Hotelcoz All Inclusive
From
159 $US
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From
159 $US
/nuit
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 4 piscines extérieures, un court de tennis extérieur et un centre de fitness. Parmi les équipements et services offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo.
Services de l'établissement
Les équipements et services proposés incluent un poste informatique, un service d'arrivée express et un service de nettoyage à sec / blanchisserie. Si vous devez organiser une réunion à Cozumel, faites confiance à ce complexe touristique qui dispose d'espaces événements mesurant 500 mètres carrés et comprenant un espace de conférence et 4 des salles de réunion. En échange d'un supplément, l'hébergement propose une navette vers l'aéroport au départ de l'hôtel (disponible sur demande) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Laissez-vous séduire par les spécialités Cuisine internationale de El Cocal, l'un des 2 restaurants de ce complexe touristique ou profitez du service d'étage (horaires limités), idéal pour une soirée cocooning en amoureux ou en solo. Pour que vous puissiez faire connaissance avec les autres convives, l'hébergement vous invite à participer à une réception gratuite organisée tous les jours. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 4 bars/lounges.
Chambres
Les 251 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une télévision à écran plat. Les chambres sont dotées d'un balcon ou patio aménagé. Des chaînes par câble sont à votre disposition et vous invitent au divertissement. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette gratuits.
Emplacement
En choisissant Hotelcoz All Inclusive à Cozumel (Zona Hotelera Norte), vous serez à 2 min en voiture de Plage San Juan et à 6 min de Monument du patrimoine maya. Ce complexe touristique tout inclus se trouve à 8,2 km de Plage aux raies et à 14,5 km de Parc national Chankanaab.
À proximité
Plage San Juan(0.8 miles)
Villa Maya(2.2 miles)
Monument du patrimoine maya(2.9 miles)
Los Cinco Soles(3.1 miles)
Malecón San Miguel(3.2 miles)
Musée Cozumel(3.2 miles)
Terminal maritime de Cozumel(3.3 miles)
Terminal Ferry Quai Fiscal de Cozumel(3.4 miles)
Parque Publico Benito Juárez(3.6 miles)
Central Plaza (immeuble)(3.6 miles)
Statue de Rafael E. Melgar(3.7 miles)
Museo de la Isla de Cozumel(3.7 miles)
Terminal de Croisière Punta Langosta(3.8 miles)
Église San Miguel(3.8 miles)
Aller Flyboard(4.1 miles)
L'aéroport principal le plus proche est : Aéroport international Cozumel (CZM)(4.1 miles)
Blanchisserie
Ascenseur
Personnel multilingue
Jardin
Plongée
Billard
Emplacement
Playa Santa Pilar Km 4.5, Top Floor, Zona Hotelera Norte, San Miguel de Cozumel, Quintana Roo, Mexique
Plage San Juan (0.8 miles)
Villa Maya (2.2 miles)
Monument du patrimoine maya (2.9 miles)
Los Cinco Soles (3.1 miles)
Malecón San Miguel (3.2 miles)
Musée Cozumel (3.2 miles)
Options de chambre
3
Sky Ocean View
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
Couchages 4
517 ft²
Balcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
4
Premium Sky Top
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
517 ft²
Balcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
3
Balcony Ocean View Guarantee
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
517 ft²
Balcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
2
Garden View
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
517 ft²
Balcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
2
Balcony Athletic Ocean View Guarantee
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
Couchages 4
BalconBalcon ou patioClimatisationSalle de bain privéeEspace de travail pour ordinateur portable
Avis des voyageurs sur Hotelcoz All Inclusive
7.2
Bien
Basé sur 288 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les voyageurs décrivent Hotelcoz All Inclusive comme un complexe hôtelier en bord de mer, plus ancien et économique, avec un personnel accueillant, un excellent snorkeling, mais des installations vieillissantes, des animations limitées et des problèmes d'entretien tels que une climatisation faible, une eau chaude intermittente, des chambres démodées et des piscines troubles.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les voyageurs décrivent Hotelcoz All Inclusive comme un complexe hôtelier en bord de mer, plus ancien et économique, avec un personnel accueillant, un excellent snorkeling, mais des installations vieillissantes, des animations limitées et des problèmes d'entretien tels que une climatisation faible, une eau chaude intermittente, des chambres démodées et des piscines troubles.
Les clients louent fréquemment la plage et le snorkeling sur place, ainsi que le service chaleureux et attentionné de la plupart du personnel. Les points négatifs les plus fréquemment mentionnés sont les intérieurs démodés, les lits durs, les oiseaux autour du buffet, la nourriture répétitive avec un choix limité de boissons, et certaines installations fermées ou en maintenance. L'établissement est situé dans un quartier calme, à une courte distance de la ville et de l'aéroport. Attendez-vous à un séjour simple et discret axé sur le temps passé à la plage plutôt que sur les équipements.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Situation en bord de mer avec un excellent snorkeling sur place, mais les installations sont vieillissantes : les piscines sont parfois troubles ou fermées, le bar de la piscine est souvent fermé, la salle de sport est sommaire, les ascenseurs/jacuzzis ont des problèmes, et les animations organisées sont limitées ou inexistantes.
Avis de voyageur à ce sujet
4
Patricia Maureen
28 mars 2025
·
A séjourné 9 nuits
We were quite disappointed by the selection and quality of food at the buffet, however the dinners in the restaurant were good. The pools were not very clean. In one pool, it was so murky that you couldn’t see your legs when standing in the pool. Very gross.
We were quite disappointed by the selection and quality of food at the buffet, however the dinners in the restaurant were good. The pools were not very clean. In one pool, it was so murky that you couldn’t see your legs when standing in the pool. Very gross.
