Is parking available at the hotel?

Parking is available on-site, but it is limited and subject to charges. The fee for covered self-parking is approximately MYR 8 per night.

What type of breakfast is offered?

A continental breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately MYR 63 per person.

What are the check-in and check-out times?

The standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details on accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key attractions?

The hotel is situated in the heart of Kuala Lumpur, within a 15-minute walk of Berjaya Times Square and Pavilion Kuala Lumpur. It is approximately 0.6 km from Jalan Alor and 1.7 km from KLCC Park.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool and a rooftop pool. Specific operational hours are not mentioned.

Mercure Kuala Lumpur Shaw Parade Hotel

Average nightly price at Mercure Kuala Lumpur Shaw Parade by month, last 12 months (USD)
Month	Average price
January	US$66
February	US$66
March	US$63
April	US$68
May	US$71
June	US$74
July	US$68
August	US$74
September	US$70
October	US$66
November	US$65
December	US$75

What guests think

At Mercure Kuala Lumpur Shaw Parade, guests repeatedly praise friendly, attentive staff, modern rooms with city views, and handy touches like in-room water dispensers, plus a rooftop pool and bar, while the location suits nearby malls but is less walkable.

Rooms are generally spacious and comfortable with skyline views, though some guests note weak water pressure or inconsistent hot water and limited soundproofing. Cleanliness is often rated highly, but recurring reports mention insects in bathrooms or rooms and occasional housekeeping lapses. Breakfast and on-site dining are broadly well liked and fairly varied, with a few comments about limited Western options and slow replenishment or coffee machines. Expect a good-value, comfortable base with warm service and a few manageable quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool with city views and a pool bar is frequently praised. A Starbucks in the lobby is noted by several guests.

Related guest reviews

10

Tzuwen

11 Dec 2023

·

Stayed 4 nights

The employees are all very amiable, especially the young girl who greeted us at the counter when we checked in, she was very patient. The room was very neat and clean, and the view was great. But what surprised me even more was the variety of fruits, snaks, drinks that all came with the room and that’s not the end of it, they even have a capsule coffee machine in the room. I will definitely come back if I have the chance ! BTW, there is a Starbucks in their hotel too.

8

Garreth

14 Jul 2023

·

Stayed 1 night

Good central location. Nice view of downtown from the upper floors and pool area.

8

YUKI

13 Oct 2025

·

Stayed 2 nights

1Fには小さなスターバックスが入っており、

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10

Yik Kuen

22 Dec 2023

·

Stayed 2 nights

The Starbucks outlet at the lobby is nice !

8

Donny Luk Kwan

31 May 2025

·

Stayed 8 nights

The room is big and love the rooftop pool with amazing views. Not that close to public transport but very close to ICC Pudu.

8

Samia

6 Sept 2025

·

Stayed 7 nights

Family friendly as some rooms have baths… close to Times Square and Lalaporte. Hotel food was great and not expensive. Nice pool at the top of hotel. Staff were very polite and helpful. Rooms were very nice and had own hot/ cold water unit….never seen that provision before.

10

thomas

24 Nov 2025

·

Stayed 8 nights

Bra personal stora rum bra frukost skön pool på taket

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10

M G

19 Dec 2024

·

Stayed 3 nights

Amazing place to stay: very attentive staff, clean and comfortable room and delicious breakfast. Nice and quiet pool area. Location is just OK.

8

Johanna

6 Jan 2025

·

Stayed 2 nights

Pool bar with a nice view of KL by night. The staff was above average in service - so attentive and friendly. The rooms were ok, nothing special but functional. The breakfast had more than enough options for us and never felt crowded. I would stay here again!

8

Ralph

28 Feb 2025

·

Stayed 6 nights

Mooie ruime kamer, ruime badkamer. Lekker bed met 2 verschillende soorten kussens hard en zacht. Mooie grote tv. Heel fijn is de water dispenser, koffie machine met cups en kleine koelkast. Ontbijt was voldoende en fijn dat je tafel dmv een kastje van jou blijft. Zwembad boven op is ondiep, maar leuk met tevens een bar erbij. Eten bestellen bij de bar gaat makkelijk via QR code op de tafel na 3pm. Dichtbij het hotel zijn winkel malls. Lopend goed te doen. Evenals MRT station Pudu. Binnen in het hotel is een Starbucks.

