Is parking available at the hotel?

Parking is available nearby for a fee of approximately USD 12 per night. The parking facility is open from 6:00 AM to 10:00 PM and is located 164 feet away from the hotel. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 9 to 10 for adults and USD 5 to 6 for children.

Does the hotel allow pets?

The hotel allows pets with a maximum fee of USD 20 per pet, per day, and a maximum charge of USD 40 per stay. Service animals are exempt from fees. Guests are encouraged to contact the property directly to arrange for bringing pets.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including elevators and step-free entrances. However, specific features may vary, so guests are encouraged to inquire directly with the hotel for detailed information.

Where is the hotel located in relation to key landmarks?

The hotel is located in Puerto Montt, within a 5-minute walk of the Juan Pablo II Museum and Costanera. It is approximately 0.6 miles from the Dock and 0.7 miles from Plaza de Armas. The nearest major airport, Puerto Montt (PMC-Tepual), is about 10.9 miles away.

What are the hotel's policies regarding children?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified, so guests are encouraged to check directly with the property for details.

ibis Puerto Montt Hotel

Average nightly price at ibis Puerto Montt by month, last 12 months (USD)
Month	Average price
January	US$84
February	US$86
March	US$78
April	US$75
May	US$72
June	US$62
July	US$67
August	US$62
September	US$56
October	US$65
November	US$69
December	US$66

What guests think

At ibis Puerto Montt, travellers often highlight the waterfront location beside the bus terminal, helpful staff, clean though basic rooms, and striking bay or volcano views, while noting drawbacks like paid off‑site parking, occasional elevator delays, and mixed breakfast quality.

The area feels busy and some guests describe the immediate surroundings as insecure, especially at night. Wi‑Fi feedback varies from excellent to difficult login or weak in-room signal. Expect a simple, good-value stay focused on convenience over amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is not on-site; guests use the adjacent bus-terminal garage for a fee, with limited hours and no direct connection. Multiple reviews also note slow or malfunctioning elevators.

Related guest reviews

10

Chun Ho Kelvin

1 Jan 2024

·

Stayed 1 night

no direct connection between underground parking and hotel

8

Marlene

1 Jan 2023

·

Stayed 19,356 nights

Great. Friendly staff. Always helpful. Elevator hardly works.

4

Vania Mireles

6 Jan 2025

·

Stayed 2 nights

El estacionamiento esta super mal ubicado, es parte de el estacionamiento de la central de autobuses y del supermercado. Se tiene que pagar y no tiene acceso directo al hotel y cierran alas 10 pm

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6

HELIO LUIZ

16 Dec 2024

·

Stayed 1 night

Ibis clássico. Na medida. Mas a conexão entre o hotel e o estacionamento é assustadora.

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8

mauricio

10 Oct 2025

·

Stayed 2 nights

Encontrar el estacionamiemto fue un poco complicado. El hotel no cuenta con estacionamiento propio. Hay que pagar por el eatacionamiento. Mi vuelo salia antes que las puertas del estacionamiento abriera, por lo que tuve que coordinar con la administracion del hotel y la administracion del estacionamiento para poder sacar mi carro antes de la hora de apertura. Afortunadamente todo salio muy bien.

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6

Lorena

22 Jan 2023

·

Stayed 5 nights

En general la estadía estuvo bien, el servicio del hotel es bueno y es limpio…la mayor desventaja es que no tiene estacionamiento y la opción mas cercana es en el estacionamiento que esta bajo el terminal de buses, es extremadamente caro, aún aplicando el descuento del hotel.

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8

Marti

10 Nov 2025

·

Stayed 2 nights

Habitación estándar de cadena Ibis /no disponen de aparcamiento propio es de la estación de buses pero con descuentos/ muy buena situación en centro y costanera _muy buenas vistas desde habitación No me solicitaron el PDI como extranjero para no pagar impuestos/ el agua no marchaba de la ducha quedaba encharcada - respecto a la cadena de europa : no existe la toalla de manos / el WC no dispone escobilla

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8

Sergio

25 Mar 2024

·

Stayed 4 nights

Elevators were slow to close doors and sometimes took very long to arrive. Breakfast menu was always the same.

