Is parking available at the property?

Yes, free self-parking is available onsite. Guests must contact the property in advance to reserve parking.

What are the check-in and check-out times?

Check-in is from 14:00 to 23:30, and check-out is by 10:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

Where is the hotel located in relation to local attractions?

The hotel is located in Waipahihi, Taupō, within a 5-minute drive of Lake Taupō and Taupō Hot Springs. It is approximately 5.1 miles (8.2 km) from Huka Falls and 5.4 miles (8.6 km) from Craters of the Moon.

What are the hotel policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not provided.

What are the policies regarding extra beds and cribs?

Cribs and extra beds must be requested in advance, but specific availability and costs are not provided.

Phoenix Thermal Resort - Taupo | Book like an insider

What guests think

Across recent reviews, Phoenix Thermal Resort - Taupo stands out for friendly, welcoming staff, clean and well-equipped units, and in-room private mineral spas, while some guests note traffic noise and parking that can feel narrow or awkward.

Many appreciate the rose gardens, comfortable beds, and easy access to the lakefront trail and town by a short drive. Several units are split across two levels with steep stairs and bedrooms upstairs, which some find inconvenient, and a few report minor wear or upkeep needs. Expect a relaxing stay centered on private thermal soaking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

In-room private mineral pools and hot tubs are a standout feature and frequently praised. Onsite parking is available but can be narrow or in need of attention, and a few guests faced spa access difficulties or temporary closures.

Related guest reviews

10

Mike

12 Aug 2023

·

Stayed 1 night

Beautiful property. Off street parking but a bit tricky to park as quite narrow. Lovely owner, spa nice and hot.

6

Anne

24 Feb 2024

·

Stayed 1 night

The room had its own private spa, a good facility but difficult to get in and out of as it is recessed. We didn't like the bedrooms being upstairs and the bathroom downstairs. Otherwise it was comfortable.

8

Kurt

26 Jan 2023

·

Stayed 1 night

Lovely owner, great room upstairs but tight and small downstairs especially when sofa bed is used. Thermal spa was shut down before we had a chance to use it. After a complaint they refunded a small amount back which was much appreciated. Too bright to sleep downstairs but upstairs was most pleasant.

10

Ataroa Miriama

27 Oct 2023

·

Stayed 1 night

Loved the space in our 2bdm Room really loved having a tv in the lounge & main bedroom. By far the mineral pool was a highlight all my boys and myself loved it thank you

10

Hope

17 Sept 2023

·

Stayed 2 nights

Love the private mineral pools, the reason why we choose to stay here when in Taupo… so relaxing. The staff are also friendly and helpful. Also love the garden, very cute.

10

Gillian

9 Nov 2025

·

Stayed 2 nights

Room was spotless. Car park needs attention

10

Alexandria

25 Feb 2024

·

Stayed 1 night

The geothermal spa pool was lovely. Room was clean and bed was comfortable.

10

Graeme

11 Jun 2023

·

Stayed 2 nights

Everything needed was present. Enjoyed the heated pool.

10

Janette

1 Jul 2024

·

Stayed 1 night

The self fill mineral pool was fantastic!!! Six foot across - so relaxing. The bed was huge and super comfortable and the room even had a partial view of the lake. The garden was beautiful and the staff just lovely. Only suggestion would be that some of the wooden furniture surfaces need a sand down and revarnish and the plastic above the pool and the shower also need a refresh. Will definitely be back!

10

Laureen

26 May 2025

·

Stayed 1 night

Clean and very informative & welcoming staff. Private spa in room excellent

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe rooms and grounds as clean or spotless. A few minor issues were noted, such as mildew on a curtain or an unclean glass.

Related guest reviews

10

Kellie ann

23 Jan 2023

·

Stayed 1 night

Cute property with lovely rose gardens - super clean and tidy everything! Busy doing some renovations but ones that don’t impact your stay. Lovely helpful staff. Keep up the great work, we would stay again especially for the large mineral pool in our unit! It fitted all 5 of us! Thanks team Phoenix

10

Karyn

14 Sept 2025

·

Stayed 1 night

Clean and tidy with full amenities you would need to enjoy your stay. Would fully recommend this property.

10

Alexandre

29 Nov 2025

·

Stayed 2 nights

La chambre était impeccable et le personnel très accueillant.

