Name: Best Western Plus Franciscan Square Inn and Suites
Address: 200 Franciscan Square, Steubenville, Ohio, United States of America, Steubenville, Jefferson County, US
Price range: US$128–US$249 per night
Rating: 9

What guests think

At Best Western Plus Franciscan Square Inn & Suites Steubenville, travelers praise very clean, modern rooms, friendly staff, and a convenient location across from Franciscan University with walkable dining, while recurring downsides include occasional noise from upstairs and inconsistent housekeeping.

Breakfast earns strong marks, and many appreciate the lobby coffee available all day. Rooms are spacious with generally comfortable beds, though a few note firm mattresses, design quirks in showers, and cold pool water. A few also report an inoperative on-site EV charger. A solid pick for campus visits, nearby dining, and event travel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities include an indoor pool, a well liked fitness room, ample parking, and a lobby coffee machine available all day. Multiple reviews note the on site EV charger is not working, and a few mention cold pool water or minor vending and ice issues.

Related guest reviews

6

Bill

15 Dec 2024

·

Stayed 1 night

The website for The Inn at Franciscan Square in Steubenville, OH, states that it provides an EV charger. In reliance upon having such service, I booked a stay and relied upon such service being available. Upon checking in, I was informed that the EV charger had not been operational for 4 years.

10

Gerard

27 Jun 2024

·

Stayed 3 nights

Good breakfast, mice coffee/tea option available all day

10

Dee

17 Jun 2025

·

Stayed 2 nights

We recently enjoyed a very pleasant stay at this hotel. The facilities were exceptionally clean, and the entire property was clearly well maintained. Staff was courteous and friendly. And best of all, the coffee machine was available 24/7!

10

Larry

23 Jun 2023

·

Stayed 2 nights

This is a beautiful facility. We stayed with our grandkids and enjoyed the indoor pool very much. After rinsing off in the nice shower area at the pool, we warmed ourselves in front of the fireplace in the main lobby. We also availed ourselves of the complimentary coffee and hot chocolate station. Additionally, the selection of foods for morning breakfast was plentiful and tasty. Areas to improve: the vent in our bathroom wasn't working and the sheets were lackluster - rather flimsy. Other than those minor inconveniences this place is very good. We will return!

8

Bill

11 Sept 2023

·

Stayed 2 nights

nice area didn't like that Ice was not on our floor and vending machine was sold out of every thing and unplugged

10

Carolyn

19 Feb 2024

·

Stayed 2 nights

Great place to stay! Clean and comfy. We loved the pool, and the breakfast was yummy!

10

Robert

1 Nov 2023

·

Stayed 4 nights

I have an electrical car. While there was a charger in the parking lot, it did not work.

8

Rebecca

26 Feb 2024

·

Stayed 1 night

We booked a king suite, it was just a regular king size room definitely not a suite I’m used to. Other than the false advertising it was a good experience. Staff was friendly, room was clean, pool was nice for the kids, and breakfast was yummy.

10

Amber

28 Feb 2023

·

Stayed 1 night

Happy with the hotel condition and cleanliness. There is plenty of parking. The weight/fitness room was nicer than most other hotels I’ve been to.

8

Jimmie

2 Apr 2025

·

Stayed 1 night

Pool was cold, but hotel was very nice

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Cleanliness

Reviews frequently describe the property as very clean, but there are recurring lapses such as dusty or dirty bathroom floors, moldy grout, stray hairs, or missed housekeeping. Overall standards are high, though consistency varies.

Related guest reviews

6

Megan

15 Apr 2025

·

Stayed 2 nights

It was a really nice place to stay and the breakfast was super helpful for people who need to grab a quick bite before heading out for the day. I thought the common areas were great for hanging out in during the day or evening. Our extended family was in town and we watched the masters in the lounge area while some other people were playing cards in the breakfast area. My family swore that the sheets in our rooms were the most comfortable they'd ever slept on and I thought the coffee in the room was good. My only complaint was that the floor of our bathroom was filthy. I noticed when we got there that it looked like the cleaning people weren't sweeping or cleaning the perimeter of the room from under the sink cabinet, behind the toilet, to the shower (at least 8" from the wall). I accidentally knocked a hand towel off the rack and onto the floor and when I picked it up it had a filthy dust bunny hairball stuck to it....Eeeew!!! Needless to say I kept slippers on the whole weekend while in the room.

