Name: Thompson Central Park New York, by Hyatt
Address: 119 West 56th Street, Midtown West, New York, New York (and vicinity), New York, United States of America, New York (and vicinity), New York County, US
Price range: $538–$2,118 per night
Rating: 8.63

What guests think

At Thompson Central Park New York, by Hyatt, travelers praise the central Midtown location and generally friendly staff, while room size and comfort impress many, though inconsistent service, occasional maintenance or noise issues, and mixed dining value temper expectations.

Upper Stories lounge access and the hidden Burger Joint earn frequent praise, but the gym feels small, there’s no pool, and parking can be expensive. Several reviews cite slow check-in, delayed room readiness, or elevator problems during busy periods. Expect a stylish, well-located stay with occasional trade-offs in consistency and value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Upper Stories lounge and the on-site Burger Joint are highlights; the bar is also popular. Downsides include a small gym, no pool, expensive/slow valet parking, and occasional elevator glitches.

Related guest reviews

10

Jason

Oct 15, 2023

·

Stayed 2 nights

Great property, good service. Excellent food at restaurants. Only negative was the tiny gym.

10

John

Jul 7, 2024

·

Stayed 2 nights

Fantastic stay. We loved the hotel and the upper floors lounge on floor 3. The bed was extremely comfortable and our studio suite was a great value for a family of 3 given the proximity to Central Park. The staff were all extremely friendly and helpful. I would stay here again without hesitation.

6

Lynn

Dec 1, 2024

·

Stayed 2 nights

I returned to the property with high expectations. However, this time around was not as expected. Our room wasn’t ready due to a linens issue. And then, there was an elevator issue causing delays for tons of guests. We were on a high floor making it inconvenient to use the stairs. I would think they’d reprogram the elevators to accommodate the faulty elevator.

8

Eleanor Kay

Jul 30, 2025

·

Stayed 5 nights

The Thompson Hotel is so well placed for many big NYC attractions and has a large room square foot compared to some others. Family of 4 including 2 teenage sons all fitted in together. We didn’t use the Spa or bar but the Burger Joint at the back is a great addition.

10

Deborah

Jul 2, 2025

·

Stayed 2 nights

Hotel was wonderful. The staff were excellent.3rd floor lounge was a highlight and surprise for me. Food was great and loved the atmosphere to watch Wimbledon.

10

Merrissa

Jul 16, 2025

·

Stayed 1 night

We really enjoyed this hotel. We were on a higher floor and had access to the lounge. The room we had was beautiful, comfortable, and so stylish. The lounge was great and I wish we had more time there.

8

Angel Luis Garcia

Sep 28, 2024

·

Stayed 2 nights

Great, place ease of going in, out and around to and from Thompson. Parking or lack of parking was only issue. Although, valet took care of it for us, it was an awesome stay.

10

Christina

Jul 12, 2025

·

Stayed 4 nights

The hotel was great and the high floor lounge was great! One suggestion, the hotel is classy and expensive. The lounge is a perk for people paying for a higher price one let the guest have a free glass of wine or beer. Don't charge them in an "honor" bar style. Very tacky. Not to mention , you're serving crap, $15/bottle of wine so it costs you $3.00/glass to give a guest a glass of wine. Just food for thought. Otherwise the hotel and lounge were great!!

8

Jennie

Jul 11, 2024

·

Stayed 4 nights

Stayed 5 day/night during the July 4 holiday. Room was good, staff was nice but hotel has no pool. However the location is excellent, 4 blocks in either direction was Central Park or Times Square, and great shopping nearby.

8

Seema

Oct 30, 2023

·

Stayed 3 nights

Expensive parking

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Cleanliness

Many guests found rooms and common areas very clean. However, several reviews note lapses such as dirty bathrooms or floors, mold, old food left in a fridge, stained carpet, or smoke odors.

Related guest reviews

8

Marissa

Apr 12, 2025

·

Stayed 2 nights

Overall great hotel just disappointed there was mold in bathroom.

4

DIANA

Jul 10, 2025

·

Stayed 4 nights

My kids and I checked out with a couple bites on legs arms and chest.

