Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 25 per pet, which may vary based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Laredo, within a 5-minute drive of Mall Del Norte and Laredo Medical Center. It is approximately 2.4 miles from Laredo Little Theatre and 3.2 miles from Sames Auto Arena.

Does the property have a swimming pool?

Yes, there is an outdoor pool available, operational from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 12 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Comfort Suites Laredo - Nuevo Laredo | Book like an insider

What guests think

At Comfort Suites Laredo - Nuevo Laredo, guests highlight very clean, updated rooms, comfortable beds, and a convenient location by Mall del Norte with friendly staff, while common drawbacks include limited parking, pool closures, and occasional maintenance or housekeeping lapses.

Suites are spacious and modern, with layouts that include sofa areas in some rooms, and many guests reported quiet nights. Service is usually helpful, though some reported slow check-in and housekeeping scheduled only on certain days; breakfast is generally good for the price but can feel basic when busy. Expect a practical, convenient base near the mall, with occasional maintenance and facility constraints.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Parking is repeatedly described as limited and tight. Several reviews note the pool was closed or under maintenance and that the elevator can be slow or unreliable.

Related guest reviews

8

Diana

21 Apr 2025

·

Stayed 1 night

Pool was out of service and no bathtub as stated on the app. Overall good stay.

4

GABRIEL

18 Mar 2025

·

Stayed 1 night

La habitacion no contaba con cortinas/persianas, literal tenia una sabana, mal colocada que permitia el paso de la luz, no nos dejo dormir bien. La habitacion daba a la piscina que toda la noche tiene los reflectores prendidos, entrano mucha luz a la habitacion. Adicional la habitacion estaba mal pintada, comi sino la hubieran termiado. La piscina muy deteriorada, sucia, verde, mal pintada, el salvavidas quebrado, etc. Muy mal aspecto. Nadie pudo ofrecer una solucion al problema de la habitacon, no habia mas habitaciones. Al siguiente dia, al manager no le importo y solo se limito a decir no podemos hacer nada, lo siento mucho. No ofrecio alguna otra alternativa. En general no fue una experiencia buena.

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8

Sophia

21 Dec 2024

·

Stayed 1 night

rooms great size but parking lot very, very limited and small

6

Jose

1 Sept 2025

·

Stayed 2 nights

the shower layout was not good. every time someone used the shower, the water would leak out wetting the floor. although we tried to clean it up, it would stay damp therefore giving the room a smell. other than that, the room was roomy, comfortable and the staff was great! parking was horrible - parking lot is too small and some of the cars that parked along the side of the fence got tickets. :-(

8

Eric

2 Mar 2025

·

Stayed 2 nights

Staff was friendly and expedient. Room was as described. Only let down was parking area. Not very many spaces for amount of people staying there. Took some time to find a spot and spaces were small making it harder to move in and out of.

6

Ashley

15 Dec 2024

·

Stayed 3 nights

While the staff were very friendly and the property was clean, I wouldn’t rate it highly overall. The property is in need of upgrades, the elevator was unreliable, the room doors appeared to have been pried open and poorly patched, the water pressure was weak, and parking was difficult.

8

Gut

20 Apr 2025

·

Stayed 2 nights

The purpose of the stay was to enjoy some days in a pool, but it was in maintance so we could not use it. There was no announcement in the page about that. 😡

10

Roxann

23 Jun 2025

·

Stayed 1 night

Everything was very good, check in, room very clean and comfortable. Only thing wrong was the parking. There were cars with no handicap placards or no handicap plates displayed parked in the reserved for handicap and we had to park in a no parking area by the trash bin risking our truck being towed. Aside from that, it was a great stay.

6

Sandy

17 May 2025

·

Stayed 1 night

The property was very clean and the staff was very nice but when we checked in, they could not find my confirmation because the payment was under one name and the confirmation was under another name...both the same last name though. Apparently, the credit card was under my daughters name because she booked the room for us but she input my credit card. This was an issue for the front desk and it was my credit card that should have been use (the one that was input at the time of booking). The property did have some issues. The pool was empty...no water. The room had some foundation issue because the floors were very uneven. The bathroom did not have an electrical outlet. The area with the big mirror had no outlet. The outlet was at the desk area and at the bed.

