Name: Home2 Suites by Hilton Charlotte University Research Park
Address: 625 Mc Cullough Drive, University City, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $133–$244 per night
Rating: 8.63

What guests think

Across reviews of Home2 Suites by Hilton Charlotte University Research Park, guests praise friendly staff and spacious suites, but also report inconsistent cleanliness and maintenance issues, especially loud HVAC and worn or broken room features.

Breakfast is often considered good with decent variety, though a number of reviews cite poor replenishment or quality on some mornings. The location is convenient to UNCC, I‑85, and nearby restaurants, with several noting a generally quiet area. Overall, expect roomy suites and warm service, with occasional shortcomings in upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool experiences vary: some guests enjoyed it, while others found it closed or uncomfortably cold. Multiple reviews also note fitness room problems such as excessive heat or broken equipment.

Related guest reviews

2

ustacia D.

Jan 11, 2024

·

Stayed 2 nights

After a certain time the outside door locks, even with someone at the desk they would sit there and watch you stand outside in the cold. Another guest had to open the door for me. Their facility indoor pool is out of services and this wasn’t noted on their website at the time of purchase. Days later after my stay I also saw an increase in charge for the rooms different from the charge locked in with Expedia. & the breakfast was nasty. Not worth the amount of money I paid.

4

Alecia

Apr 13, 2025

·

Stayed 1 night

The rooms were great. The indoor pool was absolutely freezing. It was unbearable and my kids were disappointed. The breakfast was awful. I don’t expect too much from a free hotel breakfast but it was awful. The microwaveable breakfast sandwiches weee still frozen in the middle. The coffee and juice were out the entire time we were eating. The utensils and plates were so cheap it was impossible to cut a waffle. Just leave the perks off and charge less is they are going to be terrible.

8

Christina

Apr 12, 2024

·

Stayed 3 nights

The staff was very friendly, the indoor pool was great and the location was near so much which was great. The only thing I will say was that we were there for 3 nights and received no housekeeping. We asked and the staff said they only do it after the 3rd night even though the hotel suite advertising indicated it was every other night. Aside from that it was great.

2

louis

May 29, 2023

·

Stayed 1 night

Not worth the money !! Hilton are usually a lot better than this one..we were .given a handicap room with inadequate bathroom and told it could not be be changed.. Air conditioner in the bedroom made loud whistle noise all night..we had to turn it off and spend the night in a hot room ..we called down again and we were told nothing could be done..a room change was never offered..both treadmills in fitness rooms had error messages..out of coffee cup holders at breakfast..very disappointing 😩

10

Erold

Oct 21, 2024

·

Stayed 1 night

The amenities were perfectly convenient and indoor pool this time of year was a nice touch

2

Christopher

May 6, 2025

·

Stayed 1 night

Horrible experience. The power went out at 12:45 am and we were without power until checkout. Power came on as we were walking out the room to check out by noon. The entire night we were without power. Thus, no A/C, no hot water, unable to keep food in fridge cold, hotel of course was unable to provide breakfast. While we understand things happen it wasn't until we were pulling out that we realized there was a generator next to the building. Total shock as during the power outage there wasn't any emergency lights in the hallway or stairwell. Given the situation we would have appreciated an apology for the experience of the stay. The front desk staff didn't even attempt to acknowledge what happened or show any concern which was appalling. We understand "rain" but the weather conditions didn't warrant power being out for almost 12 hours. Never again would we consider this particular hotel.

10

Ashley

Feb 20, 2024

·

Stayed 2 nights

Check-in was quick and easy, Cammie let me know the pool was being filled and would be open the next day and it was! The room was big, open and clean. Each day someone reached out so I had everything I needed, thanks Cammie and Jelah. Will definitely stay again!

4

stephen

Feb 10, 2025

·

Stayed 2 nights

Staff was very unfriendly, facility is getting run down. I stayed on 5th floor and smelled of marijuana.

8

Ann

May 22, 2024

·

Stayed 2 nights

Close to UNCC and Concord. didn't like exercise room. No A/C and it was very hot.

6

Jo Ann

Feb 14, 2023

·

Stayed 4 nights

Disappointed pool wasn't available and room had a lot of hair, especially in bathroom and shower and we saw a used condom under the bed....

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Cleanliness

Cleanliness is inconsistent: many describe rooms and common areas as clean, while others reported odors, pests, leftover items, and stained or unwashed fixtures.

Related guest reviews

8

Nicole

Oct 12, 2025

·

Stayed 2 nights

Friendly and courteous staff, clean facility, nice breakfast.

