Hotel Hayden New York

The best thing is location- midtown manhattan, close to the subway, I felt safe. Hotel is pretty modern, simple: there’s construction going on outside, it’s next door to a bunch of flower shops. The breakfast essentially is pastries , muffins , yoghurt and fruit. Checkin was 3pm and check out 12pm. It was busy. There’s a gym which is basic as expected in a hotel, free weights, cardio machines. Room had an ironing board and iron, safe, fridge. Can see all the complaints re air con- but mine was functioning perfectly fine. For the price it was significantly cheaper than the other hotels in the area, if you want a safe clean place to stay in the heart of New York then it’s a great option.

Pros: Great location and friendly staff Cons: Shower need to be updated. It's not covered all the way so created a puddle in the bathroom. Rooftop bar was closed due to renovation. It would have been nice if that is stated during booking and website.

Good location with great services. Love that they hold your bags before check in and even after check out. The downside was 47$ nightly service fee on top of the booking

The restaurant was closed and I booked it because it said had a restaurant.

Hotel under renovations. Rooftop inaccessible, rooms aren’t very clean and beds not comfortable (springs ) not worth the money

Solid place to stay. Friendly staff and very clean. Nothing too fancy. Top floor bar has been closed since COVID:( but staying on the garden street is fantastic.

The fees/billing are questionable and is scammy because the price on Expedia doesnt reflect what you pay when you get to the hotel. Its bait and switch. I highly advise not use the pay later option at this location. you will be charged twice. there is no on-site parking. You can park at the nearby ICON parking and you\'ll get a discount. So overall you are just paying for the convenience of being near madison square garden if you\'re coming in for a show. Amenities is lack luster is not worth paying over $200 in "accommodation" fees... a business center should be in a room. Not outside the elevator.

Nice hotel and nice room...the AC didn't work very well. AC in the hallways was excellent. Website said they had parking. But, it was a parking deck around the block.

At checkout, hotel added a ‘facility fee’ of almost $45 per day for booking with Expedia. They called it a 3rd party booking fee - unknown until checkout. Not Expedia’s fault. An obvious add-on after booking. Our cost was almost $100 more than booked.

Alas the bar and restaurant were closed for renovations. Otherwise this hotel was great. Very convenient for subway access and walking. We had no problem finding places to eat and drink. Breakfast was limited but had something for everyone in our group, and was enthusiastically provided.

The room was dirty. Specifically the bathroom floor/counter and shower. Air conditioning wasn’t working properly. Too bad cause it’s in a great location.

Lovely and accommodating staff. Good value and cleanliness is a priority. Thank you Hotel Hayden!

They really need to work on maintenance and cleaning, a lot of things were broken and cleaning was terrible, also the bed has a plastic cover underneath the sheets which is totally uncomfortable. I book this hotel for a couple days and I’m so glad that I didn’t have to stay more time, also the breakfast was a joke, consists in croissants, yogurt, apples and coffe also the guy in charge of that was viewing TikToks on the highest volume his phone could get. Terrible for a 4 stars hotel, I guess is bc the location otherwise it was looking more like a super 8 motel. Windows didn’t protect from noise, so imagine trying to sleep like that in a city like NY

The room was dirty (noticeable dirt on the floor and bed skirt), half the wardrobe was missing a door, the bathroom light did not work (I let the front desk know my first night of three, and they never fixed it). The heating/cooling did not work (no matter what temp you moved it to, it never changed temperatures); and lastly, the thin linens, tiny pillows and plastic on the mattress made it difficult to sleep. All in all, not a pleasant stay.

Hotel room was not clean properly it was over rated for sure good location but the rooms didn’t come close to being clean

Room had a strange smell, bathroom shower had visible mold

Don't let the high price and the photos online fool you-- this place is absolutely disgusting. When I arrived, there was actual food on the nightstand. The chair has stains all over it. Just EW.

My room was spotless, the hotel looked very clean and sharp, and the location is great for walking to areas of interest. Would definitely stay here again

Unfortunately room was a bit rundown and found a dirty used rag/hand cloth on the floor on arrival . Also room was a bit musty smelling.

A bit run down and dirty. Needs an upgrade. water shower flooded. old furniture in rooms. It got the job done.