8

Erik

15 Apr 2025

·

Stayed 1 night

Nice clean modern and convenient.. but parking is limited

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Cleanliness

Cleanliness earns frequent praise, but reports also mention musty or damp smells, stained carpets or towels, and inconsistent room servicing. Recurrent maintenance issues include weak hot water, low water pressure, and leaking showers in some rooms.

Related guest reviews

10

RAUL

10 Feb 2026

·

Stayed 2 nights

Muy limpio! Excelente opción para llegar, está sumamente cómodo. Colchón y almohadas deliciosos

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10

Vicente

7 Apr 2025

·

Stayed 1 night

Really clean

10

JAVIER

9 Sept 2025

·

Stayed 1 night

Rooms look new very clean

8

Jose Luis

19 Dec 2024

·

Stayed 1 night

Bien, solo las alfombras de los pasillos y la habitación muy sucias

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4

Samantha

28 Jul 2025

·

Stayed 2 nights

Had a weird smell

8

Reyes G

20 Nov 2024

·

Stayed 1 night

Needs a remodel, hallways are dirty

6

marlynn

11 Jul 2025

·

Stayed 2 nights

The staff was very nice. Very accommodating we were there for a funeral and allowed us to check in an hour early. We paid around 130 a night. The reason for the low-scoring is that the room carpet felt sticky and gooey. It was not comfortable to walk on without shoes so I kept my slippers on the whole time. I think overall it was bad ventilation. Even the sheets would feel kind of moist if you left the AC on running. It wasn’t horrible. It was just OK.

8

Elsa

31 Jul 2025

·

Stayed 1 night

I was pleasantly surprised on our room, it felt spacious because of the high ceilings. It was very clean and modern. It had a sofa and sitting area. The air conditioner worked but the room felt somewhat humid. We had a great continental breakfast including in the price. A very nice selection to choose from. Very clean and well lit. I would definitely stay again!

2

Steve

1 Jun 2025

·

Stayed 1 night

Nobody at front counter upon arrival, waited 15 min and no way to contact. Room was not vacuumed and set of hand towels were visibly soiled and folded for use. Find another place to stay if going to Laredo

8

Armando Manuel

8 Feb 2025

·

Stayed 1 night

Detectamos que al entrar el cuarto estaba limpio pero se apreciaba un olor a caño muy probablemente sea peoblema de las coladeras del baño.

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Rooms

Guests like the spacious, updated suites and especially the comfortable beds and pillows. Some mention missing or inadequate window coverings in a few rooms, occasional Wi-Fi hiccups, and noise from upstairs.

Related guest reviews

10

Laura

13 Jan 2025

·

Stayed 1 night

Me agradó el cuarto porque es amplio .

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10

Kimberly

13 Jun 2025

·

Stayed 2 nights

The property is well maintained but is showing its age in some areas. The rooms are quiet and spacious. Bed was comfy and A/C was great!

8

Armando

3 Jan 2025

·

Stayed 1 night

Lo recomiendo. Solo que la contraseña asignada para wifi no funcionó, aunque en el check out nos explicaron el por qué y es entendible. Si la habitación de arriba está ocupada y con niños, prepárate para estar escuchando los saltos y pisadas de los peruanos. Aún así, si volvería

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10

John

17 Feb 2025

·

Stayed 2 nights

Awesome location and great quality mattress.

10

Gabriela

17 Jan 2025

·

Stayed 1 night

Very comfortable beds, loved their pillows.

10

Laura

13 Jan 2025

·

Stayed 1 night

La recámara con 2 camas Queen es amplia ya que cuenta con una sala tipo estudio. El baño de buen tamaño. Me agradó mucho la estancia, volvería a quedarme.

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10

Julio

21 Jul 2025

·

Stayed 2 nights

El único detalle fue que en la habitación 117, solo cuenta con persiana de día, por lo que en la noche entra la luz del área de alberca.

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10

CARLOS MANUEL

26 Nov 2025

·

Stayed 1 night

Todo bien solo que se fue el internet

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10

Georgina

14 Jan 2025

·

Stayed 1 night

Excelente estancia. Solo nos tocó que estaba fallando el wifi

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10

Reyes G

9 Apr 2025

·

Stayed 1 night

Nice rooms, recently remodeled. Good for the price.

