DoubleTree by Hilton Coventry Building Society Arena

Room was nice and spacious as was the bathroom - but the wash basin was tiny and had a shelf just above so cleaning teeth was tricky. Dining room menu was great the day we arrived but the next two days was basically burgers only!! The excuse was the event at the arena but really - burgers??

we booked 4 rooms in the hotel and none of the air condition units in the room worked, we were provided large tower fans that were really useless as it just circulated warm air. no option to open the window as they are fixed closed. the gym is also really underwhelming, cables didnt work, only cardio equipment and some smaller weights

Dated hotel with poor, uninspiring facilities. Small gym with quite a bit of kit out of order and no water bottles in the room.

Lifts not working

Currently being refurbished I booked as usually doubletree has a good gym, this was small and pokey and with broken machines. One redeeming factor breakfast was very good

Rooms were basic, travelodge quality for a premium price not what you expect from a Hilton brand. Parking was a pain, had to move car due to different charges in different locations within same carpark, badly signposted. Parking payment system was terrible also. Staff however were great so proactive, helpful and friendly couldn’t have wished for a better service. Shame about hotel.

Our stay at the hotel was really nice friendly staff when we checked in and out, room nice and clean, my only issue was the carpark, we clicked on the hotel link for directions which took us to the carpark infront of the hotel (carpark D), when we checked in, we were told we should be in carpark A, but we had already used up our free 30mins in that carpark so would work out to be the same price if we moved our car, so stayed where we were, the QR code system didnt work for the parking in this carpark so we had to find another way to pay, which annoyed us as we were told to pay in the casino and she said no we dont, we finally found a pay machine so we managed to sort it,

As I entered, loud music from a live jazz band was playing. This made it more difficult to hear the staff member at front desk. Apparently the room they'd meant to have been playing in had flooded, so they had to play near the main lobby. Additionally, the lift was broken, so I had to walk up 4 flights of stairs to the 2nd floor each and every time. Staff were nice but the hotel was not great. The main room I was given had a lot of space, which was not really used, except for a small table and a couple of chairs which sat looking a bit awkward in the middle. But then it had a very compact bathroom, which didn't make sense given the size of the main room.

I stayed 3 nights, the lift wasn’t working the whole weekend, walked up the 3 flights of stairs and my keycard wouldn’t work, had to go down, the man on reception didn’t seem bothered that I had to climb the stairs again, he just said, oh maybe your card key was next to your phone! No it wasn’t! The kettle was leaking too!

My window was completely covered so there was barely any daylight coming through. This was awful and claustrophobic. Receptionist told me breakfast next day was at 6am, i showed up before 7 to find out it only starts at 8 when i already had to be at work. Nothing at all was offered to me. Nowhere to even get proper coffee in this hotel. Lift was broken my whole stay. Room cards kept getting inactive which added extra trips up and down the stairs. Barely any signage around the place. Nothing around and restaurant was closed.

Staff were lovely and very accommodating and the price seemed good but the room wasn’t particularly clean. Dust everywhere, stains on carpet, dirt and mould in bathroom and tomato sauce on tv remote. Room itself was spacious and facilities good, just let down a little. Breakfast had a good choice and service good but all the hot food (except sausages) was lukewarm at best.

Bathroom had brown stains in the sinkand around plug hole Shower was moldy and dirty Bathroom door was broken on the bottom of the wood Bedroom floor had a massive stain in the middle of it The lift didnt work the whole weekend we were there and staff didnt care or help and we had a person with us with limited mobility We payed a premium to stay in a Hilton and the nova hotel was £200 cheaper with cleaner snd better rooms So disappointed with our stay for our corporate herbalife event Wpuld expect a refund it was so bad

Very clean, comfortable bed. Excellent breakfast. The staff were very friendly and welcoming. I recommend the place.

Tiny standard room with no fridge. Says it’s new but sink was disgusting

not very clean, long walk to the room, too many passages, uncomfortable

It’s fine, but nothing special. The hotel is missing a few little touches. No bin liners in the bins, the phone wasn’t hooked up so couldn’t even order room service or call down to reception, the loudest air-conditioning unit known to man, incredibly thin sheets for the time of year, scuffed and dirty walls, mould in the shower and no body wash in the bathroom. The staff were lovely and the room was at least clean.

Check in was a great experience. Room was beautifully clean. It was the usual experience we have come to expect. However, when we checked out, admittedly early, the stairs leading from 157 to 129 were in darkness. I raised this major health and safety issue with the very nice receptionist who said that security turn them off. I find this very disturbing. I would appreciate a response as to how this is going to be rectified. Thank you.

Very Clean, friendly staff. Food in the Breakfast restaurant absolutely 1st Class.

Stains on the sheets, tv didn’t work and no shower gel in the room

The room was smelly/musty, carpets were stained and dirty. Corridors are in desperate need of painting! I would not recommend this hotel unless it was £30 per night as thats all its worth..