4

Michael

Sep 4, 2023

·

Stayed 3 nights

Arrived room was ready at check in and we were sent up. The room had a fridge that had not been cleaned and had old, rotting food (not sure how long it had been there) had to call 3 times to have it removed. We were a party of 3 which meant we needed to use the pull out sofa but there were no linens or duvet for it. That required two trips from housekeeping to get right. We were credited a small amount but the credit wasn’t written down so that took two calls to clear up. Lots of glitches in the management however everyone was pleasant but one expects a little more for $700 a night.

8

Grzegorz

Aug 2, 2025

·

Stayed 4 nights

Close to main touristic places and Central Park. The room was OK but windows extremely dirty. Perhaps it is just what New York is like. Breakfast extremely overpriced for what you get served. Instead I suggest any nearby place that you can find on Google.

10

Angela

Oct 30, 2025

·

Stayed 2 nights

An unforgettable New York stay! The room was spotless, beautifully designed, and surprisingly quiet for being in Midtown. This location cant be beat, steps away from Central Park and great restaurants. I'd definitely stay there again.

8

Erin

Apr 14, 2024

·

Stayed 2 nights

Everything was great except upon arrival my room had a dirty toilet and it was backed up. They quickly rectified it and upgraded me to a higher floor. Unfortunately, the toiletries in the room were half empty and what was used by me was not replaced for my second day.

2

Colleen

Oct 21, 2024

·

Stayed 1 night

EXTREMELY over priced tourist trap. Our room was not ready at check in time and we were made to wait an hour for a room. The room was the size of a shoe box, had a weird smell, and the carpet was stained and dirty. Stay Away!!!!

10

Mary

Sep 19, 2024

·

Stayed 3 nights

Excellent hotel. Staff are always helpful and positive. Property is immaculately clean. We will be returning whenever we're in NYC.

6

Cristina

Oct 7, 2024

·

Stayed 3 nights

We arrived 2 hours after check-in and the room was not ready. The fan in the bathroom was broken and it never got fixed. The room was a decent size, but the shower was half open and water sprayed out everywhere. There were no bath mats in the room and when I asked for one they brough a towel and said they were out of bathmats. The trash was not removed when daily housekeeping came. Room service was below average. The Thompson was not what I expected to say the least.

10

MELISSA

Aug 3, 2025

·

Stayed 2 nights

Lovely room, clean, convenient

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Rooms

Rooms range from spacious suites to some smaller layouts; beds are often comfortable, but storage can be limited and some sofa beds are uncomfortable. Bathroom design (half-glass showers, slippery floors) and street or elevator noise come up in multiple reviews.

Related guest reviews

8

Ellen

May 19, 2024

·

Stayed 1 night

The gentleman at the desk when we checked in was lovely. Gave us a free upgrade. Only wished we stayed longer as we loved our tower room. The faucet in the bathroom sink was placed at an awkward spot on the side of the sink. Water on the counter around it was an issue. The control wasn’t that easy to use. The shower floor got very slippery and the was nothing to hold on to. Wish there had been a drawer or two in the bathroom for cosmetics etc. The room was great size. Bed was comfortable.

10

Jania

Oct 25, 2025

·

Stayed 2 nights

Excellent room and service. Everyone was friendly and attentive and the room was spacious and very comfortable. We will return for sure!

6

Carol

Dec 5, 2023

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Stayed 3 nights

The first room was large with minimal storage. The bathroom was ridiculously small with zero storage. All our toiletries had to be set up in the room. The shower had half a glass enclosure which made for a very cold shower and wet bathroom. There was a constant tuning fork like sound that kept us up all night. We switched to a handicap room the next night which thankfully was very quiet through out the night, but not the morning. This room was smaller than the first room but with a bigger bathroom. Still zero storage in the bathroom and one small yellow light that lit up the bathroom like a scene from a horror movie. Doors started slamming in the hallway by 6:30AM and you could hear housekeeping in the hallways. So no sleeping in. Breakfast was fine, but they are clearly understaffed and took forever. $162 for two omelettes, two cappuccinos and two bowls of berries. No doorman to help you catch a taxi. There are better places to stay in New York for the same price. Won’t be staying here again.

6

Michel

Jun 23, 2023

·

Stayed 1 night

The hotel and the rooms have been remodeled but the windows were not changed. They are very old and not soundproof at all. We could hear the mouse from the street cars and trucks even though we were on the 20th floor.