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Service

Most guests describe the team as friendly and helpful. However, some experienced slow or problematic check-ins, unattended front desk at times, housekeeping not provided daily, and occasional difficulties resolving requests or key-card issues.

Related guest reviews

10

Juana Elvia

24 Feb 2025

·

Stayed 1 night

Clean room, very comfortable bed, friendly staff and enjoyed a good breakfast the following morning.

8

Jimena

22 Apr 2025

·

Stayed 1 night

The hotel is super nice and the rooms are spacious. However, when I try to do my check-in, the counter person took more than 40 mins to provide me with a room. They didn’t have it ready, although I arrived past their check-in time. I wasn’t pleased about this.

4

Michelle

21 Apr 2025

·

Stayed 3 nights

The staff was amazing and would be the only consideration to come again. Very polite, kind and helpful. My restroom had blood on the wall, after reporting the issue, it still wasn’t cleaned. The phone did not work in the room. The pull out mattress was still in new plastic, I requested bedding and removal of the plastic - no one came to set it up. I had to get a sheet to dress the mattress. The mattress itself was not comfortable. The main mattress was comfortable. Additionally for both nights of my stay, my key card wouldn’t work. I had to come down from walking up to my room - to have my key card reactivated for entry. Having to make my kids wait outside our door until it was resolved. The breakfast was decent! I enjoyed the different options. All items stayed filled and was clean.

2

Gerardo Javier

7 Feb 2025

·

Stayed 1 night

The reception staff is very rude and takes a long time to serve you. I recommend that you remove the staff that is there on Wednesday, February 5th at night.

8

Guillermina

24 Dec 2024

·

Stayed 1 night

We had to wait 30min for them to get the room ready. Other than that, we had a good night.

2

Steve

1 Jun 2025

·

Stayed 1 night

Nobody at front counter upon arrival, waited 15 min and no way to contact. Room was not vacuumed and set of hand towels were visibly soiled and folded for use. Find another place to stay if going to Laredo

6

Katherine

10 Jul 2025

·

Stayed 1 night

During check-in, I was told my reserved room was not available. I requested a double queen, and they had only a single king available. An upgrade would’ve been great… A downgrade not acceptable! Refund of the difference was just not acceptable to me. They ended up giving me an extra discount off the king room in hopes that would make me happy. Not happy. Sure an extra $20 off the King room sounds good, but I had to contact Expedia to get a refund of the difference which is an extra step that I shouldn’t have had to take. In speaking to the manager, turns out the OWNER, himself, had occupied my room the day before and did not check out in time for it to be cleaned… from my understanding, he didn’t check out till after 4 PM. Of all people, I would think the owner would put his customers and their reservations first! He is neither considerate nor thoughtful of his customers. He should have checked out, put his luggage aside, and taken care of what he needed to - allowing housekeeping to clean the room. He could have stayed in a different room that was available if he needed another night. OR they shouldn’t have allowed anyone to book the last room if they knew that there was an issue with my room. Definitely not impressed with the owner and not impressed with the property. I won’t be staying there again.

10

Christina

12 Jun 2025

·

Stayed 3 nights

Great place to stay Breakfast was good. Staffed excellent. Very clean.You felt safe.

10

Yuseff Sabag

25 May 2025

·

Stayed 3 nights

Que el servicio de limpieza en habitaciones no es diario

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10

Rodrigo

3 May 2025

·

Stayed 3 nights

Deberían advertir que la limpieza a los cuartos la hacen solo los miércoles y sábados. También deberían avisar que la alberca está fuera de servicio por remodelación. El desayuno cumplió las espectativas y la señora que está brindando el servicio de esa área es muy amable y linda, a pesar de ser un adulto mayor.

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Location

Location is a strong point: next to Mall del Norte and close to major shops and roads, with many finding the area quiet. A few guests were less impressed with the surroundings.

Related guest reviews

10

Jorge Humberto

14 Dec 2024

·

Stayed 12 nights

Excelente lugar para negocios y shopping, literal te puedes ir caminando al mall

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10

Cecilia

8 Mar 2025

·

Stayed 1 night

Buena opción cerca del Mall del Norte

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10

Rosa Elena

28 Dec 2024

·

Stayed 1 night

The hotel has a great location, close to main streets and shops. The beds were amazing. Breakfast is ok. I recommend it for a family short trip.

