Is parking available at the property?

Yes, free parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered at approximately JPY 2420 for adults and JPY 1210 for children. Breakfast service is available only by reservation and must be requested in advance of arrival.

What are the standard check-in and check-out times?

Check-in is from 15:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is situated in Arakura, approximately 0.9 miles (1.5 km) from Chureito Pagoda, 2.3 miles (3.7 km) from Fujiyoshida Sengen Shrine, and 3 miles (4.8 km) from Fuji-Q Highland amusement park, making it an excellent base for exploring the area.

Does the property have a swimming pool?

The property features onsen (hot spring) facilities, including both indoor and outdoor baths with scenic views of Mount Fuji, but does not mention a traditional swimming pool.

HOTEL MYSTAYS Fuji Onsen Resort in Fujiyoshida

Average nightly price at HOTEL MYSTAYS Fuji Onsen Resort by month, last 12 months (USD)
Month	Average price
January	$110
February	$136
March	$166
April	$218
May	$165
June	$106
July	$122
August	$144
September	$141
October	$164
November	$192
December	$165

What guests think

Across recent reviews, HOTEL MYSTAYS Fuji Onsen Resort stands out for striking Mount Fuji views from rooms, the restaurant, and its top-floor onsen, with many guests praising overall cleanliness, comfortable rooms, convenient access to Fuji‑Q Highland, and helpful staff.

The onsen is a frequent highlight, though several note you may need to stand to see the view, that it can feel busy, or that maintenance and temperature vary. Breakfast is widely enjoyed, but dinner and buffet seating can feel limited or pricey, and reservations or waits are sometimes required. Room size and climate control draw mixed feedback—some find rooms spacious and cozy, while others report tight layouts, hard pillows, fixed temperatures, or occasional noise. Expect a comfortable base with memorable Fuji views, best for Fuji‑Q access rather than lakeside strolling.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The onsen (public bath) is a standout, with indoor and outdoor areas and Fuji views, though some note you must stand to see it, crowds at busy times, or occasional maintenance. Coin laundry and free parking are frequently mentioned.

Related guest reviews

10

Yuting

Nov 23, 2025

·

Stayed 3 nights

We booked the Fuji View Room — great location! It’s only a 10-minute bus ride to the visitor shuttle bus station. The onsen was wonderful. After 3–4 days of sightseeing in Japan, my feet were pretty sore, and the onsen helped a lot.

6

HYEON SUB

Mar 29, 2025

·

Stayed 1 night

가족여행. 7층 대욕장 야외탕이 고장으로 사용할 수 없었고, 실내탕은 좋았지만.. 온천이라기 보다는 수돗물 느낌이었음. 레스토랑이 작지만 다양한 음식을 제공해서 좋았지만.. 동선이 좀 꼬여서 불편했고 조식은 대기가 길어서 불편함. 나쁘지는 않지만.. 재방문은 하지 않을 것 같음.

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10

Klaudia

Nov 16, 2025

·

Stayed 3 nights

Very clean hotel, beautiful views from room. Rooms are spacious, very clean and supplied with nice pajamas. Great onsen with an outdoor area too. Coin laundry on site. Very friendly, helpful staff. I highly recommend staying at this hotel.

10

ヤスヒロ

Aug 14, 2025

·

Stayed 1 night

食事処などスタッフが親切に教えてくれる。七階の大浴場には露天風呂もあり晴れると富士山みながら入浴できます。朝風呂は最高ですよ。

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10

Constantin

Nov 19, 2025

·

Stayed 2 nights

Clean room, good ontsen on top floor with view on Mt Fuji, great breakfast (unfortunately no gluten free bread or plant-based milks), very helpful staff at helping navigate public transport.

10

Stephen

Nov 10, 2025

·

Stayed 3 nights

Beautiful hotel with a great view of Fuji when there are no clouds. Superb and friendly staff. Spotlessly clean. And the bonus, a 7th floor super calm onsen, with views of Fuji (if you stand up). About 7 minute walk from FujikyuHighland Station and 15-20mins from Kamaguchiko (station and lake). We are very happy with our stay here. Thank you

10

Veronica

May 15, 2025

·

Stayed 2 nights

Should have gym facilities & minerals water provided not everyone can drink diff countries tap water

10

Zachary

Nov 17, 2025

·

Stayed 2 nights

The room was clean and a great view of Mt. Fuji. The staff were very nice and spoke some English. The onsen was very nice and clean.