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Cleanliness

Many guests find the hotel and rooms clean, with housekeeping generally reliable. However, multiple reviews report insects (especially near sinks/bathrooms) and a few lapses such as missed cleaning under beds or items left behind.

Related guest reviews

6

Wakana

22 Aug 2025

·

Stayed 3 nights

洗面台から小さな虫が湧き出てくるのが怖かった

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8

SHUXIN

23 Jul 2025

·

Stayed 3 nights

Generally, it's a very good place for staying in Kuala Lumpur. The staff are friendly and polite. I love there's a water server in the room. Only thing I need to point out is there are some insects in the room, like ant and some are bigger ones. I told the staff about this and they apologize to me politely and promise will check the room and make it clean. I'd like to stay in another time again but hope there will be no insects next time.

6

Ching Han

13 Sept 2024

·

Stayed 2 nights

At first I was very satisfied with the hotel the overall staying experience and the room condition, apart from the location is not so city center. The 2nd day I found some tiny small insects moving along the sink area, and also on the towel near the sink, this affected the overall impression. I think the insects were attracted by humidity and water near the sink.

10

Masaki

25 Oct 2025

·

Stayed 5 nights

ホテルはとても清潔でスタッフも親切。交通の便もとても良かったです！

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8

Shawaal

15 Dec 2025

·

Stayed 9 nights

Clean room Attentive staff Poor water pressure every day of the 9 days in both rooms Good location

10

David

1 Mar 2023

·

Stayed 3 nights

Lovely hotel in the heart of Pudu and close to LaLaPort mall . Staff always friendly and helpful. Rooms spotlessly clean, plenty of toiletries and clean towels . We always stay here when in KL

10

??

2 Aug 2025

·

Stayed 3 nights

ららぽーとからすぐ近くで、セブンイレブンもすぐ近くにあるのが◎ ホテルの部屋も綺麗で、快適に過ごせました。 3泊しましたが、備品等の補充やベッドメイキングもしっかりされていて安心して過ごせました。

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8

Katharina

27 May 2024

·

Stayed 4 nights

Pleasant enough stay for 4 nights. However some things that made the stay not enjoyable, completely filthy under the bed, I’m talking crayons, plastic and all sorts. Did not feel safe standing outside all the time for a cigarette. On the last night there was a ‘party’ with a huge obnoxious group. Meant I could not enjoy the skyline one last time, have a drink at the bar, or smoke as they surrounded me, all drunk and uncomfortably close. Also the air con in the room is hard to regulate, either too hot or too cold. I will say that all the staff were fantastic and very helpful during my stay, so 5 stars to them! Easy enough to jump in a grab to get to main tourist attractions.

6

SHUXIN

18 Aug 2025

·

Stayed 5 nights

The staff are friendly and helpful. There's a water server in the room which is very convenient. Generally, the room is clean. Anything is great except for there are insects in the room, in the toilet and also

10

HIKARU

24 Nov 2025

·

Stayed 3 nights

清潔な客室が保たれており、水回りも快適に使える

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Rooms

Rooms are modern, spacious and comfortable with city views; in-room water dispensers and coffee machines are appreciated. Some guests experienced weak water pressure or intermittent hot water and noted limited soundproofing between rooms.

Related guest reviews

6

Lloyd

5 May 2024

·

Stayed 3 nights

Upon arrival it was pouring with rain, the hotel blocks their entrance with a no parking sign, so guests get drenched getting out of the taxi and fetching their suitcases from the boot of the car. No one offers to help make light work of the situation either. The rain fall off from the overhang of course drenches one even further before getting inside. So not a good start to any check-in. The rooms are not well sound proofed either, you can hear people coming and going from their rooms, talking, and cleaners outside working. I have travelled for over 24 years globally, there are better choices out there. So, would I stay again, sadly no. Overall the staff though are very friendly, polite and try hard.

10

Samantha

27 Nov 2025

·

Stayed 2 nights

Friendly check-in. Nice and comfortable room. Loved the views of the city. Lots of breakfast options.

10

Kay Wee

3 Jun 2025

·

Stayed 2 nights

Nice modern hotel. The room is clean, bright and spacious. Lots of nice eateries around the hotel too. Just one comment about the check in, I find it relatively slow, not much staff in the front desk area.

