Is parking available at the hotel?

Yes, parking is available on-site, but it is limited. Free self-parking is offered for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6 AM to 10 AM.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in or late check-out may be available upon request, and guests should contact the property in advance for arrangements.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additionally, elevators are available for easy access to different floors.

Where is the hotel located in relation to local attractions?

The hotel is located in Cypress, just 0.2 km from Houston Premium Outlets and 6 minutes from Cypress Lakes Golf Club. It is also within a short drive to Zube Park and Blackhorse Golf Club.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Specific operational hours may vary, and it is recommended to check with the hotel for seasonal availability.

Holiday Inn Express & Suites Houston NW

Average nightly price at Holiday Inn Express & Suites - Houston NW - Cypress Grand Pky by IHG by month, last 12 months (USD)
Month	Average price
January	$108
February	$139
March	$115
April	$114
May	$131
June	$140
July	$132
August	$116
September	$119
October	$127
November	$133
December	$105

What guests think

At Holiday Inn Express & Suites - Houston NW - Cypress Grand Pky by IHG, travelers praise clean, comfortable rooms, friendly staff, and a convenient location by the Houston Premium Outlets, contributing to an overall quiet, easy stay.

Several reviews cite recurring hot water problems and slippery shower floors, plus occasional maintenance issues like broken shades or minor odors. A few guests mentioned cleanliness lapses and supply or temperature hiccups at breakfast during busy times. Overall, it suits travelers seeking reliability over frills.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is convenient and generally felt safe. The gym is usable but some guests noted limited or broken equipment, and a few mentioned a dirty pool area.

Related guest reviews

4

Gavin

May 4, 2024

·

Stayed 1 night

Trucks were broken into during my stay.

10

Taneasha

Aug 7, 2025

·

Stayed 2 nights

I love the location. I wish the gym had more equipment .

10

Charles W

Nov 1, 2025

·

Stayed 1 night

Breakfast menu was fresh. Parking safe and easy

6

Deena

Jun 20, 2023

·

Stayed 2 nights

Very comfortable beds but room was small. The pool chairs were dirty.

10

Patricia

Oct 26, 2025

·

Stayed 1 night

Clean rooms & dining area. Good quality linens & pillows. Friendly staff. Parking close to the door.

10

Robert

Oct 28, 2025

·

Stayed 1 night

The only issue I encountered is as I was leaving someone had bled all over the floor and I reported it to the clerk as I was checking out. Aside from that everything was fine, room was clean and comfortable. Breakfast was good. Parking was good. It was quiet.

10

Cetelia

Jan 20, 2025

·

Stayed 1 night

## Short Review of My One-Night Stay I had a wonderful one-night stay at this hotel! The check-in male staff was incredibly friendly, and my room and bathroom were very clean. The bed and pillows were super comfortable, making for a great night's sleep. The only downside was the shower pressure could have been stronger, and the hot water a bit hotter. However, the hotel's walkable proximity to the mall and a variety of nearby dining options more than made up for it. Unfortunately, I didn’t get a chance to experience the breakfast because it didn’t start until 7am (Sunday). My daughter and I did visit the workout room and discovered it to be more than adequate with lots of free weights and a variety of ellipticals for a nice workout I would definitely stay here again! 🌟🌟🌟🌟

10

Jeffrey

Jul 2, 2025

·

Stayed 2 nights

I give it a 5 star just almost everything about it was perfect staff was sincerely nice, the room was so thoughout even had a tray to rollin to bed to eat on. Ha! My wige wishe you had a mirror instead of photo in main area even though you had a nice sized mirror at the entrance and bathroom. I loved it. Only thing I would ask is your fitness center if u have something broke get it fixed or throw it away. I got on the rowing machine and the batteries were dead on the main screen but then I thought I would row but I found out quickly the chain was not working properly. I use this for my cardio but honestly I had a wonderful experience the breakfast looked delicious but I had to pass but I’m sure it was especially the biscuits looked awesome. Thank u

8

dina

Aug 17, 2024

·

Stayed 1 night

The hotel and rooms were great, very nice, the staff was excellent, however the outside pool area, was very dirty, tables not cleaned, floors dirty, the pool bathrooms dirty but sweated or cleaned, the parking lot, people liter from their vehicles, however I watched staff walked pass it all day whille I was at the pool, they were even taking the garbage out, and walking right pass all the liter, which brought attention to all the birds.