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8

Shontina

12 Aug 2023

·

Stayed 1 night

The upstairs floors were very very noisy and only a small heater for downstairs. Tha bathroom shower head needed a replacement but the facilities were spotless

10

Maurice

18 Jun 2023

·

Stayed 1 night

Glass was unclean

10

Joshua

1 Dec 2025

·

Stayed 2 nights

Clean room, owner very friendly and even greeted us with a block of chocolate

10

Helen

20 Feb 2024

·

Stayed 3 nights

Lovely place with pretty garden and friendly staff who upgraded us from studio to apartment at no extra cost.Free use of washing machine. Just by the beautiful lake.Comfortable bed with crisp bedding. Short car ride to eating areas.Mildew on bedroom curtain onto balcony let it down a little

10

Gillian

9 Nov 2025

·

Stayed 2 nights

Room was spotless. Car park needs attention

10

Alexandria

25 Feb 2024

·

Stayed 1 night

The geothermal spa pool was lovely. Room was clean and bed was comfortable.

10

Broc

2 Apr 2023

·

It was very clean property. Check in/out was smooth. Loved the hot tub

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AI-generated summary based on recent guest reviews

Rooms

Guests report well-appointed, spacious units with comfortable beds, some with lake views and split-level layouts. Downsides include steep stairs between floors, limited space downstairs when using a sofa bed, some noise, and weaker Wi-Fi in distant units.

Related guest reviews

8

JUNE

2 Mar 2023

·

Stayed 1 night

Good location, nice Rose Garden, the bedroom is upstairs and the downstairs is living area. The stairs are very steep not easy for older people.

8

Kurt

26 Jan 2023

·

Stayed 1 night

Lovely owner, great room upstairs but tight and small downstairs especially when sofa bed is used. Thermal spa was shut down before we had a chance to use it. After a complaint they refunded a small amount back which was much appreciated. Too bright to sleep downstairs but upstairs was most pleasant.

8

Shontina

12 Aug 2023

·

Stayed 1 night

The upstairs floors were very very noisy and only a small heater for downstairs. Tha bathroom shower head needed a replacement but the facilities were spotless

10

soraya

28 Apr 2024

·

Stayed 1 night

Nice room quiet area comfortable bed an amazing shower

10

Ataroa Miriama

27 Oct 2023

·

Stayed 1 night

Loved the space in our 2bdm Room really loved having a tv in the lounge & main bedroom. By far the mineral pool was a highlight all my boys and myself loved it thank you

10

Lino

30 Mar 2023

·

Stayed 1 night

Great place to stay near town centre. Room was well appointed but as we were at the far end of the resort, Wifi was limited but not the end of the world. Lots of facilities to use if we had the time.

8

Janene

2 Mar 2025

·

Stayed 2 nights

Well appointed rooms, friendly owner.

10

Shin Peng

15 Oct 2025

·

Stayed 1 night

房間很大。也有臥室、餐桌椅、沙發，另外廚房配備很完整，除了一般的浴室外還附有一個泡溫泉的池子，很舒服能夠緩解旅行的疲憊。廚房也很大有足夠的備餐空間，浴室跟房間都很用心的在一些地方做裝飾，讓在這邊的休息更加愉快！離市區開車也非常近，備有免費停車，性價比也很高，極度推薦！

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10

Bo

14 Jan 2023

·

Stayed 1 night

beautiful 2 story room amazing hot tub with natural hot springs water, fantastic view of the lake from 2nd floor balcony. large common backyard with trampoline. kids love it! only downside is at a major traffic intersection so could be a concern if you are sensitive to noise.

10

Janette

1 Jul 2024

·

Stayed 1 night

The self fill mineral pool was fantastic!!! Six foot across - so relaxing. The bed was huge and super comfortable and the room even had a partial view of the lake. The garden was beautiful and the staff just lovely. Only suggestion would be that some of the wooden furniture surfaces need a sand down and revarnish and the plastic above the pool and the shower also need a refresh. Will definitely be back!

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, welcoming, and informative, with smooth check-in/out and helpful introductions to facilities and local tips. Management addressed problems constructively, including issuing a refund when the spa was unavailable.

Related guest reviews

10

Melissa

12 Mar 2025

·

Stayed 2 nights

Such friendly staff! Beautiful property!

10

Alexandre

29 Nov 2025

·

Stayed 2 nights

La chambre était impeccable et le personnel très accueillant.

Translate

8

Kurt

26 Jan 2023

·

Stayed 1 night

Lovely owner, great room upstairs but tight and small downstairs especially when sofa bed is used. Thermal spa was shut down before we had a chance to use it. After a complaint they refunded a small amount back which was much appreciated. Too bright to sleep downstairs but upstairs was most pleasant.

