Is parking available at the property?

Free self parking is available on-site, but it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately GBP 10.75 for adults and GBP 5.95 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 11:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

How is the property located in relation to key landmarks?

The property is within a 15-minute walk of Sir John Mills Theatre and Portman Road, and is 0.6 miles from New Wolsey Theatre and 0.7 miles from St Mary at the Elms. Public transport options are available nearby.

What are the policies for guests staying with children?

Children are welcome at the property, and the minimum age for children to stay for free is not specified.

Mermaid Ipswich by Marston's Inns - 4 Star Hotel

Average nightly price at Mermaid, Ipswich by Marston's Inns by month, last 12 months (USD)
Month	Average price
January	$73
February	$80
March	$91
April	$97
May	$103
June	$110
July	$109
August	$104
September	$104
October	$99
November	$80
December	$82

What guests think

At Mermaid, Ipswich by Marston's Inns, guests frequently highlight clean, spacious rooms, friendly staff, easy parking, and a convenient location for Portman Road and the town centre, with the separate accommodation feeling quiet and safe away from the pub.

Several reviews note occasional downsides such as thin walls, some road or overhead noise, warm rooms despite air conditioning, and a few uncomfortable or mismatched beds. Cleanliness is widely praised, though a handful reported issues like a blocked sink, musty or fishy odours, and dirty glassware. The pub next door is convenient for meals, but breakfast and bar standards vary and communication during refurbishments disappointed some. Overall, expect a practical, good-value stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy and ample, and check-in runs via the pub across the car park; the accommodation sits in a separate, quiet building. Air conditioning is available, but a few guests still found rooms warm; Wi-Fi and match-day parking can be problematic.

Related guest reviews

10

Hazel and Andy

Nov 25, 2025

·

Stayed 1 night

I comfy bed, large room, quiet, great bathroom. Easy parking.

8

John

Oct 23, 2025

·

Stayed 2 nights

Parking was good Room a bit sparse but ok Staff all very friendly

8

Sarah

Jul 9, 2025

·

Stayed 1 night

Reception is in the nearby pub which is separate from the accommodation building. This could have been made clearer (there were some signs on entering the car park, however the next person to check in after me also missed those). I paid £20 for a late check out and originally this was only a 1 hour extension, however the lady on reception advised she could extend this to 2 hours on this occasion. It wasn’t clear when booking the late check out that it wasn’t buying much more time so that could be improved. My room was very spacious and clean, and it had everything I needed (kettle, hairdryer, plenty of hanging space for clothes, decent air conditioning). It was on the road side of the hotel, and there was some road noise but it didn’t affect my sleep. The walls were thin and I could hear people moving around in the adjoining rooms and rooms above, but again this wasn’t extreme. I would consider staying here again.

10

Malcolm

Dec 22, 2024

·

Stayed 1 night

Great place ample parking ...pub offers variety of food and family friendly. Seperate accomodation clean cosy and very comfortable bed. Check in was friendly and informative check out simple. Ideal place fir exploring ipswich or attending Portman Rd. Liads of retail outlets right next to the place

10

Chlo

Aug 4, 2023

·

Stayed 2 nights

Absolutely loved staying here. The hotel section is self contained so it felt safe and quiet away from the bar/restaurant. Within walking distance from the town centre. The staff were all really lovely and helpful. The room was really nice and very clean too, comfy bed. Highly recommend, I will definitely be back!

8

Mark

Oct 22, 2023

·

Stayed 1 night

We had a perfectly pleasant one-night stay. Our first stay in a Marston's hotel and I would say it's on a par with Premier Inn. The service was friendly and the cooked breakfast was very good. The room was large, if a little empty. Couldn't get the wifi to give us an internet connection, which was frustrating, but not disastrous - though if we'd had kids with us, it might have been another matter!

8

Lynne

Feb 5, 2024

·

Stayed 2 nights

Very comfortable. Only one drawback was, Ipswich were playing at home. So if you take your car out of the car park you have a job parking when you get back until the match as finished. They did warn us that it would happen when we checked in

8

Marie

Oct 12, 2025

·

Stayed 2 nights

Room was quite warm, even with air con on, but overall really nice room. Patking appeared secure enough. Staff were awesome and friendly. Our only complaint was the double ved seemed quite a small double and the matress was really quite uncomfortable but the room overall was lovely.

8

Douglas

Jul 29, 2024

·

Stayed 1 night

Great value for money. Clean modern room with excellent air conditioning and a nice bathroom.