6
Richard Scott
20 mai 2024
·
A séjourné 4 nuits
The pool looked bad and was closed for part of our stay
The pool looked bad and was closed for part of our stay
10
Monica
5 mars 2025
·
A séjourné 3 nuits
Good. The pool was dirty so we did not get in . Other than that is was good.
Good. The pool was dirty so we did not get in . Other than that is was good.
8
Laura Knight
1 juil. 2025
·
A séjourné 2 nuits
Access to beach for snorkling was easy and amazing. Staff around pool and dining area were awesome. Hotel is very old and somewhat run down. Swim up bar was permanently closed. Air conditioner was lacking in room (did not get very cool). Food was so-so. Front desk was friendly but very slow
Access to beach for snorkling was easy and amazing. Staff around pool and dining area were awesome. Hotel is very old and somewhat run down. Swim up bar was permanently closed. Air conditioner was lacking in room (did not get very cool). Food was so-so. Front desk was friendly but very slow
4
Delas Lamont Vaughan
29 juin 2025
·
A séjourné 7 nuits
The hole week the pool was green and couldn't swim. They served the same food all week only three main dishes on menu. No entertainment at all during the day or night. and the swim up bar was never opened. The staff was very nice and polite.
The hole week the pool was green and couldn't swim. They served the same food all week only three main dishes on menu. No entertainment at all during the day or night. and the swim up bar was never opened. The staff was very nice and polite.
8
Cynthia J
27 mai 2025
·
A séjourné 7 nuits
Service was great even though staff was minimal. Food was excellent. Large pool was in dire need of chemicals, very cloudy and green. No amount of vacuuming fixed the problem. No entertainment, all pool staff was required to paint outside areas, this was inappropriate for all of your guests. I have been coming here 20 years, and i was disappointed for the first time. I was sorry to see Christian leave, he's a longtime friend. For three days we had no hot water, then one of the shower handles broke, and thankfully maintenence fixed it fairly quickly. Thanks to the many staff members for excellent services, from wait staff, bartenders, Cesar, housekeeping, and Roberto in the lobby.
Service was great even though staff was minimal. Food was excellent. Large pool was in dire need of chemicals, very cloudy and green. No amount of vacuuming fixed the problem. No entertainment, all pool staff was required to paint outside areas, this was inappropriate for all of your guests. I have been coming here 20 years, and i was disappointed for the first time. I was sorry to see Christian leave, he's a longtime friend. For three days we had no hot water, then one of the shower handles broke, and thankfully maintenence fixed it fairly quickly. Thanks to the many staff members for excellent services, from wait staff, bartenders, Cesar, housekeeping, and Roberto in the lobby.
10
Karen L
25 mars 2025
·
A séjourné 5 nuits
They should not be able to advertise a fitness center but other than that, it was great!
They should not be able to advertise a fitness center but other than that, it was great!
6
Rodolfo
21 avr. 2025
·
A séjourné 3 nuits
Several things not working,i think needs more activities
Several things not working,i think needs more activities
6
Arami
26 mars 2025
·
A séjourné 6 nuits
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
4
Carrie
22 mai 2025
·
A séjourné 7 nuits
I hate having to leave a negative review as this was a return trip for us to this resort and we enjoyed our stay before. This time, however, we were extremely disappointed. First, the A/C could not keep up with the humidity, so everything in our room felt damp the whole time. There was always only one pool available, except for the last day of our stay, when they finally had both of them open. They did not have a lunch or dinner buffet available, like the last time we were there... so only had access to a very limited menu. We had dinner at the on-site restaurant only once, because the A/C wasn't functioning and it was 100 degrees in there. But the deal breaker for me was when one of the staff just opened our door at 10 pm without knocking, even though we had the Do Not Disturb on the door! Most of the staff are extremely friendly and helpful and you can't beat the water there, but I'm afraid we won't be returning. Several of the promised amenities that we had paid for were not functioning and a staff member breached our room unannounced and management did nothing to "resolve the issue" besides offering to change our room and an apologize for the inconvenience.
I hate having to leave a negative review as this was a return trip for us to this resort and we enjoyed our stay before. This time, however, we were extremely disappointed. First, the A/C could not keep up with the humidity, so everything in our room felt damp the whole time. There was always only one pool available, except for the last day of our stay, when they finally had both of them open. They did not have a lunch or dinner buffet available, like the last time we were there... so only had access to a very limited menu. We had dinner at the on-site restaurant only once, because the A/C wasn't functioning and it was 100 degrees in there. But the deal breaker for me was when one of the staff just opened our door at 10 pm without knocking, even though we had the Do Not Disturb on the door! Most of the staff are extremely friendly and helpful and you can't beat the water there, but I'm afraid we won't be returning. Several of the promised amenities that we had paid for were not functioning and a staff member breached our room unannounced and management did nothing to "resolve the issue" besides offering to change our room and an apologize for the inconvenience.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis sont mitigés : certains clients ont trouvé les chambres et les lieux très propres, tandis que d'autres ont signalé de la moisissure, du linge taché, des insectes et des conditions insalubres dues aux oiseaux autour du buffet. Des problèmes de propreté liés à l'entretien (tuyaux, odeurs) apparaissent également dans les commentaires.
Avis de voyageur à ce sujet
6
Mirielle
13 avr. 2025
·
A séjourné 4 nuits
The pools and food are outstanding but the bathrooms in the rooms are disgusting. As well the sheets and towels are rather stained. The drinks, food and beach are amazing, along with the service. But the property is very limited by the dirty and outdated rooms, especially the bathroom.
The pools and food are outstanding but the bathrooms in the rooms are disgusting. As well the sheets and towels are rather stained. The drinks, food and beach are amazing, along with the service. But the property is very limited by the dirty and outdated rooms, especially the bathroom.
8
Sean
10 août 2024
·
A séjourné 4 nuits
The food was good, people nice and beac was great. If they want to improve I would say some extra umbrellas by the beach and working on Cleaning the rooms more, it had a moldy smell and dirty sheets.