10

Sukanya

Feb 7, 2025

·

Stayed 1 night

Fantastic and updated

4

Roman

Dec 15, 2024

·

Stayed 2 nights

The room was very small and the beds were not only tiny but the most uncomfortable beds ever! We ended up leaving a day early. Paid $2,300 for two nights and only stayed one! We couldn’t do it one more night there. Won’t ever stay again.

6

Ronen

Jul 26, 2025

·

Stayed 1 night

When booking a hotel near Central Park with nightly rates ranging from $450 to $750 and above, certain standards are expected—particularly in comfort, design, and service. Unfortunately, this property fell short on several fronts. The bed was noticeably old and uncomfortable, making it difficult to get a good night’s rest. The room layout was not suited for business travel, with limited workspace and a poorly designed bathroom. The sink and surrounding counter space were minimal—barely adequate for one person, let alone two. Even the towels felt thin and worn, which only added to the sense of neglect. Surprisingly, no bottled water was provided in the room, and I had to call to request one. At this price point, that level of detail should be automatic. The executive lounge breakfast was underwhelming—standard continental fare that didn’t match the expectations of a premium hotel. Worse, the atmosphere was disrupted by staff vacuuming near guests without consideration, making it nearly impossible to hold a conversation. In short, if this were a $150–$250 per night hotel, I might overlook some of these shortcomings. But at this price—and for a Hyatt property in such a prime location—I expected more. Unfortunately, I won’t be returning.

4

Jerome

Jul 30, 2024

·

Stayed 1 night

Hotel is very outdated. Windows in my room were metal sliders that let street noise in.

8

Lauren

Jan 7, 2025

·

Stayed 3 nights

Loved the roominess of the King Suite!

6

Rachel

Sep 5, 2023

·

Stayed 3 nights

The hotel is in a great location and was nice compared to many NYC hotels. But our shower would flood even in a 3 minute shower and because it was open it would then flood the bathroom. We reported the issue twice during our stay and were told it was fixed each time, yet it remained a constant problem. Also, the blinds wouldn't open. The hotel only offered reward points as compensation. It was frustrating. I would have enjoyed a better stay experience than the reward point to stay again.

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Service

Staff are frequently described as friendly, attentive, and helpful, with standout bell and front-desk teams. That said, several guests reported slow or difficult check-ins, delayed responses for requests, billing errors, or unhelpful interactions.

Related guest reviews

10

Jason

May 10, 2025

·

Stayed 3 nights

Absolutely fantastic place, from service, to location. The staff were incredibly nice and accommodated every request perfectly. Really can't say anything bad, terrific place.

2

Lawrence

Nov 17, 2025

·

Stayed 1 night

My wife had a pretty terrible check-in experience. While she was greeted warmly at the ground floor and directed to an upper floor for an upgraded check-in, on the upper floor, she was met with an endless hassle. First, they demanded a reservation number. I was at a meeting, my wife had to call me, I gave the reservation number. Then they demanded a different reservation number. She called me again, I gave the different number. Then they demanded a screenshot of the reservation. She called me again — third interruption of a meeting! I sent a screen shot. Yes, I could have added names to the reservation (but Hotels.com doesn't make that simple). But no, it shouldn't be this difficult — and certainly, your agent at your upgraded checkin station should be be so rude. If we wanted the Holiday Inn experience, we would have picked a Holiday Inn.

2

Daniel

Jan 2, 2025

·

Stayed 1 night

Waited over 4 hours past checkin for my room to be ready. Asked 2 times for another towel and waited for over an hour before going to front desk to get one. They said that all I can do is wait for housekeeping to come to my room. It’s been an hour and twenty minutes, still no towel. Front desk staff not helpful

10

Dawn

Aug 3, 2025

·

Stayed 1 night

Eddie was amazing during check in. I had arrived before check in time on a red eye and he found me a room right away. So grateful!!

10

Jania

Oct 25, 2025

·

Stayed 2 nights

Excellent room and service. Everyone was friendly and attentive and the room was spacious and very comfortable. We will return for sure!

6

Julie

Jan 4, 2025

·

Stayed 3 nights

We were not able to get into our room for more than 5 hrs after check in time due to rooms not being clean. We were initially told that it would be an hour wait at most. We were not even able to get into our original room (a suite) and we eventually were given two rooms for the first night. We then had to move rooms to the suite on the second day. It was super inconvenient and we missed out on some sight seeing/dinner because of it. The people working there were nice but didn't make the situation right and it soured the experience for me. We also tried to go to the burger place there after missing out on dinner, but the line was so long that we didn't stay. Rooms and property were otherwise nice and location was good.