8

Jessica

1 Dec 2024

·

Stayed 2 nights

Was quite nice. Well maintained. Our bathroom floor and the shelf below the sink was not clean. Towel rack for hand towels kept falling off. (Rm 307)

4

Richard

31 Mar 2025

·

Stayed 3 nights

Clearly, the room had not been vacuumed for quite some time. I hope the sheets had been laundered after the previous occupant, but I doubt it. Bathroom supplies were minimal, so we used facility restrooms rather than the room, because the toilet paper supply was minimal. There was no maid service after our first night. In my career across continents I have stayed in many hotels, motels, and lodges, from 5-stars to tents in Africa, but this facility stands out, in a negative way.

10

charles

29 Apr 2023

·

Stayed 1 night

I was surprised at how nice the hotel was, very modern, had great amenities. However, the bathroom of our room left much to be desired. Lots of what looked like mold or mildew along the shower floor and well as the around the sink. The toilet was also loose. It moved every time I used it.

10

Jared

24 Dec 2025

·

Stayed 3 nights

Very very clean throughout the property. Amenities and service were overall very good. The only thing I would have loved to see differently, a more warm and inviting front desk staff.

2

Katelyn

30 Mar 2023

·

Stayed 1 night

We stayed at this particular Best Western on 3/24. In town for a swim meet we planned to stay one night. Due to severe weather and power outages at home we chose to check in another night and drive home in the AM. We booked a second night on Expedia and checked in. When we went to go to bed we found a dirt pair of men’s underwear in our bed. The clerk did give us another room. When we inquired about a refund we were told we needed to request it through Expedia which we did. The request was denied stating we never checked in. We have text messages statin otherwise from the hotel. I am absolutely disgusted and Expedia has been little help to resolve this. Don’t stay here!

10

Lisa

1 Oct 2025

·

Stayed 3 nights

Very clean rooms and excellent staff. Breakfast is good and well managed. Highly recommend!!!

10

Despina

15 Jun 2025

·

Stayed 1 night

Room was very clean and spacious. Staff was friendly.

10

Paula

14 Jun 2025

·

Stayed 1 night

We were delighted with our stay! Everything was so clean and comfy!!

10

Jessica

11 Oct 2024

·

Stayed 1 night

This hotel is lovely to stay in and right at the foot of the Steubenville Hill. It's clean and pretty and the staff is nice and helpful.

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Rooms

Rooms are spacious and modern with generally comfortable beds and good showers. Several guests report thin walls or floor noise and occasional design quirks (for example, firm mattresses, splash-prone showers, or no carpet).

Related guest reviews

10

Robin

22 Aug 2025

·

Stayed 4 nights

The Inn and the room was beautifully designed and my room was spacious and modern. Loved the coffee bar. Staff were friendly and accommodating. Highly recommend this Inn.

10

Amanda

30 Apr 2025

·

Stayed 1 night

This place is beautiful with dining just steps away. The views are stunning.

10

Christopher

6 Oct 2025

·

Stayed 3 nights

Friendly staff, great coffee, spacious room

8

Stephanie

19 Jan 2025

·

Stayed 1 night

We love staying at this hotel when we come into town, rooms are always clean, service is always friendly and breakfast is always good. However, the lobby and hallways have a very strong deodorant odors little over powering and definitely doesn’t have much insulation for sound proofing. But over all our go to hotel cause of cleanliness and service and location!

8

Livi

15 Sept 2023

·

Stayed 1 night

Overall clean hotel, very safe no worries about that, staff is incredibly nice and helpful. Pictures on walls are off putting though it looks like someone took them with their phone and printed them out as canvases. It’s ALL pics of the college across the street. The room also had hair in multiple places in the bathroom but overall it was clean. The floors are wooden which is nice but there’s a rolling chair in the room and if the person above you likes to use it you will hear it completely. I had a person who sounded like they were stomping up until 12-1am. I called the front desk and they said they called them and I’m sure they did. But I had to throw my shoe at the ceiling to get them to stop. So just a forewarning about that. Breakfast was very basic for $150 too in a small town in Ohio. There’s not alot of hotel options in the area tho unless you want to commute to and from PGH. Free parking which is nice.

