Name: Embassy Suites by Hilton Charlotte Uptown
Address: 401 E Martin Luther King Jr. Boulevard, Second Ward, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $205–$1,194 per night
Rating: 8.8

What guests think

At Embassy Suites by Hilton Charlotte Uptown, guests consistently praise the friendly, attentive staff, spacious suites, and walkable uptown location near major venues, while feedback is mixed on valet-only parking operations, pool conditions, and occasional cleanliness or maintenance lapses.

Breakfast is frequently highlighted for variety and made to order omelets, though a few found it mediocre or crowded. Many reviews note comfortable rooms with city views, but some mention hard mattresses, pillow issues, noise, or temperature and outlet problems. On site dining beyond breakfast receives mixed feedback, with slow or subpar bar and room service noted by some. Overall, expect a solid stay with a few rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Valet only parking with an added fee is standard; several guests reported long waits and disorganization, though some found it convenient and staff helpful. Facilities include an indoor pool, rooftop/lounge spaces, and an evening reception, with mixed feedback on pool temperature/condition and occasional minor maintenance.

Related guest reviews

8

Brian

Oct 25, 2023

·

Stayed 2 nights

The staff was incredibly friendly and helpful. Valet was very quick. Breakfast buffet was fantastic. The suite was spacious and clean. The fire pit was not working and the outdoor chairs were rather uncomfortable. There was no hour to hour guide available on the tv. Coffee was served in a lipstick-stained mug. Out toilet tended to run nonstop after flushing sometimes.

10

Nadia

Jul 16, 2025

·

Stayed 2 nights

I like the rooftop lounge area and the bar set up. Hotel was nice and clean. Everyone was professional and friendly. Definitely will be staying there again.

6

Michele

Mar 20, 2025

·

Stayed 1 night

The pool was not great....looked better in photos, was cold, was minimally clean.

10

Nicolas

Oct 17, 2024

·

Stayed 3 nights

The hotel is very nice and comfortable, location is great, there’s some options for dining not that great. Fitness center is nice but can be better. Breakfast is great!

10

Christopher

Sep 16, 2024

·

Stayed 1 night

Valet parking was the only option.

2

Michael

Oct 25, 2024

·

Stayed 1 night

With only valet parking as an option, there should be a smoother way of dong things. It took us over an hour to get our car parked and checked in. When we checked out, we call the number for valet pick up. One and a half hrs later we got our car. But only because we heard other people asking where their cars were and we found out they were not going in any sort of order to get the cars. It was a nightmare!

6

Angelica

Oct 20, 2024

·

Stayed 1 night

The room was fine the valet a nightmare. I had stayed here prior for a football game and had no issues. However this trip was for a concert and the lack of organization was something that could have easily been prevented. The issue isn’t that you had everyone wanting to leave at one time the issue was that the valet personal had parked customers cars without labeling where so this caused cars to be lost and a big mess in trying to leave. Again, for a hotel who is used to this on a day to day, how do you lose customers vehicles. My car was lost for an hour others longer.

10

Donna

Sep 12, 2025

·

Stayed 1 night

Note that this hotel has no self parking. It is Valet only which requires you pay an additional charge.

10

Lauren

Mar 18, 2025

·

Stayed 1 night

Beautiful hotel, pool area was clean and nice. Rooms were comfortable and spacious. Bed was comfy.

10

Anna

Jul 7, 2025

·

Stayed 2 nights

Staff were great, great location. The only downfall is the valet parking was too expensive.

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Cleanliness

Many guests describe the property and rooms as very clean, but multiple reviews note lapses such as dirty bathrooms, stained linens, odors, and tired carpets or upholstery.

Related guest reviews

6

Steven D.

Mar 3, 2025

·

Stayed 3 nights

Not enough pride in the upkeep of the property. Room set up is excellent, but floors, carpet, toilet, elevators and breakfast/bar area were not clean and well kept at all.

6

Esse

Apr 22, 2025

·

Stayed 1 night

Hotel was okay, expected more for the cost of stay. Room was not clean thoroughly and you could tell immediately after walking in. I had to go downstairs to ask for my room to be re cleaned. Booked the two queen bed with city view for $250 tax nightly. I would not stay here again.