2

Shanta

Jan 22, 2025

·

Stayed 1 night

The room was filthy took several photos

10

Victoria

Aug 24, 2025

·

Stayed 1 night

Well the concert we were supposed to go got cancelled, so that was a bummer. But the stay here was great. Clean rooms, good breakfast, clean lobby.

2

VICTOR

Jul 16, 2024

·

Stayed 1 night

I was assigned to 3 different rooms, the first one had roaches, second room pubic hair on the bed linens, and the last one had a very strong smell but there was nothing else according to the clerk. Advertised with kitchen no stove, this is a nice hotel but not even with lack of staff it should be this bad, breakfast good.

10

Amanda

Jan 10, 2025

·

Stayed 1 night

This property was super clean, unique breakfast options, and one of the best night sleep I’ve ever had at a hotel! The rooms are extremely spacious and perfect for an extended stay or for a family.

10

Daniel

Oct 14, 2024

·

Stayed 3 nights

Great hotel . Very clean and close to lots of amenities. Will be back!

6

Tatiana

Aug 26, 2025

·

Stayed 2 nights

Our stay was nice. The breakfast was good. The room we stayed in had a weird smell to it, and only in a certain area. I later found out there was a half eaten, dusty burrito wedged between the air conditioner and the wall. Overall the stay was good though.

6

Ashley

Oct 15, 2023

·

Stayed 2 nights

Hotel was fine. Blackout blind was broken and wouldn’t go all the way down. There was mildew in the shower and the toilet handle was cracked but still functioned. A/C was loud. Could use thicker comforters on the bed. We could hear the people above us so the rooms are not very soundproof. Breakfast was average. The staff was very friendly and it was close to UNCC which is why we booked it. We usually stay at the Marriott, but it was full so this wasn’t really comparable.

6

Jo Ann

Feb 14, 2023

·

Stayed 4 nights

Disappointed pool wasn't available and room had a lot of hair, especially in bathroom and shower and we saw a used condom under the bed....

4

Greta

Nov 10, 2023

·

Stayed 1 night

Cleanliness needs much improvement. Our room smells of smoke on a 100% smoke free floor. Stains on the carpets. Walls needs clean. Beds are hard the air conditioner is loud. Would not stay her again.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and practical for families or longer stays. Repeated complaints mention very loud HVAC, some dated or broken fixtures, and occasional comfort issues like firm beds or weak pillows.

Related guest reviews

10

Alesha

Feb 24, 2023

·

Stayed 1 night

It was an amazing stay! The room was extremely nice and spacious and the bathroom and shower were superb. I had an excellent view that came with the room I didn’t ask for it or request it so that was really nice. The outside/patio and amenities were top notch and the property itself is located in a very peaceful and quiet area. I’d highly recommend wether you’re only staying for a little bit or whether you plan to stay long-term because you also get all of that for a great price! Will be returning

10

Daniel

Dec 18, 2023

·

Stayed 3 nights

Very nice hotel. Internet connection a bit cumbersome but otherwise very nice, great value and very convenient. Will be back!

8

Kimberly

Aug 19, 2025

·

Stayed 1 night

Nice place with large rooms. Breakfast was ok.

10

Hayley

Dec 20, 2024

·

Stayed 1 night

Staff was fantastic. Has a minor hiccup during check in but was satisfied immediately and very professionally by staff and was super great about the situation. Breakfast was probably one of the best hotel experiences I’ve had and I travel to several different places for work daily. Room was very spacious and clean.

6

Taleb

Aug 9, 2023

·

Stayed 1 night

The Internet was not operating good Same I got room was very close to the elevator, this was not what I requested at checking in

2

Thomas

Jul 22, 2023

·

Stayed 1 night

We did not stay, AC was sol loud we asked for a different room. None was available so we switched to a different hotel. Door lock strikeplate was missing even though the door locked.

4

Sharon

Apr 3, 2024

·

Stayed 1 night

The air conditioning unit was so loud it was impossible to sleep well. It sounded like a vehicle was idling next to the bed. Also, the window shade was broken and would not go up or down. The bathroom was clean, but old and dated and could use an update.

10

Wayne

Jun 8, 2025

·

Stayed 1 night

Not too far from event. It was great. Large room with soda and small kitchen. Love it

6

Ashley

Oct 15, 2023

·

Stayed 2 nights

Hotel was fine. Blackout blind was broken and wouldn’t go all the way down. There was mildew in the shower and the toilet handle was cracked but still functioned. A/C was loud. Could use thicker comforters on the bed. We could hear the people above us so the rooms are not very soundproof. Breakfast was average. The staff was very friendly and it was close to UNCC which is why we booked it. We usually stay at the Marriott, but it was full so this wasn’t really comparable.

