Name: Hampton Inn & Suites Charlotte/Ballantyne
Address: 11935 North Community House Road, Ballantyne East, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $111–$324 per night
Rating: 8.9

What guests think

Hampton Inn & Suites Charlotte/Ballantyne earns strong praise for very clean, spacious rooms, friendly, accommodating staff, and a convenient Ballantyne location near highways and dining, suiting families, business travelers, and short stops with its modern, quiet setting.

Some guests mention HVAC that is hard to regulate, sporadic hot-water problems, and beds or pillows that feel too firm or flat, with occasional maintenance issues prompting room changes. Service is usually pleasant but can be inconsistent, with delays at check-in, reservation mishaps, and housekeeping-by-request not always communicated. Breakfast receives frequent compliments, though a few wanted more variety, longer weekday hours, or more gluten-free and dairy-alternative choices; the small outdoor pool can be noisy, and one review cited vehicle break-ins in the parking area. Overall, it suits travelers seeking a modern, reliable base in Ballantyne.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The small outdoor pool and patio are appreciated, and parking is convenient (including a garage), with a basic gym noted. Downsides include road noise at the pool, occasional maintenance or cleanliness issues, and one report of vehicle break-ins.

Related guest reviews

10

Alaine

Aug 3, 2025

·

Stayed 3 nights

I like the fact that your pool was outside. When traveling I usually stay at Hampton Inns and this was the 1st 1 with a pool outside. The fact that your buffet breakfast has so many options I can satisfy all 5 of my grandkids

10

GURNIE

May 26, 2025

·

Stayed 2 nights

Like: That coffee & tea were available all day. Dislike: That the outdoor pool is located next to a very busy/noisy road, with lots of buses and dump trucks passing by.

10

Connie

Aug 13, 2025

·

Stayed 1 night

The pool was my favorite.

8

Jennifer

Aug 2, 2023

·

Stayed 1 night

We enjoyed our stay in our clean and quiet room. Mattress was comfortable, linens clean and staff very polite. Toiletries provided smelled nice. Breakfast was simple with eggs, waffles, potatoes, sausage, bagels and cereal, and COFFEE. The minor issues we experienced: The water pressure in the shower was poor on the 6th floor, and the pool was cloudy and contained a sock and debris. Overall a pleasant stay.

10

Jessica

Oct 26, 2025

·

Stayed 1 night

Place was very clean and quiet. Friendly staff and loved the gym!

2

Tiffany

Jan 11, 2024

·

Stayed 1 night

During my stay 1/6/24- 1/7/24, 5 trucks including my own were broken into! They stole a gun out of at least one truck. This is evidently a huge problem at this hotel. The area seems very nice but clearly safety of their customers has not been a priority. Staff said they don't have cameras outside the parking lot. I saw a review from 2021 saying their car was broken into and this is 3 years later.... What if one of the customers goes out to their vehicle while this is going on and it costs them their life? I sent the manager an email and have not heard back. PLEASE DON'T STAY HERE UNTIL THEY MAKE A CHANGE TO PROTECT THEIR CUSTOMERS!!!!!

2

michael

Jul 31, 2024

·

Stayed 2 nights

Bed quality was substandard: pool with locked gate did not function well

10

Deborah

Jul 2, 2024

·

Stayed 3 nights

Absolutely wonderful room, pool, outside area with tables, umbrellas, couches, etc. Great place to relax! Staff was very attentative

10

Beverly

Jul 16, 2025

·

Stayed 5 nights

Quiet and clean! A small outdoor pool. Parking garage to avoid heat.

10

Judith

Aug 4, 2024

·

Stayed 2 nights

Pool was great

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are frequently described as very clean and well maintained. A few reports noted lapses such as stained linens, odors, or corridor and elevator upkeep.

Related guest reviews

4

Thomas

Oct 18, 2023

·

Stayed 2 nights

My wife and I have been a guest at Hampton Inn many times in the past and are usually very satisfied with our stay, however we were a bit let down this time. To begin with, at check-in, we waited over 10 minutes before anyone was at the front desk to great us. Then, we noticed that only one of the two elevators worked during our stay. The carpeting in the hallways was dirty and needed to be vacuumed and the floors in the public areas and elevators needed to be mopped. The hand sanitizer stations were empty. Our room was mostly okay, although the television was a bit on the small side at 39" and there was no channel guide to be found anywhere in the room and we thought the television was awkwardly placed in the room.