The pillows were half the size of a standard pillow and we got four squares. The bed was extremely uncomfortable. Let’s not talk about the TV remote and the fact that no amount of alcohol wipes would help. AC wasn’t that great so not sure how guests are going to fair on the hot NY summers.

We booked our stay here for our anniversary trip, and it exceeded expectations! While smaller than pictured, the room was large enough for the two of us. There were enough hangers for us my wife to hang her clothes and coats for four days. And the luggage rack could handle a large duffle bag. The door to the room was near to the elevators, but we never heard any noise from them landing and opening on our floor. Nor did we hear commotion on the floor. The same could not be said about the noise from the street, but we attributed that to standard NYC ambiance. One complaint about the bedding; however, was the plastic mattress pad. While slightly loud, it also was not breathable so it could be a little uncomfortable. The AC worked well to counter that. The room was cleaned daily. And at one point when we needed a plunger for a clog, the front desk was able to send maintenance to help with that within 10 minutes. The staff were friendly and accommodating. The location was the favorite aspect of the hotel from our visit. We were shocked at just how walkable it was to many of the city’s sites, but it was also close to the multiple subway line entrances as well as the NYC Penn Station at MSG. It was close to many shops and restaurants as well. If we are able to make it back to NYC in the future we will look to stay at Hotel Hayden again.

Great location, but the rooms need some updating. The mattress was springy and squeaky. There was peeling paint in the room and the AC kept turning off requiring maintenance's to restart it.

Thinnest walls of any hotel I’ve ever stayed at. I could hear conversations next door and it was sooo loud. AVOID at all costs.

Being in the flower district provides nice surroundings, though there is a lot of traffic on the street at all hours. The hotel itself is comfortable, and close to subway stations and other conveniences.

Excellent room; very comfortable and clean. Internet svc was spotty at best. Decent continental bkfst with very comfortable dining arrangements Great location to interesting venues in lower west side. .

The bed has plastic underneath the sheets. The pillows were deflated. The paint was chipping off the wall. Would not be returning.

The stay in the room was very nice. The only issue we had was the beds, they were very stiff.

The hotel beds are unstable. When you sit on one side, the mattress pops up on the other end. The beds are lumpy, and uncomfortable. When we complained, the mgr complained about our complaint! The air conditioner makes constant, loud clanking noises. The toilet leaks. The trim along the walls is missing and pieces broken! They charge a $47 daily facility fee for an inferior facility!

The WiFi didn’t work, problem with air conditioning

Comfortable and quiet and very friendly front desk staff that always made me smile!

Good value for the price, great location, staff super friendly, breakfast was a pleasant surprise (guess I missed that in the description) etc etc. Would have given it a higher rating but the housekeeping was a disappointment. - Taking towels without leaving replacements - Showing up to clean the room while I was there, no problem with that BUT, after I sat in the lobby for 1/2 hour to let her clean it, I came back up to find it untouched? Called housekeeping to tell them not to worry about it, been out on the town for hours and was going to take a nap and, just nodded off and she’s knocking on the door again. So woken up and back down to the lobby…. - Next day left early and let housekeeping know I was gone and room was clear to be cleaned. Came back 7 hours later and NOT TOUCHED?? - Not really a big deal but at least wanted coffee for the AM and that took 4 phone calls and 3 trips to the room to get Caffeinated coffee (as opposed to the Decaf they kept sending up) Really too bad because I think it’s a great place otherwise….

This is the worst hotel I have ever stayed at. Not only was the hotel itself horrible but so was the staff. Our check-in time was for 3 PM and we had arrived at 4:30 PM. Once we got there, the receptionist had told us that our room wasn’t ready yet because of the linens, and that she had no idea when they would come in. We had asked her if there is a room we could use just to change because we had a reservation and she said that there was absolutely nothing that she could do and that it wasn’t her problem. We ended up missing our reservation and had to wait 3 1/2 hours before we got our room , the receptionist was extremely rude to us and I have never ever had any customer service like this before. We had asked to speak to the manager, which the receptionist replied that she would be in tomorrow. The next day on Friday we went down to reception to talk to the manager, and the new receptionist had told us that she would not be in until Monday. The two days we had been there our room was over 84° in Fahrenheit because the AC was not working. We had called the technician to come to our room over three times to fix the AC at one point he had told us that it was working, and we left for dinner when we got back to the room it was still excruciatingly hot and we went back down to receptionist to tell them it still was not working. when we told her it wasn' working she told us there was nothing she could do and we are lucky she doesn' freak out on us. Horrible hotel, horrible staff!

