Holiday Inn Knoxville West - Cedar Bluff Rd by IHG

Room was clean

The showers and bathroom were not cleaned from the prior guest. there were still hairs on the floor and shower wall including hairs outside the bathroom on the floor. did not make the room feel clean at all.

The basketball court was an amazing way to get the kids to be active and burn energy. Pool area was fine needs updated. Arcade was a cool idea but was too cold to stay in after the pool. Room was average. Pillows were nice with options for soft and firm. Cleanliness could’ve been better but overall enjoyed our stay. Would stay there again.

Breakfast was good.

The room was not ready at checkin and it was 730 pm. But we only waited 10 minutes before getting assigned room. Check in staff was nice and apologized for delay. Room was clean but older decor. Comfortable bed. Check out staff was another story. She got our room mixed up with anther room and told me we had already checked out. She was adament about it. I called Hotel.com because i never got the checkout email. After speaking with Hotels.com rep I went back to front desk to double check, so we would've be charged another night for not checking out. Front desk staff realized she looked up the wrong room but tried to put it on me. I let her know SHE messed up, as i given her the room # and name. She was unapologetic for the inconvenience. She needs to be cleaning rooms not working the front desk. Definitely not people friendly. Other than that, the one night stay wasn't bad.