8

M

29 Nov 2025

·

Stayed 1 night

Hated the fact the shower kept going cold. Location was ok

10

Hiroaki

14 Jan 2026

·

Stayed 4 nights

客室にあるウォーターサーバーが素晴らしいです。とても便利でした。他の方が書かれている水圧の低さも気になりませんでした。庶民街のPudu まで歩いて５分くらいで、ブギビンタンにも徒歩圏内です。ホテルは静かでよく眠れました。

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10

Christian Lawrence

13 May 2025

·

Stayed 3 nights

really good property, area is close enough to the city centre I walked home from the centre everyday. One thing that really stood out that I really liked was that the hotel had a filtered water system within the room instead of water bottles so it saves on plastic and encourages recycling!!

8

Seng Yee

25 Nov 2024

·

Stayed 4 nights

The good: The property is clean and comfortable, with a convenient location close to major attractions. The room faces away from the road, ensuring no traffic noise. The bad: Soundproofing is poor; conversations from neighboring rooms are clearly audible. Additionally, parking incurs an extra charge.

8

Shawaal

15 Dec 2025

·

Stayed 9 nights

Clean room Attentive staff Poor water pressure every day of the 9 days in both rooms Good location

10

Collins

1 Jan 2023

·

Stayed 5 nights

Amazing hotel! The rooms were modern, spacious and clean. The hotel staff were friendly, professional and diligent. I consider Mercure Kuala Lumpur Shaw Parade one of Asia's top hotels.

8

Ralph

28 Feb 2025

·

Stayed 6 nights

Mooie ruime kamer, ruime badkamer. Lekker bed met 2 verschillende soorten kussens hard en zacht. Mooie grote tv. Heel fijn is de water dispenser, koffie machine met cups en kleine koelkast. Ontbijt was voldoende en fijn dat je tafel dmv een kastje van jou blijft. Zwembad boven op is ondiep, maar leuk met tevens een bar erbij. Eten bestellen bij de bar gaat makkelijk via QR code op de tafel na 3pm. Dichtbij het hotel zijn winkel malls. Lopend goed te doen. Evenals MRT station Pudu. Binnen in het hotel is een Starbucks.

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Service

Service is widely praised as friendly, helpful and accommodating, including early check-in for some. A few guests mention slow check-in, delayed housekeeping responses, or isolated service mistakes.

Related guest reviews

10

??

17 Apr 2025

·

Stayed 6 nights

All staff are very friendly and kind. I always stay here!

6

Lloyd

5 May 2024

·

Stayed 3 nights

Upon arrival it was pouring with rain, the hotel blocks their entrance with a no parking sign, so guests get drenched getting out of the taxi and fetching their suitcases from the boot of the car. No one offers to help make light work of the situation either. The rain fall off from the overhang of course drenches one even further before getting inside. So not a good start to any check-in. The rooms are not well sound proofed either, you can hear people coming and going from their rooms, talking, and cleaners outside working. I have travelled for over 24 years globally, there are better choices out there. So, would I stay again, sadly no. Overall the staff though are very friendly, polite and try hard.

10

Mira

25 Apr 2025

·

Stayed 6 nights

One of the top-notch hotels in the area and it's a good value for money. Pros: Very close to all main attractions and malls. Transportation is easy from and to the hotel Staff are super friendly and helpful Pool is great and has a great view Wide variety of malaysian and asian dishes for breakfast ( they always add something new) Super clean and comfortable rooms Cons: For non-asian customers, the breakfast selection is limited

10

Kay Wee

3 Jun 2025

·

Stayed 2 nights

Nice modern hotel. The room is clean, bright and spacious. Lots of nice eateries around the hotel too. Just one comment about the check in, I find it relatively slow, not much staff in the front desk area.

8

Samia

6 Sept 2025

·

Stayed 7 nights

Family friendly as some rooms have baths… close to Times Square and Lalaporte. Hotel food was great and not expensive. Nice pool at the top of hotel. Staff were very polite and helpful. Rooms were very nice and had own hot/ cold water unit….never seen that provision before.

6

Azizah Binte

9 Mar 2023

·

Stayed 3 nights

The housekeeping service very low response.Took me 3x to call and remind them.