8

Ann Marie

Apr 29, 2024

·

Stayed 4 nights

Friendly and knowledgeable staff. HVAC worked but very loud and temp was inconsistent.

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Service

Staff are widely praised as friendly, accommodating, and responsive. However, several guests reported rude or unhelpful interactions and dissatisfaction with how issues and disruptions were handled.

Related guest reviews

10

gary

Jul 31, 2024

·

Stayed 1 night

Staff was over the top friendly & accommodating!

4

Stacey

Jun 11, 2024

·

Stayed 2 nights

The individual that was working the front desk when we checked in was helpful and nice. The other staff was not helpful or nice.

10

Hayley

Dec 20, 2024

·

Stayed 1 night

Staff was fantastic. Has a minor hiccup during check in but was satisfied immediately and very professionally by staff and was super great about the situation. Breakfast was probably one of the best hotel experiences I’ve had and I travel to several different places for work daily. Room was very spacious and clean.

2

Samia

Mar 5, 2023

·

Stayed 1 night

Horrible customer service hotel staff canceled my reservation for only 1 room 30 mins after the check in time after I had my room booked for 3 weeks. Claiming there were people walking in wanting a room so she took one of mine and there was nothing she could do I had to just deal. Would not recommend

10

Shari

Jun 16, 2025

·

Stayed 2 nights

Front desk employees were friendly, polite, respectful, and very helpful with any questions I had.

10

Holly

Sep 22, 2025

·

Stayed 7 nights

The front desk was so friendly, responsive, and helpful. My room had some issues which the front desk addressed and fixed. Hot coffee all day. My biggest complaint would be the guests who booked there. Some people decided to have a “church” retreat there and were very loud.

10

nicole

Jul 15, 2024

·

Stayed 1 night

Ashlee was wonderful upon check in. We stayed for a concert and she was kind enough to offer suggestions for us. She checked in shortly after we checked in just to make sure our room was suitable. Room was spacious and clean. Would definitely stay here again!

4

Monica

May 31, 2024

·

Stayed 2 nights

The property was nice. However, when we arrived we didn't have any power. We had to get dressed and ready in the dark. We had to walk up three flights of stairs to our room. When I requested compensation for the inconvenience, I was told by the manager that they told us the power was out when we arrived. Well, of course you did because you couldn't hide it. I was then told we could have left and stayed somewhere else. We prepaid for our room. So we were expected to lose our money on this booking and then pay for another room somewhere else. After it all, I was compensated with hilton honors points. I didn't pay with points. I should've been compensated how I paid. Customer service is at an all time low. The property was nice one the power came back on though.

4

stephen

Feb 10, 2025

·

Stayed 2 nights

Staff was very unfriendly, facility is getting run down. I stayed on 5th floor and smelled of marijuana.

8

Siannan

May 19, 2025

·

Stayed 1 night

The hotel was adequate for my needs. The staff was exceptional.

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Location

Convenient to UNCC and I‑85, with many restaurants and amenities nearby; several note the area is generally quiet.

Related guest reviews

10

Alesha

Feb 24, 2023

·

Stayed 1 night

It was an amazing stay! The room was extremely nice and spacious and the bathroom and shower were superb. I had an excellent view that came with the room I didn’t ask for it or request it so that was really nice. The outside/patio and amenities were top notch and the property itself is located in a very peaceful and quiet area. I’d highly recommend wether you’re only staying for a little bit or whether you plan to stay long-term because you also get all of that for a great price! Will be returning

10

Daniel

Feb 19, 2024

·

Polite front desk, clean rooms, ease of access to the highway.

10

Marie france

Apr 26, 2024

·

Stayed 1 night

A lot space in the room, It's clean and I like the location

10

Marchanna

May 7, 2023

·

Stayed 1 night

Smelled so fresh and the the entire hotel downstairs was so clean!!

10

Lesia

Jan 26, 2025

·

Stayed 1 night

Suites were huge,rooms were clean,well stocked.Me and my family was very comfortable and I definitely recommend Home 2 Suites University Research Park.And another we were surrounded by everything we needed,tons of restaurants and other businesses.Thank You Homes 2 Suite By Hilton for a Lovely stay.

10

Daniel

Oct 14, 2024

·

Stayed 3 nights

Great hotel . Very clean and close to lots of amenities. Will be back!

10

Gwin

May 17, 2023

·

Stayed 2 nights

Easy access to I 85 but quite.

10

Ebony

May 18, 2025

·

Stayed 1 night

Nice priority- great location

10

Wayne

Jun 8, 2025

·

Stayed 1 night

Not too far from event. It was great. Large room with soda and small kitchen. Love it

8

Ann

May 22, 2024

·

Stayed 2 nights

Close to UNCC and Concord. didn't like exercise room. No A/C and it was very hot.

