Is parking available at the property?

Yes, free self-parking is available on-site.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms with a fee of USD 20 per pet, per night, and a maximum of USD 150 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request but cannot be guaranteed.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including accessible public areas and facilities.

What is the hotel's location in relation to nearby attractions?

The hotel is located in the business district of Plano, within a 15-minute drive of Galleria Dallas and University of Texas at Dallas. Nearby attractions include CityLine (2.0 km), Eisemann Center for the Performing Arts (4.4 km), and Allen Premium Outlets (11.1 mi).

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and there is no minimum age specified for children to stay for free.

Candlewood Suites Dallas Plano East Richardson Hotel

Average nightly price at Candlewood Suites Plano East by IHG by month, last 12 months (USD)
Month	Average price
January	$75
February	$79
March	$72
April	$74
May	$196
June	$211
July	$142
August	$97
September	$68
October	$110
November	$72
December	$65

What guests think

At Candlewood Suites Plano East by IHG, travelers highlight friendly staff, quiet stays, good value, and in-room kitchens suited to longer visits, while noting dated aspects and occasional maintenance issues such as HVAC noise and plumbing problems.

Cleanliness feedback varies, ranging from very tidy rooms to reports of dirty bathrooms, dust, and lingering odors. Facilities are basic for extended stays: guests value the kitchenettes and complimentary laundry, but there's no breakfast or pool, and repeated elevator outages and occasional supply gaps (like ice) frustrated some. Location is convenient for highway access and several found it well suited to work or event trips. Expect a simple, self-serve stay with friendly service and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic extended-stay setup with in-room kitchens and complimentary laundry; parking felt safe with key-access doors. Downsides include repeated elevator outages, no pool, and reports of no ice or limited washers/dryers.

Related guest reviews

8

Kathleen

May 28, 2024

·

Stayed 1 night

Hotel room is spacious, quiet, and comfortable- would be a very comfortable place for a longer term stay. Good location for our needs. Only issue was the elevator was broken for our overnight stay.

10

Darrell

Oct 6, 2025

·

Stayed 2 nights

Staff were very friendly and accommodating. The hotel was clean, parking area well lit, and all outside doors required key access to enter. We felt very safe at this location.

8

Gary

Jun 4, 2025

·

Stayed 2 nights

We had a 2 night stay/ Price was good, place as clean and comfortable, space just right. the sink in the bath drained very slowly. Maintenance was gone for the day and they didn't send them the next day. no ice was available at the property.

10

craig

May 16, 2025

·

Stayed 2 nights

Appreciate the value of having a kitchen and complimentary laundry

4

Khue

Jun 3, 2024

·

Stayed 12 nights

Elevator was out of service for 10 days. Had to use the stairs for 10 days on the 4th floor.

6

Holly

Sep 3, 2024

·

Stayed 3 nights

This hotel does not accept cash. It made it very inconvenient because I don’t use credit cards. You also have to pay $100 deposit for your room, and wait 2 days for reimbursement. They also do not have a pool!!!

4

Kirstan

May 26, 2024

·

Stayed 1 night

I accidentally booked the wrong area and it felt that way. Not by good attractions. There are 3-4 hotels all together, careful when parking as some spots are designated to other hotels, inconvenient. The entry looks like it should be a back exit, not very welcoming and tucked in. Elevator broke during stay. Towels had a funk smell, had to get new fresh ones. No breakfast or pool, thanks to me booking the wrong one. Kleenex and toilet paper are left in cabinet for you to find, cabinet hadn’t been cleaned in a few. Otherwise, pillows and bed pretty comfy!

10

David

Jan 17, 2024

·

Stayed 6 nights

Great Location, but inside need more washers and Dyers .

10

Rikiyia

Dec 3, 2024

·

Stayed 1 night

Property was very easy to find accessible off the highway. The hotel was clean and fresh and our room was available early. Check in was a breeze and the GM and front desk staff were truly the highlight. I will forever book this hotel. The kitchenette was very handy, cleaned and stocked well.

4

Timothy

Jun 1, 2024

·

Stayed 1 night

Room was clean. The towels in the shower were only hand towels. I would have walked to the front desk however the elevators were out of service and we were on the 5th floor. This made it difficult since one of the people staying in the room is disabled

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many noted clean rooms and fresh spaces, while others reported dirty bathrooms with hair, dust, and generally poor upkeep in spots.