10

Sandra

Aug 23, 2025

·

Stayed 2 nights

Hotel was excellent ... would recommend anyone to stay ...bars, grills, Bank of America Stadium, and restaurants all in walking distance to and from hotel Cleanliness was the most important part of the hotel for me and there was no holds bar in that area....MAGIFICENT

6

Lee

Sep 2, 2024

·

Stayed 1 night

Love the property the bathroom wasn’t clean. Sheets had stains.

8

Holly

Sep 9, 2025

·

Stayed 2 nights

The front desk staff was very friendly and accommodating. The valet service was not. The valet team member that assisted my daughter and I didn’t even offer to assist us in getting our bags out of the car! The room was smelly. The carpet and sofa need cleaned.

4

Jennifer

Nov 14, 2023

·

Stayed 2 nights

The staff was fantastic, but I would not visit this location again. Upon entering the room, we had a tripped outlet (microwave and fridge) and the outlet in the bathroom was melted (yikes!). There was also a dirty tissue under the pull out sofa. There was a loud rattling noise that happened, I kid you not, every 10 minutes - lasted a few seconds and went off for the duration of our stay. We were on the second floor and had to walk through a formal events cocktail hour to get to our room (super awkward - it was in an open area in the middle of the hallway). The pools tile was all chipped and absolutely disgusting. I do not recommend and will def never stay at this hotel again.

10

Carly

Oct 14, 2025

·

Stayed 4 nights

Clean and comfortable

8

Jeffrey

Aug 7, 2024

·

Stayed 1 night

Our bathroom was not properly cleaned. There were long dark hairs on the vanity and some of the towels.

6

Thomas

Oct 14, 2024

·

Stayed 1 night

The property was tired and in need of a proper cleaning

10

Tessa

Sep 27, 2025

·

Stayed 2 nights

Super clean and everyone was soooo nice

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AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious and comfortable with pleasant city views. Downsides mentioned include hard or too soft pillows, unfulfilled hypoallergenic pillow requests, traffic noise, temperature control or hot water issues, limited outlets, and thin sofa bed mattresses.

Related guest reviews

10

Jennifer

Jul 7, 2025

·

Stayed 2 nights

Clean , spacious rooms

10

Laureen

Aug 11, 2023

·

Stayed 1 night

The pool was a tad to cold and the pillows are too soft but otherwise it was a fabulous experience. We were very impressed with the room and the hotel facilities.

4

Amrik

Apr 14, 2024

·

Stayed 2 nights

Location is good. Everything else is very below average. Our room was on 10th floor but still could hear traffic, smoke detector was right above the bed and kept blinking at night. Cleanliness was pretty below average. And price was outrageous for the quality offered. With parking we payed 400 dollars a night to stay in a room that felt like a 80 dollars room.

10

Amy

Jul 2, 2025

·

Stayed 1 night

I loved the view from our 9th floor room and the big windows that allowed us to see down to our destination (the nascar hall of fame museum. The staff was so polite and helpful and well informed about everything which was nice to have since we were out of towners. We were there for our 15th wedding anniversary and so we had a very relaxing stay as well as a delicious breakfast! The valet service was awesome too! Thank you for making our stay memorable!

6

Neffeteria

Jul 22, 2025

·

Stayed 2 nights

The property is very clean and updated. However the beds are too hard for my liking.

8

Pat

Oct 6, 2024

·

Stayed 2 nights

Stayed 2 nights without pillows. I’m allergic to feathers and all the pillows were feather. Asked at least 10 times different staff and they always said they would find us some. We never heard from them again! How can a hotel not have other pillows? The breakfast and happy hour was very nice.

10

Lauren

Jul 17, 2024

·

Stayed 1 night

Very cool property! We enjoyed our stay and the view we had was incredible.

