What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately SAR 86.5 for adults and SAR 43.25 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 5:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

What is the hotel's location in relation to key landmarks?

The hotel is located in the heart of Makkah, within a 15-minute walk of the Great Mosque of Makkah and Kaaba. It is approximately 0.6 miles from The Clock Towers and 1.6 miles from 60th Street.

Are children allowed to stay at the hotel?

Children are allowed to stay at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of SAR 120.0 per day. Advance request or confirmation is required for extra beds.

Sheraton Makkah Jabal Al Kaaba Hotel

Average nightly price at Sheraton Makkah Jabal Al Kaaba Hotel by month, last 12 months (USD)
Month	Average price
January	$451
February	$264
March	$1,572
April	$209
May	$230
June	$137
July	$196
August	$118
September	$1,071
October	$242
November	$315
December	$684

What guests think

Reviews of Sheraton Makkah Jabal Al Kaaba Hotel highlight friendly, accommodating staff and generally clean, comfortable rooms, while noting that a steep uphill return makes the walk to Masjid al-Haram longer and harder than many first expect.

Breakfast quality and variety receive frequent praise. Several reviews mention ongoing area works: the pedestrian bridge to the Haram is closed, routes can be confusing, and daytime construction noise is audible. Expect solid comfort, but plan for a hilly return from the mosque.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Public areas are well maintained, and some guests mention good amenities. However, the on-site bridge to the Haram is closed due to construction, there is no shuttle, and a few report long waits or limited elevators.

Related guest reviews

10

Alaa

Aug 21, 2025

·

Stayed 1 night

nice and clean also close to haram delicious breakfast

8

Alex

Aug 21, 2024

·

Stayed 2 nights

Very good. Bridge to haram is non functional due to construction

8

Muezzin

Nov 4, 2023

·

Stayed 2 nights

The hotel is great. The rooms comfortable and the breakfast buffet decent. However, it is a considerable walk from the Masjid Al-Haram. The mataaf area is accessible from Gate 79 and that is easily a 10-15 mins walk - uphill on the way back. They do not have a shuttle. Only a bridge which connects to the walkway leading to the Haram.

10

Sadik

Jan 10, 2024

·

Stayed 3 nights

Very nice property. You can tell the hotel is very well-maintained. All spaces are very clean with great fragrances. Not bad, walking distance from the holy mosque.

6

Rachid

Jan 12, 2023

·

Stayed 5 nights

Everything was OK but what we didn't like is the elevators. It takes a lot of time to wait o have an elevator ready.

2

MOBOLAJI

Apr 23, 2023

·

Stayed 12 nights

there was nothing to like about the hotel ,the room i was given had a bloody sanitary pad from previous customer,the floor was dirty,the room was changed to another one with flood of water all over the floor,only three elevators worked throughout the 12 days stay.too many bad stuff to be listed here

6

Fatimah

Feb 19, 2022

·

Stayed 1 night

الدخول تأخر جدا للزحمة ولكن الموظف مميز بأخلاقه النظافة لا يأتون الا عند الطلب النت سيء جدا جدا الموظفين كلهم مؤدبين ومميزين خدمة الكلوب تحتاج لتطوير وربط بالسستم

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10

Shanah

Nov 27, 2025

·

Stayed 5 nights

Lovely hotel, great amenities, clean, nice staff

10

Ehab

Oct 20, 2023

·

Stayed 7 nights

Very new building and very well managed

10

ali

Aug 14, 2024

·

Stayed 2 nights

Overall the property area in pleasant and staff is very kind. However there is currently construction on the mezzanine level that connects from the bridge to the Harrem...it's unaccessible currently due to construction. There is a 5 minute walk to the Harrem..I still recommend. My stay was enjoyable and the breakfast was super nice!

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Cleanliness

Rooms and common spaces are generally very clean, with housekeeping frequently praised by name. A few guests reported issues such as a blocked shower drain or isolated cleanliness lapses.

Related guest reviews

10

Mohamed

Sep 27, 2023

·

Stayed 5 nights

The hotel is very clean and the staff are very helpful and easy to deal with. They always meet you with a smile and an happy to help attitude. The room cleaning service is quite good as well. The surrounding area is relatively quiet compared to the rest of the hotels around haram. The only downside is being slightly away from haram and on a hill, the hotel might need to consider a shuttle service to Haram to assist the older guests and the ones with special needs.

10

Alaa

Aug 21, 2025

·

Stayed 1 night

nice and clean also close to haram delicious breakfast

10

Abdul

Sep 27, 2024

·

Stayed 5 nights

The stay was good and staffs were very helpful. They gave me a free breakfast and extended my check-out time without charging me anything. I don’t know all the staff’s names, but the guy named Salim cleaned my room very well and made sure I had enough water, shampoo, and other necessities. I appreciate his help. Thank you.

