Name: Home2 Suites by Hilton Boston Franklin
Address: 725 UNION STREET, Franklin, Massachusetts, United States of America, Franklin, Massachusetts, US
Price range: US$133–US$573 per night
Rating: 9.1

What guests think

Across recent reviews, Home2 Suites by Hilton Boston Franklin is praised for very clean, modern, and spacious suite-style rooms with kitchenettes, a convenient location near I-495 and Gillette Stadium, and generally friendly staff, plus a well-liked complimentary breakfast.

Amenities include a small indoor pool, outdoor fire pit and grill area, easy parking, and a decent fitness room. Recurrent drawbacks include noise from thin walls and door slams and unsupportive pillows or mattresses. A few guests also faced operational issues such as broken EV chargers, an elevator outage, a reported water shutoff, and occasional TV or Wi-Fi problems. Expect a clean, convenient stay with roomy suites, but light sleepers and EV drivers may want to plan ahead.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities noted include a small indoor pool, outdoor fire pit/grill area, a fitness room, and convenient parking. Several reviews report broken EV chargers, an elevator outage, and a multi-day water shutoff.

Related guest reviews

10

mark

23 Sept 2025

·

Stayed 2 nights

Clean room, cold AC. Friendly staff, outdoor fire oit and cooking area.

6

David

7 Sept 2025

·

Stayed 5 nights

Hotel major issues. * 1 elevator out for 5 days * Portico could only accommodate 1 car, which was disappointing on rainy departure day as everyone leaves around the same time. *Staff, except 1, were not very accommodating. *Garbage disposal was blocked up, these rooms have kitchenettes. *TV cut in and out constantly, "no signal".

4

Jennifer

16 Jun 2025

·

Stayed 1 night

Electric car chargers broken. Staff didn’t know until we told them. We booked this particular hotel because we needed a place to charge our car after a long drive, so it was a big problem to find the chargers were broken. The staff told us (very politely) that the chargers were installed and maintained by a third party company and the hotel took no responsibility for their condition. The hotel advertises the chargers on their website and Expedia, so while we understand the front desk people have no authority over this we felt strongly that hotel should have done better. Other than that major breakdown the property was very nice, clean, and the bed was comfortable.

8

Amber

2 May 2025

·

Stayed 1 night

The pool is very clean and very small.

10

Christine

18 May 2025

·

Stayed 2 nights

This property has great amenities like an indoor pool and an outside gas fire table with comfortable seating. The free breakfast was good and convenient. Everything seemed new and clean. A great location too!

6

Giuseppe

18 Oct 2024

·

Stayed 2 nights

The stay was ok. Pillows were extremely uncomfortable, the EV charger wasn't working and was told by the staff that it's been a while that it's not working. I booked that hotel on purpose for the EV charger. Very disappointed. Not enough space to sit and eat breakfast. Will not return.

10

Matthew

16 Jul 2025

·

Stayed 2 nights

Convenient location with all the amenities including an up to date fitness room. Creative breakfast options both mornings. Quiet room with quality air conditioning and nice variety on the TV. Would definitely stay here again for our next event at Gillette stadium.

10

Jimmy

20 Aug 2024

·

Stayed 1 night

Very nice hotel, very clean and modern. The breakfast was nice. The only cons. Was the pool, small and cold.

10

Edrian

14 Jul 2025

·

Stayed 3 nights

Good location for our trip the room was nice and roomie. Pool was small but warm enough for a good time with the family. staff super friendly and the whole place is clean. The best thing was the above average breakfast, not your regular continental I feel like more choices than usual which was great. I would totally stay here again

2

Gregory

18 Sept 2025

·

Stayed 2 nights

There was no water available for showers for two days straight. When I asked the front desk person named Cartier about the situation he snapped at me and went on an absolutely unhinged rant and told me he could cancel my room and find another place to stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Guests frequently praise very clean rooms and a new-feeling property. A few report lapses like bathroom or floor cleanliness problems and mildew.

Related guest reviews

10

hayley

16 Nov 2025

·

Stayed 1 night

Bathroom needed more cleaning other than that it was a wonderful stay!