10

Karen

Mar 27, 2025

·

Stayed 2 nights

Stayed 2 nights at this hotel. Our room was on level 7, which is the same level as the onsen, so it was very convenient for us to use the onsen. Our stay included breakfast and dinner. Both meals were buffets, with a good variety of food choices. We drove, so parking was really free and convenient. Overall, nice stay, friendly staff and good amenities.

10

Andrew

Jul 5, 2025

·

Stayed 1 night

The location is great for fujikyu highland and is not too bad of a walk to the lake area. The onsen has a beautiful view of Fuju-san and was best enjoyed in the morning. The onsen is large enough for possibly 12 adults at a time and can feel a little cramped when busy. The amenities they provide and the quality of the facility are great!

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Cleanliness

Reviews often describe the hotel and rooms as very clean, but recurring complaints mention missed spots (hair, dust, mold) and occasional housekeeping lapses. Overall standards are good yet inconsistent in some rooms and bathrooms.

Related guest reviews

4

Tani

Oct 11, 2024

·

Stayed 1 night

Room was not very clean. The bathroom had mold on the shower head. The TV control had gunk on it. Even the trash bin had stains all around the top of it.

4

Yara

May 2, 2025

·

Stayed 2 nights

Best view of mt fuji ! But the rooms really dirty , very dusty , walls dusty, tissue box was covered in stains , no amenities in thr room , found hair in the bed !

10

Patrick

Jan 18, 2025

·

Stayed 3 nights

Loved the Onsen. Room was clean and the hotel was close to places to see Mt. Fuji. Within walking distance of Fujikyu-Highland station.

10

Klaudia

Nov 16, 2025

·

Stayed 3 nights

Very clean hotel, beautiful views from room. Rooms are spacious, very clean and supplied with nice pajamas. Great onsen with an outdoor area too. Coin laundry on site. Very friendly, helpful staff. I highly recommend staying at this hotel.

6

Greg

Oct 19, 2025

·

Stayed 1 night

Room especially the bathroom were not that clean.

6

Riham

Nov 13, 2025

·

Stayed 3 nights

It was okay overall but unfortunately it wasn't clean the hygiene was really poor, there was hair in the bath tub, I even found hair inside the kettle, the room was really hot and we couldn't adjust the temperature. The view of Mount Fuji was amazing though.

6

WEN PIN

Mar 3, 2024

·

Stayed 1 night

房間冰箱有之前房客吃剩下的食物，床單未使用卻有頭髮數根，房間空調沒辦法自行調整。

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6

MATHUMOTO

Dec 1, 2025

·

Stayed 1 night

部屋のトイレで女性が使用するサニタリーBOXの蓋の上に髪の毛が一本ですが落ちていて、、それが残念でした。おそらくですが、蓋の上は拭いてないのだなと思いました。使用済みのナプキンを入れるBOXなので、髪の毛が落ちている、ない、の前に蓋を開けて使用するので、拭いたり等清掃して欲しかったです。

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10

Jeff

Feb 24, 2026

·

Stayed 1 night

Very clean modern and smooth check-in and checkout.

10

Chan Fai

Nov 28, 2025

·

Stayed 2 nights

Clean room, good amenities and friendly staff.

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Rooms

Many guests find the rooms comfortable with memorable Fuji views, and some are spacious. Downsides include small or cramped layouts (especially four‑bed rooms), obstructed low‑floor views, hard‑to‑adjust temperatures, and hard pillows.

Related guest reviews

6

Diana R

Apr 14, 2025

·

Stayed 2 nights

This place has a view of MT Fuji but it is largely blocked by the roller coaster and electrical lines, the photos of the onsen show views of the mountain but it is impossible to see the mountain while sitting in the bath as the windows are blocked. The worst part was that we were unable to control the temperature of our room without paying for it. The rooms were small. The breakfast was good. Also, this hotel is not near the lake area.

8

Terry

Oct 23, 2024

·

Stayed 1 night

Hotel is nice and good location. The only two things that were a problem, was noisy guests banging and/or jumping around till after 11 pm and again before 7am. The bathroom could be a little bigger as the room was a good size.

