Hilton Garden Inn NYC Financial Center/Manhattan Downtown

Overall decent hotel, elevator was very difficult to use due keycard not working in some cases and the elevator taking a while to arrive. Fire alarm went off for several hours one night which was not communicated to us what was happening unless we went downstairs ourselves. No compensation provided to us due to missing sleep and hotel staff didn’t make any apology to us at all.

The location was convenient and not far from the subway. Restaurants were a few blocks away. Their own restaurant was decent. You order and pay through a kiosk. There's a bar/bartender there for dinner. It's not cheap, but typical for New York. I appreciate having daily room service. Theses days you have to request it from many hotels. I also appreciate being able to leave our luggage free of charge after checking out but still sightseeing.

Property was easy to get to but front doorway entrance run down and people were sitting on steps smoking so that's what you smell everyone you walk in. Staff were amazing friendly and helpful.. Requested room away from ice maker and elevator and got room in front of noisy ice maker all night for our stay. Bathroom door slides and didn't close properly for privacy and restaurant closed early by NY standards. View was typical of buildings not city but typical for a Standard

Location, cleanliness and the maintenance of then property. Courteous staff

Everything was great except that I could only get ice from the bar. The only ice machine was on a different floor as my room and I was not allowed to get out on that floor (my key card only worked on the floor that my room was on. I appreciate the safety of this, but I like my ice.

Staff were helpful and courteous and very patient. The area is quiet and nice. Close to many attractions, piers and an accessible subway station (South Ferry) and the Staten Island ferry. Hotel was quiet and the guest laundry self-service is a plus. Highly recommend if you want to stay in a non touristy area.

It seems like there are more residents or people staying at the property for a longer time leading g up to the elevators being busy. One of the two elevator has not been working since xe checked in. It’s pricy and not what we expected.

The parking is not 100% covered

Pros Great area in Fidi Close to Staten Island ferry, Bowling green park, charging bull Close to several metro stations for easy transportation Clean Comfy bed Had a Microwave/fridge and safe Cons Ice was located on several floors but was unable to get in a separate floor outside of room floor and lobby. Gym/cellar only accessible on a certain elevator

No on site parking , across the street and $45 every 24 hours . Shower floor was dirty

Short stay over after cruise trip, hotel is in a great location to explore lower manhatten and finance district. Staff were super helpful and friendly. Room had everything we needed for short trip as a family. The rooms are a little dated and the cleanliness wasn’t great with some areas of the room not cleaned well. The aircon wasn’t great and the window didn’t shut correctly so room was a little noisy but do remember you’re in New York City so never silent. We would stay again. Breakfast was also very good!!

Great location. Staff was really nice and helpful. The entire hotel felt a little dirty, grimy like it needs new carpet, paint etc and it smelled weird - dirty smelling with strong air fresheners to cover it up.

Literally found what appears to be human seminal fluid on the desk chair in room which is gross and unsanitary. There remains of graffiti on door to our bathroom and random stains on bed skirt. For all the money it costs to stay here. I expected better. It's rated on Google as a 4 star hotel.

Very clean rooms and outstanding staff!

Wasn't the cleanest, property was not well maintained - definitely not a 4 star hotel

The room was partially cleaned.

The service was horrible. The bed was terrible. There was hair everywhere. We were afraid to even use a shampoo because there was hair room service was undercooked and not refunded awful. I would never go back.

I love this place! I've stayed here many times and they always deliver with a spotless room, where everything works, and a friendly staff that always goes out of their way to ensure I have a great stay.

Rooms are ok..Staff is super friendly..A little dirty environment..I realized the last day..the ac is super dirty and full of dust..Imagine you are breathing this the whole night..Not cool which is just one minıtr cleaning with vacuum..

Nice, clean hotel. Staff was warm and welcoming. Easy checkin and checkout

Stayed on the 28th floor and the sounds of the elevators kept me up every night

The hotel is clean and located very centrally but everything inside is really basic. I don't see how it can be a 4 star hotel. While the room was clean, some of the appliances inside were broken, the AC was noisy and the staff didn't even have a power adapter to lend me.

No blackout curtains, inadequate privacy and added difficulty to sleep. Ideas: change those transparent curtains to thicker, blackout ones.