4

Nadia

Dec 29, 2024

·

Stayed 1 night

The shower drain was blocked , it terrible the water was elevated in the stand shower, instead of be being clean i got dirt . Yes !!!!!!

10

Sadik

Jan 10, 2024

·

Stayed 3 nights

Very nice property. You can tell the hotel is very well-maintained. All spaces are very clean with great fragrances. Not bad, walking distance from the holy mosque.

8

Riasat

Jan 21, 2025

·

Stayed 4 nights

The room was very clean. Staff was very friendly and it’s very near to Haram. But the only reason is that there is a slop due to my health condition it was hard for me to walk on that slope. I really appreciate friendly and clean environment of Sheraton hotel

8

Dilara

Dec 27, 2024

·

Stayed 8 nights

A lovely room and wonderfully maintained by Shelim who was always very polite and courteous to anything required to allow our stay to be comfortable. I chose this hotel for its closeness to haram access via bridge however this was not the case. The route was longer than expected due to construction, and it was a steep climb. Felt disappointed for the price i paid due to the location.

2

MOBOLAJI

Apr 23, 2023

·

Stayed 12 nights

there was nothing to like about the hotel ,the room i was given had a bloody sanitary pad from previous customer,the floor was dirty,the room was changed to another one with flood of water all over the floor,only three elevators worked throughout the 12 days stay.too many bad stuff to be listed here

8

Hocine

Jan 1, 2025

·

Stayed 5 nights

Excelent room cleaning. Many thanks to Ali Hussain for keeping room clean.

10

Hana

Sep 28, 2025

·

Stayed 5 nights

I liked the cleaning services

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Rooms

Rooms are comfortable, some with nice views and occasional complimentary upgrades; decor feels modern to many, though a few found it dated or encountered minor maintenance issues. Daytime construction noise can reach rooms, and Wi-Fi speed drew a complaint.

Related guest reviews

6

M

Aug 17, 2025

·

Stayed 8 nights

This property is highly misleading in its advertising. While it claims to be only a 5-minute walk to the Haram, in reality it takes nearly 20 minutes and that’s only after navigating broken flyovers and unsafe bridge crossings. The surrounding area is equally inconvenient, with no food outlets or convenience stores nearby; the closest ones are a 15-minute walk away, again via the same unsafe route. The hotel itself is in poor condition: outdated interiors, faulty electrical switches and appliances, and a clear need for major renovation. Service at the front desk is unhelpful and far below standard. Overall, a disappointing stay that urgently requires improvement before it can justify its location or price.

6

eman

Mar 20, 2023

·

Stayed 1 night

Very hard to walk to haram, my room was looking on a mountain dumb at the 5th floor that near the window

10

Foyez

Nov 26, 2025

·

Stayed 2 nights

Great room, great staff and service.

10

Mathilde

May 1, 2025

·

Stayed 5 nights

Amazing! The hotel is only 10 minutes walk from the Haram, and the staff is very friendly and helpful. I got very lucky to get a room update and breakfast for free during my entire stay. The room was stunning, the view too. A huge thank you, Jazakallah Khair. I will definitely come back inshallah.

8

Hany

Feb 24, 2023

·

Stayed 1 night

Place is clean very nice and staff are professional and very nice very good accommodation. I did not like a very slow Wi Fi it took me three hours to finish a 25Min report I have to submit to my company. really did not expect that from a five star hotel.

10

Ihab

Jul 12, 2025

·

Stayed 1 night

The staff are excellent. They upgraded us to a huge suite. Best of the best

10

Omair

Feb 11, 2024

·

Stayed 2 nights

So close to Haram. Maybe a ten min walk but once the area in front of it is complete, haram is 3 min walk at max. Great breakfast. Loved the room. Would definitely stay again

10

Masud

Oct 9, 2023

·

Stayed 3 nights

I booked for a King Bed. The hotel was not able to provide a Kind bed, Instead they combine two singles.

10

Oubaydah Anowar

Jun 25, 2025

·

Stayed 1 night

The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!

10

Ana

Nov 28, 2025

·

Stayed 1 night

Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.

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Service

Service is a strong point, with friendly, proactive staff across reception, concierge and housekeeping; upgrades and flexible check-in/out were common. A handful of guests faced inconsistent front-desk responses or benefit disputes.

Related guest reviews

10

Abdul

Sep 27, 2024

·

Stayed 5 nights

The stay was good and staffs were very helpful. They gave me a free breakfast and extended my check-out time without charging me anything. I don’t know all the staff’s names, but the guy named Salim cleaned my room very well and made sure I had enough water, shampoo, and other necessities. I appreciate his help. Thank you.

10

Mohammed

Nov 3, 2025

·

Stayed 2 nights

The staff is brilliant. Very helpful and efficient.