The food was good, people nice and beac was great. If they want to improve I would say some extra umbrellas by the beach and working on Cleaning the rooms more, it had a moldy smell and dirty sheets.
4
Taylor
10 janv. 2025
·
A séjourné 6 nuits
Friendly service. Musty smells (I suspect mold) Cockroach in hotel room Random cups left outside of hotel room for the 5 days we stayed. Collecting gnats and mold The managers very rude. Standoffish (Omar) Don’t recommend.
Friendly service. Musty smells (I suspect mold) Cockroach in hotel room Random cups left outside of hotel room for the 5 days we stayed. Collecting gnats and mold The managers very rude. Standoffish (Omar) Don’t recommend.
2
analy
26 mai 2025
·
A séjourné 2 nuits
Lo único que me gustó fue la atención de todos los meseros, la comida y la playa del hotel. De ahí en fuera las 2 noches que me hospedé amanecí con piquetes de chinches en varias partes de mi cuerpo, al llegar ya tenía reservada y “pagada” mi estancia con todo y niños, lo cual resulta que cuando llegué, me dicen que en las letras chiquitas de la reservación dice que incluyen menores pero de 3 años! Aún y cuando el la reserva ya venía estipulado las personas, los niños con todo y sus edades y el cobro. Tuve que volver a pagar la estancia de mis hijos. El hotel está muy viejo y el mobiliario también. Tiene mucho potencial, hace falta una buena remodelación, más cuidado y limpieza.
Lo único que me gustó fue la atención de todos los meseros, la comida y la playa del hotel. De ahí en fuera las 2 noches que me hospedé amanecí con piquetes de chinches en varias partes de mi cuerpo, al llegar ya tenía reservada y “pagada” mi estancia con todo y niños, lo cual resulta que cuando llegué, me dicen que en las letras chiquitas de la reservación dice que incluyen menores pero de 3 años! Aún y cuando el la reserva ya venía estipulado las personas, los niños con todo y sus edades y el cobro. Tuve que volver a pagar la estancia de mis hijos. El hotel está muy viejo y el mobiliario también. Tiene mucho potencial, hace falta una buena remodelación, más cuidado y limpieza.
4
Ashley
13 mai 2025
·
A séjourné 4 nuits
Friendly guests. Uncomfortable bed. Elevator didn’t work the entire time. Not always easy getting food. Birds kept getting into dining and eating the food. Shower didn’t drain.
Friendly guests. Uncomfortable bed. Elevator didn’t work the entire time. Not always easy getting food. Birds kept getting into dining and eating the food. Shower didn’t drain.
2
Timendric
1 mai 2025
·
A séjourné 5 nuits
The pools were filthy… I ordered room service and it never came…. We didn’t have any running water for hours the AC was loud and didn’t work well… no wash clothes…. Birds will steal your food… I wouldn’t recommend it… definitely not going back… but the island was nice
The pools were filthy… I ordered room service and it never came…. We didn’t have any running water for hours the AC was loud and didn’t work well… no wash clothes…. Birds will steal your food… I wouldn’t recommend it… definitely not going back… but the island was nice
8
monica
23 mars 2025
·
A séjourné 6 nuits
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
2
Daniel
15 juin 2025
·
A séjourné 3 nuits
Muy mal , descuidado el lugar muy antiguo y no le dan mantenimiento a la habitaciones , muy sucio
Muy mal , descuidado el lugar muy antiguo y no le dan mantenimiento a la habitaciones , muy sucio
2
Eric
7 juin 2025
·
A séjourné 7 nuits
Main pool was closed. Mold in bathroom and shower. Food wasn’t very good.
Main pool was closed. Mold in bathroom and shower. Food wasn’t very good.
6
Danielle
30 mars 2025
·
A séjourné 3 nuits
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses avec vue sur l'océan, mais le décor et les salles de bain sont datés ; les lits sont durs, la climatisation peut avoir du mal à refroidir/déshumidifier, et de nombreuses chambres n'ont pas de mini-frigo ni de téléphone. Les problèmes d'entretien récurrents comprennent une faible pression de l'eau et une eau chaude peu fiable.
Avis de voyageur à ce sujet
8
Patty
11 mai 2025
·
A séjourné 5 nuits
I like the old fashion Mexican style design of the Resort, & this place was perfect. Loved the private beach area & the beautiful sunsets. The rooms are nice & roomy but the mattress in room 1507 really needs to be replaced, felt like sleeping on a box spring.
I like the old fashion Mexican style design of the Resort, & this place was perfect. Loved the private beach area & the beautiful sunsets. The rooms are nice & roomy but the mattress in room 1507 really needs to be replaced, felt like sleeping on a box spring.
6
albert craig
12 avr. 2025
·
A séjourné 7 nuits
N O a/ c
N O a/ c
6
Lena
13 avr. 2025
·
A séjourné 7 nuits
The room was hot the first few nights. The beds are terrible and uncomfortable. The shower is dirty. There are no umbrellas around the pool areas. Two pools were not in working order. The swim up bar was not in service. The booking said there would be a refrigerator and microwave and there was none in the room. Some of the waiting staff in the morning in the lobby were crabby. The buffet food was not good. Need to have the “menu” food out on the buffet! Maybe next time it will be better if there is a next time
The room was hot the first few nights. The beds are terrible and uncomfortable. The shower is dirty. There are no umbrellas around the pool areas. Two pools were not in working order. The swim up bar was not in service. The booking said there would be a refrigerator and microwave and there was none in the room. Some of the waiting staff in the morning in the lobby were crabby. The buffet food was not good. Need to have the “menu” food out on the buffet! Maybe next time it will be better if there is a next time
6
steve
2 juil. 2025
·
A séjourné 8 nuits
There is no refrigerator, no coffee pot, the AC is limited to a warm 74 degrees, no room service menu. The beach is awesome, food is good but limited choice. Rooms are very dated. Staff is great!!!