10

Debbie

Jan 25, 2024

·

Stayed 1 night

From beginning to end it was a good experience. The staff was extremely welcoming and friendly. Very clean!! Well lit parking lot and surroundings! Will definitely stay again!

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Cleanliness

Many guests found rooms and common areas very clean with fresh linens. However, several reviews reported lapses such as odors, bathroom residue, or a pest sighting.

Related guest reviews

2

Catrina

Sep 8, 2025

·

Stayed 1 night

Property must have been under renovation. It was disgusting. Dirt/graffiti on the walls in the hallways. Was assigned a room that was dusty and dirty and had a stench. There were drawings and markings throughout. Host graciously assigned me to another room which was a little better as far as cleanliness but floor had some issues. Also very creepy. I did not feel safe there so I left. Money wasted!

10

Colleen

Dec 23, 2025

·

Stayed 1 night

The hotel was extremely clean and nice. The breakfast was the best we’ve had in a while at a budget hotel.

10

Stephanie

Jul 22, 2025

·

Stayed 1 night

Very clean!

4

Laura

Mar 31, 2025

·

Stayed 2 nights

I only have to say about the room cleanliness, it was terrible. In the bathroom, even though the bathtub smelled of Clorox , there was hair from the previous guests and the bed sheets were dirty, with stains and wrinkles from when someone had already slept there. I also have to say that the cleaning staff knocks on doors in the morning, and if they can't get in, they don't clean the room. That's what happened to us, and they didn't even give us clean towels.

10

Robert

Oct 28, 2025

·

Stayed 1 night

The only issue I encountered is as I was leaving someone had bled all over the floor and I reported it to the clerk as I was checking out. Aside from that everything was fine, room was clean and comfortable. Breakfast was good. Parking was good. It was quiet.

10

Amanda

Jul 11, 2023

·

Stayed 3 nights

I was so impressed by just how clean the hotel was! It smelled and “felt” clean, too. The staff was always very friendly and welcoming. This was a great property to stay at!

2

Jared

Jun 22, 2023

·

Stayed 7 nights

Stay was fine till we found a GIANT cochroach in our room. Spoke with the manager, and apparently what they could do for us was limited because we prepaid. Taking mental note, to never do that again. The GM was supposed to reach out to us and never did.

8

Deborah Sue

Apr 13, 2025

·

Stayed 2 nights

Staff very friendly and let us check in early. Room smelled a little funky but thought maybe just stale. When we got back at 9:30 at night smell was worse. Smelled like old vomit. Room 222. Next morning told front desk and they switched rooms for us. Breakfast was wonderful.

10

Patrick

Oct 3, 2025

·

Stayed 1 night

One of the cleanest and most comfortable rooms I’ve stayed in, great layout to maximize space. There are also EV chargers located very closely in the mall parking lot next door. Would love to stay again.

8

Kelly

Dec 21, 2024

·

Stayed 1 night

We arrived to a staff that was very friendly and professional. The room was fine until we got to the area of the toilet. There was a booger smeared on the wall, assuming from the guest beforehand. The room smelled very strongly of bleach. That could be a good thing when it makes you feel like the room was actually cleaned. We went downstairs for cookies later in the evening as the staff was switching over and the income staff was just as wonderful. We think this situation with the yucky stuff in the bathroom was an anomaly. Our stays before were fine.

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Rooms

Rooms are comfortable and generally quiet with well‑liked beds. Recurring issues include inadequate hot water, slippery showers, and occasional maintenance or noise problems such as broken shades, A/C noise, small layouts, or odors.