2 minute walk to subways or bus that gets you anywhere. Some decent restaurants very close by. Walking to Statue, 911, Staten Island Ferry, or The Bull. Room is small but comfortable. Bed, linen, pillows, towels comfortable. Water temperature awful. One minute scalding hot, the next freezing cold. Staff friendly, helpful. Really loved the location. Quiet at night.

Hotel was located in the heart of the financial district, we had a view of the east river and Staten Island ferry, and there are multiple subway stations in the vicinity to get around NYC. Rooms were clean and staff were friendly, the hotels WiFi is fast enough to keep you connected but maybe not for streaming. For downtime the hotel seems to have spectrum cable. Overall I’d recommend this hotel, great location and friendly staff.

Overall my stay was very nice. But be warned that the rooms are small and narrow and the while the A/C does work, it isn’t very good.

Great location within walking distance of the subway and ferries. Spacious room with very comfortable bed and spacious shower. My room had a view of the East river and a partial view of the Hudson River.

Great location. Older rooms that were quite small. Shower kept fluctuating ting between scalding and freezing every couple of minutes. Quite expensive for what it was. Maybe that’s just nyc.

We had an excellent stay at the Hilton Garden Inn - the room was spacious for a New York hotel with a fantastic view and close to everything. The staff was friendly and helpful. The only criticism I had was that the barn-door-style bathroom door is extremely hard to close. We were also able to tip the staff electronically which is something I have been hoping to see for years!

The room was very quiet, unlike some other hotels in Manhattan. One bonus is that the hotel is across the street from the Staten Island Ferry building, which has a lot of fast food restaurants. That can be convenient sometimes.

I decided to spend a quiet weekend alone to relax, catch up on work, and sleep without my family. The Dominican housekeepers were loud the whole time they were outside my door and when I left my bag right inside the door once I checked out, they said they couldn't find it. They couldn't find it . I have stayed at Hilton Honors hotels before and I expected better than what I got this time around. The room rug had many dirt stains that made me uncomfortable walking around barefoot. The headboard had a tear in it. I was promised a microwave in the room but never got one and couldn't heat up any left over meals. I liked having a communal fireplace in the lobby, except when I went to use it, it didn't work. I wasn't able to order room service for breakfast because it wasn't an option. The shower gel and conditioner in the shower was empty, my firestick wouldn't work because the internet speed was low. The hallway and elevators smelled like Marijuana and unless the room is super cheap, I won't be staying there again.

Stay was a 10/10. Room was very clean and had a nice view. The staff was amazing. The housekeeping lady was very understanding and made sure my room got serviced. Also, Laura and Martin at the front desk were so nice and helpful with everything. Hotels in Manhattan are usually really expensive, but this was a really good deal for the price.

Helpful staff! I had some issues on noise from other guests and the staff was very helpful in accommodating my needs. Thank you!

Hassle free stay with friendly and helpful staff. Discount on parking and reasonably priced. Accommodated my bicycle in the room.

Overall, we enjoyed the location of this hotel. There was construction on the street which made it a little challenging to get to, but that was not the fault of Hilton. We were able to walk or easily take the subway for everything we wanted to do. However, our actual hotel stay was sub-par. To begin, when we arrived after a long travel day and checked in, we discovered we did not have hand towels or hand soap. We immediately called down to the desk and a few minutes later, they did in fact deliver those items. Had that been the only issue, I likely would not have written a negative review. The next morning, we left early. We arrived back to our room at 4:00pm to clean up for dinner and discovered our room had not been made up so we did not have clean towels. Again, called down to the desk to request towels. A few minutes later, housekeeping let themselves into our room to clean. Not good timing. We asked if she could come back in 30 minutes, as we would be gone for the evening and she agreed. When we left, we stopped at the desk and asked if our room could be made up while we were gone. After looking surprised it hadn't been, they assured us it would be clean when we returned. Upon returning around 11:30pm, our room in fact had still NOT been cleaned! The following morning, we again stopped at the desk before leaving for the day. Again, shocked expressions that our room had not been taken care of. When we arrived back later that evening it had finally been made up, but A

Heidi was amazing. She was an exceptional front desk agent. She welcomed me with such a gentle smile which made the checking in process so smooth. I only stayed for one night but I enjoyed my stay. I hope she continues to work hard & becomes a manger because her people skills are amazing!!