Related guest reviews

10

Christian

Sep 22, 2025

·

Stayed 1 night

It's not the newest hotel in the area, but I got to say it's clean, the staff was nice and the room was really comfortable. I slept like a baby. I had no problem finding where to park. I'd would definitely stay here again.

2

Marisol

Mar 29, 2025

·

Stayed 1 night

Unclean bathroom with clumps of hair and filthy broken bathroom shower with dirt rings - no floor Matts provided disgusting will never stay again

10

Wesley

Nov 4, 2024

·

Stayed 2 nights

The staff was friendly and helpful when I had questions. The room had a very comfortable bed and everything was clean. There were quite a few folks staying there and despite that it was very quiet. I would stay here again.

10

Darrell

Oct 6, 2025

·

Stayed 2 nights

Staff were very friendly and accommodating. The hotel was clean, parking area well lit, and all outside doors required key access to enter. We felt very safe at this location.

2

Marisol

Mar 29, 2025

·

Stayed 1 night

Bathroom tub filthy and broken covered walls with hair never cleaned properly dust on all cabinets and fridge - Stevie Wonder is cleaning this room good for you on hiring the disabled but will never stay here again

8

Charlotte

Nov 27, 2023

·

Stayed 1 night

Great customer service! Very clean for an older facility.

4

Kirstan

May 26, 2024

·

Stayed 1 night

I accidentally booked the wrong area and it felt that way. Not by good attractions. There are 3-4 hotels all together, careful when parking as some spots are designated to other hotels, inconvenient. The entry looks like it should be a back exit, not very welcoming and tucked in. Elevator broke during stay. Towels had a funk smell, had to get new fresh ones. No breakfast or pool, thanks to me booking the wrong one. Kleenex and toilet paper are left in cabinet for you to find, cabinet hadn’t been cleaned in a few. Otherwise, pillows and bed pretty comfy!

2

Aboh

Jun 22, 2025

·

Stayed 2 nights

Not well maintained. Not clean

2

madhuri

Dec 8, 2024

·

Stayed 1 night

Rooms could have been cleaner

10

Rikiyia

Dec 3, 2024

·

Stayed 1 night

Property was very easy to find accessible off the highway. The hotel was clean and fresh and our room was available early. Check in was a breeze and the GM and front desk staff were truly the highlight. I will forever book this hotel. The kitchenette was very handy, cleaned and stocked well.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, quiet, and comfortable with firm beds and useful kitchens, though decor feels dated. Multiple reviews cite loud or ineffective A/C, broken items, persistent odors, and occasional pests.

Related guest reviews

10

Robert

Dec 15, 2024

·

Stayed 1 night

Location location location. I was on the third floor and didn’t hear any traffic or noise from outside. The rooms may appear outdated, but the bed was so comfy, the shower hot for a long shower, very clean and safe. I loved the staff. Not one or the five staff members I encountered seemed like they worked there, but more like you were welcomed there.

8

Kathleen

May 28, 2024

·

Stayed 1 night

Hotel room is spacious, quiet, and comfortable- would be a very comfortable place for a longer term stay. Good location for our needs. Only issue was the elevator was broken for our overnight stay.

8

LAURA

Apr 30, 2024

·

Stayed 1 night

Recliner was broken. Fan that draws air conditioning into the bedroom was broke. Roach in the bathroom. Bed was nice and firm.

10

Christian

Sep 22, 2025

·

Stayed 1 night

It's not the newest hotel in the area, but I got to say it's clean, the staff was nice and the room was really comfortable. I slept like a baby. I had no problem finding where to park. I'd would definitely stay here again.

8

Mike

Jul 6, 2025

·

Stayed 1 night

Air conditioning wall unit was loud. ... and old. In-wall fan that feeds cool air to the bedroom from the living room was also very loud... and bedroom never got cool enough. Need to get a central AC unit.

6

mahmoud

May 21, 2025

·

Stayed 2 nights

The property needs remodeling as far as new carpet and get ready of the cooking because of the smells And keep the A/C going in the hallways .

8

Jason

May 25, 2024

·

Stayed 2 nights

This hotel is super clean and looks new. The only issue I have is the smell. I think it comes from the auto misters in the hall. It is a strange smell that is very off-putting. Without the smell I'd give it 5s all around. The staff is really friendly.

4

Andrew

Apr 15, 2024

·

Stayed 9 nights

Three maintenance items—a flickering light, malfunctioning HVAC, and a continuously running bathtub faucet—required attention. The first two were fixed promptly. The last was not, contributing to high humidity in the room. Trash bags were piling up at each of the return locations and at the side door. The room was quiet and comfortable.