10

Chaima

Oct 6, 2023

·

Stayed 2 nights

Super enthousiast over ons verblijf in dit hotel!! Wij zijn op eigen houtje afgereisd naar Mekka om de Umrah te verrichten. Personeel is super behulpzaam, we mochten veel later uitchecken dan aangegeven waardoor we nog op onze laatste dag de umrah konden verrichten. Er worden altijd bij de uitgang drankjes aangeboden. Kamer is mooi en schoon, wordt goed schoongemaakt. Concierge helpt zelfs met wrappen van bagage, helpt ook bij zoeken van taxi's etc. Kortom zeer tevreden over dit mooie hotel, met zeer goede medewerkers!

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10

Ihab

Jul 12, 2025

·

Stayed 1 night

The staff are excellent. They upgraded us to a huge suite. Best of the best

10

Sakinah

Dec 2, 2025

·

Stayed 5 nights

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g

10

Yasser

Sep 20, 2023

·

Stayed 5 nights

Front desk team was extremely helpful and kind. They assisted me with transportation/train booking and spent the time to ensure I had transportation to Ihram as well. I received two phone calls asking if I was satisfied and if I needed anything or needed assistance. Overall great experience.

10

Arfan

Dec 1, 2022

·

Stayed 2 nights

Front desk staff was very helpful

10

Mohamed

Sep 29, 2025

·

Stayed 2 nights

Amazing friendly staff, very comfort bed, clean room, walking distance to Haram

2

Sherif

Dec 26, 2024

·

Stayed 1 night

My booking included breakfast, but the hotel refused it and said I have to contact hotels.com to get the breakfast. Very annoying

10

Oubaydah Anowar

Jun 25, 2025

·

Stayed 1 night

The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!

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Location

Walkable to Masjid al-Haram, but current construction closes the hotel bridge and makes routes longer, with a steep uphill return; reported walking times range roughly 10–15 minutes or more. Some struggled with taxi access or wayfinding during peak times.

Related guest reviews

10

muhammad

Dec 5, 2024

·

Stayed 4 nights

They had the bridge closed to masjid haram. Going down the hill was easy but coming up the hill was really terrible. Especially after doing umrah. We really got tired. Overall it was good.

10

Amira

Jan 7, 2026

·

Stayed 8 nights

7 minutes walk from the walk. There is access bridge to the haram however

6

M

Aug 17, 2025

·

Stayed 8 nights

This property is highly misleading in its advertising. While it claims to be only a 5-minute walk to the Haram, in reality it takes nearly 20 minutes and that’s only after navigating broken flyovers and unsafe bridge crossings. The surrounding area is equally inconvenient, with no food outlets or convenience stores nearby; the closest ones are a 15-minute walk away, again via the same unsafe route. The hotel itself is in poor condition: outdated interiors, faulty electrical switches and appliances, and a clear need for major renovation. Service at the front desk is unhelpful and far below standard. Overall, a disappointing stay that urgently requires improvement before it can justify its location or price.

8

Muezzin

Nov 4, 2023

·

Stayed 2 nights

The hotel is great. The rooms comfortable and the breakfast buffet decent. However, it is a considerable walk from the Masjid Al-Haram. The mataaf area is accessible from Gate 79 and that is easily a 10-15 mins walk - uphill on the way back. They do not have a shuttle. Only a bridge which connects to the walkway leading to the Haram.

8

Mona

Jul 20, 2025

·

Stayed 4 nights

The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.

10

Mathilde

May 1, 2025

·

Stayed 5 nights

Amazing! The hotel is only 10 minutes walk from the Haram, and the staff is very friendly and helpful. I got very lucky to get a room update and breakfast for free during my entire stay. The room was stunning, the view too. A huge thank you, Jazakallah Khair. I will definitely come back inshallah.

4

Sultan

Oct 16, 2023

·

Stayed 3 nights

I was with my mother and she is 80 years old I thought the hotel has shuttle or close enough but it is 7 minutes walking to the holy Mousqe which was hard for old people to go back and fourth . I had to take taxi every time to make it comfort for my mother. The construction makes the distance by taxi more longer

10

Julie

Mar 14, 2024

·

Stayed 4 nights

Hotel is great and walking distance from the Haram, however as a steep slope walking back to the hotel is very hard specially when you are tired. Very difficult to find the hotel with all the construction work happening around, we were lost for 45 minutes. The housekeeping staff specially MD Shafiqul Islam was extremely helpful went above and beyond to find me a bucket to soak my feet as I was tired and in pain. Very friendly and always checked on us if we needed anything. Very efficient and always polite and courteous. The hotel is great to have someone like Shafiqul to work for them. Thank you Shafiqul for making our stay great, we will be back soon.