10

Antonio

1 Jan 2026

·

Stayed 1 night

Clean room very convenient

4

Scott

5 Aug 2024

·

Stayed 2 nights

Had signs out front "now open". Thought for sure this was a new facility, but they must of bought out another hotel, and put their name on it. There was old looking candy on the floor against the wall in my room, that looks like its been there for months. There was mildew in the showers, and Sunday morning we needed towels, and was told to come down and get them because she was all alone. Son went down to get the towels, and ran into at least 5 housekeepers. None of the housekeepers couldnt bring me my towels? I suggest go to the Hamelton Inn next door instead. I guess I expected more for $340 per night. It has the Hilton name, but felt more like a Walmart brand hotel.

10

Elena

27 Oct 2025

·

Stayed 3 nights

Nice, clean hotel that offers great breakfast options in the morning, friendly staff.

10

alan

22 Sept 2025

·

Stayed 1 night

Good location by the interstate road. Very clean and comfortable. Parking was easy and just external to hotel. Room was very clean and of good size.

8

Nicole

23 Aug 2024

·

Stayed 1 night

Brand new property and the kitchen and bathroom floors were filthy. A huge stain was directly at the foot of the bed, and dirt on the walls of the new shower stall. Still smelled of new paint, maybe a ozone diffuser?

8

Mary

3 Nov 2025

·

Stayed 1 night

Front desk staff were very nice. Room was clean. Offer lots of products. Would stay again.

10

Alma

28 Jul 2025

·

Stayed 1 night

Very clean and quiet, friendly staff

10

Antonietta

21 Jun 2025

·

Stayed 1 night

Very clean

10

Elizabeth

30 Jun 2025

·

Stayed 1 night

The hotel was very clean and quiet.

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AI-generated summary based on recent guest reviews

Rooms

Spacious, modern suites with full kitchenettes and handy in-room features are appreciated. Common downsides are thin walls and door slams, unsupportive pillows or mattresses, and occasional HVAC or TV issues.

Related guest reviews

6

David

7 Sept 2025

·

Stayed 5 nights

Hotel major issues. * 1 elevator out for 5 days * Portico could only accommodate 1 car, which was disappointing on rainy departure day as everyone leaves around the same time. *Staff, except 1, were not very accommodating. *Garbage disposal was blocked up, these rooms have kitchenettes. *TV cut in and out constantly, "no signal".

4

Laurie

4 Mar 2025

·

Stayed 1 night

I would NEVER stay here again. If you have any intention of sleeping this is not the place. Almost all hotels have thin walls, but the sound of slamming doors in this place is ridiculous. Even when you try to quietly shut any door its heard down the entire hallway and kept us up all night. We could hear people talking in normal tone down the hall as if they were right outside our room. I cant even tell you how obnoxious the doors were. Shower was also unpleasant as its only only option was a strong jetstream that will pelt you. The hampton next door is great and would recommend 10x over then this place

10

JOYCE

5 Apr 2025

·

Stayed 4 nights

Generally a very nice new and modern suite with big fridge and dish washer. Pull out table when our family came to visit. Only issue was a wall thermostat that wasn’t connected to heating and cooling. They sent someone up right away to help. Very nice Italian restaurant next door! Will stay there again

6

Peter

27 May 2024

·

Stayed 1 night

The pillows were horrible. They are so much better at the Hampton Inn. The air conditioning made a constant vibration that had the smoke detector rattling all night.

6

Ernest

23 Jun 2025

·

Stayed 1 night

Overal a nice property. Everything new and rooms clean. Downside is the walls are paper thin. You hear everything in the hall, the rooms next to you and the room above you (which i find very unusual). The bed and pillows were very hard and uncomfortable, which us why it got a 3. Beds are the most important things in a room. You pay good money for a good nights sleep.

10

COLLEEN

1 Aug 2025

·

Stayed 2 nights

Love yhe Room! The Queen Suite was amazing! Just the full size refrigerator was a welcome surprise. The design colors are pretty cool too! Large television, multiple Hbo Chanbels, and access to Netflix, and Disney were an added bonus. The room set up was perfect! It was truly a great stay!

10

Michael

3 Jun 2025

·

Stayed 1 night

Great room, lots of amenities!

8

Joanne

26 Sept 2024

·

Stayed 1 night

The hotel was great and so was the service, but we hated the bed pillows. We would stay here again, but bring our own pillows!

10

Kristiana

2 Aug 2025

·

Stayed 4 nights

Spacious rooms, well equipped, great breakfast. Overall great for the price.

8

Katie

29 Sept 2025

·

Stayed 1 night

A great hotel with a convenient location. We were headed to the Patriots game and this location was a quick 10 minute drive away. It’s also close to the Wrentham outlets. The rooms were clean and they had a good spread for the free breakfast. My only complaint is that the mattress was so uncomfortable, I could feel the springs.

