Blackcomb Lodge

The owner at the front desk was super friendly and helpful. They gave us all the info we needed and even showed us to our suite. The place was really clean and right in the heart of Whistler. Parking was easy, the elevator was quick, and the hot tub and pool were both clean and really nice. I definitely recommend this spot and will be coming back for sure.

Property felt like it was furnished in the early 90s. Pool was freezing. The worst part was the constant noise from outside. Right across a bar and screaming and arguing all night till 2 am. Then street vehicle noises with loud beeping starting at 6. All of the village closes super early too. By 6 everything was closed and most restaurants closed at 9.

For the price paid, this was a tired property, certainly around the pool and hot tub area. The bathroom has a urinal that is not working. There are stains on the ceiling. Generally not much care put into the pool and bathroom facilties. The rooms are adequate. Location is ideal, but more time and attention should be paid towards the little things that make a stay memorable.

The staff and front desk incredible best service ever had,Nice pool hot tub sauna Highly recommended

It was centrally located in the village so close to most things. The staff were very friendly and room was comfortable and clean. My only issue is the insane daily parking cost.

Parking cost is rediculous. Glad the Lodge has a discounted rate but that was still expensive. Whistler living up to its expensive reputation

Lodge right in the middle of the village with very convenient parking. Facilities are a bit on the older side and the rooms are a bit noisy since they're on the street with all the bars.

This is one of our favorite places to stay during our ski trips. The location is close to the ski lifts and gondola while still being at the heart of the village. Rooms are spacious and has kitchenette which is good if you travel with kids. Depending on the room some of them need TLC and some are updated. Araxi Restaurant & Oyster Bar Is located in the same building and has amazing selection of wine and oysters. The second floor can be noisy as it is right above the restaurant but it is not too bad. Lodge has underground parking.

Good hot tube and pool

It was very close to all of the shops. The room included a full kitchen with dishes. No hand towels or soap for the bathroom sink. Body wash, shampoo, conditioner were included. $35 for parking was a little steep. They required $250 damage deposit which will take about 5 business days to have returned. The pool was really cold. Once the sauna heated up, it was good. The hot tub was wonderful.

Unit was dirty/dusty, filthy, bed sheet was not change and bad customer service.. Not worth paying more than 600CND$ for 1night….

The room was dusty. The bathtub had hair from people that used the room before. The light in the main entrance of our room was burnt out. Even in the lobby all the garbages were overflowing and the carpets looked so dirty

This property is really run down. The rooms were not clean. Shower was dirty with hair and debris from previous guest, mirrors were dirty as well. The heat in the rooms is a huge pain as the fan runs intermittently and kicks on every 5 minutes, no option to let it run. Turned it off so we could sleep because it was loud and disruptive. I asked our friends who were staying here as well and they had the same problems in their rooms. Given the price I'd rather spend more to stay at a neighboring hotel that's less tired and has more professional staff working at it. When I commented that the room was dirty the front desk clerk didn't seem to care, as though he had heard the complaints before. The location was a perk but aside from that, I'd never stay here again.

Be warned if you stay here! The quality of the hotel facilities are not in line with the rates being charged. The hotel did not have hot water during our 3-day stay, preventing us from taking showers after coming back from skiing. We needed to change rooms when we first checked in because the room was not clean and the safe did not work. The second room we were given was also dirty (although slightly less so than the first) and also had a safe that didn't work. When checking out, we had to wait in a line of other guests who were all complaining about their experience. Hotel staff do not seem to be empowered to address the problems guests encounter and instead only offer a superficial apology.

Not very clean 😔

Not enough towels were provided for two people and they didn't provide more because they didn't seem to have any.. We were supposed to get a room cleaning every 3 days and they didn't come once in 7 days. Same thing for my sister but they tried to charge her a cleaning fee. And the rooms could have used a good cleaning. It's close to lots of restaurants and the chair lifts and the hot tub was great for a soak at the end of a day of skiing but I wouldn't stay here a second time.

The hotel did not have hot water since the boiler was broke. The room was very smelly and bathroom was full of mold in shower. Super noisy at night since there are many bars which play loud songs till 11 PM every night.

Muy mala experiencia estaba muy sucio en general las instalaciones muy viejas y no funcionaban como debían. Cobraron demás en todo hasta para dejar unas maletas 2 horas. No dejaban ni papel de baño ni ningún artículo para el baño. Este estaba sucio desde la entrada. Los platos y utensilios de la cocina sucios. Los cajones sucios En 8 días solo una media limpieza en la habitación.

