traveled to Jakarta, I notice their service is getting bad to worst. If it is not close to my partner's office, I would have stayed in another hotel. The staff attitude in this hotel getting worse. The better ones have resigned from this hotel. I have stayed in this hotel for a few years, I saw the drastic change of staff. Everytime, new staff joined, their service standard drops. And you call this GRAND MECURE KEMAYORAN, what a mismatched. Disappointed.

8

Hardik

Nov 22, 2024

·

Stayed 2 nights

Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.

10

Sharon

Nov 19, 2024

·

Stayed 1 night

Great hotel, very helpful staff and amazing food.

10

JAE HAK

Mar 4, 2025

·

Stayed 3 nights

Staff was very kind of me. When I hurt my leg, she gave me a bandage with medicine. Again, I don't know her name exactly. I really appreciate to her.

10

Niguel

Nov 24, 2025

·

Stayed 4 nights

Room cleaniness, and Reception Staff are super helpful and friendly. Some of myroom service food was cold when arrived but besides that, I would be returning in tbe future.

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Location

Handy for JIEXPO and some nearby offices. Outside the hotel, walking is difficult and local dining or convenience options are limited, so transport is often needed.

Related guest reviews

8

Clemence

Sep 17, 2023

·

Stayed 4 nights

I have been staying in this Hotel for the past 3 trips to Jakarta, mainly for the Exhibition at JIEXPO which is located near to this hotel. However, i realised that the room that i stayed is getting dated, floor tile (yes with floor tiles) cracked and making funny noises when walking. The telephone in the toilet not working as well. I have decided to stay in other hotel diring my next visit in March 2024.

10

JEAN PHILIP

Nov 17, 2024

·

Stayed 6 nights

Very convenient for attending nearby exhibitions

10

MAN MAN JOULES

Sep 10, 2024

·

Stayed 2 nights

nothing can do around the place

10

Kok Chor

Sep 14, 2023

·

Stayed 2 nights

The hotel is quiet away from heavy traffic and very close to my partner's office.

10

??

Oct 9, 2023

·

Stayed 2 nights

주변 환경이 편의 시설이 없어요

8

SHU-MIN

May 18, 2024

·

Stayed 4 nights

房間很大很舒適，離展覽館近，大約5分鐘車程（當然若沒睹車的話）此次入住25樓，但覺得戶外玻璃隔音效果非常不好，晚上機車呼嘯而過的聲音都會很大聲早餐算很多樣化，最好是6:30之前進去使用，否就會相當多人旁邊沒有什麼位置的餐廳，除了飯店本身及隔壁家位於地下室的餐廳。附近有indomarket吵便利超商，有時可刷卡有時候說必須付現金非常奇怪。再往前走有一家中型量販店，但一樣也沒辦法刷卡，不需要用印尼當地的卡或者付現。

10

CHIH JEN

Aug 18, 2025

·

Stayed 3 nights

早餐選項多元，離展場近。房內聽不到禱告聲，可以一夜好眠。房間隔音不太好，附近飲食逛街不便。

8

Hardik

Nov 22, 2024

·

Stayed 2 nights

Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.

8

Kok Chor

Apr 26, 2025

·

Stayed 2 nights

Quiet, easy access toy partner office.

8

Melanie

Oct 2, 2025

·

Stayed 2 nights

Spacious and clean room. Location a bit inconvenient if you don’t drive

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AI-generated summary based on recent guest reviews

Dining

Breakfast often earns praise for taste and variety, and several guests enjoyed the overall food. At the same time, multiple reviews cite inconsistent quality, slow restaurant or room service, and occasional cold or disappointing dishes.

Related guest reviews

10

Manoj Tikam

Nov 10, 2025

·

Stayed 2 nights

Modern hotel, good food, and beautiful rooms.

4

Lars

Sep 9, 2024

·

Stayed 3 nights

For sure the worst hotel I have tried so far in Indonesia. Only upside is the short distance to exhibition. Seems they know thats why ppl stay there, and therefor dont care about service or quality. Room service is very poor. I got Pasta Alfredo without chicken... But worst of all was the Lounge Restaurant in the ground floor. DONT EAT THERE!! We brought business partners and it was simply embarrasing.

6

William

Nov 1, 2024

·

Stayed 5 nights

Room was clean however the all pillows were too thick and no thinner choice The food conditions are terrible and at least to wait for 45 mins

6

GARRIE

Nov 7, 2025

·

Stayed 3 nights

Long hairs on the table, carpet and toilet. Breakfast has a large spread but no quality.

10

Kok Chor

Feb 9, 2023

·

Stayed 2 nights

Very cosy, good size room. Bed is very comfy. Shower room is huge and good. Breakfast variety is boring, usual food. Dining around the hotel is very limited.

8

Michael

Apr 9, 2024

·

Stayed 3 nights

Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.

10

Zubair

Jul 4, 2025

·

Stayed 6 nights

Immaculate hotel with luxury feel. breakfast buffet was incredible

10

LIGPOONGSANPROTECHCO

Jun 25, 2025

·

Stayed 5 nights

깔끔하고 좋습니다. 특히 아침 조식 부페는 최고 네요~~. 다만 주위에 인도마레 라는 편의점이 있기는 한데, 맥주는 없습니다.

10

Sharon

Nov 19, 2024

·

Stayed 1 night

Great hotel, very helpful staff and amazing food.

10

Niguel

Nov 24, 2025

·

Stayed 4 nights

Room cleaniness, and Reception Staff are super helpful and friendly. Some of myroom service food was cold when arrived but besides that, I would be returning in tbe future.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $78	17 $69
18 $81	19 $175	20 $195	21 $91	22 $90	23 $57	24 $63
25 $52	26 $69	27 $69	28 $69	29 $69	30 $69	31 $69

Su	Mo	Tu	We	Th	Fr	Sa
1 $62	2 $67	3 $85	4 $67	5 $67	6 $67	7 $62
8 $62	9 $67	10 $67	11 $67	12 $67	13 $67	14 $62
15 $62	16 $86	17 $120	18 $120	19 $82	20 $120	21 $62
22 $62	23 $86	24 $139	25 $136	26 $136	27 $105	28 $67
29 $67	30 $67

Grand Mercure Jakarta Kemayoran

Prices for Grand Mercure Jakarta Kemayoran

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Queen Bed

Business Suite, 1 King Bed

Deluxe Room, 2 Twin Beds

Executive Room, 1 King Bed

Classic Room, 2 Twin Beds

Superior Room, 2 Twin Beds

Executive Suite, 1 King Bed

Classic Room, 1 King Bed

Deluxe Room, 1 King Bed

Guest reviews of Grand Mercure Jakarta Kemayoran

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Mercure Jakarta Kemayoran

Considering this hotel for your Jakarta trip?

Prices for upcoming dates

Business details