2

Marisol

26 Mar 2025

·

Stayed 1 night

No estacionamiento

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4

Rafael

22 Apr 2024

·

Stayed 3 nights

LA QUE RECEPCIONO MUY MALO EL TRATO EL SERVICIO DE ASCENSORES MUY MALO VARIOS DIAS CON UN SOLO ASCENSOR ESO DEJA MUCHO QUE DESEAR DENTRO HOTEL DE PRESTIGIO Y OJALA MEJORARAN EL DESAYUNO ESTAVA MUY POBRE VEZ ANTERIOR ESTAVA MUCHO MEJOR FALTAVAN VARIAS COSAS QUE ANTE ESTAVAN Y LA RECEPCIONISTA DEBEN MEJORAR SU TRATO MUCHAS GRACIAS

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Cleanliness

Many guests find rooms clean, but odors, worn corridor carpets, and some bathroom issues are mentioned. Occasional housekeeping misses and maintenance-related cleanliness concerns lead to a mixed impression.

Related guest reviews

6

CAROLE

20 Mar 2025

·

Stayed 1 night

Decent hotel for the price Comfortable enough room /bed Restaurant windows were dirty. There is a sort of a outdoor space that is not accessible but not a good sight to look at Dirty, no maintenance !

4

Edwin

12 Nov 2023

·

The property doesn’t handle a proper cleaning record of the rooms, they can give you a part clean room as result of not cross the check out record of the guests. The location is inside a Bus Terminal, the front door can made you feel unsafe, street informal sellers and noisy street. The bay views are amazing from inside. The elevators (two in the property) are shared with cleaning services and guests and they’re really slow. It can take you up 10 minutes to get one ride.

8

Till

20 Jan 2023

·

Stayed 19,371 nights

Gestank in Bad. Problem scheint bekannt zu sein, denn überall stehen große Difuser herum, die einen starken Parfümerie Geruch verströmen. Parken ist preislich okay aber nicht überragend. Das Frühstück ist mittelmäßig, aber das Restaurant (abends) ist gut! Zimmer sind gut.

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10

Claudia

24 Oct 2024

·

Stayed 1 night

Hotel me surpreendeu, otima localização, quartos limpos, chuveiro excelente, vista espetacular. Funcionarios super atenciosos.

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4

Gonzalo

19 Nov 2025

·

Stayed 2 nights

Pas assez des servillettes. Toilettes mal commodes. Mauvaise odeur dans les couloirs a cause des tapis sales.

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10

Paula

14 Jan 2026

·

Stayed 1 night

Clean room. Comfortable bed. Good shower. Welcoming staff at check-in.

10

David

27 Feb 2025

·

Stayed 2 nights

Solid hotel. Great view of the lake! Very clean. Newer or updated recently. Rooms were decent sized. Breakfast was square. Location is right on the lake and next to the bus station. Great value for the price

6

Cecilia

27 Sept 2024

·

Stayed 1 night

Mal olor en el baño, olor a humedad, muy desagradable

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10

KAREN Teresa

22 Nov 2023

·

Stayed 3 nights

Lugar limpio amables todos los empleados super amables y hospitalarios. El hotel muy bonito y centrico.

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8

Roxanne

12 Feb 2026

·

Stayed 1 night

La chambre était propre.

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Rooms

Rooms are basic but comfortable, many with impressive bay or volcano views; sizes range from small to decent. Some report missing fridges or hand towels, occasional noise from the bus terminal, and inconsistent in-room Wi‑Fi.

Related guest reviews

8

Cristiano

11 Sept 2024

·

Stayed 1 night

A vista para o vulcão Calbuco e a orla do Pacífico é linda! A equipe do hotel é muito atenciosa e educada. A localização do hotel foi perfeita para quem chegou de ônibus vindo de Bariloche. Infelizmente não tem frigobar nos quartos…

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8

Luis

14 Nov 2025

·

Stayed 1 night

There room okay. Missing towers and fridge. The staff excellent. Thanks

8

Omar

10 Apr 2023

·

Stayed 1 night

Muy bien, un hotel bien ubicado para lo que lo ocupábamos, cerca de la estación de autobuses, ademas de estar muy limpio, habitaciones pequeñas pero confortables.

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8

Chuen Ho

8 Jan 2025

·

Stayed 2 nights

近巴士站，非常方便，地方整潔，早餐豐富，晚餐也不錯，值得推介，唯獨WiFi，不是簡單密碼，要入資料，好麻煩，搞了多次都失敗！

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10

Waiyu

3 Jan 2026

·

Stayed 1 night

Comfortable hotel. Great location and beautiful view

10

Paula

14 Jan 2026

·

Stayed 1 night

Clean room. Comfortable bed. Good shower. Welcoming staff at check-in.