10

Roxann

8 Dec 2024

·

Stayed 1 night

The location! It was perfect for our itinerary that weekend; close to what we needed.

10

Laura

25 May 2025

·

Stayed 2 nights

Muy buena ubicación el hotel está renovado me gusto mucho volvería a llegar

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10

Brenda

25 Jul 2025

·

Stayed 1 night

Area tranquila sin ruido !

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10

Edwin

2 Dec 2024

·

Stayed 2 nights

El hotel fue renovado creo que a inicios de este año 2024, por lo que las instalaciónes aun se siente nuevas. Todo muy arreglado y limpio. El tener el mall del norte a un lado es muy conveniente. Lo recomiendo ampliamente.

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10

Cathy

17 Feb 2025

·

Stayed 1 night

Good location, beds were very comfortable. We will definitely be back

10

Héctor Hugo

8 Jan 2025

·

Stayed 1 night

La ubicacion excelente.

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8

Elaine

30 Nov 2024

·

Stayed 2 nights

Beds were great. Breakfast not so great And disappointing

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Dining

Breakfast is commonly viewed as good for the price with decent options. Some guests found it basic or noted understaffing at peak times.

Related guest reviews

8

MA GUADALUPE

14 Jan 2025

·

Stayed 1 night

El cuarto es cómodo. La cama muy buena. Solo destacó un fuerte olor a limpiador de pino. El desayuno muy básico y poco atractivo.

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10

María Fernanda

20 Mar 2025

·

Stayed 2 nights

Very clean, nice service, good breakfast

10

Juana Elvia

3 Nov 2024

·

Stayed 1 night

Enjoyed my stay at this hotel; It felt safe and & staff was very helpful and friendly. Room was clean and enjoyed an early breakfast with other guests. I will definitely be staying again at his hotel.

8

Rodolfo

2 Jan 2025

·

Stayed 1 night

Poco personal a la hora del desayuno...los alimentos se acababan muy rápido....

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8

Elsa

31 Jul 2025

·

Stayed 1 night

I was pleasantly surprised on our room, it felt spacious because of the high ceilings. It was very clean and modern. It had a sofa and sitting area. The air conditioner worked but the room felt somewhat humid. We had a great continental breakfast including in the price. A very nice selection to choose from. Very clean and well lit. I would definitely stay again!

10

Adolfo Rodriguez

27 Jun 2025

·

Stayed 1 night

Buenas instalaciones y buen desayuno hotel práctico y limpio

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10

Christina

12 Jun 2025

·

Stayed 3 nights

Great place to stay Breakfast was good. Staffed excellent. Very clean.You felt safe.

10

Christina

30 Aug 2025

·

Stayed 9 nights

It’s a very nice place to stay kind staff Good breakfast and good restaurants around

8

Elaine

30 Nov 2024

·

Stayed 2 nights

Beds were great. Breakfast not so great And disappointing

10

Gloria

22 Dec 2024

·

Stayed 2 nights

Loved our 2-night stay. Room was very clean and beds were amazing not to mention the pillows. Staff were super friendly and helpful from the front desk to housekeeping team. Breakfast was good. I would definately return.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $164	5 $141	6 $105	7 $101
8 $85	9 $105	10 $105	11 $101	12 $101	13 $101	14 $104
15 $77	16 $86	17 $88	18 $88	19 $88	20 $83	21 $83
22 $88	23 $88	24 $88	25 $103	26 $88	27 $92	28 $92
29 $88	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
		1 $92	2 $101	3 $89	4 $85	5 $85
6 $85	7 $89	8 $89	9 $96	10 $85	11 $85	12 $85
13 $85	14 $89	15 $95	16 $96	17 $85	18 $85	19 $92
20 $85	21 $89	22 $89	23 $93	24 $89	25 $98	26 $93
27 $89	28 $89	29 $89	30 $89	31 $89

Comfort Suites Laredo - Nuevo Laredo

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, Multiple Beds, Accessible

Suite, Multiple Beds

Suite, 1 King Bed with Sofa Bed

Guest reviews of Comfort Suites Laredo - Nuevo Laredo

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Laredo - Nuevo Laredo

Prices for upcoming dates