There is no refrigerator, no coffee pot, the AC is limited to a warm 74 degrees, no room service menu. The beach is awesome, food is good but limited choice. Rooms are very dated. Staff is great!!!
2
Ronit
15 mars 2025
·
A séjourné 7 nuits
This has to be one of the most horrible experiences I’ve ever had at a vacation resort. The place is in desperate need of repair/renovation - very dated. It’s was breaking apart at the seems the whole week we were there! Limited food choices (1 outdoor dining area/ 1 indoor), no entertainment, nothing to do!
This has to be one of the most horrible experiences I’ve ever had at a vacation resort. The place is in desperate need of repair/renovation - very dated. It’s was breaking apart at the seems the whole week we were there! Limited food choices (1 outdoor dining area/ 1 indoor), no entertainment, nothing to do!
8
David
30 mars 2025
·
A séjourné 2 nuits
The room and general condition of the property was quite poor, but the staff was great and it was in a good location
The room and general condition of the property was quite poor, but the staff was great and it was in a good location
4
Julianne
2 mars 2025
·
A séjourné 7 nuits
Property is very out of date. No hot water. Had to use service elevator. Employees very nice and helpful.
Property is very out of date. No hot water. Had to use service elevator. Employees very nice and helpful.
8
monica
23 mars 2025
·
A séjourné 6 nuits
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
4
JENNIFER LABENTHA
18 mai 2025
·
A séjourné 3 nuits
The room i was in had a good view but the furniture was old and looked like it had bugs. Maintenance came to fix dresser and toilet. There was no phone in the room so i had to go to front desk for anything. Front desk handed out beach towels and everything else besides checking in people too on same line.
The room i was in had a good view but the furniture was old and looked like it had bugs. Maintenance came to fix dresser and toilet. There was no phone in the room so i had to go to front desk for anything. Front desk handed out beach towels and everything else besides checking in people too on same line.
6
Danielle
30 mars 2025
·
A séjourné 3 nuits
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué comme étant chaleureux et attentionné dans les restaurants, les bars et le service de nettoyage. Cependant, plusieurs commentaires font état d'interactions lentes ou désagréables à la réception, d'un enregistrement long et de difficultés à obtenir une réservation pour le dîner.
Avis de voyageur à ce sujet
6
Albert
27 janv. 2025
·
A séjourné 4 nuits
The good: The staff and workers (except for the Guest Services rep) were pleasant, friendly, and went out of their way to ensure we had a good vacation. The room and facilities felt a little dated, but I wasnt expecting perfection for a 40 year old facility. The food was good and there were plenty of options, but did get monotonous by the 5th day of our stay. The drinks were plentiful but nothing top shelf. We loved the location and the snorkeling which was out of this world. The bad: Check in was atrocious as it took too long and the check-in agent (aka guest services) was cranky. The agent did not greet us, he did not smile, he did really regard us, he just demanded "passports!" and apathetically worked the overly cumbersome check-in process. I tried to be friendly and chat about our honeymoon at the resort 30 years ago, but he gave cranky dismissive responses. When my wife called him on his bad attitude, he said I was interrupting him. He also charged my credit card $1200 USD instead of 1200 pesos for "environmental fees" but reversed it when I pointed out his mistake. We saw this employee deal with other customers the same way, so know the issue is not us. My recommendation is he gets customer service training to realize his job is to satisfy the customer and pretend to care. Thank you El Cozumeleno and staff. If the had not been our check-in agent (think Operational Maintenance And Repair) it probably would have been a much more pleasant experience.
The good: The staff and workers (except for the Guest Services rep) were pleasant, friendly, and went out of their way to ensure we had a good vacation. The room and facilities felt a little dated, but I wasnt expecting perfection for a 40 year old facility. The food was good and there were plenty of options, but did get monotonous by the 5th day of our stay. The drinks were plentiful but nothing top shelf. We loved the location and the snorkeling which was out of this world. The bad: Check in was atrocious as it took too long and the check-in agent (aka guest services) was cranky. The agent did not greet us, he did not smile, he did really regard us, he just demanded "passports!" and apathetically worked the overly cumbersome check-in process. I tried to be friendly and chat about our honeymoon at the resort 30 years ago, but he gave cranky dismissive responses. When my wife called him on his bad attitude, he said I was interrupting him. He also charged my credit card $1200 USD instead of 1200 pesos for "environmental fees" but reversed it when I pointed out his mistake. We saw this employee deal with other customers the same way, so know the issue is not us. My recommendation is he gets customer service training to realize his job is to satisfy the customer and pretend to care. Thank you El Cozumeleno and staff. If the had not been our check-in agent (think Operational Maintenance And Repair) it probably would have been a much more pleasant experience.
8
Joyce
18 avr. 2024
·
A séjourné 5 nuits
We had a really great time at this property. Absolutely beautiful. The staff at the restaurants and bars was top notch. Attentive and personal. However, the rooms are VERY dated. And the front desk personal is not so accommodating. It feels like you are bothering them. And Omar was the WORST!! Arrogant and RUDE!! Overall...we would stay again as the price is right.
We had a really great time at this property. Absolutely beautiful. The staff at the restaurants and bars was top notch. Attentive and personal. However, the rooms are VERY dated. And the front desk personal is not so accommodating. It feels like you are bothering them. And Omar was the WORST!! Arrogant and RUDE!! Overall...we would stay again as the price is right.