Hotel met my needs. Reasonable price for NY hotel. Very nice, efficient staff.

The staff is Outstanding & Superb! I had the pleasure of Meeting and speaking with Greg the Director and his assistant. Outstanding doesnt cover it! Tyler at the front desk is amazing! Everyone at the hotel is just great! I wish i knew all their names to give them the praise they deserve! This is a great hotel because the staff makes it more than great!

Checking in was a challenge. I waited over 20 minutes at the front desk as no one was there. When the staff member finally came, there was a long line behind me. He had issues entering my credit card info, and told me it was being declined even though I had received a text message on my cell phone letting me know a charge had been authorized. I ended up having to turn my phone on, pay international charges to call my visa company that then confirmed there was no issue with my card. After over an hour had passed, another staff member came to help and fixed the issue in their computer and finally gave us keys to our room.

I booked this hotel because it had rave reviews on the site, but it was one of the worst places I’ve stayed. They wouldn’t let me check in until two hours after check-in time, there was no working wifi in the room and they refused to look into it, stating that “no one else in the nearby rooms had complained. I requested housekeeping both days - just asking for the basics - trash to be emptied and new towels - but no one ever came. I received a note under my door on the last day stating “no housekeeping came because I declined service”. I never did any such thing. Upon checkout, there were two other guests who heard me giving my review and they both said they experienced the same. This is the first time I feel that hotels.com ratings have led me astray.

Terrible customer service, both from Expedia and the hotel - don’t expect help from either place if you need assistance w a reservation….they only want your $ not your satisfaction as a customer

We enjoyed our stay here very much from check in to checkout, Tyler at the front desk was very nice when we arrived as well as all staff. great price, great location for all the tourist events, activities and some really great restaurants. The breakfast was a convenient and quick option for us, we were able to save money and get to our destinations quickly for the day, delicious pastries, if there was only one thing I would say, is to add a juice option. We appreciated that the hotel was quiet inside and outside. I honestly think when it came to location, my favorite thing was the amazing aroma from the flower vendors in the Flower district the hotel is located in, and to watch the hard work going in to setting them all up for the day and putting them away did not go unnoticed. Do not listen to the minor negative comments in the reviews, we will definitely be back!

I arrived at the hotel at 3 AM only to find that my room had been canceled without Expedia or the hotel letting me know that it had been canceled I was then not able to find a hotel room for the night because of the way that I was treated when I walked into hotel Hayden the security guard laughed at me at me being stranded in New York City at 3 AM without a hotel room Keeping people on your staff that treat people this way is a travesty they were horrible to me and I think that you should know and do something about it

Only 4 blocks to Penn Station, Macy’s, & Madison Square Gardens Had a lovely stay

The room was clean yet small. Not much of a view. Toiletries were acceptable but the hidden 36.00 resort fee wasn’t. To be told upon check-in wasn’t good from Hotels.com nor the hotel itself. This hotel isn’t worth 300. a night.

Great location. Very nice staff.

Like the location

Great location in the Flower District, and within a 4 minute walk to 2 subway lines, about 10 minutes to Empire State building, and 20 minutes to Times Square. The room was very comfortable and spacious (which is not typical for NYC!). The staff was very helpful and quick with requests (replacement of hair dryer, unlocking the safe). Continental breakfast is provided with fresh pastries, fruit, yogurt, coffee and tea. A gluten-free option would have been nice, but otherwise everything was fresh. I would come back to stay here for price to quality ratio. A great find!

Great Staff! Convenience location (subway 1, & R,W line), lots of dining options and coffee shops nearby.