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly, accommodating, and helpful, with smooth check-ins and thoughtful touches. Some guests experienced unprofessional interactions or limited support late at night.

Related guest reviews

10

mark

23 Sept 2025

·

Stayed 2 nights

Clean room, cold AC. Friendly staff, outdoor fire oit and cooking area.

4

Cantay

15 Aug 2025

·

Stayed 1 night

I think the hotel has clean and well-maintained facilities, but I had one of the least welcoming and most unprofessional check-in experiences. The young woman who checked me in did not say a word upon seeing me, appeared visibly unhappy to be there, did not have an easily understandable speech, and, when I asked about the locations of the elevators and breakfast, simply pointed with her finger.

10

SHALYN

7 Sept 2025

·

Stayed 2 nights

The property was very clean. You couldn’t hear the outside noise from your room. I love how Beverly checked on us from the time we checked in until we checked out.

10

Elena

27 Oct 2025

·

Stayed 3 nights

Nice, clean hotel that offers great breakfast options in the morning, friendly staff.

10

Cristina

24 Aug 2025

·

Stayed 1 night

Staff was very friendly and helpful.

10

Veronica

12 Aug 2024

·

Stayed 2 nights

From checking to checkout absolutely fantastic hotel. Great service, room, pullout couch for the kids, blackout shades for the best sleeping possible for our littles and the best breakfast. Our front desk host, Barbera, was very kind and found hot cocoa for the kids the first day, and gave them little snack bags both days. The outdoor patio was great for a takeout dinner by the pool with friends. Great family friendly hotel.

8

Mary

3 Nov 2025

·

Stayed 1 night

Front desk staff were very nice. Room was clean. Offer lots of products. Would stay again.

10

breckin

25 Aug 2024

·

Stayed 1 night

I called and talks to Stacie - she was able to get us into our rooms earlier than expected check-in Staff at the property were helpful

2

Gregory

18 Sept 2025

·

Stayed 2 nights

There was no water available for showers for two days straight. When I asked the front desk person named Cartier about the situation he snapped at me and went on an absolutely unhinged rant and told me he could cancel my room and find another place to stay.

8

Danielle

26 Aug 2025

·

Stayed 1 night

Hotel was decent besides the room had a smell… not sure if it was the dishwasher or garbage disposal but it wasnt pleasant. We ran dishwasher and ran hot water down drain for a while seemed to help a little. Would have been nice to open a window to air it out though. The staff was helpful with an early check in. Although there was not any late/overnight staff we could find to help when we arrived back from concert at Gillette. Checkout was easy.

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AI-generated summary based on recent guest reviews

Location

Convenient off I-495 and an easy drive to Gillette Stadium, Wrentham outlets, and concert venues. One review notes it is far from the airport.

Related guest reviews

10

Lara

5 Aug 2024

·

Stayed 1 night

Very convenient to Rt 495 and not far from Gillette Stadium. Comfortable bed and easy check in.

10

Linda

22 Jun 2025

·

Stayed 3 nights

We stayed here while picking up an antique truck in Connecticut and then attending a concert at Gillette Stadium in Massachusetts. I would definitely stay here again.

10

alan

22 Sept 2025

·

Stayed 1 night

Good location by the interstate road. Very clean and comfortable. Parking was easy and just external to hotel. Room was very clean and of good size.

8

Anna

4 Jun 2025

·

Stayed 1 night

We stayed here for a night after a concert at Xfinity center and the location was convenient for that. Check in was easy and pricing was fair. The room was clean, quiet, and had lots of space for 2 people.

8

Barbara

23 Jun 2025

·

Stayed 3 nights

Too far from airport

6

Natalie

8 Aug 2025

·

Stayed 2 nights

Great location, close to Wrentham and other restaurants.

10

Ed

26 Aug 2024

·

Stayed 1 night

15 minute drive to Gillette Stadium! Bonus!!

10

Matthew

16 Jul 2025

·

Stayed 2 nights

Convenient location with all the amenities including an up to date fitness room. Creative breakfast options both mornings. Quiet room with quality air conditioning and nice variety on the TV. Would definitely stay here again for our next event at Gillette stadium.

8

Katie

29 Sept 2025

·

Stayed 1 night

A great hotel with a convenient location. We were headed to the Patriots game and this location was a quick 10 minute drive away. It’s also close to the Wrentham outlets. The rooms were clean and they had a good spread for the free breakfast. My only complaint is that the mattress was so uncomfortable, I could feel the springs.