10

Peter

26 May 2025

·

Stayed 1 night

A very warm welcome and the introduction to the unit along with thermal pool instructions was greatly appreciated. Would highly recommend

10

Mr T J

31 Dec 2024

·

Stayed 1 night

Easy check in really friendly guy who took the time to show us everything in the area on the map what to see and do

10

Joshua

1 Dec 2025

·

Stayed 2 nights

Clean room, owner very friendly and even greeted us with a block of chocolate

10

Robert

5 Apr 2023

·

Stayed 3 nights

The property had very nice gardens and was just a short drive to downtown. The host was very attentive and very thorough, in showing us all the amenities. Very easy Check-In & Check-out. I would recommend the Phoenix Resort.

10

John

4 Dec 2022

·

Stayed 1 night

Friendly staff. A good space and comfortable. Would recommend.

8

Anzelle

2 Jul 2025

·

Stayed 1 night

Enjoyed our stay and the staff was very welcoming

10

Laureen

26 May 2025

·

Stayed 1 night

Clean and very informative & welcoming staff. Private spa in room excellent

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AI-generated summary based on recent guest reviews

Location

Close to Lake Taupo and the lakefront trail, with easy access to town and eateries by a short drive. Some guests mention road noise from a busy intersection, while others found the area quiet.

Related guest reviews

8

JUNE

2 Mar 2023

·

Stayed 1 night

Good location, nice Rose Garden, the bedroom is upstairs and the downstairs is living area. The stairs are very steep not easy for older people.

6

Debra

31 Mar 2024

·

Stayed 1 night

Lovely gardens, quaint accommodation, could use a spruce up,nice views of Lake Taupo quite noisy as on busy road a bit expensive for what it was

10

soraya

28 Apr 2024

·

Stayed 1 night

Nice room quiet area comfortable bed an amazing shower

10

Lino

30 Mar 2023

·

Stayed 1 night

Great place to stay near town centre. Room was well appointed but as we were at the far end of the resort, Wifi was limited but not the end of the world. Lots of facilities to use if we had the time.

10

Shaunne

13 Feb 2026

·

Stayed 3 nights

Quiet location, lovely rose garden, great view from upstairs bedroom, personal hot tub

10

Helen

20 Feb 2024

·

Stayed 3 nights

Lovely place with pretty garden and friendly staff who upgraded us from studio to apartment at no extra cost.Free use of washing machine. Just by the beautiful lake.Comfortable bed with crisp bedding. Short car ride to eating areas.Mildew on bedroom curtain onto balcony let it down a little

10

Ken

20 Nov 2023

·

Stayed 1 night

The location was ideal since we had our bicycles. Really nice and close to the lake front trail and nice easy parking in the back. The Hot Mineral bath was nice after a days ride.

10

Robert

5 Apr 2023

·

Stayed 3 nights

The property had very nice gardens and was just a short drive to downtown. The host was very attentive and very thorough, in showing us all the amenities. Very easy Check-In & Check-out. I would recommend the Phoenix Resort.

10

Bo

14 Jan 2023

·

Stayed 1 night

beautiful 2 story room amazing hot tub with natural hot springs water, fantastic view of the lake from 2nd floor balcony. large common backyard with trampoline. kids love it! only downside is at a major traffic intersection so could be a concern if you are sensitive to noise.

10

Janette

1 Jul 2024

·

Stayed 1 night

The self fill mineral pool was fantastic!!! Six foot across - so relaxing. The bed was huge and super comfortable and the room even had a partial view of the lake. The garden was beautiful and the staff just lovely. Only suggestion would be that some of the wooden furniture surfaces need a sand down and revarnish and the plastic above the pool and the shower also need a refresh. Will definitely be back!

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $108	2 $99	3 $99	4 $132	5 $130	6 $130	7 $131
8 $98	9 $102	10 $139	11 $126	12 $108	13 $148	14 $148
15 $102	16 $139	17 $139	18 $103	19 $144	20 $148	21 $148
22 $99	23 $139	24 $103	25 $139	26 $102	27 $116	28 $247
29 $139	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
		1 $107	2 $104	3	4 $123	5 $124
6 $111	7 $115	8 $102	9 $144	10 $139	11 $108	12 $108
13 $99	14 $99	15 $111	16 $140	17 $140	18 $140	19 $140
20 $126	21 $126	22 $126	23 $140	24 $352	25 $351	26 $185
27	28	29 $154	30	31

Phoenix Thermal Resort - Taupo

About this property

Location

Room options

Two Bedroom with Spa

Studio with Spa

One Bedroom Apartment with Spa

Guest reviews of Phoenix Thermal Resort - Taupo

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Phoenix Thermal Resort - Taupo

Prices for upcoming dates