Our stay at this property was perfect for a four day visit to NYC. The financial district was an excellent location, we had the subway and water ferry accessible (walkable and safe distance). But most importantly the staff was incredibly welcoming and beyond helpful (made us feel at home). Martin and Jennifer at reception were incredible too. In-property storage of luggage was definitely a highlight, this helps when flying in before check-in and giving us the opportunity to start explore etc. Overall a wonderful stay, I would stay at this location in the future, highly recommend it.

Easy check in and friendly staff

Great location but at check in I was charged a different amount than what I was told online. When the front concierge explained it to me, there was still a good amount that was unaccounted for that did not include tax tax or the holding deposit.

Excellent location close to Subway and across from Staten Island Ferry Terminal, near Wall St and World Trade Center. Front Desk and housekeeping were friendly and welcoming. We are booked again in May for this property. Atttttttt in every way! Thank you for a great stay!

location was awesome

This was one of the cheapest hotels we could find in New York but it was great! Room was silent even though outside was NYC busy which made sleeping easy. Beds were comfy. Rooms were clean. Location was great, battery park on the door step and lots of easy access to subway to go uptown. Would stay again.

We had a great stay here. Staff was pleasant and quickly accommodated two requests we had. Location is perfect- close to ferries to Staten Islahd and Rockaway, just a block from subway stops: lots of nice restaurants and taverns nearby. We will stay again.

Great value stay Perfect location

I stayed here with my wife and the location couldn’t have been better. It’s right in the heart of the Financial District, directly across from the Staten Island Ferry, with plenty of restaurants and shops nearby. The subway is also just across the street, making it easy to get around the city. Despite being in a busy area, it was surprisingly quiet at night, which made for a restful stay.

Location is very convenient, close to subway

Construction surrounding hotel area. Very dusty.

Close in proximity for Statue of Liberty ferry and Ellis Island. Construction outside hotel was somewhat unsafe, confusing pedestrians and motorists. Parking a block away was inconvenient.

Great location. Across the way from the Staten Island Ferry. Quiet. Peaceful. A perfect place to stay and easily accessible to the trains.

The room was very quiet, unlike some other hotels in Manhattan. One bonus is that the hotel is across the street from the Staten Island Ferry building, which has a lot of fast food restaurants. That can be convenient sometimes.

Had a wonderful stay in New york. The breakfast were very limited and expensive

I found location a bit out of the way. Bar poor very limited beverages and restaurant poor food service.

Breakfast was not the best experience. Waited almost an hour to get our order, they ran out of coffee and did not make it. When you ask, they direct you to the lobby to get a cap up of coffee. Overall food quality was poor.

The location was convenient and not far from the subway. Restaurants were a few blocks away. Their own restaurant was decent. You order and pay through a kiosk. There's a bar/bartender there for dinner. It's not cheap, but typical for New York. I appreciate having daily room service. Theses days you have to request it from many hotels. I also appreciate being able to leave our luggage free of charge after checking out but still sightseeing.

Good location, comfortable room, service a bit slow for breakfast in the cafe.

This hotel is in a great location right across from the Staten Island Ferry. Room was cozy and nice. Tried the breakfast for 40.00 with my wife and it wasn't worth 5 bucks so that was really the only negative.

I stayed here 26-30 June. It’s a really nice Hilton, spacious rooms, very clean. I had to call down for more towels and shower gel shortly after arriving, both were delivered promptly. The restaurant and bar are rubbish, but you don’t go to NY to sit in a hotel bar. On the last night the fire alarm went off at 1am, this took an hour to sort out and then again at 6am for 30mins. The staff apologised in the morning. I’d happily stay here again.

Excellent hotel.....love the breakfast pancakes.....staff was friendly 😃 rooms were cleaned daily 💯

Excellent restaurant and breakfast options. Great location.

We really enjoyed our stay. Staff was incredible helpful and accommodating. Breakfast was to order and it was so delicious! We definitely will return to this hotel next time.