Dirty floor, dirty kitchenwares, glasses, knives etc left in washing machine at check in and not sure if they were cleaned. Utensils in cabinets have mark/ stains/ food residuals. Room service only every 4 days and the room was not fully stocked.

Location of the hotel is good but that's it. Room is dirty, and towel and sofabed bedsheet are unchanged, washroom still has hair on the floor and in the bathtub

Quite out dated. We paid extra to have a balcony on the assumption we’d get to USE the balcony. There were no chairs provided to be able to sit on said balcony. Disappointing. Bed was uncomfortable. Staff was pleasant.

Outdated but clean room

The overall property is fine, and we were upgraded to a nice king room with a full kitchen. The front desk staff were attentive; however, there weren't enough staff working, and the check-in took ~45 minutes. We were in a room facing the square and it was very loud at 2 AM until 3 AM. We also had a rowdy neighbour. The room was nice, and we appreciated the upgrade.

Staff are great, Benny went out of his way to make us feel welcome. Property looks a bit tired, much like the other properties in the village. The room was well equipped with bottle openers, glassware etc. get a room facing the parking lot if you want a quiet stay!

Location is fantastic. You're right in the middle of everything. The room is adequate, however a lot of the kitchen is lacking standard amenities. Our kettle was rusted on the inside, no cutting board, no kitchen towels etc. Keeping the room a consistent temperature was difficult. We were either freezing or too hot. We got a great deal so it was fine for the weekend. Wouldn't actively seek to stay here again.

The staff were very polite and friendly. I found the hotel itself run down and old, the room had a very strange arrangement with the TV on an inconvenient wall - difficult to see from the bed. My room was above the main village walkway and it was extremely loud until 3 am, making it difficult to sleep.

Great property, clean room, good manager! Room is spacious, all appliances, oven etc. full kitchen! Will be back.

Was a problem with our room when we arrived. Staff were very apologetic and did what they could to accommodate. We were updated to a suite however it was very outdated with several issues in the room. The large mirror was broken. The built in microwave was broken- door wouldn’t close so the light in the microwave lit up the room all night. Was unable to access the cord to unplug it. The light in the bathroom buzzed every time it was turned on as it was ready to burn out. Balcony overlooked the busy part of the shopping area of Whistler village with a pub across the road. It was music and noise until 1am. If you want quiet, request a room away from shopping area. We were on a 10 day west coast trip and it was the only place we had to pay for parking which wasn’t cheap. Once again, staff were very good and worked hard to get us another room but had we got our first room, we would have been on the quiet side of hotel.

Very spacious room, directly in citycentre, airco available, friendly staff, good parkingspace We had a loft: the upperfloor was very warm even with the airco on

Our room was right above a bar and we didn’t get much sleep. Also, we paid for a balcony and there was only a view of the stores, not the view you see in the pictures online

Location is amazing and is central to the Whistler village. Staff were all very kind and hospitable and it really felt like I was staying at an extended family member’s apartment. People get the wrong idea and assume you’re getting a 5 star hotel treatment where in reality if you want that then you should look elsewhere. The rooms are clean, bathrooms are clean, and rooms were exactly as described. The hotel is very clear and specific about rules and guidelines (fees, parking, etc). I was a little concerned after reading some reviews but found myself pleasantly surprised when it turns out that if you want something, all you need to do is ask. Need more towels or need your trash taken out? Just ask! The extra security about who can enter the building made it feel safe - especially with our snowboard gear. Thank you to Ian/Ean for your kind welcome at the property!

Staff was impolite. Swearing in the lobby at guests.

I was charged extra fees and staff at reservation desk said it is because I booked through Expedia. Also I was charged 250 $ as damage deposit. After one week I have to call them back to revert back my deposit. It took three days constant reminder calls to get money back . To keep my back bag before check in time they want me to charge extra as well. They gave me only two keys whereas we were three guests. The bed sheets were unclean and had some sort of stains were there. The pool area was also not well clean.

It is right in the village and so convenient. Staff was super friendly, the manager was there guiding us where to park etc and gave us an upgrade just for stay. Super friendly staff

Front desk guy was on a huge power trip.