10

Monique

Sep 8, 2025

·

Stayed 3 nights

The Hotel was very clean and the staff very friendly.

6

Denzel

Jul 9, 2024

·

Stayed 2 nights

Everything was great except we had to switch rooms because of old blood on the sheets when we arrived. The staff handled it swiftly and was really nice about the whole situation. Things happen sometimes and we’re understanding people. Besides that, the stay was perfectly fine

10

Brian

Jun 20, 2025

·

Stayed 1 night

Very clean. Carpets were well maintained and still “fluffy”. I thought the property was brand new with how nice it was but it is 4 years old.

10

Neil

Apr 14, 2025

·

Stayed 1 night

Very clean and well maintained facility. Personnel very very nice and professional. Bedroom and bathroom very clean.

8

Parish

Mar 17, 2024

·

Stayed 1 night

The person that check us in with sweet. Room was not clean. And it would a strong smell of pet urine

10

Jessica

Oct 26, 2025

·

Stayed 1 night

Place was very clean and quiet. Friendly staff and loved the gym!

10

Josh

Mar 25, 2024

·

Stayed 3 nights

It was a nice clean room and the hotel looked fairly new.

10

Claudia

Dec 22, 2025

·

Stayed 1 night

The room was very spacious and spotless. Loved the breakfast!

10

Queontay

Jun 19, 2025

·

Stayed 1 night

I enjoyed my stay. My room was spacious and clean. The bathroom was beautiful stocked with towels and tissue. It was also clean.

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Rooms

Rooms are often spacious, modern, and quiet, with many finding beds comfortable. Cons mentioned firm or creaky beds and flat pillows, HVAC that is hard to control, light or traffic noise, and sporadic issues like hot-water or TV problems.

Related guest reviews

10

Sheila

Jul 19, 2025

·

Stayed 5 nights

Our room was spacious and very comfortable.

8

Marnie

Jun 29, 2025

·

Stayed 1 night

It was good. The room was quiet and very spacious. Bathroom was very nice and clean.

8

Christopher

Aug 1, 2025

·

Stayed 5 nights

Bed was too "springy" and creeked.

10

Kayla

Mar 18, 2023

·

Stayed 1 night

Absolutely wonderful! The room was huge very roomy! Had 4 teenagers and myself! Was definitely a great experience! Will definitely book again when I’m down this way!

10

Bryon

Oct 6, 2025

·

Stayed 2 nights

Great location. Friendly staff. Delicious breakfast. Amazing room with comfortable bed and nice bathroom

8

Laura

Apr 7, 2024

·

Stayed 1 night

Great location, easy check in/out. Clean. Very firm bed. Constant fan with no shut off option.

4

William

Oct 2, 2025

·

Stayed 9 nights

Staff was excellent. Mattress was unusually hard and pillows were flat. Very flat. A/C blew directly towards the bed. Although we made reservations for a week, we were asked to change rooms due to PLANNED renovations. We checked out earlier instead. Very bad experience.

8

Kristene

Jul 12, 2025

·

Stayed 2 nights

The hotel was lovely and so was our room. The problem was that across from our bedroom window was a building with outside lights on all night. Our room drapes did not close completely, and the lights shone through our window. I ended up putting pillows against the window which helped but not completely. I like a dark room when sleeping. The door to our room was very heavy and I struggled to open our door every time. The staff was awesome. Breakfast was awesome.

8

Victor

Aug 8, 2025

·

Stayed 7 nights

Really enjoyed my stay. Only major issue was not having hot water in the shower my first night and having to switch rooms. This was quite inconvenient after a cross country flight and being half unpacked. One other minor issue was that for the first three days my card would stop working and I had to go to the desk to get it reprogrammed in order to access my room.

10

Leslie

Dec 30, 2024

·

Stayed 3 nights

I downloaded the Hilton Hotel app and was able to check in and out with my phone as well as have a key on my phone. The staff texted me and let me know they were available if we needed anything. I have 4 kids and we stayed in the double queen with a pull out sofa bed and it was the perfect size for our stay. The breakfast was great, the staff was friendly, it’s a 15 min drive to the heart of Charlotte, and the overall stay was perfect! Definitely saving this hotel for the next time we come back to Charlotte!

