Scottish Inns & Suites - Crosby

All in all, I had a great time in Texas, me and my wife plan this trip months in advance. We took this trip with our eight month old baby in order for my family to meet our baby. During the process of staying in this hotel. The staff was incredibly rude. In the lobby, there is a sign that says $500 charge fee if they find any type of smoking in your rooms luckily for us we do not smoke, but once we entered our room, it smelt like cigarette smoke and there was cigarette burn holes on our bed. They only gave one hotel card, which is completely understanding what I asked for a second hotel card. They were extremely rude and could not comprehend why we needed a second hotel card. I then unnecessarily explained how it’s not only me but my wife, which they know and my baby and that when you have a baby especially a newborn under the stress of traveling. I would expect there to be two hotel cars. Which I ended up getting no problem fast-forward to our last night where my wife attempted to do laundry. The laundry room locked us out. My wife immediately went to the front desk, which then a separate lady was very confrontational and did not believe that my wife was a resident at this hotel. When we’ve both submitted our IDs prior, I then had to come down there with proof that we paid for a hotel room in order for us to get our laundry. This could’ve been much worse for us being that we had a baby and all of his clothes in the laundry. For a single person it’s OK for a family don’t go.

Yes AC worked

Clean room

Hard place to stay after a 16 hour drive. There wasn’t breakfast like it stated so that was upsetting. We stayed in a room with a door connected to a bigger room almost like a home which was creepy we pulled up a table to it. We could hear music and banging all night. Bugs came inside our room from holes in guessing in bottom of door and a lizard was living in there that scared the crap out of me in the bathroom. I knew I couldn’t stay another night and left. I got refunded for 4 days but not the first night we stayed after being up all night with creepy crawls and people. I was going to sleep on the floor at a relatives if I had to I couldn’t go back personally think I should have Ben reimbursed for all the days but I was thankful for what I could get back to give me an option to stay somewhere else.

Clean room. Good space. Friendly staff.