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Dining

Breakfast is frequently rated good with a decent selection, but some guests experienced poor quality, limited choices, or items not replenished; service was also disrupted during a power outage.

Related guest reviews

2

ustacia D.

Jan 11, 2024

·

Stayed 2 nights

After a certain time the outside door locks, even with someone at the desk they would sit there and watch you stand outside in the cold. Another guest had to open the door for me. Their facility indoor pool is out of services and this wasn’t noted on their website at the time of purchase. Days later after my stay I also saw an increase in charge for the rooms different from the charge locked in with Expedia. & the breakfast was nasty. Not worth the amount of money I paid.

10

Hayley

Dec 20, 2024

·

Stayed 1 night

Staff was fantastic. Has a minor hiccup during check in but was satisfied immediately and very professionally by staff and was super great about the situation. Breakfast was probably one of the best hotel experiences I’ve had and I travel to several different places for work daily. Room was very spacious and clean.

4

Kelly

Dec 27, 2022

·

Stayed 3 nights

The hotel was clean and the rooms are very spacious. I want to give grace to the staff since they had to work over Christmas, but some were very rude. NOTE to get early to breakfast because over our 3 night stay they do NOT replenish the food throughout the morning- first come first serve. A woman working the front desk got angry that I asked for an extra towel for the pool- snipping that I needed to bring my dirty towels in a bag to the front desk if I wanted a clean one. Nowhere was that a stated rule so that was a bit frustrating. Another employee kept snipping at guests when using the waffle iron. Overall an OK stay, but I could’ve booked a cheaper motel and had the same amenities.

8

Nicole

Oct 12, 2025

·

Stayed 2 nights

Friendly and courteous staff, clean facility, nice breakfast.

4

Alecia

Apr 13, 2025

·

Stayed 1 night

The rooms were great. The indoor pool was absolutely freezing. It was unbearable and my kids were disappointed. The breakfast was awful. I don’t expect too much from a free hotel breakfast but it was awful. The microwaveable breakfast sandwiches weee still frozen in the middle. The coffee and juice were out the entire time we were eating. The utensils and plates were so cheap it was impossible to cut a waffle. Just leave the perks off and charge less is they are going to be terrible.

8

Barbara

May 4, 2025

·

Stayed 2 nights

The rooms are spacious and clean. Be aware that, unless you ask, beds are not made and towels are not replaced, and garbage cans are not emptied during your stay - that was our experience. There was a power outage during our stay, following a storm, that lasted from 1:00 am until 11:20 a.m. The included breakfast is very good with many options.

10

Victoria

Aug 24, 2025

·

Stayed 1 night

Well the concert we were supposed to go got cancelled, so that was a bummer. But the stay here was great. Clean rooms, good breakfast, clean lobby.

4

Amar

Jan 4, 2023

·

Stayed 1 night

It was not satisfactory with the amount paid, breakfast was not good as Hilton hotels usually BF will be better but not at this place, body soap was not available until we check

8

Solomon

Feb 23, 2025

·

Stayed 2 nights

Staff were helpful and friendly. My family enjoyed the variety of food available during breakfast.

10

Phyllis

Jul 20, 2024

·

Stayed 3 nights

Front desk staff were not only pleasant but very knowledgeable. They were able to give great recommendations on activities and dining in the area. Ashlee and Vanessa were awesome. The room was clean and spacious. Breakfast was typical continental but everybody was fresh and plentiful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$127
March	$135
April	$151
May	$171
June	$145
July	$146
August	$148
September	$169
October	$158
November	$143
December	$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $177	15 $186	16 $205	17 $172	18 $182	19 $201
20 $133	21 $141	22 $142	23 $184	24 $187	25	26
27 $182	28 $142	29 $143	30 $142

Su	Mo	Tu	We	Th	Fr	Sa
				1 $142	2 $171	3
4 $200	5 $192	6 $201	7 $200	8 $173	9 $212	10 $244
11 $168	12 $165	13 $155	14 $151	15 $141	16 $192	17 $205
18 $135	19 $200	20 $184	21 $212	22 $137	23 $181	24 $174
25 $144	26 $155	27 $186	28 $170	29 $140	30 $175	31 $144

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Monthly average prices

About this property

Location

Room options

Studio, 2 Queen Beds, Accessible (Roll-In Shower)

Studio, 2 Queen Beds

Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed, Accessible, Bathtub

Studio, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 King Bed

Suite, 1 King Bed

Studio, 1 King Bed, Accessible (Hearing)

Studio, 2 Queen Beds, Accessible (Hearing)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton Charlotte University Research Park

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