10

Masaki

25 Oct 2025

·

Stayed 5 nights

ホテルはとても清潔でスタッフも親切。交通の便もとても良かったです！

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8

SHIGEO

20 Oct 2025

·

Stayed 5 nights

ルームメイキングは、良好で、フロントスタッフも良き接客で対応して頂きました。又、宿泊したいホテルになりました。

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10

RAMDIAL

19 May 2024

·

Stayed 7 nights

I was allowed to check in earlier than 3 pm. Very helpful & friendly staff.

6

Itsuko

8 Mar 2024

·

Stayed 4 nights

The facility is a bit old, but okay for a budget hotel. I made a reservation for a taxi to the airport, but they got the dates wrong and woke me up at 5am in the morning… they ruined my day as I couldn’t go back to sleep after the wrong wake up call☠️

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Location

Convenient for Berjaya Times Square, LaLaport, ICC Pudu and many eateries. Several guests say it’s less walkable and not very close to public transport, so taxis/Grab are often needed; some found the surrounding area a bit shabby.

Related guest reviews

8

Waihei

18 Sept 2024

·

Stayed 3 nights

Overall great place and would recommend. Better if you have your own ride but not needed. Transportation is inexpensive there.

8

Farzana

7 Aug 2024

·

Stayed 3 nights

Very hard to get taxi around

8

CHOP CHANG

27 Nov 2023

·

Stayed 2 nights

Easy accessible to Lalaport, Berjaya Time Square and many local eateries around the Hotel.

8

Donny Luk Kwan

31 May 2025

·

Stayed 8 nights

The room is big and love the rooftop pool with amazing views. Not that close to public transport but very close to ICC Pudu.

10

Hiroaki

14 Jan 2026

·

Stayed 4 nights

客室にあるウォーターサーバーが素晴らしいです。とても便利でした。他の方が書かれている水圧の低さも気になりませんでした。庶民街のPudu まで歩いて５分くらいで、ブギビンタンにも徒歩圏内です。ホテルは静かでよく眠れました。

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10

Deborah

12 Jan 2023

·

Stayed 5 nights

Visa run from Bali. We'd never been before. Hard area to walk around. Had to catch a Grab. Kuala Lumpur not to our liking really.

10

Lu Wen

28 Mar 2023

·

The view upon reaching your floor will include both the Twin Towers and the KL Tower. Located a street away from Berjaya Times Square, there are many shopping options to choose from, although food is limited to the lower floors.

10

Lindawati

20 Nov 2024

·

Stayed 4 nights

The staff & service were excellent. Cannot fault the staff. Spoilt for choice at breakfast. The room was lovely although I would've preferred one with a bath but that's ok. The surrounds is shabby but that's just the area it's located at. It's very close to Time Square and short distance to Lalaport if shopping is your thing. Note to self...don't use Google Maps for walking directions. It'll lead you up the garden path!

8

Shawaal

15 Dec 2025

·

Stayed 9 nights

Clean room Attentive staff Poor water pressure every day of the 9 days in both rooms Good location

8

Saninder

27 Sept 2024

·

Stayed 2 nights

The hotel itself is clean, staff are helpful and kind. However, the location isn’t that great or walkable to most places of interest in Kuala Lumpur. You have to be prepared to call a taxi in order to explore the city. Nevertheless, given the price point of the hotel it’s definitely worth the price.

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Dining

Breakfast and hotel dining are generally well regarded for taste, value and decent variety. Some reviews note limited Western choices and occasional replenishment or coffee-machine issues.

Related guest reviews

8

Reiko

2 Mar 2025

·

Stayed 3 nights

ホテルはとても清潔で快適に過ごせました。ミニバーのサービスと、室内にウォーターサーバー、コーヒーメーカーがあったので、飲食の面でも快適に過ごせました。スタッフもとても親切で、ホスピタリティ溢れるサービスで快適に過ごせました。駅から少し遠く、道路横断に少し苦労します。夜間歩く時も少し暗いゾーンもあるので、その点だけが残念でした。１回朝食を食べましたが、混みすぎてメニューが無くなっていても補充されない点や、席待ちの人が外で並んでいても、食べ終わって話しているだけの団体に退席を促さないなど、少し残念でした。（朝食は以降食べていませんので、一度限りかもしれません）

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10

Uwe Karl

29 Aug 2024

·

Stayed 7 nights

Das Zimmer und das Bad hatte eine angenehme Größe und war immer sehr sauber. Das Frühstücksbuffet war abwechslungsreich und sehr gut. Die Mitarbeiter waren alle immer sehr freundlich.