10

Cuiyan

Dec 4, 2024

·

Stayed 1 night

This was our first time staying in Embassy Suites during this trip, and I have to say: I love it so much! First of all, the hotel's location is wonderful! It faces the NASCAR Hall of Fame. Around the hotel, there are many restaurants, shops, museums, and parks to visit. The front desk lady was very friendly, patient, and efficient. The room was clean, cozy, and spacious. I like the brand of shampoo, conditioner, and body wash. I like the large king bed with a comfortable pillow and mattress. My kid enjoyed watching Netflix at night to relax. We also like the breakfast buffet, which has a lot of choices and tastes awesome.

6

Katina

Aug 13, 2023

·

Stayed 1 night

The water wouldn’t get hot, the iron kept cutting off intermittently. I called to the front desk & spoke to Ron. He ended up hanging up on me because he stated he couldn’t hear or understand what I was saying. I called from the landline phone in the room so I’m not sure why our connection was so poor. I ended up talking a cool shower & not being able to iron my clothes. Chuck from valet was friendly and expedient. Today at checkout, we waited about 25-35 minutes for the car although I texted for it prior to us coming down for checkout. After waiting about half an hour I walked up to valet & 4 guys were talking as if they didn’t see me standing there so finally interrupted them to ask about my car. The older guy said “oh we didn’t know you requested it” although I had showed him the text from earlier. I had checked out and left the property when about 2 hours later I got a response that my car was ready. Puzzling indeed. Chuck was so busy, even running to get cars while others just stood around. The restaurant was messy this morning with spills and food all over the place. The staff were not very welcoming at check in & she sounded very monotonous & unmotivated to be there. Hotel room was beautifully decorated & had a nice city view.

8

Gerald

May 13, 2025

·

Stayed 2 nights

The room we occupied was clean,quiet,and spacious. The one thing that I felt needed attention was theamount of phone charger outlets. There could have been more where a plug wasnt needed.

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Service

Service is widely described as friendly and accommodating across front desk, dining, and valet teams, with several standout staff mentions. However, experiences vary: some report rude interactions, slow bar service, unfulfilled requests, and significant valet related delays.

Related guest reviews

10

Keith

Aug 10, 2025

·

Stayed 2 nights

Absolutely incredible staff and wonderful hotel

10

Clint

Aug 9, 2024

·

Stayed 1 night

My family had an excellent experience at the Embassy Suites. The staff was overall the most helpful and friendly staff at any hotel I have ever stayed. Ron, Wanda, and Tyrone were without a doubt as positive and helpful as any individuals I’ve encountered.

8

Pat

Oct 6, 2024

·

Stayed 2 nights

Stayed 2 nights without pillows. I’m allergic to feathers and all the pillows were feather. Asked at least 10 times different staff and they always said they would find us some. We never heard from them again! How can a hotel not have other pillows? The breakfast and happy hour was very nice.

10

Karla

Mar 8, 2025

·

Stayed 1 night

The front desk staff, especially Ron were fantastic. This was a fun hotel. We were within easy walking distance to the Hornets game.

8

Kevin

Dec 5, 2022

·

Stayed 2 nights

The room was fairly clean and comfortable but the front desk service was horrible. The rest of the staff I encountered were nice and polite. The breakfast was good compared to other places we have stayed in the area.

10

Soukaina

Jul 2, 2025

·

Stayed 2 nights

Sherry did a fantastic job! She was friendly, professional, and made the check-in process smooth and welcoming. Her attention to detail and warm attitude truly made a difference. Great first impression—thank you, Sherry!

6

Katina

Aug 13, 2023

·

Stayed 1 night

The water wouldn’t get hot, the iron kept cutting off intermittently. I called to the front desk & spoke to Ron. He ended up hanging up on me because he stated he couldn’t hear or understand what I was saying. I called from the landline phone in the room so I’m not sure why our connection was so poor. I ended up talking a cool shower & not being able to iron my clothes. Chuck from valet was friendly and expedient. Today at checkout, we waited about 25-35 minutes for the car although I texted for it prior to us coming down for checkout. After waiting about half an hour I walked up to valet & 4 guys were talking as if they didn’t see me standing there so finally interrupted them to ask about my car. The older guy said “oh we didn’t know you requested it” although I had showed him the text from earlier. I had checked out and left the property when about 2 hours later I got a response that my car was ready. Puzzling indeed. Chuck was so busy, even running to get cars while others just stood around. The restaurant was messy this morning with spills and food all over the place. The staff were not very welcoming at check in & she sounded very monotonous & unmotivated to be there. Hotel room was beautifully decorated & had a nice city view.