6

Steve

May 5, 2024

·

Stayed 2 nights

Hotel was nice and modern. Its location was sketchy next to a run down liquor store. The worst thing was the smell in the room. Somebody cooked something terrible in there. It was masked with a deodorant that didn’t help. If the smell wasn’t there it would have been perfect.

10

Alphonse

Apr 23, 2024

·

Stayed 1 night

Room is acceptable

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Service

Staff are frequently described as friendly, welcoming, and helpful, including management. However, some guests experienced rude interactions, delays at check-in, missing towels, and inconsistent housekeeping during longer stays.

Related guest reviews

10

Robert

Dec 15, 2024

·

Stayed 1 night

Location location location. I was on the third floor and didn’t hear any traffic or noise from outside. The rooms may appear outdated, but the bed was so comfy, the shower hot for a long shower, very clean and safe. I loved the staff. Not one or the five staff members I encountered seemed like they worked there, but more like you were welcomed there.

10

Denisha

Mar 8, 2025

·

Stayed 7 nights

The stay here for my nephew was excellent! Special Thanks to Ms. Shay and the Manager Ms. Tyeshia! They were always welcoming, respectful and kind. The hotel was clean and safe!

2

irfana

Jan 8, 2025

·

Stayed 3 nights

The front desk person attitude was terrible… He is not accommodating and rude behavior.

10

Darrell

Oct 6, 2025

·

Stayed 2 nights

Staff were very friendly and accommodating. The hotel was clean, parking area well lit, and all outside doors required key access to enter. We felt very safe at this location.

8

Cherrell

Oct 8, 2023

·

Stayed 1 night

There was a 15 minute wait to check in due to the front desk person being a no call no show but the manager eventually showed up at the front desk to help out and was friendly and helpful. The facility were clean and smelled good. The rooms were spacious as well.

4

Denise

May 29, 2023

·

Stayed 1 night

Checked in at 3:45 and room was not ready. Had to go to a different hotel. Needed to check in and change clothes to get to a meeting on time. Very very inconvenient. Pretty sure I won’t choose that hotel again.

4

Keith

Jun 8, 2025

·

Stayed 2 nights

Worst experience I have had in months. The front did not have any extra towels during our 2 night stay, upon check in Friday night the front desk clerk was definately not the personality to greet guests. I asked him what was around for dinner and he told me "check out the coupons by the tv" that was in the lobby. Every front desk clerk should be able to recommend a few decent restaurants in the area based on the tupe of food and quality of food. Now the room was crap also. The bathroom sink did not drain, a hole in the sheetrock by the recliner and never had maid service to at least make the bed and get rid of the dirty towels once I finally rounded up clean ones. I miss the good old days having your room cleaned and made up fresh everyday. Definately would not be staying here again.

10

Inocencio

Sep 27, 2023

·

Stayed 1 night

Very helpful and friendly staff

8

Lynn

Mar 18, 2025

·

Stayed 1 night

Quiet and inexpensive. Front desk manager was very helpful.

10

Adam

Jan 23, 2024

·

Stayed 2 nights

Management was fab

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AI-generated summary based on recent guest reviews

Location

Convenient off the highway and typically quiet; suitable for work trips and events. A few felt the immediate area was less appealing and not near major attractions.

Related guest reviews

10

Robert

Dec 15, 2024

·

Stayed 1 night

Location location location. I was on the third floor and didn’t hear any traffic or noise from outside. The rooms may appear outdated, but the bed was so comfy, the shower hot for a long shower, very clean and safe. I loved the staff. Not one or the five staff members I encountered seemed like they worked there, but more like you were welcomed there.

8

Kathleen

May 28, 2024

·

Stayed 1 night

Hotel room is spacious, quiet, and comfortable- would be a very comfortable place for a longer term stay. Good location for our needs. Only issue was the elevator was broken for our overnight stay.

10

Michael

Nov 30, 2025

·

Stayed 4 nights

It’s good no breakfast but can cook in room easy to find off highway

8

Brenna

Mar 26, 2024

·

Stayed 1 night

This was a quiet property in the perfect location for the event we were attending.

10

Mark

Sep 18, 2024

·

Stayed 1 night

Staff was very friendly. Close to where I was working.

8

Thomas

Jan 8, 2025

·

Stayed 1 night

Quite location

6

Steve

May 5, 2024

·

Stayed 2 nights

Hotel was nice and modern. Its location was sketchy next to a run down liquor store. The worst thing was the smell in the room. Somebody cooked something terrible in there. It was masked with a deodorant that didn’t help. If the smell wasn’t there it would have been perfect.