10

Edrian

14 Jul 2025

·

Stayed 3 nights

Good location for our trip the room was nice and roomie. Pool was small but warm enough for a good time with the family. staff super friendly and the whole place is clean. The best thing was the above average breakfast, not your regular continental I feel like more choices than usual which was great. I would totally stay here again

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is frequently praised for taste and options. Some guests mention limited variety, hard items, or crowded seating at peak times.

Related guest reviews

10

DEVON

10 Aug 2025

·

Stayed 1 night

Nice and clean, great little kitchen area. Breakfast was yummy

10

Elena

27 Oct 2025

·

Stayed 3 nights

Nice, clean hotel that offers great breakfast options in the morning, friendly staff.

6

Jerome

23 Aug 2024

·

Stayed 7 nights

Stay was fine and the staff friendly, and helpful. We were there for a week. The breakfasts were limited and the same daily.

10

Jennifer

30 Aug 2024

·

Stayed 1 night

Very very clean! Staff were so friendly and accommodating. The complimentary Breakfast served in the morning exceeded our expectations and the coffee was pretty great too.

8

Andrew

24 Nov 2024

·

Stayed 1 night

The place was pretty clean. Staff was friendly. Modern look and comfortable space. Overall, our stay was only for 1 night, but it was good. Areas for improvement include 1. The pillows are terrible. They're plush and poofy until you lay on them. I woke up several times through the night with neck pain because the pillows don't offer any support at all, they flatten out. 2. The breakfast was about what we would expect for free, but the breakfast sandwiches were hard as a rock. I was able to snap my sandwich in half like it was a cracker. 3. The walls are paper thin. We got to listen to our neighbor coughing all night long, and could hear conversations etc happening through the walls. Again, our stay was still good but there are things that can be improved.

6

Giuseppe

18 Oct 2024

·

Stayed 2 nights

The stay was ok. Pillows were extremely uncomfortable, the EV charger wasn't working and was told by the staff that it's been a while that it's not working. I booked that hotel on purpose for the EV charger. Very disappointed. Not enough space to sit and eat breakfast. Will not return.

10

Matthew

16 Jul 2025

·

Stayed 2 nights

Convenient location with all the amenities including an up to date fitness room. Creative breakfast options both mornings. Quiet room with quality air conditioning and nice variety on the TV. Would definitely stay here again for our next event at Gillette stadium.

8

Katie

29 Sept 2025

·

Stayed 1 night

A great hotel with a convenient location. We were headed to the Patriots game and this location was a quick 10 minute drive away. It’s also close to the Wrentham outlets. The rooms were clean and they had a good spread for the free breakfast. My only complaint is that the mattress was so uncomfortable, I could feel the springs.

8

Sidney

10 Aug 2024

·

Stayed 1 night

The lady who oversees the breakfast area was outstanding and should be recognized accordingly.

10

Edrian

14 Jul 2025

·

Stayed 3 nights

Good location for our trip the room was nice and roomie. Pool was small but warm enough for a good time with the family. staff super friendly and the whole place is clean. The best thing was the above average breakfast, not your regular continental I feel like more choices than usual which was great. I would totally stay here again

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$137
February	US$120
March	US$133
April	US$134
May	US$190
June	US$234
July	US$227
August	US$220
September	US$172
October	US$185
November	US$134
December	US$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $237	15	16 $249	17 $196	18 $383	19
20 $301	21 $206	22 $260	23 $269	24 $199	25 $411	26 $435
27 $195	28 $201	29 $263	30 $207

Su	Mo	Tu	We	Th	Fr	Sa
				1 $206	2	3 $573
4 $198	5 $181	6 $202	7 $201	8 $183	9 $257	10
11 $233	12 $157	13 $183	14 $168	15 $145	16 $233	17 $388
18 $205	19 $153	20 $155	21 $155	22 $157	23 $307	24 $341
25 $138	26 $151	27 $161	28 $155	29 $133	30 $299	31

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Studio Suite, 1 Queen Bed, Accessible (Hearing)

Studio Suite, 1 Queen Bed, Accessible, Bathtub

Suite, 1 Queen Bed, Accessible (Hearing)

Suite, 1 Queen Bed, Accessible, Bathtub

Studio Suite, 1 King Bed

Suite, 1 Bedroom

Studio Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 Queen Bed

Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Studio Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton Boston Franklin

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Prices for upcoming dates