We booked our stay here for our anniversary trip, and it exceeded expectations! While smaller than pictured, the room was large enough for the two of us. There were enough hangers for us my wife to hang her clothes and coats for four days. And the luggage rack could handle a large duffle bag. The door to the room was near to the elevators, but we never heard any noise from them landing and opening on our floor. Nor did we hear commotion on the floor. The same could not be said about the noise from the street, but we attributed that to standard NYC ambiance. One complaint about the bedding; however, was the plastic mattress pad. While slightly loud, it also was not breathable so it could be a little uncomfortable. The AC worked well to counter that. The room was cleaned daily. And at one point when we needed a plunger for a clog, the front desk was able to send maintenance to help with that within 10 minutes. The staff were friendly and accommodating. The location was the favorite aspect of the hotel from our visit. We were shocked at just how walkable it was to many of the city’s sites, but it was also close to the multiple subway line entrances as well as the NYC Penn Station at MSG. It was close to many shops and restaurants as well. If we are able to make it back to NYC in the future we will look to stay at Hotel Hayden again.

This was a superb hotel and its location in Chelsea is ideal and it is 1 block to the #1 Train so it’s a 20 minutes to Battery Park and 30 minutes to Harlem. Highly recommend.

Beautiful location in the flower district easy to walk too many locations as well as Subway stations close by. Staff was very kind and responsive very clean!

Hotel is in a great location on a side street just a couple of blocks from Madison Square Garden and the Amtrak train station. Hotel is clean, well maintained and the staff is very courteous. it is advertised as offering free breakfast, however the hours of the breakfast do not start until 7:30 a.m., which is a little late for me. Also, they only have apples, bananas, a few donuts and muffins. So, it is disappointing in the selections offered.

Mattresses are so uncomfortable that I barely was able to sleep. Little table between beds about to break. “Breakfast” very limited all the time.

They really need to work on maintenance and cleaning, a lot of things were broken and cleaning was terrible, also the bed has a plastic cover underneath the sheets which is totally uncomfortable. I book this hotel for a couple days and I’m so glad that I didn’t have to stay more time, also the breakfast was a joke, consists in croissants, yogurt, apples and coffe also the guy in charge of that was viewing TikToks on the highest volume his phone could get. Terrible for a 4 stars hotel, I guess is bc the location otherwise it was looking more like a super 8 motel. Windows didn’t protect from noise, so imagine trying to sleep like that in a city like NY

Liked the very good breakfast pastries

Great hotel! Excellent location close to Penn Station, close to the subway, beautiful street with the flower shops, the room was vey clean and comfortable, coffee with the fresh pastry in the morning, very quiet, has elevators. I definitely recommend..

Pros- location was convenient, close to the subway and within walking distance to many attractions. Small continental breakfast included-fruit, yogurt, muffins, coffee. Cons- check-in says 3:00 but our room wasn't ready till almost 4:00. AC didn’t work & it was HOT. We asked for it to be fixed or to change rooms but it didn’t happen. No fitted sheet on the beds just a top sheet over a very loose fitted plastic covering. No curtain or door on the shower & the shower head was horrible so water got everywhere & made it almost impossible to wash your hair. Definitely wouldn't stay here again.

Okay. Breakfast was lame. Okay was just blah. Staff was nice. Lots of the guest were loud and annoying. Tv channels were good. Room was quiet.

Nice, efficient, and welcoming atmosphere. Because of some construction on site, we missed the Mykonos restaurant on the roof but are looking forward to dining there again on another occasion. The continental breakfast was a bit skimpy for someone like my husband who likes eggs and/or granola, but it was fine for me who just drinks coffee and eats a small yogurt.

Hotel is in a great location on a side street just a couple of blocks from Madison Square Garden and the Amtrak train station. Hotel is clean, well maintained and the staff is very courteous. it is advertised as offering free breakfast, however the hours of the breakfast do not start until 7:30 a.m., which is a little late for me. Also, they only have apples, bananas, a few donuts and muffins. So, it is disappointing in the selections offered.

Alas the bar and restaurant were closed for renovations. Otherwise this hotel was great. Very convenient for subway access and walking. We had no problem finding places to eat and drink. Breakfast was limited but had something for everyone in our group, and was enthusiastically provided.

Good price, safe hotel, fantastic location. But... room was a bit worse for wear, dirty (not filthy). It's a perfectly fine place if you're looking to save money - but with about 10 hotels in the near few blocks, they need to slap a few coats of paint on the rooms and maybe do a bit of deep cleaning. Staff was very friendly. Loved the breakfast guys vibe - put me a good mood for the day.