2
Jeffrey
19 avr. 2025
·
A séjourné 6 nuits
OK, not a good review, first, the report looks nothing like the pictures, the resort is in need of serious renovation. The property is very worn, needs major repairs. When we checked in the front desk staff was NOT friendly at all. They put the wrist band on my wife’s wrist so tight that she asked to have another one put on and they wanted to charge us $10.00 USD. They refused to change it so she was uncomfortable the whole week. Our room had paint all over the fixtures, the bed was so worn out that it was bent like a banana. The shower door was rusted and wasn’t even functional. The show didn’t work and it took 2 days to have it repaired. Once they did we hardly had any water pressure. We asked to move to a different room and we were told NO. On the third day the water was out in the entire reports for 4 hours. We were told by local people that that was the second time in one month that the report lost water. The pools were filthy, they were so murky that you couldn’t even see the bottom of the pool. The were napkins and trash floating in the pool. One pool was empty and the swim up bar pool was closed. The report offered only one beer selection and the liquor was cheap non brand liquor. The food was so bad that we ate out for all our meals except breakfast. You had a choice of a limited buffet or the one dining room. The fountain on the front of the hotel was empty (no water) the fountain in the lobby was empty and not working. Small things like the chess set in the lobby h
OK, not a good review, first, the report looks nothing like the pictures, the resort is in need of serious renovation. The property is very worn, needs major repairs. When we checked in the front desk staff was NOT friendly at all. They put the wrist band on my wife’s wrist so tight that she asked to have another one put on and they wanted to charge us $10.00 USD. They refused to change it so she was uncomfortable the whole week. Our room had paint all over the fixtures, the bed was so worn out that it was bent like a banana. The shower door was rusted and wasn’t even functional. The show didn’t work and it took 2 days to have it repaired. Once they did we hardly had any water pressure. We asked to move to a different room and we were told NO. On the third day the water was out in the entire reports for 4 hours. We were told by local people that that was the second time in one month that the report lost water. The pools were filthy, they were so murky that you couldn’t even see the bottom of the pool. The were napkins and trash floating in the pool. One pool was empty and the swim up bar pool was closed. The report offered only one beer selection and the liquor was cheap non brand liquor. The food was so bad that we ate out for all our meals except breakfast. You had a choice of a limited buffet or the one dining room. The fountain on the front of the hotel was empty (no water) the fountain in the lobby was empty and not working. Small things like the chess set in the lobby h
4
Kaylee
11 janv. 2025
·
A séjourné 3 nuits
The ac didn’t work well in our room, bed was uncomfortable and I found hair in the shower on arrival. Check in process was difficult and time consuming. Didn’t receive our towel cards or safe key resulting in 2 trips back to the lobby. The buffet was awful and the restaurant was difficult to get a reservation for. We had to wait in line for 45 to attempt to get a reservation and after about 10 people booking for multiple rooms, we didn’t get a reservation. We went out for food and had a great experience. There was little entertainment which is something I’ve never experienced when vacationing in Cozumel. The money spent was not worth it. Overall we will not be returning to this resort.
The ac didn’t work well in our room, bed was uncomfortable and I found hair in the shower on arrival. Check in process was difficult and time consuming. Didn’t receive our towel cards or safe key resulting in 2 trips back to the lobby. The buffet was awful and the restaurant was difficult to get a reservation for. We had to wait in line for 45 to attempt to get a reservation and after about 10 people booking for multiple rooms, we didn’t get a reservation. We went out for food and had a great experience. There was little entertainment which is something I’ve never experienced when vacationing in Cozumel. The money spent was not worth it. Overall we will not be returning to this resort.
10
Neil
14 juin 2025
·
A séjourné 7 nuits
Wonderful experience. All staff so kind and helpful. We will go back again next year.
Wonderful experience. All staff so kind and helpful. We will go back again next year.
10
Ainsley Brynn
24 avr. 2025
·
A séjourné 7 nuits
All staff were wonderful! They took very good care and made sure drinks were never empty! Food was good. You can order from the menu by the pool. The nachos were the best! We went when it was quiet time, so it wasn’t very busy. It was wonderful.
All staff were wonderful! They took very good care and made sure drinks were never empty! Food was good. You can order from the menu by the pool. The nachos were the best! We went when it was quiet time, so it wasn’t very busy. It was wonderful.
10
Gary
2 mars 2025
·
A séjourné 2 nuits
Staff were fantastic in helping us understand how things worked. Down side, is the pool and beach chairs were always being reserved so it was difficult to ever get a good seat. People would go out as early as 4am to reserve a chair on the beach. Many would not be used until later in the day and sit empty. While the rest of the hotel users would enjoy accessing these unused chairs. Very frustrating.
Staff were fantastic in helping us understand how things worked. Down side, is the pool and beach chairs were always being reserved so it was difficult to ever get a good seat. People would go out as early as 4am to reserve a chair on the beach. Many would not be used until later in the day and sit empty. While the rest of the hotel users would enjoy accessing these unused chairs. Very frustrating.
6
Arami
26 mars 2025
·
A séjourné 6 nuits
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
10
Carmela
12 août 2025
·
A séjourné 3 nuits
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
8
Lucreta
29 juin 2025
·
A séjourné 7 nuits
The staff is wonderful, but we didn’t have hot water to shower, no lunch or dinner buffet. No bingo, no swim up bar, no kid buffet. It was a slow week but we were expecting what was advertised. But I would stay there again and we have stayed several times . The snorkeling is great there. And the staff remembers you. I love the place.
The staff is wonderful, but we didn’t have hot water to shower, no lunch or dinner buffet. No bingo, no swim up bar, no kid buffet. It was a slow week but we were expecting what was advertised. But I would stay there again and we have stayed several times . The snorkeling is great there. And the staff remembers you. I love the place.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation calme en bord de mer, sur le côté nord, avec un excellent snorkeling et un accès facile en taxi ; à une courte distance du centre-ville et près de l'aéroport. De nombreux clients se sont sentis en sécurité et ont apprécié la vue.