10

Marie

Aug 22, 2025

·

Stayed 1 night

Great service in the pub for check in. Really pleasant staff to welcome us.

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Cleanliness

Rooms are generally very clean and well maintained. A few guests reported issues such as a blocked sink, musty or unpleasant odours, and dirty glassware or bar areas.

Related guest reviews

6

Greg

Apr 24, 2023

·

Stayed 1 night

When first turned up the room I was allocated smelt like fish! Plus it was overlooking a noisy main road. I was moved to another room which was better. The glasses in the room and at breakfast were dirty. The staff at reception and breakfast were a little surly.

6

Babagana

Sep 15, 2023

·

Stayed 1 night

Should do with more cleaning and air freshener in both toilet and room. It’s a bit smelly

10

Shaun

Dec 16, 2025

·

Stayed 1 night

Room was spotless nice large room comfortable bed

2

Robert

Jun 10, 2023

·

Stayed 4 nights

Room was damp and musty, heating didn't work to dry the room out, terrible smell, not sure the illegals wod have stayed here for £100 a night. carvery had dried out beer bot good and expensive only stayed 1 night out of the 4, terrible place.

4

Sandra

Apr 8, 2025

·

Stayed 1 night

The sink was blocked and had hair in the sink, for the price the room was very basic. The service for breakfast was good the gentleman was friendly and very helpful.

6

Gary

Aug 8, 2023

·

Stayed 2 nights

Room was lovely, clean, good towels, lots of hot water etc. Dinner was cheap but average and breakfast whilst cheap was flaky- order not taken or not applied in the kitchen, bar area needs a deep clean, stuff run out all the time.

10

Hiu Kwan

Sep 22, 2025

·

Stayed 1 night

Clean spacious room. Friendly staff

10

Paul

Nov 2, 2025

·

Stayed 1 night

Staff were polite and friendly. Check in was quick amd easy. Room was clean and warm

10

Richard

Sep 22, 2025

·

Stayed 3 nights

Good parking Room very clean Staff helpful and friendly

10

Tracey

Aug 22, 2023

·

Stayed 1 night

Staff very welcoming, very clean large room good shower no complaints will definitely stay again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and generally comfortable, with many stays reported as quiet. Some guests reported thin walls, road or overhead noise, warm rooms despite air conditioning, small or uncomfortable beds, and occasional Wi-Fi connectivity issues.

Related guest reviews

10

Hazel and Andy

Nov 25, 2025

·

Stayed 1 night

I comfy bed, large room, quiet, great bathroom. Easy parking.

8

Sarah

Jul 9, 2025

·

Stayed 1 night

Reception is in the nearby pub which is separate from the accommodation building. This could have been made clearer (there were some signs on entering the car park, however the next person to check in after me also missed those). I paid £20 for a late check out and originally this was only a 1 hour extension, however the lady on reception advised she could extend this to 2 hours on this occasion. It wasn’t clear when booking the late check out that it wasn’t buying much more time so that could be improved. My room was very spacious and clean, and it had everything I needed (kettle, hairdryer, plenty of hanging space for clothes, decent air conditioning). It was on the road side of the hotel, and there was some road noise but it didn’t affect my sleep. The walls were thin and I could hear people moving around in the adjoining rooms and rooms above, but again this wasn’t extreme. I would consider staying here again.

8

Michael

Apr 27, 2024

·

Stayed 1 night

Really good hotel which is on the other side of the car park to the pub. Very modern looking building. Rooms were clean and comfortable as was the bathroom. Found it really quiet during the night. Pub is handy. It is a good 25 minute walk from the town centre.

8

Briony

Nov 27, 2025

·

Stayed 1 night

Nice hotel, comfortable room and friendly staff. Will stay there again.

8

keith

Mar 2, 2024

·

Stayed 1 night

Lot of noise from above

10

Hiu Kwan

Sep 22, 2025

·

Stayed 1 night

Clean spacious room. Friendly staff

6

Shem

Jan 7, 2025

·

Stayed 1 night

Asked for a Diuble bed and had 2 single

8

Mark

Oct 22, 2023

·

Stayed 1 night

We had a perfectly pleasant one-night stay. Our first stay in a Marston's hotel and I would say it's on a par with Premier Inn. The service was friendly and the cooked breakfast was very good. The room was large, if a little empty. Couldn't get the wifi to give us an internet connection, which was frustrating, but not disastrous - though if we'd had kids with us, it might have been another matter!