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Service

Staff are frequently described as friendly, accommodating, and professional, with smooth check-ins and attentive breakfast hosts. Some guests reported delays at check-in, reservation or billing problems, and difficulty getting requests or information about housekeeping fulfilled.

Related guest reviews

10

Susan

Aug 11, 2025

·

Stayed 2 nights

This was hands-down one of the very best hotel visits I’ve had in quite a long time. The particular kindness of the woman at the front desk, Cordia, on checking in after a problematic trip, was greatly appreciated and above and beyond. Wonderful too, breakfast and entire stay. Thank you!

8

Charles

Jun 20, 2024

·

Stayed 3 nights

Check in was very unpleasant. After traveling for six (6) hours and arriving approximately at 3:45 pm My room was Not ready. Check in is supposed to be at 3:00 pm. I asked why the room was not ready and how long would I have to wait. I was told that the residence was understaffed and that they were working on my room right this moment. Other than the checking in and the room not being ready everytning else was very pleasant.

10

Amy

Aug 25, 2024

·

Stayed 1 night

Josiah ( I think that's his name) was amazing. I work in a hotel as well and I have really high standards when it comes to customer service . He exceeded my expectation for customer service. He looked me in the eye and call me by my name. He was top notch to make sure I had a good stay/service

10

Karen

Jul 15, 2025

·

Stayed 1 night

Staff friendly. Quick check in

10

Kimber

Sep 8, 2024

·

Stayed 1 night

Staff at breakfast were charming and very helpful

10

Angela

Nov 10, 2024

·

Stayed 1 night

The front desk was more than accommodating. Friendly and helpful. I loved the breakfast area. It was impeccable!

2

Heather

Oct 14, 2024

·

Stayed 2 nights

Our stay was good. The room was clean and comfortable. Breakfast had plenty of options and tasted good. The only issue we had was during check in, we had booked and paid in full 3 weeks in advance but when we went to check in we discovered the hotel had given away our room and they were “sold out”. After an hour of sitting in the lobby, they finally “found” a room for us and we were able to check in. This was especially frustrating as it was the middle of the night and we had just flown for about 5 hours.

10

Mokhles

Sep 29, 2025

·

Stayed 1 night

Very nice and friendly staff. I stayed in room 321 and I asked for a late check out because I am here for work at the hospital and they allowed me. Grea customer service

6

Sonja

Oct 28, 2024

·

Stayed 1 night

Check in at 3. We arrived 15 minutes after 3, and were told room was not available since not clean. Would need to wait 20 minutes. We drove 3.5 hours for grandaughter's party and were on a time crunch so the later check in was not convenient. Nor was any compensation offered or suggested for our inconvenience.

10

DEIGHTON

Aug 2, 2025

·

Stayed 1 night

Jose was amazing at the front desk. Hotel is very clean.

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Location

Convenient Ballantyne area near highways, restaurants, shopping, and venues; many describe it as safe and quiet. A few noted limited walkability or traffic noise affecting some rooms.

Related guest reviews

10

Tanisha

Sep 3, 2023

·

Stayed 2 nights

In nice area close to dining and shopping

6

Wayne

Dec 8, 2024

·

Stayed 5 nights

Poor location; can’t walk to dining, shopping, anything.lighting in room is inadequate for older people. The heating system was totally random - not controllable. Definitely not up to Hampton Inn standards. I would use this location again

10

Elizabeth

Dec 30, 2024

·

Stayed 1 night

Great overnight near restaurants and shopping. Clean, quiet and great breakfast options.

10

Bryon

Oct 6, 2025

·

Stayed 2 nights

Great location. Friendly staff. Delicious breakfast. Amazing room with comfortable bed and nice bathroom

10

Zoe

Sep 16, 2024

·

Stayed 1 night

The staff was soo friendly and they were so kind to my dog and me. Walking distance to the Amp at Ballantyne.

10

Lakeisha

Jun 21, 2025

·

Stayed 3 nights

Excellent location

8

Angela

Nov 5, 2024

·

Stayed 2 nights

The property is clean and conveniently located to dining and the interstate. I did not like the woman at the front desk. I found her to be stern and unfriendly.