6

Yu-chen

Feb 7, 2026

·

Stayed 1 night

房間窗戶直接能看到富士山，早餐品項不多，房間暖氣幾個小時就會自己關閉，半夜醒來根本沒暖氣，還要重開

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8

Paul

Aug 7, 2025

·

Stayed 2 nights

Nice breakfast and convenient to the amusement park. But a mile away from the lake. The room is too small. No place to put our luggage. Everything is to tiny.

10

Philip

Jul 1, 2025

·

Stayed 2 nights

Great place to stay when visiting Fuji San. Excellent view from room. Nice large room.

6

Jackson

May 29, 2025

·

Stayed 1 night

Hotel was nice enough, had a fixed temperature floor of 23 degrees C we could not change below. Also the pictures online of the views are misleading. Staff was very nice and easy to work with

8

YU KING

Dec 4, 2024

·

Stayed 2 nights

富士山景房風景好棒，對住富士山每天起身打開窗簾就見到，每日變化都不會一様真的很美，房間不算細，浴室乾濕分離，空調比較差不可選擇模式只有暖風模式，訓覺會熱醒，酒店有溫泉可以浸，櫃檯職員有禮貌，近富士急車站，附近有餐廳，便利商店方便，唯獨酒店位置不佳有斜路，路太窄拖住喼行會比較難行

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10

Saiizan

Oct 27, 2025

·

Stayed 2 nights

The room with the mountain view is amazing! Even the lovely public bath has a mountain view. So close to FujiQ Highland. Convenient bus stop that connects to other areas around Kawaguchiko! Room is quite spacious for 2, with a table & 2 chairs to chill by the large windows. Will definitely stay here again!

8

MIN JUNG

Oct 8, 2025

·

Stayed 1 night

It was a room with four beds — but honestly, there was barely any space to walk! 😅 No real room for luggage either. If you’re booking it as a family room, keep this in mind!

10

Tokiko

May 7, 2025

·

Stayed 1 night

他の部屋からの音が聞こえなかった。静かに過ごせました。朝食ブュッフェも美味しくて、清潔でした。

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Service

Service is widely praised as friendly and helpful, with staff assisting in English and with luggage or transport. A few guests report impatience or inflexibility at reception or in the restaurant.

Related guest reviews

10

Matthew

Sep 5, 2023

·

Stayed 1 night

Very helpful and friendly staff, very clean and nice hotel. Would definitely recommend

10

Kim Weng

Sep 15, 2025

·

Stayed 2 nights

Staffs are helpful and friendly. One staff even help my wife to carry her luggage down the staircase as she was walking along the same way. Room are clean. We have a pleasant stay at the hotel.

2

??

Sep 11, 2025

·

Stayed 1 night

受付係の接客態度が悪すぎます。

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2

??

Sep 11, 2025

·

朝食はビュッフェスタイルですが、品数は少なめです。客室にはミネラルウォーターはご用意しておりません。受付係の接客態度が悪すぎます。

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10

Robert

Oct 13, 2025

·

Stayed 1 night

I’ve stayed in this property 3 times. Each time the staff has been exceptionally polite and helpful. Great English communication if needed. The Onsen on site is amazing with a fantastic view of Fuji. I haven’t tried the restaurant for dinner myself so I can’t comment on that but for breakfast it’s great. The hotel is also 5ish minutes from the FujiQ Highland stop so it’s convenient to get to if travelling from Tokyo and it’s half an hour one way to the Chureito Pagoda and half an hour the other way from Lake Kawaguchi. I’ve recommended this hotel to anyone who is staying in the area.

10

Pengfu

May 5, 2025

·

Stayed 2 nights

I had a wonderful two-night stay at HOTEL MYSTAYS Fuji Onsen Resort. The room was clean and comfortable, and the view of Mt. Fuji was absolutely breathtaking. The onsen facilities were relaxing and well-maintained, making my stay even more enjoyable. I would especially like to thank Kandel at the front desk, who went above and beyond to help me during a stressful situation. I had accidentally left my passport at a previous hotel, and Kandel kindly assisted me in contacting them and coordinating the delivery of the passport to my current location. His support and professionalism made a huge difference, and I’m extremely grateful. Overall, it was an excellent experience, and I would highly recommend this hotel to anyone visiting the Fuji area.