10

Rosely

11 Nov 2024

·

Stayed 2 nights

Buen trato, facilidades accesibles, desayuno variado. Habitación amplia y cómoda. El servicio de internet en área de Habitación puede mejorar. Me alojé en el piso 4, la señal era muy débil. En general, un buen lugar para alojarse.

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10

maria

22 Feb 2025

·

Stayed 1 night

Perfect location, clean, great view of a volcano!!

6

Philip

8 Sept 2023

·

Stayed 7 nights

I had to tape the gap in the window/ frame to help keep the cold draft out. Had to beg for clothes hangers. They gave 3 after 3 days of requests. Very noisy location right next to bus terminal. They put us in a room on the noisy side when the hotel was almost empty. They want too much information just to join the WiFi that stops after 3 days. Good hot water, staff friendly, good bed, sheets and blankets. The shower does not drain fast enough because the floor is sloped away from the drain so it runs out onto the bathroom floor. The place was okay for nightly rate.

8

DAVID

19 Jan 2026

·

Stayed 1 night

AC didn’t work because “it’s loud” and window barely opened

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Service

Staff are widely praised as friendly and helpful, and check-in can be efficient. A few reviews mention uneven reception service and delays.

Related guest reviews

2

Monica

12 Nov 2025

·

Stayed 2 nights

I booked the multi room and reception gave me double bed room and I need to get swap room and the second time the reception still not give me multi room that I paid for. And breakfast was not good and charged us $10 dollars and I ate the breakfast and not feeling well .

2

George

2 Sept 2025

·

Stayed 1 night

The service was terrible and the place is not clean

8

Angel Christopher

14 Nov 2023

·

Stayed 1 night

Personal poco amable

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8

Jesus

12 Nov 2025

·

Stayed 11 nights

Best place to stay in Puerto Montt. The location is great. The staff is very friendly and helpful. WiFi is the best I’ve found in Chile. Breakfast wasn’t great but everything else was spot on. Well done to the staff at Ibis Puerto Montt !

8

Patricia

27 Feb 2026

·

Stayed 1 night

The staff was very helpful

10

Paula

14 Jan 2026

·

Stayed 1 night

Clean room. Comfortable bed. Good shower. Welcoming staff at check-in.

4

eugenia

21 Feb 2023

·

Stayed 3 nights

Realmente una desilusión Total.Falta de limpieza a nivel general.Imposible conseguir estacionamiento en esos 10 metros que tiene el hotel reservado para el pasajero,porque siempre está ocupado.Mucha demora para realizar el check-in/check out .

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10

Rudiger

15 Mar 2022

·

Stayed 1 night

Very friendly staff, especially Eduardo and Fernanda at reception. Enjoyed a good night sleep before heading down to Patagonia.

10

Betty

10 Jun 2024

·

Stayed 3 nights

Fantastic staff. Simply lovely

4

Rafael

22 Apr 2024

·

Stayed 3 nights

LA QUE RECEPCIONO MUY MALO EL TRATO EL SERVICIO DE ASCENSORES MUY MALO VARIOS DIAS CON UN SOLO ASCENSOR ESO DEJA MUCHO QUE DESEAR DENTRO HOTEL DE PRESTIGIO Y OJALA MEJORARAN EL DESAYUNO ESTAVA MUY POBRE VEZ ANTERIOR ESTAVA MUCHO MEJOR FALTAVAN VARIAS COSAS QUE ANTE ESTAVAN Y LA RECEPCIONISTA DEBEN MEJORAR SU TRATO MUCHAS GRACIAS

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Location

Central waterfront setting right by the bus station is convenient for transport, shops, and access to the city, with notable views. Several guests felt the immediate area was unsafe after dark, and some mention noise.

Related guest reviews

8

Aldo

2 Sept 2024

·

Stayed 2 nights

El hotel está ubicado a un costado de la estación de buses de la ciudad. Circula mucha gente y a partir de las 20 HRS se recomienda no salir, ni llegar caminando. Funciona para una noche, de paso.

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8

LUIS

13 Dec 2024

·

Stayed 1 night

Staff very helpful. Parking is problematic and the area is noisy.

10

Dave

7 Sept 2023

·

Stayed 2 nights

Location for the bus station is very convenient, practically next door. Room was nice, good shower, friendly staff, and plenty of options for breakfast.

