Smartflats City - Royal

Property had significant damage, from lights to toilets. Property was not cleaned properly. Only one bed was made. No toilet paper provided.

Mold in shower room, sofa was an embarrassment, curtains in front room not secured. Floor dirty.

Door handle falling off and breaking on front door lock. Difficult time walking stairs and hauling luggage. Stairs very steep. Should be more descriptive in details about the property. No screens on the windows. Child safety issue and bugs.

The Smartflats City - Royal stay is located in a perfect zone but the stay itself is a nightmare. The entrance to the building is dirty, there is a very narrow staircase, no elevator. In the flat, I have never seen a parquet floor so scratched. All the walls are damaged, the apartment does not at all conform to the photograph in the ad. No television, no microwave, no washing machine, no real broom, nothing to hang the laundry on. The bedside lamps are very damaged. A nightmare.

The property is very well located in terms of access to central Brussels. However, it lacks any form of functioning heating. Though we complained about this on the first day of our stay, no action was taken to rectify it. Additionally, there was mould in the bathroom as there was no way to open any windows. The entrance of the property was very untidy, with lots of empty boxes. The sofa bed was stained.