Related guest reviews

2

Sherihan

Sep 30, 2024

·

Stayed 1 night

The room was very smally

4

Charles

Dec 18, 2024

·

Stayed 8 nights

CAUTION: Hot water temp at the room fixtures was poor. It was only 100 degrees F which is far below the minimum temp of 122 degree F specified by OSHA and the CDC for disease control. Morning showers started out only warm and cooled off within a few minutes. A hot shower was impossible to have. This also occurred during my previous stay a few weeks earlier, but I was there for only one day and did not complain or report it. But this stay was for a week. I reported it and they sent a maintenance guy who spoke absolutely no English. We had to communicate using a translation app on his phone. His response was to increase the hot water temperature for only my end of the floor my room was on. The water temp did improve, increasing from 100 degrees F to 110 degrees F. That was better, but still fails to meet the CDC and OSHA minimum temp of 122 degrees F. Don't stay here unless you like cold showers.

6

Dolores

May 4, 2025

·

Stayed 2 nights

During our stay it was very clean and quiet! Room was cleaned during our 2 night stay! No hot water and phone busy every time I called on the second night! In the morning still no hot wate! Guests were NOT notified of this!

6

James

Sep 1, 2024

·

Stayed 2 nights

Window shade would not lower to block out outside lights or morning sun.

8

Margaret

Jun 5, 2025

·

Stayed 6 nights

Hotel was very nice but the double queen "suite" rooms could be a little larger. The breakfast was extremely busy so much so that food ran low and there was not enough seating.

8

Russell

May 15, 2023

·

Stayed 1 night

Check in was easy and the room was clean. The shades are electric, but they had been broken already, so know that going in.

8

Michelle

Jun 6, 2024

·

Stayed 2 nights

I was in a room next to the primary parking lot, so lots of car and people noise throughout the nights. Also. It appears I am allergic to the bedding. I woke up in hives.

10

AR

Dec 28, 2025

·

Stayed 1 night

Just what we were looking for, comfy bed, clean, quiet, decent breakfast, attentive staff and just next door to an outlet mall. One thing you do need to be aware of however, the shower is extremely slippery! Something I found out about to my cost, I went over in the shower injuring my foot. Thankfully it wasn’t broken as confirmed by X-ray but still badly bruised and swollen. You have been warned!

10

Laura

Apr 12, 2025

·

Stayed 1 night

Here for a celebration with friends. The hotel is nice and clean. The service counter was friendly. The shower is kind of on the extra slippery slide. Overall, I would stay here again.

6

Mark

Jul 24, 2025

·

Stayed 1 night

Everything was really good until I went to take a shower. Ran the water for 10 minutes, no hot water. Was on the 4th floor, had to take a cold shower. I thought that perhaps a reduced rate would be offered, none was.

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Service

Staff are widely praised as friendly, accommodating, and proactive, with multiple shout‑outs to front‑desk team members. A few guests reported rude or unhelpful interactions.

Related guest reviews

10

Ross

May 16, 2023

·

Stayed 3 nights

Zach at the front desk was the most helpful, friendly employee I have ever experienced at a hotel. He literally made my stay in Houston (Cypress) awesome. The breakfast was great and all the other staff I encountered were above average and friendly.

10

Patricia

Oct 25, 2025

·

Stayed 1 night

There are two hotels in the area, a LaQuinta & this Holiday Inn Express. The HIE is better. Cleaner, better quality sheets & pillows, better breakfast, etc. It's more expensive, but usually not by much. It's generally worth the added cost. The clerks are friendly, quick at check-in, and always available.

10

edith

Dec 25, 2025

·

Stayed 2 nights

The young man that checked me in demonstrated excellent customer service. I hope he gets recognized for his welcoming demeanor and excellent customer service skills.