8

Marie

Oct 12, 2025

·

Stayed 2 nights

Room was quite warm, even with air con on, but overall really nice room. Patking appeared secure enough. Staff were awesome and friendly. Our only complaint was the double ved seemed quite a small double and the matress was really quite uncomfortable but the room overall was lovely.

8

Douglas

Jul 29, 2024

·

Stayed 1 night

Great value for money. Clean modern room with excellent air conditioning and a nice bathroom.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and helpful, with smooth check-ins and accommodating staff. Some reported lapses, including slow responses, poor communication during refurbishments, and an unresolved hot-water issue.

Related guest reviews

10

Claire

Aug 26, 2024

·

Stayed 1 night

Convenient for our overnight stay.. room adequate and clean .. good size.. only had one towel for two guests. Had to ask for another in reception. Also asked for an iron waiting over 40 mins ... too late as we're leaving g venue..

8

John

Oct 23, 2025

·

Stayed 2 nights

Parking was good Room a bit sparse but ok Staff all very friendly

4

Andrew

Apr 28, 2024

·

Stayed 1 night

The hotel was fine and the staff were good however I had no hot water in my room in the morning and despite the duty manager visiting the issue was not resolved. Reception did apologise

10

Chlo

Aug 4, 2023

·

Stayed 2 nights

Absolutely loved staying here. The hotel section is self contained so it felt safe and quiet away from the bar/restaurant. Within walking distance from the town centre. The staff were all really lovely and helpful. The room was really nice and very clean too, comfy bed. Highly recommend, I will definitely be back!

10

Paul

Nov 2, 2025

·

Stayed 1 night

Staff were polite and friendly. Check in was quick amd easy. Room was clean and warm

10

Peter

Oct 6, 2024

·

Stayed 2 nights

Staff were amazing and very helpful

10

Marie

Aug 22, 2025

·

Stayed 1 night

Great service in the pub for check in. Really pleasant staff to welcome us.

10

Penelope

Jul 22, 2024

·

Stayed 3 nights

Fantastic manager and staff, couldn’t do enough for us, have been before and will certainly go again, definitely recommend this and the food in the pub/restaurant is superb.

10

Adrian

Aug 10, 2025

·

Stayed 1 night

Clean spacious and very helpful staff

4

Amanda

Feb 6, 2025

·

Stayed 2 nights

Not a great stay due to the pub it is linked with being closed for refurbishment. I do realise these things need doing but not to advise of this when booking is very poor customer service. I booked and after a long deive then had to drive again to find somewhere to eat unless you want a burger. I was even asked to book a cooked breakfast but actually it was a bag with two i stant porridge pots and a bag of alpen. Stayed with this group before and was good but this time extremly poor service.

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AI-generated summary based on recent guest reviews

Location

Convenient for Portman Road and within walking distance of the town centre and station. Several reviews note it’s around a 20–25 minute walk to the centre.

Related guest reviews

8

HUMPHREY

May 24, 2023

·

Stayed 4 nights

Very convenient to points of Interest, ie Squash Clubs, National Trust and local places of interest, helpful staff , good selection for breakfast and dinner,

10

Philip

Dec 9, 2024

·

Stayed 1 night

Great place for an overnight stay, easy walking distance from the station and Portman Road. I’m a Crystal Palace fan and to get three points on our trip to Ipswich Town made it all worthwhile.

8

Michael

Apr 27, 2024

·

Stayed 1 night

Really good hotel which is on the other side of the car park to the pub. Very modern looking building. Rooms were clean and comfortable as was the bathroom. Found it really quiet during the night. Pub is handy. It is a good 25 minute walk from the town centre.

8

Michael

Feb 23, 2023

·

Stayed 1 night

The location was perfect for my itinerary in Ipswich

10

Malcolm

Dec 22, 2024

·

Stayed 1 night

Great place ample parking ...pub offers variety of food and family friendly. Seperate accomodation clean cosy and very comfortable bed. Check in was friendly and informative check out simple. Ideal place fir exploring ipswich or attending Portman Rd. Liads of retail outlets right next to the place

10

Carl

Feb 27, 2025

·

Stayed 2 nights

The location was really handy for Portman Road - three quarters of a mile walk, I would say. Hotel was

10

Chlo

Aug 4, 2023

·

Stayed 2 nights

Absolutely loved staying here. The hotel section is self contained so it felt safe and quiet away from the bar/restaurant. Within walking distance from the town centre. The staff were all really lovely and helpful. The room was really nice and very clean too, comfy bed. Highly recommend, I will definitely be back!

