DoubleTree by Hilton New York Times Square West

Good things: The room was a very good room and I had no problems with cleanliness etc. All the staff were very helpful. Distance to places-excellent. No problem recommendng ths place however some general niggles. A) air conditioning was very noisy. This however was rectified by asking for a fan. B) the guy who checked me in was chewing gum maybe normal for USA but I didn't feel it gave professional look. C) Ordered room service at 10pm . When it hadn't arrived at 12 I was given mixed messages of whether it was available or not. D) Everything was scan this or that for details of the hotel. I know it was meant to be eco friendly but when I have just arrived and have little charge left, I still prefer a bit of paper telling me the rules. Especially this would have helped with point c E) I booked out of my room and went back to pick up luggage. All restrooms are key only (and on lower floor) which was a real pain in using and I had to ask a member of staff.. Also you had to put in your key code to come down in the lifts (not just up) so if you left it in your room by mistake you would have problems.

Hotel front desk staff especially Fatima was friendly and welcoming.

The AC did not cool the room sufficiently. The room was rather hot even when the AC was turned to max cool.

Great location and great staff.

The staff member who checked us in was amazing