10

David

27 Feb 2025

·

Stayed 2 nights

Solid hotel. Great view of the lake! Very clean. Newer or updated recently. Rooms were decent sized. Breakfast was square. Location is right on the lake and next to the bus station. Great value for the price

10

Glenn

8 Aug 2025

·

Stayed 1 night

Definitely the best option in Puerto Montt. Clean, well-managed, great location, grocery store just downstairs and steps to buses everywhere in Chile.

8

Andy

19 Feb 2025

·

Stayed 1 night

Convenient for bus across the Andes. Early breakfast was helpful. Good value for money.

10

maria

22 Feb 2025

·

Stayed 1 night

Perfect location, clean, great view of a volcano!!

6

Philip

8 Sept 2023

·

Stayed 7 nights

I had to tape the gap in the window/ frame to help keep the cold draft out. Had to beg for clothes hangers. They gave 3 after 3 days of requests. Very noisy location right next to bus terminal. They put us in a room on the noisy side when the hotel was almost empty. They want too much information just to join the WiFi that stops after 3 days. Good hot water, staff friendly, good bed, sheets and blankets. The shower does not drain fast enough because the floor is sloped away from the drain so it runs out onto the bathroom floor. The place was okay for nightly rate.

8

Maria Ivone

12 Feb 2024

·

Stayed 1 night

La localización es buena pero la suciedad y muchos mendigos en la puerta del hotel hace que el lugar sea desagradable. No recomiendo a nadie

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8

Daneeth

23 Dec 2023

·

Stayed 3 nights

El hotel me pareció muy bueno! El personal muy amable El detalle es los alrededores del hotel que se siente inseguro y algo sucio.

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Dining

Breakfast feedback is mixed: many call it good or varied, while others find it basic, repetitive, or needing improvement. The restaurant receives comments ranging from simple to good.

Related guest reviews

10

peter

20 Apr 2025

·

Stayed 1 night

Great location and good value for money with a more than adequate breakfast

2

Monica

12 Nov 2025

·

Stayed 2 nights

I booked the multi room and reception gave me double bed room and I need to get swap room and the second time the reception still not give me multi room that I paid for. And breakfast was not good and charged us $10 dollars and I ate the breakfast and not feeling well .

10

kevin

29 Jan 2025

·

Stayed 7 nights

Enjoy the view from our room, and excellent breakfast

10

Johana

29 Apr 2025

·

Stayed 1 night

buena ubicacion y excelentes desayunos

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8

Siegfried

6 Dec 2024

·

Stayed 1 night

Sehr gutes Frühstück. Hatten ein Zimmer im 7 Stock!

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8

MAURO

13 Dec 2024

·

Stayed 2 nights

Hotel bem localizado, próximo ao centro da cidade. Ao lado, supermercado, mini shopping e rodoviária. Não muito longe, alguns pontos turísticos - que podem ser feitos a pé. Quarto e banheiro amplos, limpos, confortáveis. Café da manhã muito bom. Funcionários educados, cordiais.

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8

Sven

10 Oct 2022

·

Stayed 2 nights

Gute Lage, gutes Frühstück

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8

Sergio

25 Mar 2024

·

Stayed 4 nights

Elevators were slow to close doors and sometimes took very long to arrive. Breakfast menu was always the same.

8

Andrea

30 Apr 2024

·

Stayed 1 night

Immediately next to the bus station ...could not get any closer...literally 30 steps to my bus in the morning...perfect for early buses...right at the waterfront....walked to the cinema in a very nice mall... Room was fine, bed was acceptable, all very clean...carpeting in hallways very worn and tired but in room was fine. Food in restaurant very basic. Value was acceptable. I slept well!

6

Joseph

18 Jan 2023

·

Stayed 19,374 nights

Room was okay. Breakfast ineeds inproving.

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Su	Mo	Tu	We	Th	Fr	Sa
				1 $51	2 $48	3 $47
4 $47	5 $49	6 $49	7 $49	8 $49	9 $46	10 $47
11 $45	12 $49	13 $49	14 $50	15 $50	16 $47	17 $46
18 $47	19 $58	20 $49	21 $58	22 $55	23 $55	24 $48
25 $46	26 $50	27 $50	28 $50	29 $50	30 $48	31 $48

ibis Puerto Montt

Prices for ibis Puerto Montt

Monthly average prices

About this property

Location

Room options

Standard Twin Room, 2 Twin Beds

Standard Room, 1 Double Bed, Sea View

Standard Room, 1 Double Bed

Standard Room, Multiple Beds

Guest reviews of ibis Puerto Montt

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about ibis Puerto Montt

Considering this hotel for your Puerto Montt trip?

Prices for upcoming dates