Hôtel Des Iles

My wife fell and got injured in the bath tub as it was way too deep to step in. There was no anti slip mat or anything to hold while stepping in or out. I slipped a bit too but luckily did not fell. Toilet was not functioning properly either. The debit machine did not work to get our payment. The receptionist ask me to pay it online booking. Next morning. They charge us for city taxes and breakfast as they told us internet price did not include both. Had we know it, we would have left this haunted place without breakfast. We do not recommend this place at all.

Hotel has no air conditioning and very dated and rundown. Cannot be a 4 stars rating with today's standards. Tv has no channel and the room has no AC, we had to open the window to be able to sleep at night, which in return, invited mosquitos to have free dinner while we were asleep. Receptionist lady wasn't too friendly neither compared to other hotels we've been to.

Average place

At my arrival I did smell some fresh paint, when I told the front desk about it in friendly way, I was told there is no smell, and you’re not supposed to smell it in a sarcastic way. What a great start at the front desk. Then the guy behind the desk gave the room keys to the bellman I followed him, the room was not ready. I went for a walk for few minutes without even a word. The checkout was great, very professional and with a smile.

Blood stain and cigarette burns on the bedding. When asked reception if we could change room we were told none is available. We asked for bedding to be changed and were told it can happen at 18.00. We asked at 16.00. When we came back from dinner at 21.00 nothing was changed. The hotel is pretty run down. Hotel is not very clean.