4

Kirstan

May 26, 2024

·

Stayed 1 night

I accidentally booked the wrong area and it felt that way. Not by good attractions. There are 3-4 hotels all together, careful when parking as some spots are designated to other hotels, inconvenient. The entry looks like it should be a back exit, not very welcoming and tucked in. Elevator broke during stay. Towels had a funk smell, had to get new fresh ones. No breakfast or pool, thanks to me booking the wrong one. Kleenex and toilet paper are left in cabinet for you to find, cabinet hadn’t been cleaned in a few. Otherwise, pillows and bed pretty comfy!

10

Rikiyia

Dec 3, 2024

·

Stayed 1 night

Property was very easy to find accessible off the highway. The hotel was clean and fresh and our room was available early. Check in was a breeze and the GM and front desk staff were truly the highlight. I will forever book this hotel. The kitchenette was very handy, cleaned and stocked well.

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AI-generated summary based on recent guest reviews

Dining

No breakfast is offered, but in-room kitchens make self-catering easy and several guests found them handy.

Related guest reviews

6

Frank

Oct 20, 2023

·

Stayed 14 nights

I had moderately high expectations however was disappointed by the condition of the hotel and administrative services. I was there for over 3 weeks and had coffee available less than 1/3 of the time. The every 6 days clean was more like every 10 days. The bathroom tile was fractured and the subfloor was depressed 1 cm. The cleaning staff was great when they did clean my room.

8

Stanley

Mar 6, 2024

·

Stayed 3 nights

It was good not great.. No paper towel in the kitchenette but they had towels. Bathroom floors could use scrubbing in corners and the tv remote didn't change the channels. Stayed in room 408 this trip.

10

Michael

Nov 30, 2025

·

Stayed 4 nights

It’s good no breakfast but can cook in room easy to find off highway

10

craig

May 16, 2025

·

Stayed 2 nights

Appreciate the value of having a kitchen and complimentary laundry

6

Steve

May 5, 2024

·

Stayed 2 nights

Hotel was nice and modern. Its location was sketchy next to a run down liquor store. The worst thing was the smell in the room. Somebody cooked something terrible in there. It was masked with a deodorant that didn’t help. If the smell wasn’t there it would have been perfect.

4

Kirstan

May 26, 2024

·

Stayed 1 night

I accidentally booked the wrong area and it felt that way. Not by good attractions. There are 3-4 hotels all together, careful when parking as some spots are designated to other hotels, inconvenient. The entry looks like it should be a back exit, not very welcoming and tucked in. Elevator broke during stay. Towels had a funk smell, had to get new fresh ones. No breakfast or pool, thanks to me booking the wrong one. Kleenex and toilet paper are left in cabinet for you to find, cabinet hadn’t been cleaned in a few. Otherwise, pillows and bed pretty comfy!

10

Rikiyia

Dec 3, 2024

·

Stayed 1 night

Property was very easy to find accessible off the highway. The hotel was clean and fresh and our room was available early. Check in was a breeze and the GM and front desk staff were truly the highlight. I will forever book this hotel. The kitchenette was very handy, cleaned and stocked well.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $90	4 $56	5 $59	6 $70	7 $63
8 $56	9 $56	10 $56	11 $59	12 $63	13 $67	14 $71
15 $59	16 $59	17 $59	18 $59	19 $63	20 $67	21 $67
22 $59	23 $59	24 $59	25 $59	26 $63	27 $71	28 $71
29 $59	30 $59

Su	Mo	Tu	We	Th	Fr	Sa
		1 $59	2 $59	3 $67	4 $58	5 $58
6 $63	7 $67	8 $67	9 $67	10 $67	11 $61	12 $61
13 $75	14 $73	15 $67	16 $71	17 $67	18 $61	19 $58
20 $63	21 $67	22 $67	23 $67	24 $67	25 $58	26 $58
27 $67	28 $67	29 $67	30 $67	31 $58

Candlewood Suites Plano East by IHG

Prices for Candlewood Suites Plano East by IHG

Monthly average prices

About this property

Location

Room options

Studio Suite, 2 Queen Beds

Studio Suite, 1 Queen Bed

Studio Suite, 1 King Bed

Studio Suite

Suite, 1 Bedroom

Guest reviews of Candlewood Suites Plano East by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites Plano East by IHG

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