6

YUKO

Jun 23, 2024

·

Stayed 1 night

The rooms and everything was great with one exception... I requested for ice cubes at the service desk as I returned to the hotel needed to wait more than 2 hours to get ice cubes in my room at 1AM. I told guest services that I'd be happy to grab them myself if they were too busy, but they did not have any machines that guests could access. They could've told me they didn't provide the service (which would be disappointing for a considering this is a luxury hotel..) if they didn't have the capacity, and I would've grabbed a bag of ice at Duane Reade. I've called guest services at least 5 times to understand what was going on and every time she'd be like 'ah, you need to wait' 'still time to wait dear..' 'I know how you feel' I lost an hour's sleep for waiting...

2

nadia

Sep 10, 2024

·

Stayed 2 nights

Front Desk Manager the rudest person I have encountered, patronising and purposely unhelpful.

10

Susan

Sep 10, 2023

·

Stayed 2 nights

Great customer service. Upper floors are really nice. The concierge/staff person working the third floor lounge during my stay went above and beyond. Extremely friendly and helpful and made check in a welcoming experience.

10

Candra

Sep 9, 2023

·

Stayed 1 night

The Staff was amazing ! They took over when I needed to get my 96 year old Dad to a taxi since our personal driver got delayed in heavy traffic. Two of the staff helped w/ getting him to the closest corner, got a Taxi for us and helped get him in the Taxi and our luggage ! They are Angels and will forever appreciate their kindness !!! Will recommend to anyone going into NYC !!! Blessings to all of you !

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Location

Excellent Midtown location steps from Central Park, Carnegie Hall, shopping, dining, and multiple subway lines; easy to walk to many sights. Some mention construction or street noise at times.

Related guest reviews

6

Graham

Sep 15, 2025

·

Stayed 2 nights

Good setting close to central park and a ten minute walk to Time Square.

10

Heather

Aug 8, 2024

·

Stayed 2 nights

Clean, well maintained hotel. Two blocks from Central Park and easy access to the subway.

10

Crysta

Aug 24, 2025

·

Stayed 1 night

Really enjoyed this hotel. Very clean & cozy. So convenient to a lot of the spots we were trying to go to. The staff was so friendly & the rooms were very cute. Loved our stay here

10

Crystal

Nov 13, 2024

·

Stayed 7 nights

Spent a week at the Thompson and absolutely loved it! Very nice hotel with all the amenities you could need. Close to major transit stops and tons of shops, great location. Would definitely recommend staying here!

10

Francois

Oct 24, 2023

·

Stayed 4 nights

Great location, right across from the Carnegie Club, a few blocks from Central Park. Quieter than hotels closer to Times Square, which for us was a plus. Only major complain had nothing to really do with the hotel - it was all the construction going on around.

10

Dia

Dec 1, 2024

·

Stayed 2 nights

Location is perfect for all things NYC

10

Diane

Jun 19, 2025

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Stayed 2 nights

Had a wonderful stay at this hotel. It’s very clean, modern, and conveniently located to the best shopping in the city. Walkable from Broadway and close to Central Park. I definitely will return for future stays.

10

Hina

Jul 30, 2025

·

Stayed 3 nights

Very convenient area right next to Central Park.

10

Lisa

Jun 16, 2025

·

Stayed 6 nights

Very nice hotel, great location however there was construction when we were there.

10

Janelle

Apr 7, 2025

·

Stayed 2 nights

Perfect location!

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Dining

The Burger Joint and the Upper Stories lounge snacks/drinks get positive notes, and some guests enjoyed meals. Breakfast and restaurant experiences are mixed, with reports of high prices, limited options, slow service, and occasional room service delays.

Related guest reviews

6

Carrie

Dec 30, 2024

·

Stayed 3 nights

Overall nice place but not worthy of the hefty nightly rate. Also, the hotel charges you $8 for a cup of coffee downstairs.

10

Patrick

Apr 27, 2025

·

Stayed 2 nights

Great stay. Comfortable. Recommend upgrading to the included breakfast option

10

Stéphane

Mar 14, 2025

·

Stayed 2 nights

Very good option in New York, nice design, very clean, super fast elevator. One bad thing: the breakfast not enough space for the guests and unprofessional waiters.