10

Anna

Sep 8, 2025

·

Stayed 1 night

Staff were amazing and very helpful

10

Berenice

Aug 2, 2025

·

Stayed 1 night

Their staff accommodated our needs to perfection

8

Ka Yee

Feb 2, 2026

·

Stayed 2 nights

Overall, the experience is quite good, apart from when checking in that night the reception lady (wearing glasses one) made us wait for awhile at the reception counter and when we ask for more questions, she showed impatient. However, there were no guest waiting behind. I think her attitude to the guest need to be improve.

10

みひろ

Oct 20, 2024

·

Stayed 1 night

スタッフの方の対応がとても良かった

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Location

Convenient for Fuji‑Q Highland and transport, with bus and train access and supermarkets nearby. It’s farther from Lake Kawaguchi and dining options; walking routes can involve slopes, stairs, or narrow roads when handling luggage.

Related guest reviews

8

Nabeel

Sep 14, 2024

·

Stayed 1 night

Hotel Mystays is a large chain in Japan so travelers know what to expect, the Fuji location seems to be new and as such the hotel is well designed, very clean, and feels modern. We were on the second floor and lucky to have a room facing Mt. Fuji, although travelers should be aware that the Hotel also faces the Fuji-Q Highland amusement park and parts of the roller coster will be in any pictures you try to take. My biggest issue with the hotel was its location, it's very removed from Lake Kawaguchi where I personally feel is where all the attractions are. The walk from the hotel is around 30 minutes with some uphill, this can obviously be cut short by taking the bus but if you're coming from Tokyo or Kyoto you may feel the transportation options to be lacking and rather inconvenient. For this reason I wish the hotel's location was better, but I digress. The main appeal of this hotel (like others in the area) is the onsen. If you're new to Japan or hot springs/onsens this is something I highly recommend trying, it's a very relaxing cultural experience and my favourite part of this hotel (other than the view of Mt. Fuji). The hotel has a communal onsen (gender separated) with a locker room, bathing area, indoor portion, and an outdoor portion. Please note that you're required to bath before entering the water and cannot wear clothes while in the water. Apart from this the other things we liked about this hotel were breakfast and laundry amenties.

10

Robert

Oct 13, 2025

·

Stayed 1 night

I’ve stayed in this property 3 times. Each time the staff has been exceptionally polite and helpful. Great English communication if needed. The Onsen on site is amazing with a fantastic view of Fuji. I haven’t tried the restaurant for dinner myself so I can’t comment on that but for breakfast it’s great. The hotel is also 5ish minutes from the FujiQ Highland stop so it’s convenient to get to if travelling from Tokyo and it’s half an hour one way to the Chureito Pagoda and half an hour the other way from Lake Kawaguchi. I’ve recommended this hotel to anyone who is staying in the area.

10

Stephen

Nov 10, 2025

·

Stayed 3 nights

Beautiful hotel with a great view of Fuji when there are no clouds. Superb and friendly staff. Spotlessly clean. And the bonus, a 7th floor super calm onsen, with views of Fuji (if you stand up). About 7 minute walk from FujikyuHighland Station and 15-20mins from Kamaguchiko (station and lake). We are very happy with our stay here. Thank you

8

Joanne

Jul 10, 2024

·

Stayed 2 nights

We were fortunate enough to have a room with Mt Fuji view and it was absolutely gorgeous. Facility was lovely but would be even better if shuttle service is provided to/from Kawaguchiko station. Helps especially dragging luggage walking in summer heat was brutal.

8

Moses

Jul 10, 2023

·

Stayed 2 nights

The hotel itself was nice. The area is a little difficult since the bus/train schedule is limited, and taxis were not readily available. It would be nice to have a shuttle from the hotel to Fuji-Q and Kawaguchiko stations since it is a ways to walk with luggage.

8

Won Shan

Dec 31, 2024

·

Stayed 2 nights

The location is good and hotel is very clean. Just limited dining options around the area.

10

Ho Ying

Dec 2, 2024

·

Stayed 1 night

Happy with my stay, but the slope to the hotel can be a bit tricky. If you carry a large suitcase, you will need to go around the hotel and get to the car park first.