The staff were absolutely lovely and couldn’t do enough to make your stay enjoyable. Really friendly and a credit to the company. The room was clean and bed very comfortable. However, it was a hot August night with no windows to open and a very very poor air conditioning system. We were moved from our first room as it didn’t work at all and then the one that was ‘working’ was totally ineffective. It felt very claustrophobic and stuffy. We also had our dog with us. The room location was a long way from the front door and I probably wouldn’t recommend it for being dog friendly for that reason. Restaurant staff and meal were excellent and the breakfast was lovely too.

Nice large room - very comfortable

Extremely noisy AC unit that kept me awake most of the night, I will not return here as a result of this discomfort

Great room looking out over football pitch.

The hotel was very dark, except for the reception area. Room window was smaller than a normal bathroom window...very dark room. Our room's floor was making noise when you just walk on it...feels like a cheap motel room. It's no way near to Hilton's standard.

Ok stay hotel rooms a little tired and hardly any natural light

I used the hotel to attend the Coventry City v Sunderland playoff match. I didn’t have any complaints at all. A pitch view room was unexpected. The stadium lights were on all night so the stadium crew could dismantle the tv kit and advertising monitors, but that didn’t really disturb my sleep too much. I had a spacious accessible room with a comfortable bed. I would definitely stay here again.

Amazing view of the pitch from our room

Was disappointed that the A/C was not working and neither was the TV.

My window was completely covered so there was barely any daylight coming through. This was awful and claustrophobic. Receptionist told me breakfast next day was at 6am, i showed up before 7 to find out it only starts at 8 when i already had to be at work. Nothing at all was offered to me. Nowhere to even get proper coffee in this hotel. Lift was broken my whole stay. Room cards kept getting inactive which added extra trips up and down the stairs. Barely any signage around the place. Nothing around and restaurant was closed.

The room reeked of smoke and it was right next to building works. When i complained and asked for a different room the front staff was quite aggressive and didnt seem to care. As they daid they had no other room to offer (hotel seemed empty) I asked for a refund but was fobbed off. The desk manager incorrectly said because I had nooked through hotels.com I couldn't get refund. Next day Brad manned the front desk and solved it at an instant as it wasnt a prepaid room. He was competent and friendly! Finally! Also Joel from housekeeping was a star - when I was visibly upset at the room which he acknowledged should not have been released for guests due to the smoke, he organised a bottle of Prosecco as an apology. He should be at the front desk servicing clients vs the couple who were there that night and wouldnt do a thing to help/make up for the room.

The staff were so friendly and helpful, we had a brilliant room , very rare we can get an accessible room that sleeps 3, will definitely use again

room clean and tidy, had valuables with me so need to put these in the safe but not working. Phoned desk to get maintenance to reset, told sorry they have several safes in the same situation awaiting new ones. So i had to buy a bum bag to carry my valuables around with me for the 2 day stay. Went to have a shower no pressure or hot water, so had a bath tried to empty the bath could not drain the water. Reported to reception who reported to have fixed. Staff very good gave me a free complementary breakfast.

Staff could not have been more helpful!

My stay was good, But checking to the hotel was bit crazy in the reception, the couldn’t see my booking from hotel.com but they could see my booking from Expedia . It’s take hours before it’s resolved. The room I booked for was not given to me, they give another room. My booking came with breakfast, I only have one breakfast on Sunday, Monday I was not allowed for breakfast my name was not on the list, honestly what I paid I didn’t get the service I deserve. I paid for two nights including breakfast, and the room I booked was not the room they have. I was not impressed with the toilet of the room. My stay in the hotel was not really satisfied. And I went there to spend my birthday with my partner.

Stayed 1 week in a family room. We experienced a rude lady staff member who was to help us reset the blurry TV screen. The bathroom always smelt of urine and most of all the air conditioner wasn't consistent. We felt as if we were a pain in the butt but not after paying over a £1200 to have a decent place to stay with my family. We had to change rooms since the air conditioner was not working. The lady staff member with a short hair cut who came to help us fix the broken TV asked if we moved from the initial room because of the air conditioner. She rudely stated that "other customers will be fine without an air conditioner in the room," making us feel as if we were troublesome. The shower leaked & split water all over to the front of the WC floors. Coming from the USA, I wouldn't recommend this run down Hilton to anyone. The advantage is the convenience to the stadium and shops around. To pay for such run down crappy accommodations isn't only a rip off but not appropriate. The hotel walls in the entrances are dirty. Shout out to Jackie the house keeper. Overall, I regret booking a place like that for a week. The first front desk man tall and heavy set wasn't the nicest from day one. The hotel rooms are not chronologically designed so it was a nightmare the night we checked in to find the room and had to go up and down the halls before finding it. Also, the lift was broken the entire time we were there. Worse Hilton ever!!!