10

Fortino Isaac

Oct 26, 2024

·

Stayed 3 nights

Staff and housekeepers were outstanding! Great service, fast and friendly. I would LOVE to go back to same place!

6

Claude

Oct 9, 2023

·

Stayed 3 nights

Breakfast buffet is poor…breakfast at the Parker restaurant it’s worst.

8

Eleanor Kay

Jul 30, 2025

·

Stayed 5 nights

The Thompson Hotel is so well placed for many big NYC attractions and has a large room square foot compared to some others. Family of 4 including 2 teenage sons all fitted in together. We didn’t use the Spa or bar but the Burger Joint at the back is a great addition.

8

Grzegorz

Aug 2, 2025

·

Stayed 4 nights

Close to main touristic places and Central Park. The room was OK but windows extremely dirty. Perhaps it is just what New York is like. Breakfast extremely overpriced for what you get served. Instead I suggest any nearby place that you can find on Google.

10

Scott

May 1, 2025

·

Stayed 2 nights

If you want the full NYC experience, this is the place to stay! Within walking distance of Central Park & all the midtown sights. Staff was outstanding & the lounge (Parker’s) has a really good vibe & was a great place to get a cocktail. We will definitely be back!

10

Kenneth Biglin

May 26, 2024

·

Stayed 2 nights

Great property and extremely accommodating front desk professionals. I’d having rated all the service five stars because nearly everyone was excellent. But the service in the restaurant, especially at breakfast, was astonishingly bad. They seemed very understaffed for the Friday and Saturday I was there. Like as in waiters not wanting to make eye contact for fear you might ask for a second cup of coffee! An easy fix, though

8

Barbara

May 9, 2023

·

Stayed 3 nights

Great bellman, valet and concierge level service. Top notch. We stayed on the Upper Stories and we highly recommend this. The concierge level was great and it was super convenient to have food available all day with two kids in tow. The breakfast has some items that are warm (could be kept warm a little better ) and fresh fruit, coffee, bagels and salmon. There was also a big variety of drinks on hand. The room was clean and spacious and AC worked great in our room but not in my parents room. The thermostat needed new batteries. Only complaint was that I waited 30 min for toilet paper to be delivered to my room and it finally came after the third call- waiting for tp when you have to go to the bathroom is no fun. Location is safe and close to Central Park and Carnegie Hall and everything! Would stay again at a Thompson!

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Month	Average price
January	$426
February	$433
March	$462
April	$514
May	$617
June	$598
July	$600
August	$446
September	$734
October	$662
November	$571
December	$800

Su	Mo	Tu	We	Th	Fr	Sa
				1 $776	2 $750	3 $713
4 $538	5 $903	6 $1,117	7 $1,245	8 $879	9 $1,025	10 $1,041
11 $819	12 $667	13 $833	14 $880	15 $865	16 $825	17 $845
18 $722	19 $934	20 $1,040	21 $1,041	22 $773	23 $816	24 $853
25 $634	26 $773	27 $1,025	28 $1,058	29 $844	30 $935	31 $1,311

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $887	18 $841	19
20 $1,119	21 $1,508	22 $2,118	23 $1,726	24 $1,118	25 $936	26 $945
27 $742	28 $887	29 $1,444	30

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Studio Suite, Accessible Bathtub (High Floor, Lounge)

Room, 1 King Bed, Park View (High Floor Lounge)

Room, 1 King Bed (High Floor, Lounge)

Suite (High Floor, Lounge, Accessible Shower)

Deluxe Room, 1 King Bed (Accessible Shower)

Deluxe Room, 1 King Bed

Suite (Thompson Suite with )

Room, 1 King Bed, Accessible Bathtub (High Floor, Lounge)

Studio Suite, 1 King Bed (High Floor, Lounge)

Studio Suite, 1 King Bed with Sofa Bed

Room, 2 Double Beds, Park View (High Floor Lounge)

Room, 2 Double Beds

Studio Suite, 1 King Bed with Sofa Bed, Accessible Bathtub

Suite (High Floor, Lounge)

Studio Suite, 1 King Bed with Sofa Bed (Accessible Shower)

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Double Beds (High Floor Lounge)

Room, 2 Double Beds (High Floor, Lounge, Accessible Shower)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Thompson Central Park New York, by Hyatt

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