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10

Samantha

27 Nov 2025

·

Stayed 2 nights

Friendly check-in. Nice and comfortable room. Loved the views of the city. Lots of breakfast options.

10

Mira

25 Apr 2025

·

Stayed 6 nights

One of the top-notch hotels in the area and it's a good value for money. Pros: Very close to all main attractions and malls. Transportation is easy from and to the hotel Staff are super friendly and helpful Pool is great and has a great view Wide variety of malaysian and asian dishes for breakfast ( they always add something new) Super clean and comfortable rooms Cons: For non-asian customers, the breakfast selection is limited

8

TOSHIO

18 Jun 2022

·

Stayed 6 nights

部屋が広く快適だった。ただ、ハンドタオルが翌日から、セットされなかった。朝食は毎日少しずつ、メニューの変更がありよかった。

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8

Samia

6 Sept 2025

·

Stayed 7 nights

Family friendly as some rooms have baths… close to Times Square and Lalaporte. Hotel food was great and not expensive. Nice pool at the top of hotel. Staff were very polite and helpful. Rooms were very nice and had own hot/ cold water unit….never seen that provision before.

8

Richard

29 Jun 2023

·

Stayed 5 nights

It’s a good 3-Star hotel within reasonable distance of the city center…I wished there was greater variety choices at the breakfast buffet, and pits of brewed coffee in place of the machine which was always needing attention on mornings of heavy use. The immediate area around the hotel isn’t the best..but, goes with what one pays for.

10

Mehfooz Ali

3 Mar 2024

·

Stayed 1 night

Good location to stay and value for money. Breakfast selection could have been better.

8

Johanna

6 Jan 2025

·

Stayed 2 nights

Pool bar with a nice view of KL by night. The staff was above average in service - so attentive and friendly. The rooms were ok, nothing special but functional. The breakfast had more than enough options for us and never felt crowded. I would stay here again!

8

Ralph

28 Feb 2025

·

Stayed 6 nights

Mooie ruime kamer, ruime badkamer. Lekker bed met 2 verschillende soorten kussens hard en zacht. Mooie grote tv. Heel fijn is de water dispenser, koffie machine met cups en kleine koelkast. Ontbijt was voldoende en fijn dat je tafel dmv een kastje van jou blijft. Zwembad boven op is ondiep, maar leuk met tevens een bar erbij. Eten bestellen bij de bar gaat makkelijk via QR code op de tafel na 3pm. Dichtbij het hotel zijn winkel malls. Lopend goed te doen. Evenals MRT station Pudu. Binnen in het hotel is een Starbucks.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $76	12 $66	13 $66	14 $66	15 $66	16 $66	17 $60
18 $62	19 $65	20 $65	21 $66	22 $60	23 $60	24 $60
25 $62	26 $66	27 $63	28 $60	29 $64	30 $60	31 $65

Su	Mo	Tu	We	Th	Fr	Sa
1 $60	2 $60	3 $60	4 $60	5 $60	6 $60	7 $66
8 $60	9 $60	10 $60	11 $60	12 $60	13 $60	14 $60
15 $60	16 $60	17 $60	18 $60	19 $60	20 $60	21 $60
22 $60	23 $60	24 $60	25 $64	26 $63	27 $60	28 $60
29 $60	30 $60

Mercure Kuala Lumpur Shaw Parade

Prices for Mercure Kuala Lumpur Shaw Parade

Monthly average prices

About this property

Location

Room options

Privilege, Room, 1 Queen Bed

Room, 1 Queen Bed (Privilege Luxe)

Classic Room, 2 Twin Beds

Suite, 1 Queen Bed

Superior Room, 1 Queen Bed (Classic)

Classic Room, 1 Queen Bed

Superior Room, 2 Twin Beds (Classic)

Guest reviews of Mercure Kuala Lumpur Shaw Parade

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Kuala Lumpur Shaw Parade

Prices for upcoming dates