The room was great and the breakfast was amazing. The staff helped when needed they were very professional when a customer near us was rude to them.

Rooms were basic, travelodge quality for a premium price not what you expect from a Hilton brand. Parking was a pain, had to move car due to different charges in different locations within same carpark, badly signposted. Parking payment system was terrible also. Staff however were great so proactive, helpful and friendly couldn’t have wished for a better service. Shame about hotel.

I received some of the best costumer service In a hotel ever. The staff was EXTREMELY attentive and helpful. There were some minor issues like the room's heater not working, they brought one right away and communicated well. In the convention I was in, in the Coventry Arena I was in the VIP room/ lounge where the staff outed itself.

Convenient stop over. Very helpful staff at the front desk. I had requested an infant cot but the message hadn’t been received by the hotel from Expedia. However the guy at front desk sourced a cot late in the evening for us, which was much appreciated. You have to pay £10 for parking.

Nice hotel, having work done so corridors were abit messy. Booked a queen room was given a double. Abit further out from city centre then expected. Otherwise it was clean and comfortable.

Breakfast 2 eat for £20 deal was good. Plenty of choice from cooked to continental. Room was clean and bed comfortable. Free wifi. Train station close by, retial park walkable and casino next door

Car park felt unsafe and the outside of the hotel felt unsafe.

A convenient hotel for casino

Great stay, admired the view of the pitch from the room & the statue of Jimmy Hill outside. Fantastic breakfast.

I used the hotel to attend the Coventry City v Sunderland playoff match. I didn’t have any complaints at all. A pitch view room was unexpected. The stadium lights were on all night so the stadium crew could dismantle the tv kit and advertising monitors, but that didn’t really disturb my sleep too much. I had a spacious accessible room with a comfortable bed. I would definitely stay here again.

Amazing view of the pitch from our room

What a great location for staying when playing poker for the Goliath festival.

Nice hotel, close to M6 so handly location and train into centre of town in 10 mins.

Very convenient for motorway. If going to NEC, this is a good choice as it’s much easier (and less grim) than Central Birmingham and much less expensive than an NEC hotel. Not much around but it’s a good place to stop.

Staff were lovely and very accommodating and the price seemed good but the room wasn’t particularly clean. Dust everywhere, stains on carpet, dirt and mould in bathroom and tomato sauce on tv remote. Room itself was spacious and facilities good, just let down a little. Breakfast had a good choice and service good but all the hot food (except sausages) was lukewarm at best.

Breakfast 2 eat for £20 deal was good. Plenty of choice from cooked to continental. Room was clean and bed comfortable. Free wifi. Train station close by, retial park walkable and casino next door

Room was nice and spacious as was the bathroom - but the wash basin was tiny and had a shelf just above so cleaning teeth was tricky. Dining room menu was great the day we arrived but the next two days was basically burgers only!! The excuse was the event at the arena but really - burgers??

No room service. You have to pay £4 fee on top of purchase price for them to bring up a bottle of water. Quite strange that. Lots of parking available however, there's no info on where to park so of course we parked in the wrong area and then were asked to move it. Breakfast was average and they don't allow you to pay for it at the canteen area - instead you have to go back down to reception. Why not have a card machine in the canteen area? Overall, just seemed surprised at the low level of customer service and low level of impracticalities. Room itself was nice and clean. Just needs to bring back better service.

The room was great and the breakfast was amazing. The staff helped when needed they were very professional when a customer near us was rude to them.

The hotel was, as expected with a Double Tree, very good. Check in was efficient, room was very well appointed (not spotless but clean) but the one thing that let the whole place down was the Anecdote Bar - the only place to eat in the evening. Very mediocre, as customers we were made to feel like a nuisance, rather than a customer. Could definitely do better - but they have a captive market at that hotel.

Great breakfast. Room very well done

Very Clean, friendly staff. Food in the Breakfast restaurant absolutely 1st Class.

Property getting a little tired, beds very comfy, breakfast was no better than holiday inn express. Not the best Hilton nor the worst.

We stayed because we went to watch a football match, our first night was perfect as The Ardencote Bar was open, service was excellent and food was nice, staff excellent and friendly. After the match we tried to get in the Bar again but it was packed which is fair enough after a match had finished but the other Bar in the building closed and would not serve us, we went back to our room and showered and went back down an hour later as we wanted a drink, it was still busy but you could get to the Bar, then it kicked off as Coventry fans started fighting amongst themselves, we were asked for our safety to move in to reception and wait for them to close and reopen once they had cleaned up, again staff were excellent and we got a free drink. We went back in after an hour or so but then they closed up at 8pm so we had to go back to our room and order food in which was a shame, perhaps our fault slightly as we don’t like to eat too early. My only complaint if it is, is if you have a bar area in the Hotel next to reception please have it open for residents, even if there is only one member of staff on it won’t cost much to keep it open. Apart from that Room was excellent.