Renaissance Dallas at Plano Legacy West Hotel
Property description
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guest...
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Guest reviews
8.6
Fabulous
Based on 643 verified reviews
Who stays here?
Business
26%
Couple
47%
Family
26%
What guests think
AI-generated summary based on recent guest reviews
At Renaissance Dallas at Plano Legacy West Hotel, travelers frequently highlight the walkable location, stylish spaces, and generally clean, comfortable rooms, along with friendly service and a lively lobby-bar scene that suits both weekend getaways and business stays.
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4
Patrick
2 weeks ago
·
Stayed 3 nights
The room wasn’t cleaned very well during our stay. We were not greeted properly upon first arriving and we never received a cart to bring our belongings up to the room. We ended up making 2 trips and taking them up by ourselves. The TV was horrible and would cut off every 2-3 minutes for 30 second intervals. The pillows had a smell to them. The manager was nice and gave us a discount. However, I don’t think I would come back considering the price after discount still wasn’t good considering the service. You had to really push and call multiple times when making a request for items, etc. The room was very noisy and we had to be moved to another room. Even then, there were a lot of slamming doors by other guests. Not an enjoyable experience.
The room wasn’t cleaned very well during our stay. We were not greeted properly upon first arriving and we never received a cart to bring our belongings up to the room. We ended up making 2 trips and taking them up by ourselves. The TV was horrible and would cut off every 2-3 minutes for 30 second intervals. The pillows had a smell to them. The manager was nice and gave us a discount. However, I don’t think I would come back considering the price after discount still wasn’t good considering the service. You had to really push and call multiple times when making a request for items, etc. The room was very noisy and we had to be moved to another room. Even then, there were a lot of slamming doors by other guests. Not an enjoyable experience.
10
Samuel
3 weeks ago
·
Stayed 1 night
Very clean hotel comfortable beddings Very clean hotel
Very clean hotel comfortable beddings Very clean hotel
8
Joe
3 weeks ago
·
Stayed 2 nights
First shower barely a trickle. Hopes for as much or more on the second morning but it was left. Had to wash in the sink. Will stay again but ask for it to be fixed right away if no pressure. Engineering came right away to fix the USB charger so that was good.
First shower barely a trickle. Hopes for as much or more on the second morning but it was left. Had to wash in the sink. Will stay again but ask for it to be fixed right away if no pressure. Engineering came right away to fix the USB charger so that was good.
4
Adam
Mar 27, 2026
·
Stayed 1 night
Lobby, gym, and pool areas were nice, but the room was dirty, boogers on the wall, coffee pods still in the machine, mystery fluids on the lamp shade and bathroom walls, and I was double charged for parking, once on the card I had on file and I also had to pay to leave the garage (the exact same amount). After over 20 minutes on the phone with outsourced customer service, I just gave up.
Lobby, gym, and pool areas were nice, but the room was dirty, boogers on the wall, coffee pods still in the machine, mystery fluids on the lamp shade and bathroom walls, and I was double charged for parking, once on the card I had on file and I also had to pay to leave the garage (the exact same amount). After over 20 minutes on the phone with outsourced customer service, I just gave up.
10
Erin
Mar 23, 2026
·
Stayed 2 nights
Loved everything about this place
Loved everything about this place
6007 Legacy Drive, Legacy Park, Plano, Dallas (and vicinity), Texas, United States of America
Location
With a stay at Renaissance Dallas at Plano Legacy West Hotel in Plano (Legacy Park), you'll be steps from Legacy West and 8 minutes by foot from The Shops at Legacy. This hotel is 11 mi (17.7 km) from Galleria Dallas and 2 mi (3.2 km) from Stonebriar Centre Mall.
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