Avis de voyageur à ce sujet
10
James
23 déc. 2024
·
A séjourné 7 nuits
The El Cozumeleno is our favorite resort on the island of Cozumel. We have gone there six times now we like to staff the food is authentic Mexican the water is crystal clear and the beach is the best. The price is very good. It is a very quiet place on the very north end of the island no tourist, traffic, and very good location.
The El Cozumeleno is our favorite resort on the island of Cozumel. We have gone there six times now we like to staff the food is authentic Mexican the water is crystal clear and the beach is the best. The price is very good. It is a very quiet place on the very north end of the island no tourist, traffic, and very good location.
8
Jennifer
8 avr. 2025
·
A séjourné 7 nuits
This was a great property, the snorkelling from shore was absolutely incredible, plus the drift snorkelling was an amazing experience. I would highly recommend for a relaxing experience. The a la cart breakfast was incredible. The dinner could have alternated with more options. The buffet for lunch was often lacking, and we didn’t learn until the last few days that you could order chips & guac or nachos as no one mentioned this to us. But other than that, this was a great week long lazy vacation. First all inclusive my partner and I have been too just ourselves without a big group and we will be back. Thank you, especially to Marta, Gloria and Manuel, you truly made our experience!! Cons - uncomfortable old bed, we had a king, but had to sleep only in one small area as the rest of the bed was super uncomfortable.
This was a great property, the snorkelling from shore was absolutely incredible, plus the drift snorkelling was an amazing experience. I would highly recommend for a relaxing experience. The a la cart breakfast was incredible. The dinner could have alternated with more options. The buffet for lunch was often lacking, and we didn’t learn until the last few days that you could order chips & guac or nachos as no one mentioned this to us. But other than that, this was a great week long lazy vacation. First all inclusive my partner and I have been too just ourselves without a big group and we will be back. Thank you, especially to Marta, Gloria and Manuel, you truly made our experience!! Cons - uncomfortable old bed, we had a king, but had to sleep only in one small area as the rest of the bed was super uncomfortable.
10
Rachel
15 mars 2025
·
A séjourné 3 nuits
I really enjoyed my stay; the service is excellent. In my opinion, the beach is one of the best on the island. The food is very good and has great flavor. Cozumel Airport is less than 10 minutes away. It’s also quite close to downtown, and I liked that there is transportation available outside the hotel at all times with very affordable prices. The only thing I don’t recommend is buying tour packages for any activity at the hotel; I paid twice as much as it actually costs, and the tour service was not very good. The tour included a fish ceviche, but we were given an onion salad instead. However, I definitely recommend the hotel. My family and I had an amazing time!
I really enjoyed my stay; the service is excellent. In my opinion, the beach is one of the best on the island. The food is very good and has great flavor. Cozumel Airport is less than 10 minutes away. It’s also quite close to downtown, and I liked that there is transportation available outside the hotel at all times with very affordable prices. The only thing I don’t recommend is buying tour packages for any activity at the hotel; I paid twice as much as it actually costs, and the tour service was not very good. The tour included a fish ceviche, but we were given an onion salad instead. However, I definitely recommend the hotel. My family and I had an amazing time!
8
Nick
25 avr. 2025
·
A séjourné 6 nuits
I like that it was away from the hustle and bustle of the downtown port area. Easy commute with either a taxi or a scooter. Great beach and snorkeling.
I like that it was away from the hustle and bustle of the downtown port area. Easy commute with either a taxi or a scooter. Great beach and snorkeling.
8
oscar
1 mars 2025
·
A séjourné 7 nuits
The staff was very attentive and friendly. The restaurants on site were very delicious. The beach in front was great for swimming and snorkeling. Great value. 😎👍🏝️🇲🇽
The staff was very attentive and friendly. The restaurants on site were very delicious. The beach in front was great for swimming and snorkeling. Great value. 😎👍🏝️🇲🇽
10
Zeljana
21 déc. 2024
·
A séjourné 6 nuits
The resort is at the convenient location, 10 min from the airport and the city. I loved it's unique architecture and the beach view from every room. The resort is right on the beach. The staff keep the grounds so clean. There was a seaweed on the beach when we arrived. It cleared out in two days so we were able to enjoy beautiful clear water. The water temperature was perfect for swimming. We had everything we were looking for; beautiful clear water for swimming, a beach and the pool area with enough beach chairs to sit, relax or sunbathe, clean room and comfortable beds, friendly people and enough food options to choose from. I would definitely come back.
The resort is at the convenient location, 10 min from the airport and the city. I loved it's unique architecture and the beach view from every room. The resort is right on the beach. The staff keep the grounds so clean. There was a seaweed on the beach when we arrived. It cleared out in two days so we were able to enjoy beautiful clear water. The water temperature was perfect for swimming. We had everything we were looking for; beautiful clear water for swimming, a beach and the pool area with enough beach chairs to sit, relax or sunbathe, clean room and comfortable beds, friendly people and enough food options to choose from. I would definitely come back.
10
Steve
28 nov. 2024
·
A séjourné 6 nuits
I have stayed here 4 times in the last 3 years. I come back primarily b/c of the staff. Always welcoming; always friendly. There is nothing wrong with the food but it is not spectacular. The room has shower heads that are not always consistent but b/c of the staff, I can overlook this kind of stuff. My room is always clean as is the facility. The property location makes it easy to get to activities.
I have stayed here 4 times in the last 3 years. I come back primarily b/c of the staff. Always welcoming; always friendly. There is nothing wrong with the food but it is not spectacular. The room has shower heads that are not always consistent but b/c of the staff, I can overlook this kind of stuff. My room is always clean as is the facility. The property location makes it easy to get to activities.
