Two nights in a row we had really bad smell in our rooms despite changing rooms after the first night. To ensure we weren’t making it up we made the night staff come and check and even his comment was “it smells like pee” (yuck!!) he told us to leave the bathroom vents on and sprayed the whole room - on complaining we were only given the option to get refund for remaining nights which being new years we couldn’t find any accommodation to change to. Not once did the staff or management apologise for the inconvenience. They simply acted like either deal with it or were given the option that we can get refund if we leave before 12pm or the next day will be charged. We already had tours booked and on top of that hotels in the area were fully booked so we had not choice but hope for the best and keep spraying deodoriser - would not recommend this hotel to anyone.
Two nights in a row we had really bad smell in our rooms despite changing rooms after the first night. To ensure we weren’t making it up we made the night staff come and check and even his comment was “it smells like pee” (yuck!!) he told us to leave the bathroom vents on and sprayed the whole room - on complaining we were only given the option to get refund for remaining nights which being new years we couldn’t find any accommodation to change to. Not once did the staff or management apologise for the inconvenience. They simply acted like either deal with it or were given the option that we can get refund if we leave before 12pm or the next day will be charged. We already had tours booked and on top of that hotels in the area were fully booked so we had not choice but hope for the best and keep spraying deodoriser - would not recommend this hotel to anyone.