8

Christian

Apr 11, 2023

·

Stayed 2 nights

Good access to highways, good parking.

8

Teresa

Apr 6, 2025

·

Stayed 2 nights

Overstay was good. The highway noise at times. I really wanted to enjoy some TV. However, certain channels would go in and out like it was a bad connection. Breakfast was good. Overall quiet in the hallways. Enjoyed being on end of hallways

10

Benjamin

Jul 9, 2024

·

Stayed 4 nights

Nice stay. Convenient location for my needs.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for taste and selection. Some guests wanted more variety, longer weekday hours, and better gluten-free, dairy-alternative, or fresh-fruit options.

Related guest reviews

8

Tamara

May 26, 2025

·

Stayed 3 nights

Pleasant place to stay. The hotel is clean, updated, relatively quiet, parking is plentiful, surrounding area is safe. Continental breakfast could use a bit improvement (sausage everyday? No variation of meat at all?), but generally speaking it was acceptable. Staff was friendly for the most part but not overly so; they could stand to be a bit more welcoming. For instance, when we were leaving, the front desk worker didn’t say anything, no greeting or goodbye. Even when I turned in the key, she didn’t thank us for staying or invite us back. A small thing to notice, but it matters when you’re distinguishing between a good experience as a guest and a great one. Overall, a nice, unproblematic experience. I recommend this hotel.

8

Tim

Jun 30, 2024

·

Stayed 1 night

Nice stay, it would have been better if you offered soy or almond milk

8

IRENE

Oct 24, 2025

·

Stayed 1 night

Great breakfast!

10

Robert

Jul 14, 2025

·

Stayed 2 nights

Really great value - large room and friendly staff - breakfast was awesome and tasty

10

Agustin

Jun 30, 2025

·

Stayed 1 night

Excellent breakfast.

10

Rashida

Jan 16, 2023

·

Stayed 19,372 nights

Clean and quiet. The only thing lacking are breakfast options-fresh fruit should be available.

10

Claudia

Dec 22, 2025

·

Stayed 1 night

The room was very spacious and spotless. Loved the breakfast!

8

Valerie

Nov 4, 2024

·

Stayed 2 nights

The breakfast hours need to be extended on weekdays

10

Joshua

Jul 23, 2025

·

Stayed 2 nights

Great room for Family of six. Kids loves the outdoor pool and the great selection of food at breakfast.

6

JANET

May 1, 2025

·

Stayed 1 night

THE FACILITY IS VERY NICE. THE FOOD SERVICE WAS VERY DISAPPOINTING. I stay at Hampton Inn for the convenience of a fast & adequate breakfast of your, fruit, eggs & black tea. None of these items were available. There was nothing gluten-free to eat except peanut butter and skim milk & only green tea.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$116
February	$115
March	$127
April	$135
May	$145
June	$136
July	$143
August	$132
September	$128
October	$140
November	$120
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $156	18 $161	19 $165
20 $116	21 $193	22 $324	23 $186	24 $128	25 $129	26 $157
27 $111	28 $166	29 $219	30 $177

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $172	3 $166
4 $111	5 $171	6 $252	7 $282	8 $133	9 $139	10 $192
11 $111	12 $167	13 $284	14 $206	15 $149	16 $136	17 $186
18 $111	19 $149	20 $213	21 $182	22 $133	23 $274	24 $249
25 $142	26 $168	27 $217	28 $151	29 $164	30 $123	31 $120

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Hearing)

Studio, 1 King Bed, Accessible (Hearing)

Studio, 1 King Bed, Accessible, Bathtub (Mobility Accessible)

Room, 1 King Bed, Refrigerator

Room, 2 Queen Beds, Accessible (Hearing)

Studio, 2 Queen Beds, Refrigerator & Microwave (Wet Bar)

Room, 1 King Bed, Accessible, Bathtub (Mobility Accessible)

Studio, 2 Queen Beds, Accessible (Hearing)

Studio, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Presidential Suite, 1 King Bed, Accessible (Roll-In Shower)

Studio, 2 Queen Beds, Accessible, Bathtub (Mobility Accessible)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility Accessible)

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Studio, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Room, 2 Queen Beds, Refrigerator

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Charlotte/Ballantyne

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Prices for upcoming dates