10

Ann

Dec 18, 2024

·

Stayed 2 nights

Ron (pretty sure that was his name) at the desk when I checked out was very helpful and professional. Can't remember the young lady working when I checked in but she was also. The bartenders were super nice and enjoyed the free drinks on one night while I was there. The valet guys were helpful, especially the one that helped me load my car at checkout Friday around 11am. My grandson was having surgery at Presbyterian so this was an excellent location for us to have easy access back and forth to the hospital and feel safe coming and going at all hours of the day and night!

6

Toneka

Oct 25, 2025

·

Stayed 1 night

My stay at Embassy Suites Uptown Charlotte started off great — friendly check-in attendant, clean room, and plenty of information about socials, amenities, and valet service. Unfortunately, that’s where the positives ended. When I texted valet to retrieve my vehicle, it was nowhere to be found. After waiting several minutes, I asked Monique at the 3rd shift front desk for help — and was met with an incredibly rude attitude. Her response? “Knock on the door.” Seriously? After another 15 minutes, the valet finally returned and casually said he’d been “at lunch.” When he brought the truck around, both windows were completely down, and the entire vehicle reeked of weed. Absolutely unacceptable. What started as a promising stay turned into a total disappointment. Between the unprofessional staff and the careless handling of my vehicle, I will never stay here again!!!

10

Ebony

Mar 30, 2025

·

Stayed 2 nights

Best customer service of a hotel I have experienced.

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Location

Central uptown setting across from the NASCAR Hall of Fame, within easy walking distance of the convention center, stadiums, arenas, and many restaurants. Several guests felt the area was clean and safe, though a few mentioned unpleasant activity near the arena.

Related guest reviews

10

David

Oct 28, 2024

·

Stayed 2 nights

Hotel was great good location right across the street from the NASCAR museum which was awesome the concert for Carolina raised about 25 million and was fantastic

10

Fran J

Nov 14, 2024

·

Stayed 2 nights

Great hotel. Staff was friendly and helpful. Our room was clean and quiet. Breakfast buffet was wonderful. Easy walk to the stadium for football.

10

Juanita

Oct 6, 2023

·

Stayed 2 nights

Great location to walk to restaurant and uptown.

10

chris

Jun 21, 2025

·

Stayed 2 nights

I love the location and proximity to restaurants and a grocery store (WHOLE FOODS). The uptown area is really clean, safe and walkable. I got all my steps in. LOL!!! Staff friendly and helpful. The valet staff especially. I want to give a special shout out to the valet, Marcus. Motivated young man with a Hollywood smile. I had a brief conversation with him about his future plans. I am more than confident that he will be a great success. But for now, Embassy is lucky to have him. I can't wait to go back to Charlotte and I will definitely return to the Embassy. Also, the young lady who sings while making the omelets. BRAVO!!!!!!!

10

Jared

Jul 19, 2025

·

Stayed 3 nights

It was my first visit to Charlotte. I was there for a conference. I liked that it was easy to find; it was across the street from the NASCAR Hall of Fame and near the interstate and light rail. While it lacked the traditional atrium architecture of a regular Embassy Suites, I still enjoyed my time there and the spaciousness of the rooms.

10

Karla

Mar 8, 2025

·

Stayed 1 night

The front desk staff, especially Ron were fantastic. This was a fun hotel. We were within easy walking distance to the Hornets game.

10

Robert

Aug 16, 2024

·

Stayed 1 night

Nice property within walking distance to Middle C Jazz club

10

Latonya

Feb 17, 2025

·

Stayed 2 nights

Enjoyed the hotel perfect location downtown

10

Karen

Feb 20, 2025

·

Stayed 2 nights

Walking distance to the convention center.