8

Felisia

Jul 14, 2024

·

Stayed 2 nights

Property seemed fairly new, nice finishes and common area. We loved that it was within walking distance to the outlet mall. Breakfast had lots of good options. We came with a youth team for a tournament and what impressed me the most was the staff. A hurricane had just come through Houston 4 days prior and many people in the area were still without power including some employees. Despite all that, Melissa, at the front desk took great care of our group. She confirmed the property was still open, helped coordinate rooms, provided dining recommendations, packed carry-and-go breakfasts for our players because our game time was before breakfast and helped some of our team with late check out. She was wonderful!!

10

Stephanie

Apr 3, 2025

·

Stayed 1 night

The most accommodating staff I’ve ever experienced at a hotel!

10

Charles W

Oct 27, 2025

·

Stayed 1 night

10/24/25 Friday night during the storm, and tornado warnings, we got a text from hotel to come to the Lobby. We were thankful that the hotel staff looked out for our safety. We especially want to shout out to Vee, as she fixed a situation with our door, related to the power outage. She was Knowledgeable, efficient, and kind hearted. Very professional, and made our stay great! We felt very safe Vee, thank you!!

10

LaToya

Jan 17, 2024

·

Stayed 1 night

Stayed here several times over the last few years when relocating for work. This time is by far the best and obviously under new management! Excellent improvement!

2

Jinhyun

Nov 30, 2023

·

Stayed 1 night

I was very satisfied with the location and facilities here. But the staff at check-in were very rude and made me feel very uncomfortable. I've never had an experience like this in any hotel. (I think it was probably the employee who temporarily handled check-in when the front desk staff member was away for a while.) I couldn't find any respect or even the slightest kindness from that employee. Moreover, the employee continued to look at the child with a very unpleasant look as he took the free cookies. I want to ask why the employee did that. I think the first step in creating an impression of a hotel for travelers is the check-in time. I believe that even if it is not extreme hospitality, the staff's minimal consideration and respect for guests has a very large impact in determining satisfaction with the hotel. I'm sure no guest would want to be treated like that by hotel staff while paying for their own stay. I really can't recommend it enough. Especially if you're not white!

2

David

Aug 17, 2025

·

Stayed 1 night

Front desk will not help know one

10

Patricia

Mar 30, 2024

·

Stayed 1 night

Friendliest front desk staff ever! We booked a double bed with sleeper sofa suite. When we checked in we were given a double bed room because we were told that’s how it was booked through hotels.com. I said ok I’d dispute it with them, not Holiday Inn fault.i couldn’t find online where to dispute but busy with family so would figure it out Monday. Property manager called me & walked me through reimbursement with hotels.com. There’s a reason we choose Holiday Inn Express.

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Location

Adjacent to Houston Premium Outlets with dining and shopping within easy walking distance. One guest found the property hard to spot from the access road.

Related guest reviews

10

Lisa

Nov 30, 2024

·

Stayed 1 night

Close to mall

10

Kahrim Young

Jan 31, 2025

·

Stayed 1 night

Location was great. Clean hotel and friendly staff.

10

Stacy

Jul 26, 2023

·

Stayed 2 nights

Location is great for shopping.

10

Nicole

May 7, 2023

·

Stayed 4 nights

I stayed here for a short stay on a work trip and I’m glad I picked this hotel. It was very clean, safe and very peaceful. Two perks …it’s literally 2 min walk to the Houston Premium Outlets and the breakfast had many options (so tasty). Next time I visit , I will definitely stay at this hotel again !

10

ERASTO

Apr 10, 2025

·

Stayed 2 nights

It is a must for us when going to the premium outlets, good pizza nearby and tons of shopping

10

Ibrahim Abiodun

Mar 16, 2024

·

Stayed 2 nights

Near shopping

10

Nicolas

Jan 29, 2025

·

Stayed 2 nights

Excellent & convenient hotel if you plan to do some shopping in Houston Premium Outlets. It has a great location, the hotel is nice, modern and clean and the staff is very friendly. It has a good free buffet breakfast.

10

symantha

Apr 3, 2025

·

Stayed 4 nights

Short walk Houston Premiere Shopping Mall!

6

Christopher

Mar 27, 2024

·

Stayed 1 night

Property is difficult to notice from the access highway.