6
Eden
4 janv. 2025
·
A séjourné 5 nuits
The view of the ocean is amazing, they have some nice calm waters to go swimming. The hotel is not really close to town so you will need to take a cab everyday if you want to explore town. If your a picky eater tough luck food would be the area that they can most improve on. The rooms are solid, shower was kinda broken but hot water was working and A/C was great. For the price it’s not bad at all.
The view of the ocean is amazing, they have some nice calm waters to go swimming. The hotel is not really close to town so you will need to take a cab everyday if you want to explore town. If your a picky eater tough luck food would be the area that they can most improve on. The rooms are solid, shower was kinda broken but hot water was working and A/C was great. For the price it’s not bad at all.
8
monica
23 mars 2025
·
A séjourné 6 nuits
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
8
Clint
25 mai 2025
·
A séjourné 11 nuits
Excellent customer service! Great location with beautiful view.
Excellent customer service! Great location with beautiful view.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la nourriture est inégale : le buffet en plein air est répétitif et affecté par les oiseaux, tandis que le restaurant intérieur est généralement meilleur mais nécessite une réservation faite le jour même et impose un code vestimentaire. Les choix de boissons sont limités et parfois dilués ; les stations de petit-déjeuner et les articles au bord de la piscine reçoivent des commentaires positifs.
Avis de voyageur à ce sujet
8
Kendra Sue
11 févr. 2025
·
A séjourné 4 nuits
Location was excellent. Staff were friendly and helpful. More variety/options at the buffet and pool restaurant would be nice..
Location was excellent. Staff were friendly and helpful. More variety/options at the buffet and pool restaurant would be nice..
10
aimee
28 mars 2025
·
A séjourné 7 nuits
Same food daily, but great staff
Same food daily, but great staff
8
david
8 mai 2025
·
A séjourné 7 nuits
Great property overall. We utilized the pool daily, had great wait staff serving plenty of drinks and food. The birds at the buffet were pretty aggressive so we opted to eat in the restaurant each night. The dress code for men to wear pants needs to be changed. (Who brings dress pants to the beach! Nice shorts should be acceptable.)
Great property overall. We utilized the pool daily, had great wait staff serving plenty of drinks and food. The birds at the buffet were pretty aggressive so we opted to eat in the restaurant each night. The dress code for men to wear pants needs to be changed. (Who brings dress pants to the beach! Nice shorts should be acceptable.)
4
James
7 janv. 2025
·
A séjourné 6 nuits
The food was AWFUL. Every day cut up hotdogs and chicken with sauce on it. Every meal, the same. Disgusting.
The food was AWFUL. Every day cut up hotdogs and chicken with sauce on it. Every meal, the same. Disgusting.
6
Bjorn
7 janv. 2025
·
A séjourné 5 nuits
It took 45 minutes to check in and our rooms were not ready until after 5 pm. The rooms are old, but comfortable. The buffet food is meh, and nothing is labeled. We were able to reserve one dinner at the restaurant, which was very good, but the reservations fill up very early, even if you get in line before the reservation desk opens in the morning. Hot tub is luke warm. Late check out was not possible. Restaurant employees are friendly.
It took 45 minutes to check in and our rooms were not ready until after 5 pm. The rooms are old, but comfortable. The buffet food is meh, and nothing is labeled. We were able to reserve one dinner at the restaurant, which was very good, but the reservations fill up very early, even if you get in line before the reservation desk opens in the morning. Hot tub is luke warm. Late check out was not possible. Restaurant employees are friendly.
4
CHRISTOPHER
23 mars 2025
·
A séjourné 5 nuits
The food was awful in the buffet. Black birds flying all over and diving into the buffet food. I was standing in line for an omelette one day, and had a black bird poop on my arm. So disgusting. Inside restaurant food was delicious. Snorkeling excellent. Beautiful view. NO nighttime entertainment whatsoever. I would not return to this resort.
The food was awful in the buffet. Black birds flying all over and diving into the buffet food. I was standing in line for an omelette one day, and had a black bird poop on my arm. So disgusting. Inside restaurant food was delicious. Snorkeling excellent. Beautiful view. NO nighttime entertainment whatsoever. I would not return to this resort.
8
monica
23 mars 2025
·
A séjourné 6 nuits
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
6
Amy
14 avr. 2025
·
A séjourné 5 nuits
Keep in mind, this hotel was not expensive.. so bare that in mind but...Hotel is old, and needs some major updating. Rooms were big but OLD! Wood falling down, bathroom area old piping and old everything, Beds were old and linens were probably from the 80's. . Toilet barely flushed... Shower didn't drain. Staff were good. Buffet area was outside and had BIRDS flying around people and food. One restaurant on site and they really tried. Menu changed nightly to change things up. We got up at 5:30 every morning ( just what you want to do on Vaca) to go put our towels on Tiki chairs because we needed shade, and there were only a few. We had a nice stay because weather was great, but won't go back here again.
Keep in mind, this hotel was not expensive.. so bare that in mind but...Hotel is old, and needs some major updating. Rooms were big but OLD! Wood falling down, bathroom area old piping and old everything, Beds were old and linens were probably from the 80's. . Toilet barely flushed... Shower didn't drain. Staff were good. Buffet area was outside and had BIRDS flying around people and food. One restaurant on site and they really tried. Menu changed nightly to change things up. We got up at 5:30 every morning ( just what you want to do on Vaca) to go put our towels on Tiki chairs because we needed shade, and there were only a few. We had a nice stay because weather was great, but won't go back here again.
10
Carmela
12 août 2025
·
A séjourné 3 nuits
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
6
Zachary
4 avr. 2025
·
Positives: ocean view from room, beachfront bar and dining, great snorkeling, friendly staff. Downsides: bathroom/shower dated, gross and in disrepair. Had to ask for stained sheets to be replaced at check-in. Buffet had exactly the same food 5 days in a row. Birds were all over the buffet food. Nobody tells you there are menu items in addition to the buffet. The a la carte restaurant was too stuffy and hot with average food.