10

charles

Nov 5, 2024

·

Stayed 3 nights

It is close enough to the Bank of America Stadium to walk.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong praise for variety and made to order omelets, and many enjoyed the evening reception. Some reported mediocre or crowded breakfast at times and slow or subpar bar and room service.

Related guest reviews

10

Crishara

Dec 27, 2024

·

Stayed 2 nights

Great stay! Breakfast and the view was the best part.

10

Stephanie

Jun 10, 2025

·

Stayed 3 nights

The breakfast was fabulous! The whole hotel was so clean and welcoming all the staff were super helpful and friendly. Highly recommend!

6

James

Aug 7, 2024

·

Stayed 1 night

The Embassy Suites is nice and the staff is very friendly. But don’t plan on eating here. We stay at Embassy Suites often and one of the reasons, in addition to the facilities, is their restaurants are usually outstanding, when you order room service, eat at the restaurant or have breakfast it’s great. Not here, we ordered dinner for room service and we didn’t eat the food because it was terrible. We ordered pizza and a burger, not sure how you mess that up, but they did. Undercooked dough with the pizza and the burger was charred to a crisp. The breakfast was not good either, besides the mediocre food, the space is way too small for people to be serving themselves, elbow to elbow, and long lines for one person to make waffles, I felt bad for her because one waffle make simple could not accommodate the number of people waiting. I just didn’t feel like the experience lived up to every other experience we have had at other Embassy Suites.

10

Julia

Feb 21, 2025

·

Stayed 1 night

Great hotel with clean rooms, breakfast, warm pool and a happy hour with one free drink per day.

10

Madeline

Apr 4, 2025

·

Stayed 1 night

The convenience of this property was great! I also loved the happy hour, bar, breakfast and dining area near the lobby! The breakfast was delicious with lots of choices. While the food service from the bar was slow (apparently someone called out), the staff were great. Both bartenders were very good. Keisha was also very pleasant and helpful. She helped explained perks of the hotel and the membership. Thanks for a good stay overall.

10

Bernabe

May 15, 2023

·

Stayed 1 night

Breakfast so delicious

10

Tracey

Sep 23, 2023

·

Stayed 3 nights

This property is nice and clean. All of the staff was friendly and went above and beyond for us. The breakfast buffet was good but I would not recommend any of the food from the bar. I had my meal comped because it was almost inedible. But otherwise, a great stay and I would stay here again.

4

Samuel

Jul 23, 2024

·

Stayed 1 night

The room was clean, that’s the best thing I can say. The breakfast was terrible, not what I expected from an Embassy. The staff was rude at check in. The valet guys are very pushy, either valet or get out of the way. Would not recommend this particular Embassy.

10

Peter

Oct 27, 2025

·

Stayed 3 nights

Fresh fruit. Made to order omelet, make your own waffles. Yummy!

10

Marni

Mar 6, 2024

·

Stayed 2 nights

Wanda is the Entremetier (egg chef) at the morning breakfast and she is amazing! She is warm and friendly, and even sings you into a good morning and good mood. She is worth the stay alone.

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Month	Average price
January	$217
February	$231
March	$249
April	$280
May	$257
June	$265
July	$350
August	$191
September	$228
October	$303
November	$201
December	$207

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $346	15 $478	16 $423	17 $247	18 $263	19 $345
20 $229	21 $286	22 $320	23 $355	24 $239	25 $205	26 $214
27 $223	28 $287	29 $341	30 $300

Su	Mo	Tu	We	Th	Fr	Sa
				1 $244	2 $281	3 $1,194
4 $1,020	5 $300	6 $299	7 $1,194	8 $439	9 $262	10 $262
11 $220	12 $253	13 $253	14 $292	15 $262	16 $388	17 $1,194
18 $308	19 $1,020	20 $486	21 $322	22 $253	23 $282	24 $1,194
25 $1,020	26 $366	27 $663	28 $275	29 $244	30 $244	31 $1,194

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Monthly average prices

About this property

Location

Guest reviews

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What guests think

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