10

Asuka

Sep 9, 2025

·

Stayed 2 nights

富士急ハイランド駅からの道が車と近くて少し危険がその点以外は完璧。料理も美味しいし、大浴場、お部屋、アメニティ等も大満足。ここにして良かった。ぜひまた来たい。

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10

Shiori

Aug 8, 2025

·

Stayed 2 nights

設備が綺麗で朝食が美味しかったです。明るい時間に温泉に行けば富士山も見れました！近くに飲食店が少ないのが残念でした。

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10

Kam Keung

Jan 25, 2026

·

Stayed 1 night

3床房，2隻窗都望到富士山，非常好。職員有禮，房間乾淨，仲有溫泉，離富士樂園火車站同Lawson 都唔算太遠，整體體驗非常好。

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Dining

Breakfast buffet earns frequent praise for variety and taste. Dinner feedback is mixed—some enjoy it, while others find it pricey or limited—and peak times can require advance tickets or involve waits for seating.

Related guest reviews

8

Cedric

Nov 17, 2025

·

Stayed 2 nights

Breakfast not proposing good coffee or tea

8

トモコ

Oct 4, 2025

·

Stayed 1 night

バイキングの種類が豊富で、美味しかったです。お風呂も綺麗でした。富士山が見える部屋だったので、天気が心配でしたが、運良く見ることができました。天気が悪か、見えない日があると良いホテルを取ったのに悲しいなと感じました。お部屋にはすこし壁が凹んで破けている部分があり少し気になりました。良い旅になりました。ありがとうございました。

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10

ChinTing

Nov 10, 2025

·

Stayed 1 night

The food is wonderful! As a chain hotel , i wasn't expected the stay, but turns out both dinner and breakfast was above expectation and outperformed other traditional ryokan in my opinion.

6

Lay Ling

May 20, 2025

·

Stayed 1 night

The buffet dinner cost 6,050 yen per pax and the spread is very limited. Do not try and you are better off eating outside.

6

Jacquelyn

Apr 29, 2025

·

Stayed 3 nights

The food was extremely overpriced for a mediocre buffet and you have to purchase a meal ticket at least 24 hours in advance, which is a bit inconvenient. The bidet was so covered in mold that the water could not even come out (thank goodness because that wouldve been gross). The staff was nice and pleasant but i would not recommend this hotel unless you are on a budget

8

Suk Ching

Nov 12, 2023

·

Stayed 3 nights

Restaurant for breakfast hotel guests have to wait for 20 minutes being seated due to insufficient staff handing cleaned table.

10

YISHAN

Nov 30, 2025

·

Stayed 2 nights

服務人員親切有禮、客房乾淨舒適，還附有膠囊咖啡機和充電線（貼心、令人驚艷），此次選擇的房型可看到富士急樂園搭配富士山（太棒了），大浴場也很乾淨，交通便利，早餐非常好吃，住宿體驗很好！

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8

Latoya

Apr 17, 2025

·

Stayed 1 night

Good views of Mt Fuji but the place is not near any food options and reservations have to be made for buffet. I was not told this at check in and they told me they sold out of seats. They did accommodate me as a solo traveler and the food was ok. Otherwise front desk is nice. They helped me get a taxi to the train station

10

Takayuki

Jan 8, 2026

·

Stayed 1 night

朝食は種類が多く，美味しかったです

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10

Brenda

Nov 30, 2025

·

Stayed 1 night

Great hotel room, with an amazing view of Mt Fuji. The staff is also very friendly, the room very comfortable and the breakfast buffet was a great choice with many different dishes and local food. Highly recommend!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $182	5 $171	6 $208	7 $241
8 $194	9 $195	10 $261	11	12 $202	13 $188	14 $273
15 $277	16 $245	17 $276	18 $403	19 $370	20 $259	21 $356
22 $417	23 $251	24 $216	25 $184	26 $414	27 $166	28 $262
29 $163	30 $144

Su	Mo	Tu	We	Th	Fr	Sa
		1 $131	2 $124	3 $123	4 $128	5 $149
6 $147	7 $150	8 $143	9 $150	10 $145	11 $144	12 $350
13 $345	14 $131	15 $127	16 $134	17 $127	18 $119	19 $155
20 $134	21 $131	22 $135	23 $109	24 $156	25 $162	26 $221
27 $249	28 $222	29 $217	30 $217	31 $366

HOTEL MYSTAYS Fuji Onsen Resort

Prices for HOTEL MYSTAYS Fuji Onsen Resort

Monthly average prices

About this property

Location

Guest reviews of HOTEL MYSTAYS Fuji Onsen Resort

Who stays here?

What guests think

Property Policies

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