Positives: ocean view from room, beachfront bar and dining, great snorkeling, friendly staff. Downsides: bathroom/shower dated, gross and in disrepair. Had to ask for stained sheets to be replaced at check-in. Buffet had exactly the same food 5 days in a row. Birds were all over the buffet food. Nobody tells you there are menu items in addition to the buffet. The a la carte restaurant was too stuffy and hot with average food.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
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Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-29: NO DATA
- 2026-10-30: 154.23893461154174USD
- 2026-10-31: 148.36833461891175USD
- 2026-11-01: 159.87961087522888USD
- 2026-11-02: 152.58745207640075USD
- 2026-11-03: 150.77926374644468USD
- 2026-11-04: 152.40662983712767USD
- 2026-11-05: 152.40662983712767USD
- 2026-11-06: 150.77926374644468USD
- 2026-11-07: 177.26327541984557USD
- 2026-11-08: 161.58785902433777USD
- 2026-11-09: 163.45584455520628USD
- 2026-11-10: 162.0253613020477USD
- 2026-11-11: 163.45584455520628USD
- 2026-11-12: 176.88958975045776USD
- 2026-11-13: 162.0253613020477USD
- 2026-11-14: 176.14218434890748USD
- 2026-11-15: 162.0253613020477USD
- 2026-11-16: 163.45584455520628USD
- 2026-11-17: 162.0253613020477USD
- 2026-11-18: 163.45584455520628USD
- 2026-11-19: 166.31684512429808USD
- 2026-11-20: 162.0253613020477USD
- 2026-11-21: 162.0253613020477USD
- 2026-11-22: 162.0253613020477USD
- 2026-11-23: NO DATA
- 2026-11-24: 162.0253613020477USD
- 2026-11-25: NO DATA
- 2026-11-26: 152.40662983712767USD
- 2026-11-27: 162.0253613020477USD
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: 165.01302429870606USD
- 2026-12-01: 149.81487847032164USD
- 2026-12-02: 165.0205521719055USD
- 2026-12-03: 152.65978437838746USD
- 2026-12-04: 149.45325102316284USD
- 2026-12-05: 149.27242878388978USD
- 2026-12-06: 150.97212717655944USD
- 2026-12-07: 151.41816217932129USD
- 2026-12-08: 149.81487847032164USD
- 2026-12-09: 165.14392754171752USD
- 2026-12-10: 151.05651770077515USD
- 2026-12-11: 149.45325102316284USD
- 2026-12-12: 149.45325102316284USD
- 2026-12-13: 163.75035130490113USD
- 2026-12-14: 150.87569546150206USD
- 2026-12-15: 151.50253567214966USD
- 2026-12-16: 151.05651770077515USD
- 2026-12-17: 165.14392754171752USD
- 2026-12-18: 163.18603331713868USD
- 2026-12-19: 149.81487847032164USD
- 2026-12-20: 163.0098265838318USD
- 2026-12-21: 151.41816217932129USD
- 2026-12-22: 149.81487847032164USD
- 2026-12-23: 151.05651770077515USD
- 2026-12-24: 202.16813686009215USD
- 2026-12-25: 197.79229657640076USD
- 2026-12-26: 149.27242878388978USD
- 2026-12-27: 151.04445947854614USD
- 2026-12-28: 199.56432727105712USD
- 2026-12-29: 198.28654743669128USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Veuillez contacter l'hébergement au moins 24 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. Avant leur arrivée, les voyageurs doivent effectuer leur enregistrement en ligne auprès de l’hébergement depuis un lien sécurisé. Le personnel de l’hébergement demandera aux voyageurs une copie de leur pièce d’identité officielle avec photo avant leur arrivée.
À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 23 h 00. Si vous prévoyez d’arriver en dehors des horaires normaux d’arrivée, vous recevrez un e-mail contenant les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Tous les voyageurs, y compris les enfants, doivent présenter une pièce d’identité officielle en cours de validité à leur arrivée.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- L'âge minimum pour l'enregistrement dans cet hébergement pendant les vacances de printemps est de 21 ans
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Possibilité de location à long terme
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Piscine accessible de 06 h 00 à 23 h 00.
- Pour les massages, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est gratuit pour un maximum de 2 enfants âgés de 3 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Une voiture est nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
- Navette aéroport : 40 USD par personne
- Navette aéroport : 30 USD par enfant (jusqu'à l'âge de 10 ans)
- Arrivée anticipée : 60 USD (sous réserve de disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Blanchisserie
Ascenseur
Personnel multilingue
Jardin
Plongée
Billard
Services
Ascenseur
Personnel multilingue
Blanchisserie
Consigne à bagage
Formalités d'arrivée/Départ express
24-Hour Front Desk
Banquet Hall
Computer Station
Concierge Services
Conference Space
Reception (free)
Gift Shops or Newsstand
Grocery/Convenience Store
Porter/Bellhop
Proposal/Romance Packages Available
Reception Hall
Tours/Ticket Assistance
Wedding Services
Général
Serviettes
Beach Sun Loungers
Children's Club (free)
Jouets pour enfants
Coffee/Tea in Common Areas
Smoke-Free Property
Snack Bar/Deli
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Activités
Jardin
Plongée
Billard
Aire de jeux
Courts de tennis (extérieurs)
Kayak
Équipements sportifs
Piscine pour enfants
Arcade/Game Room
Books
Evening Entertainment
Foosball
Beach Cabanas (free)
Bicycles (on site) (free)
Full-Service Spa
Games
Bibliothèque
Newspapers in Lobby (surcharge)
Outdoor Entertainment Area
Mobilier d'extérieur
Tennis de table
Television in Common Areas
Terrasse
Parking
Airport Transportation - Drop-Off (surcharge)
Parking (Self) (free)
Connexion Internet
Wi-fi gratuit