10

Lori

11 Apr 2024

·

Stayed 7 nights

Great place to stay while visiting Steubenville. Plenty of (well-lit) parking, a few places to eat right next door to the hotel, good breakfast included. The only downside was the noise above my room (heavy footsteps, scraping sounds of furniture being moved) which made it difficult to sleep for a couple of nights.

6

Alexander

13 May 2025

·

Stayed 1 night

I was in a 3rd floor room with my family. I don’t know who was upstairs in 4th floor room, but the noise from the people in the room upstairs made our stay extremely unpleasant. Incessant sounds of moving furniture, chairs, or luggage (?) for hours on end including over over 2 hours in middle of night kept us from sleeping well. At first we thought it was housekeeping since it was at 3 - 5 PM but it didn’t stop. When I go to a hotel I might read a book, watch TV , take a shower , not rearranging the furniture in my room for hours on end. What is wrong with people these days? Did Sisyphus stay upstairs from us?

8

April

31 Dec 2024

·

Stayed 3 nights

The walk in shower only had glass on one side which caused water to splash on the floor. The bed was very firm and not pleasant to sleep on. Breakfast was great and had a nice variety of items.

10

Jeannette

12 Aug 2024

·

Stayed 1 night

Hotel was very nice. Only comment is hearing the people in the rooms above when they walk around.

10

Tricia

10 Jun 2025

·

Stayed 1 night

I've never slept better in a hotel. The rooms are comfy and every stay has been excellent.

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Service

Staff are widely praised as friendly, helpful, and proactive, with smooth check-in and attentive follow-up. A few report indifferent or rude late-night service and customer service challenges around refunds.

Related guest reviews

4

kristin

9 Oct 2023

·

Stayed 1 night

the first shift staff was very nice and check in was easy but we got in late due to a concert and the third shift staff was extremely rude about something as simple as buying a protein shake from the snack area… not only that but i found a fingernail under my bed sheets!! the outside scenery was very beautiful and had food options on the outside.. it was a place to sleep for the night but it was a slightly below average experience..

4

Anne-Marie

11 Aug 2023

·

Stayed 1 night

I was not greeted by the person at the desk. There was no welcoming interaction during the check in process. I had to ask how to find my room.

2

wendy

12 Jul 2024

·

Stayed 1 night

I accidentally put the wrong date on my reservation and they are refusing a refund. I called immediately and just kept getting the runaround. It’s been almost 2 weeks and I’m still getting ignored. Apparently I’m waiting for a man named david to decide if I deserve a refund for the night I never spent there

10

Leah

4 Jun 2024

·

Stayed 1 night

We only stayed one night, but I would recommend it to anyone looking for a place to stay in the area. We arrived before a concert, not knowing that Uber didn’t pick up there. Nicole at the front desk gave me the number for a Lyft driver who was a huge help in getting us to the concert on time. I had my 13 year old daughter with me and we felt safe and comfortable. After we checked in, my daughter realized she was in need of feminine hygiene products that we did not have with us. Nicole and Taylor at the front desk gave her things from their own personal supply when we went to see if they sold any in the lobby. It was a small gesture, but it was huge to me. We didn’t have to go back out in search of a store and my daughter was comfortable and able to enjoy her night. It’s the little things that really make the biggest difference. Before leaving the next day, I spoke some to Lisa at the front desk who was equally as kind. 10/10

10

Hailey

22 Sept 2025

·

Stayed 1 night

Front desk staff was super friendly and helpful, bed was comfortable and the shower was nice and roomy, perfect for those who are tall!

10

Teresa

31 Jul 2024

·

Stayed 3 nights

In addition to the 5 stars given, the staff went over and above expectations. I needed to order a new laptop charger as the one I bought with me stopped working. The staff received the delivery and ensured I received the package. They also called us after we checked out as the cleaning staff found valuable items we left behind. We were able to come back and get them. I am blown away. Best service ever!

10

Jeff

12 Jan 2025

·

Stayed 1 night

The only issue has been the room key not working but the staff was very helpful and courteous.

10

Georgette

13 Jul 2025

·

Stayed 4 nights

The staff is so nice!

10

Kim

16 Jan 2024

·

Stayed 4 nights

We have stayed in every season and it is like coming home. The front desk Tim and Lisa have been super always smile never hurried. We will be returning to Steubenville in late summer and Best Western will be our first choice.

10

Mildred

6 Sept 2025

·

Stayed 4 nights

The staff was beyond friendly! Every staff member that we encountered was helpful, informative and caring.