10

Omar

Oct 31, 2024

·

Stayed 1 night

Great location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally good with a hot selection and decent variety. During busy periods, some guests encountered low or cold items, and one noted a later Sunday start time.

Related guest reviews

10

Charles W

Nov 1, 2025

·

Stayed 1 night

Breakfast menu was fresh. Parking safe and easy

10

Colleen

Dec 23, 2025

·

Stayed 1 night

The hotel was extremely clean and nice. The breakfast was the best we’ve had in a while at a budget hotel.

10

Victoria

May 30, 2024

·

Stayed 4 nights

They have very good breakfast options.

10

Cetelia

Jan 20, 2025

·

Stayed 1 night

## Short Review of My One-Night Stay I had a wonderful one-night stay at this hotel! The check-in male staff was incredibly friendly, and my room and bathroom were very clean. The bed and pillows were super comfortable, making for a great night's sleep. The only downside was the shower pressure could have been stronger, and the hot water a bit hotter. However, the hotel's walkable proximity to the mall and a variety of nearby dining options more than made up for it. Unfortunately, I didn’t get a chance to experience the breakfast because it didn’t start until 7am (Sunday). My daughter and I did visit the workout room and discovered it to be more than adequate with lots of free weights and a variety of ellipticals for a nice workout I would definitely stay here again! 🌟🌟🌟🌟

8

Margaret

Jun 5, 2025

·

Stayed 6 nights

Hotel was very nice but the double queen "suite" rooms could be a little larger. The breakfast was extremely busy so much so that food ran low and there was not enough seating.

10

David

Nov 6, 2023

·

Stayed 1 night

Very nice place. Staff was extremely friendly & helpful. Rooms were great. Awesome location next to Premier Outlet Mall. Our only disappointment was breakfast. Unfortunately, by the time we attended at 9:30am, they were out of biscuits & eggs. Those are the best & our favorite part of the breakfast meal. The meat looked a little under cooked also. Other than that, it was a totally AWESOME! stay!

8

Michael

Aug 23, 2025

·

Stayed 1 night

Cold breakfast food, late night fight in parking lot?

10

Robyn

Jul 28, 2025

·

Stayed 2 nights

Slept great, good shower, great breakfast, pleasant staff. Thank you

8

Jennifer

Oct 11, 2024

·

Stayed 1 night

The hotel is very conveniently located on the same property as the outlet mall. Breakfast was included and better than expected, with eggs, bacon, sausage, biscuits and gravy, pancakes, and more.

8

Ahmed

Feb 23, 2025

·

Stayed 3 nights

From check-in to check-out, the experience was wonderful! The staff was incredibly nice, everything was clean, and the furniture was in excellent condition. The breakfast had a great variety of options. Highly recommend!”

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $131	10 $193	11 $263	12 $205	13 $243	14 $309
15 $112	16 $116	17 $122	18 $122	19 $117	20 $143	21 $146
22 $126	23 $117	24 $129	25 $160	26 $227	27 $205	28 $169
29 $127	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
		1 $146	2 $138	3 $140	4 $177	5 $181
6 $126	7 $178	8 $203	9 $137	10 $143	11 $173	12 $151
13 $114	14 $110	15 $113	16 $113	17 $117	18 $141	19 $153
20 $120	21 $107	22 $117	23 $121	24 $125	25 $146	26 $155
27 $117	28 $120	29 $128	30 $129	31 $129

Holiday Inn Express & Suites - Houston NW - Cypress Grand Pky by IHG

Prices for Holiday Inn Express & Suites - Houston NW - Cypress Grand Pky by IHG

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible (Communications)

Suite, 2 Queen Beds

Suite, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed

Standard Room

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 2 Queen Beds, Roll-In Shower (Communications)

Guest reviews of Holiday Inn Express & Suites - Houston NW - Cypress Grand Pky by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Holiday Inn Express & Suites - Houston NW - Cypress Grand Pky by IHG

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