8

Ahmed

Aug 19, 2025

·

Stayed 4 nights

Amazing property but far from haram gates

10

Ana

Nov 28, 2025

·

Stayed 1 night

Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.

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Dining

Breakfast is often praised for variety and taste, and dining staff receive positive mentions. A few guests reported entitlement or quality issues.

Related guest reviews

10

Motaz

Oct 1, 2023

·

Stayed 4 nights

This hotel is in a great location and very close to the Kaaba Hotels room are very huge and clean and luxurious.. this hotel made our stay in Mecca very soothing and calm The food was great too at breakfast The staff and reception are very nice and friendly and very generous with amenities We will definitely come back to this hotel the next time we come to perform an ummrah

10

Alaa

Aug 21, 2025

·

Stayed 1 night

nice and clean also close to haram delicious breakfast

2

Ahmed

Feb 6, 2023

·

Stayed 2 nights

After I booked 2 rooms, I spoke with hotel several times in order to make these rooms close to each other because I have 13 years & 11 years boys (My sons). When I arrived there, I found that there is no rooms close each other. They said that they will upgraded to apartment with two beds room. Then, I said okay but when I arrived there. I surprised that they only give a room with living room and they but my sons bed in the living room. I spoke to the reception & she said just sleep this night and tomorrow will make the change. Unfortunately, nothing change anything. I biggest issue for me the I paid with rate of two bedroom but I sit in suite which totally different. I spoke with manager in the day of check out in order to give me a financial compensation but she can not do anything for me. Breakfast is very limited and the quality less than good. This is the mean reason of Not Recommended that place.

10

Awais

Jan 23, 2023

·

Stayed 4 nights

The hotel is very nice and close to Haram taxi all the time front of the hotel they upgraded over room and it was so good Staff was very helpful We enjoyed 5days Breakfast 🍳 the cook Muhammad who make the omelet was friendly Housekeeper was very good did good job

8

Muezzin

Nov 4, 2023

·

Stayed 2 nights

The hotel is great. The rooms comfortable and the breakfast buffet decent. However, it is a considerable walk from the Masjid Al-Haram. The mataaf area is accessible from Gate 79 and that is easily a 10-15 mins walk - uphill on the way back. They do not have a shuttle. Only a bridge which connects to the walkway leading to the Haram.

10

Sakinah

Dec 2, 2025

·

Stayed 5 nights

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g

10

Omair

Feb 11, 2024

·

Stayed 2 nights

So close to Haram. Maybe a ten min walk but once the area in front of it is complete, haram is 3 min walk at max. Great breakfast. Loved the room. Would definitely stay again

2

Sherif

Dec 26, 2024

·

Stayed 1 night

My booking included breakfast, but the hotel refused it and said I have to contact hotels.com to get the breakfast. Very annoying

10

ali

Aug 14, 2024

·

Stayed 2 nights

Overall the property area in pleasant and staff is very kind. However there is currently construction on the mezzanine level that connects from the bridge to the Harrem...it's unaccessible currently due to construction. There is a 5 minute walk to the Harrem..I still recommend. My stay was enjoyable and the breakfast was super nice!

10

Ahmad

Sep 3, 2024

·

Stayed 6 nights

Very nice staff and good options for breakfast. Would definitely stay here again

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $98	14 $112	15 $188	16 $195	17 $124
18 $159	19 $156	20 $160	21 $161	22 $177	23 $184	24 $174
25 $174	26 $174	27 $174	28 $174	29 $213	30 $168	31 $167

Su	Mo	Tu	We	Th	Fr	Sa
1 $177	2 $177	3 $177	4 $177	5 $177	6 $221	7 $180
8 $180	9 $177	10 $167	11 $181	12 $191	13 $191	14 $191
15 $191	16 $191	17 $191	18 $200	19 $239	20 $239	21 $191
22 $191	23 $191	24 $191	25 $191	26 $191	27 $239	28 $191
29 $191	30 $192

Sheraton Makkah Jabal Al Kaaba Hotel

Prices for Sheraton Makkah Jabal Al Kaaba Hotel

Monthly average prices

About this property

Location

Room options

Traditional Room, 3 Twin Beds, Smoking

Suite, 2 Twin Beds, Smoking, Tower

Deluxe Suite, 1 Bedroom, Smoking

Executive Suite, 1 Bedroom, Smoking

Traditional Room, 2 Twin Beds, Smoking

Superior Room, 1 Double Bed (Executive Level)

Junior Suite, 1 Bedroom, Smoking

Superior Room, 2 Twin Beds

Superior Suite, 1 Bedroom

Suite, 1 Double Bed, Smoking, Tower

Guest reviews of Sheraton Makkah Jabal Al Kaaba Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Makkah Jabal Al Kaaba Hotel

Considering this hotel for your Makkah trip?

Prices for upcoming dates

Business details