Bennie, the General Manager was most friendly and helpful during check-in and check-out; he is just a ray of sunshine, a really great guy that welcomed us at the front desk. Our suite was nice, clean, modern and quiet. The lobby was warm for July, maybe there's no AC in the lobby; the rooms have AC. The lodge is conveniently located in the Village, walking distance to restaurants, shops, a few drug/grocery stores and the outdoor summer activities- mountain bike/hiking/walking trails, gondola rides, etc. I would return to this lodge on our next visit to Whistler.

First time staying at this hotel and we were greeted by a very friendly man Benny (the supervisor) and muskan (the assistant manager) who was at the front desk made check in easy flowing and not a hassle , we enjoyed staying at the blackcomb lodge and decided to stay an extra night and Benny was on top of our parking ticket and room key deactivation .

Very poor customer service. Parking was hard to find. No hot water! Bed sunk in middle. Heater constantly cycled on & off and did not produce enough heat. 10:00am check out? Really! No bath towels in room. Lights unplugged. Linen’s questionable. Rowdy street until 3:00am. All front people were young, sharp and just did not care the way you expect from a location in the middle of Whistler village. Will never book here again. I wish they would credit us back for the Room as well as parking fees. So sad to report these events. Good luck

The front desk guy is really intense. I could tell he is the owner. He does treat you like youre checking in to jail instead of a hotel you are paying for. He makes you sign off on every single rule and theres little charges for every single thing. He also RAN out to the parking lot to greet us and it felt odd because his energy was very frenetic. He thought we were parking without paying and he was ready to confront us about it until he realized we were actual guests. The rules of the hotel are also posted EVERYWHERE its extremely bizarre. The other staff seemed normal and chill. The room was nice with two balconies but yeah its old and needs work for sure ad is a little run down. Peeling paint and wallpaper and tape over the tiling in the bathroom etc. The pricing was good, and the location is excellent. The owner started our trip off on a very weird vibe. So if youre cool with being treated like youre lucky to be allowed to be on the property and loudly verbally accosted and watched by the owner then yeah its fine to stay here. I think if the owner stayed away and let his staff work for him the guests would have a better experience here.

Ahead of my stay I called the hotel to ask for help, and the man that picked up the phone was extremely rude. As soon as I said I booked through expedia and needed help, he started talking over me, didn't listen to anything I said and kept raising his voice. He even said I was Expedia's customer, not his customer.

Great location, easy access to the chairlifts and right in the village

Great location right in the village. Older building, but still comfortable. Good and secure parking

Lodge right in the middle of the village with very convenient parking. Facilities are a bit on the older side and the rooms are a bit noisy since they're on the street with all the bars.

The hotel is fine for the price in Whistler, but be aware, it is very noisy due to its location, and the noise lasts into the night. Would not recommend if you don't like club music or have children, etc.

The staff were very polite and friendly. I found the hotel itself run down and old, the room had a very strange arrangement with the TV on an inconvenient wall - difficult to see from the bed. My room was above the main village walkway and it was extremely loud until 3 am, making it difficult to sleep.

Excellent position with access to the whole village

The location is great. Steps away from everything. However, this hotel also comes with some downsides. It’s almost like they don’t trust their guests, everything from the signage around the hotel and the check in process to the agreement they make you sign ahead of check in. It’s a little dated inside and not that clean.

Great location, within walking distance to all amenities

Excellent location!

Can get a little loud at night if staying on the mountain side as it’s right over the village. Unfortunately we arrived on the first night of a long weekend and there was a lot of partying all night. Otherwise the facilities were good and the village has a lot of shopping and dining options.

The room.was bigger than needed. The room had paint peeling off the walls. No breakfast for the price you pay. No free.parking for the prive you pay. Sure it was clean but the stay was terrible!!!!

This is one of our favorite places to stay during our ski trips. The location is close to the ski lifts and gondola while still being at the heart of the village. Rooms are spacious and has kitchenette which is good if you travel with kids. Depending on the room some of them need TLC and some are updated. Araxi Restaurant & Oyster Bar Is located in the same building and has amazing selection of wine and oysters. The second floor can be noisy as it is right above the restaurant but it is not too bad. Lodge has underground parking.

Can get a little loud at night if staying on the mountain side as it’s right over the village. Unfortunately we arrived on the first night of a long weekend and there was a lot of partying all night. Otherwise the facilities were good and the village has a lot of shopping and dining options.

Room was great, clean, balcony, my view from the window, clean washroom, quite place for stay at night, after snowboarding all day. The down side is check out is too early 10am and no breakfast ⭐️⭐️⭐️⭐️