Hotel Ferreus Modern Art Deco

Nice, modern hotel centrally located right by old town and 10 minute walk to central train station. Spa amenities were a nice bonus. Reasonably priced for all you get. Front desk staff were great when we needed to store our bags after checkout.

I expected much more from a five-star hotel. The beds were too hard and the pillows too soft, making it difficult to get a comfortable night’s sleep. Service throughout our stay was disappointing, and housekeeping was below standard: towels left on the floor were simply hung back up instead of being replaced with fresh ones. Basic bathroom amenities, such as Q-tips and cotton pads, were missing. The bathrobes were worn and damaged, with all the belt loops broken, and the slippers were far too small. These details reflect a lack of care and quality control. The spa was underwhelming and not particularly luxurious. Information about available treatments and services was poor, making it difficult to know what was offered. I could not find clear information about room service either. No people to find in the spas reception either. Both the spa and gym were closed between 12:00 and 16:00. Closing the gym for four hours in the middle of the day makes little sense, as guests should be able to work out at a time that suits them. Individually, these may seem like minor issues, but together they create an overall impression of a hotel that feels half-hearted. A stylish interior is not enough to deliver a five-star experience. Comfort, service, cleanliness and attention to detail should all meet the same high standard. Unfortunately, there was a clear gap between the luxury experience the hotel promises and what it actually delivers. Based on my stay, I would rate it 3 out of 5 st

Staff were very helpful and friendly . Nothing too much trouble. Our room was really lovely the majority of things were remote controlled even the curtains and toilet seat . The sauna was free although we didn’t quite get to go in there as our trip was packed with places to see . I would recommend this hotel and would return again . Places were easy to get to very central to everything . My only complaint was I didn’t book long enough.

Great location as very close to the old town. The food in the restaurant was delicious and even if I didn’t use the spa it looked lovely and cosy. The room has great decor and well maintained. The cleaning staff were friendly and considerate.

Will use this again if going more to Krakow lovely hotel with good location.