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Hotel Hayden New York - Image 1
Hotel Hayden New York - Room
Hotel Hayden New York - Room
Hotel Hayden New York - View from room
Hotel Hayden New York - Bathroom

Hotel Hayden New York

Amenities

  • Parking

  • Non-Smoking Rooms

  • Valet Parking

  • Dry Cleaning

  • Housekeeping

  • Banquet Facilities

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Property description

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
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From

$239
/ night

Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Across many recent reviews, Hotel Hayden New York earns frequent praise for its central Chelsea location and friendly staff, while recurring complaints cite unreliable heating and air conditioning, dated rooms with maintenance issues, and a very limited continental breakfast.

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Facilities

Limited

Cleanliness

Inconsistent

Rooms

Dated

Service

Mixed

Location

Convenient

Dining

Limited

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2

Peter

IAN-logo

May 14, 2026

·

Stayed 3 nights

Rooms were not clean. we switched three rooms and finally gave up. first room was filthy with hair, they gave us a suite for the night and it was certainly more roomy but still not that clean. third room, air conditioning did not work and was dirty. breakfast was mediocre at best. the hotel staff was pretty freindly, esspecially the door guys. essentially this hotel was once pretty nice, but has not been maintined at all, and is poorly cleaned.
Rooms were not clean. we switched three rooms and finally gave up. first room was filthy with hair, they gave us a suite for the night and it was certainly more roomy but still not that clean. third room, air conditioning did not work and was dirty. breakfast was mediocre at best. the hotel staff was pretty freindly, esspecially the door guys. essentially this hotel was once pretty nice, but has not been maintined at all, and is poorly cleaned.
8

Lisa

IAN-logo

May 7, 2026

·

Stayed 1 night

This property is a bit worn but very comfortable. Comfy bed with nice linens, clean, air worked fine, nice staff. Breakfast bar and decent coffee in the rooms. The restaurant/bar is closed for renovation which was disappointing. The location is great. It is on the lower end of expensive for Midtown NYC. I would stay again.
This property is a bit worn but very comfortable. Comfy bed with nice linens, clean, air worked fine, nice staff. Breakfast bar and decent coffee in the rooms. The restaurant/bar is closed for renovation which was disappointing. The location is great. It is on the lower end of expensive for Midtown NYC. I would stay again.
8

Timothy

IAN-logo

May 1, 2026

·

Stayed 2 nights

Perfectly fine mid level hotel. Only gripe was a bit of a bleach smell in the room. Included continental breakfast was simple but a nice perk.
Perfectly fine mid level hotel. Only gripe was a bit of a bleach smell in the room. Included continental breakfast was simple but a nice perk.
2

Azfar

IAN-logo

Apr 26, 2026

·

Stayed 3 nights

Our room’s AC made very loud noise during 2 out of 3 nights. The bathroom will not flush for 2 days and I had to fix it myself. Made several complaints. We had 2 almost sleepless nights and the staff was not helpful at all. Will not recommend this place.
Our room’s AC made very loud noise during 2 out of 3 nights. The bathroom will not flush for 2 days and I had to fix it myself. Made several complaints. We had 2 almost sleepless nights and the staff was not helpful at all. Will not recommend this place.
8

Erika

IAN-logo

Apr 14, 2026

·

Stayed 5 nights

Overall we had a lovely stay and the staff was great. The bed was very firm but also not very stable? And the bedding was very very thin. The temperature of the room was difficult to get right. The shower does not have a door and the toilets did not have a good flush. Location was amazing, very close to the subway and the street it is on is not too busy. You are in the flower district so for most of the day plants are covering the sidewalk but I loved that. The staff was lovely and very helpful. It was really just the room that wasn't the greatest, which I guess is a pretty big deal when you're talking about a hotel.
Overall we had a lovely stay and the staff was great. The bed was very firm but also not very stable? And the bedding was very very thin. The temperature of the room was difficult to get right. The shower does not have a door and the toilets did not have a good flush. Location was amazing, very close to the subway and the street it is on is not too busy. You are in the flower district so for most of the day plants are covering the sidewalk but I loved that. The staff was lovely and very helpful. It was really just the room that wasn't the greatest, which I guess is a pretty big deal when you're talking about a hotel.
127 West 28th Street, Chelsea, New York (and vicinity), New York, United States of America

Location

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.1 km) from Bryant Park.

5th Avenue(0.3 miles)

Madison Square Garden(0.3 miles)

Madison Square Park(0.4 miles)

Herald Square(0.4 miles)

Chelsea Hotel(0.4 miles)

Macy's(0.4 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 05:30

Before 12:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Self parking is available on-site for a fee of USD 50 per night. Reservations are not required.

A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.

Pets are allowed, with a maximum fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

The property offers wheelchair-accessible facilities, including a step-free entrance, elevators, and accessible paths of travel. Assistive listening devices and Braille or raised signage are also available.

The hotel is located in the heart of New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. It is 0.5 miles from the Empire State Building and 0.7 miles from Times Square.

Up to 3 children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

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