8

Mark

May 5, 2025

·

Stayed 1 night

Very convenient good value hotel just a 20min walk from Ipswich Town centre.

8

wears

Dec 22, 2024

·

Stayed 1 night

Great stay and location was good for the football

10

Louise

Jul 12, 2025

·

Stayed 2 nights

Great value. Good sized room and super location for the Portman Road stadium !

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AI-generated summary based on recent guest reviews

Dining

The pub next door is convenient, with many enjoying dinners and carvery. Breakfast quality and availability are inconsistent, with some praising it and others finding it poor, limited, or replaced by a grab-bag during refurbishment.

Related guest reviews

10

Lydia

Mar 14, 2025

·

Stayed 1 night

We had a very pleasant stay which was better than we expected. The pub was friendly and food was good. The accomodation was comfortable and quiet.

10

Brian

Oct 13, 2023

·

Stayed 1 night

Accommodations was really good & we had a meal at the pub next door that was great.

10

Racheal

Nov 5, 2023

·

Stayed 1 night

Stayed for a show in Ipswich, comfy and quiet east check in. Had meal at the mermaid it's a marstons not bad. We went and had breakfast nearly a tenner for the big one and wife had mushrooms and poached egg on toast, seeded bread. The big breakfast was not big and disappointing, eggs cooked we'll, bacon cold two tiny sausages horrible, beans luke warm black pudding tasteless. But worse was mushroom on toast, two of the smallest poached egg I have seen but was cooked well and runny put on the plate, one piece of normal bread put on other side not what was stated and one over cook small mushroom on other side. I gave her my tomato as I'm not keen and she couldn't eat it as it had a horrible taste. You can help yourself to the continental but very limited choice, cold tea coffee, couple of cerial porridge in a plastic tub you pour water in and toast. Oh and three pastires, shame really, for breakfast find a cafe or wetherspoons yes wetherspoons their breakfast is cheaper and hundred times better, that's saying something.

10

Lee

May 10, 2025

·

Stayed 1 night

Really nice big room Lovely carvery at attached pub

8

Raymond

Aug 2, 2023

·

Stayed 1 night

The hotel was very good but I was disappointed we only had a Buffet dinner available. I appreciate staff are hard to come by. The review would have been excellent otherwise.

10

Richard

Sep 9, 2025

·

Stayed 2 nights

Clean room, lovely staff and great food.

6

Gary

Aug 8, 2023

·

Stayed 2 nights

Room was lovely, clean, good towels, lots of hot water etc. Dinner was cheap but average and breakfast whilst cheap was flaky- order not taken or not applied in the kitchen, bar area needs a deep clean, stuff run out all the time.

8

Mark

Oct 22, 2023

·

Stayed 1 night

We had a perfectly pleasant one-night stay. Our first stay in a Marston's hotel and I would say it's on a par with Premier Inn. The service was friendly and the cooked breakfast was very good. The room was large, if a little empty. Couldn't get the wifi to give us an internet connection, which was frustrating, but not disastrous - though if we'd had kids with us, it might have been another matter!

10

Penelope

Jul 22, 2024

·

Stayed 3 nights

Fantastic manager and staff, couldn’t do enough for us, have been before and will certainly go again, definitely recommend this and the food in the pub/restaurant is superb.

4

Amanda

Feb 6, 2025

·

Stayed 2 nights

Not a great stay due to the pub it is linked with being closed for refurbishment. I do realise these things need doing but not to advise of this when booking is very poor customer service. I booked and after a long deive then had to drive again to find somewhere to eat unless you want a burger. I was even asked to book a cooked breakfast but actually it was a bag with two i stant porridge pots and a bag of alpen. Stayed with this group before and was good but this time extremly poor service.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $67	2 $104	3 $157	4 $112	5 $71	6 $82	7 $110
8 $68	9 $113	10 $154	11 $118	12 $74	13 $80	14 $142
15 $68	16 $119	17 $151	18 $144	19 $75	20 $166	21
22 $69	23 $120	24 $166	25 $148	26 $72	27 $84	28 $141
29 $71	30 $104

Mermaid, Ipswich by Marston's Inns

Prices for Mermaid, Ipswich by Marston's Inns

Monthly average prices

About this property

Location

Room options

Double Or Twin Room

Double Room

Family Room

Double Or Twin Room, Accessible

Guest reviews of Mermaid, Ipswich by Marston's Inns

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mermaid, Ipswich by Marston's Inns

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $169	22 $98	23	24 $140
25 $67	26 $141	27	28 $147	29 $87	30 $87	31 $111