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Location

Directly across from Franciscan University with several restaurants and an ice rink steps away; also convenient for Star Lake events. Area feels safe and is easy to access and park.

Related guest reviews

8

ANDREW

10 Jul 2024

·

Stayed 1 night

Great hotel close to Pavillion at Star Lake

10

Renee

17 May 2025

·

Stayed 1 night

Convenient location

10

Alexandria

31 Mar 2025

·

Stayed 1 night

Great place to stay when visiting Franciscan which is directly across the street. Beds were very comfortable and breakfast was plentiful. There is also a pub next door which serves good food if you are looking for dinner. Would definitely stay again.

10

Paul

27 Mar 2025

·

Stayed 2 nights

Very convenient location right next to Franciscan University. Complimentary breakfast was actually pretty good.

10

joshua

23 Jul 2025

·

Stayed 1 night

I always stay at Hiltons and was pleasantly surprised how nice this property was. There are 3 good restaurants 100 yards from the front door. I would recommend this hotel!

10

Crystal

27 Feb 2025

·

Stayed 1 night

Great location. Breakfast was great. Love the area and being able to walk in the parking lot to get to a few places

10

William

27 Sept 2025

·

Stayed 2 nights

I would stay again without hesitation. Location was ideal with restaurants across the parking lot. Clean, comfortable beds and updated bathroom.

10

Virginia

26 Dec 2024

·

Stayed 1 night

The setting with the ice rink and walkable restaurants is really nice. It's so close to 4th Street where all the Nutcracker Village activities were taking place.

8

steve

21 Aug 2023

·

Stayed 1 night

Very convenient for our visit to Star Lake. Room was very clean and quiet. Would stay there again.

10

Jessica

11 Oct 2024

·

Stayed 1 night

This hotel is lovely to stay in and right at the foot of the Steubenville Hill. It's clean and pretty and the staff is nice and helpful.

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Dining

Breakfast is a strong point for many, with hot options, good variety, and a popular 24/7 coffee machine. A few found the food basic and suggested longer breakfast hours.

Related guest reviews

10

Brook

21 Sept 2025

·

Stayed 1 night

Super clean, staff was kind, continental breakfast was top rated for a continental.

10

Gerard

27 Jun 2024

·

Stayed 3 nights

Good breakfast, mice coffee/tea option available all day

10

Andrea

4 Sept 2023

·

Stayed 2 nights

Everything is good except for breakfast food

8

Nicole

29 Oct 2025

·

Stayed 1 night

Arrived to a clean room. Woman at the desk was pleasant but never said hello or smiled. She answered my questions but wasn't friendly. The food isn't very good.

10

Linda

22 Sept 2025

·

Stayed 2 nights

Best breakfast buffet I have ever had at a hotel. Excellent

10

Anna

5 Oct 2025

·

Stayed 1 night

Great location. Well kept, clean, and the breakfast was great!

10

Angie

6 Sept 2023

·

Stayed 2 nights

The room was very nice, served a great breakfast and coffee was available all day.

10

William

10 Jul 2025

·

Stayed 1 night

Nice location, nice room. Great breakfast!

10

Lisa

1 Oct 2025

·

Stayed 3 nights

Very clean rooms and excellent staff. Breakfast is good and well managed. Highly recommend!!!

10

Holly

29 Dec 2022

·

Stayed 19,354 nights

We enjoyed the breakfast, particularly the coffee machine thats available all day.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$128
February	US$140
March	US$139
April	US$140
May	US$156
June	US$185
July	US$165
August	US$159
September	US$226
October	US$166
November	US$151
December	US$139

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $197	17 $152	18 $148	19 $141
20 $129	21 $128	22 $137	23 $146	24 $171	25	26
27 $137	28 $137	29 $146	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $184	3 $184
4 $148	5 $146	6 $146	7 $146	8	9	10
11 $129	12 $146	13 $148	14 $148	15 $218	16 $239	17 $249
18 $146	19 $149	20 $149	21	22	23	24
25 $151	26 $151	27 $146	28 $146	29 $163	30 $180	31 $214

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave (With Single Sofabed;Larger Room)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed (Larger Room;With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave (Larger Room;With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (With Single Sofabed;Larger Room)

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Best Western Plus Franciscan Square Inn and Suites

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Prices for upcoming dates