Name: Hotel Chaco
Address: 2000 Bellamah Avenue Northwest, Sawmill Area, Albuquerque, New Mexico, United States of America, Albuquerque, Bernalillo County, US
Price range: $226–$546 per night
Rating: 9.3

What guests think

Across many reviews, Hotel Chaco stands out for striking design, spacious comfortable rooms, friendly staff, and a walkable location near Old Town and Sawmill Market, while some guests encountered service lapses, noise, and facility or maintenance issues.

The rooftop Level 5 draws frequent praise for its city and mountain views and good food, and the pool, hot tub, gym, and spa are appreciated when open. Common frustrations include surprise resort or amenity fees, occasional facility closures or pool cleanliness issues, and parking confusion during nearby roadwork. Rooms receive high marks for size and style, though several guests report thin walls, bathroom layout quirks, and intermittent AC, TV, or Wi-Fi problems. Expect an upscale stay with standout design and location, tempered by occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar/restaurant, pool and hot tub, gym, spa, and valet are highlights. Some guests faced closures, cold or debris in the pool, broken gym equipment, valet bottlenecks, and added amenity fees.

Related guest reviews

10

Amy

Mar 24, 2024

·

Stayed 2 nights

Amazing stay from beginning to end! This beautiful hotel is very well located; close to Old Town restaurants yet easy to come & go (and to park). It has all the amenities: pool, restaurants/bars (including the beautiful rooftop space on 5), and a full service spa. We really enjoyed the Sawmill food hall across the street too. The employees are friendly and very helpful, keeping hotel clean and nice. We will definitely stay here again on a return trip.

10

Christopher

Aug 29, 2024

·

Stayed 2 nights

Great room, gym and pool.

10

Lynne

Sep 13, 2024

·

Stayed 2 nights

One of the best hotels we have ever stayed at. Attentive staff, beautiful spaces, quiet and it has a huge outdoor pool.

10

Joanne

Dec 28, 2022

·

Stayed 19,352 nights

Excellent service from a team of friendly professionals. All we met with made up feel welcome and offered relaxed, yet attentive service that was spot on. The gym is spacious, well equipped and has a ton of natural light. The pool & hot tub area are also excellent. Superb 5th floor restaurant with exceptional food and cocktails. Sunset views from the rooftop restaurant and lounge area should not be missed!

6

Kyle

Apr 9, 2025

·

Stayed 4 nights

The property was beautiful. A bit disappointed to learn that the pool and hot tub were closed for servicing (without any notice). The gym was nice but lots of little things like 2 of the 5 treadmills didn’t work. Disappointed to pay a resort fee of $140 which paid for pool/hot tub (closed), gym (had to wait for treadmills), valet (didn’t use once as we were able to park right in front without a problem) and bottled water. That was some expensive water! Would have been nice if they offered to give a discount on the resort fee without pool/hot tub amenities.

10

Holly

Aug 2, 2025

·

Stayed 1 night

Needed to book a hotel on short notice and was completely unfamiliar with the area. I was happy we landed at Hotel Chaco. Beautiful grounds & room, friendly staff, and great walkable location to Old Town and Sawmill Market. My only critique is that the pool needed to be swept of debris. An attendant was at the pool but did not clean it and it very obviously needed it.

10

Greg

Oct 24, 2024

·

Stayed 1 night

The room was beautiful. The monochromatic light wood was relaxing. The bath was very nice, lots of towels and comfy robes. There was a nice pool, hot tub and fitness center. The front desk was very welcoming. The lobby was unique and beautiful. We enjoyed dining on the rooftop with a beautiful sunset and views of the city.

8

Jane

May 21, 2025

·

Stayed 2 nights

Valet Parking is an issue. Only 1 person manning it.......

10

susan

Jun 24, 2024

·

Stayed 3 nights

Beautiful hotel, great amenites. Hotel Spa was amazing!

8

emanuel

Apr 30, 2024

·

Stayed 5 nights

$35 daily "amenities" fee for, ?pool, ?coffee maker in room, ?coffee in lounge area. Not certain that these are "extra amenities" or just part of the standard room rate at all other hotels.

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Cleanliness

Many describe the hotel as very clean and well maintained. Recurring complaints mention missed housekeeping, dirty bathrooms, stains or mold, hairs left behind, and some wear; a few also noted slippery showers.

Related guest reviews

10

Craig

Jun 16, 2025

·

Stayed 1 night

Beautiful hotel. Staff are very kind & helpful. Rooms are very clean.

8

David R

Nov 11, 2024

·

Stayed 1 night

Overall, I liked the hotel. Very nicely decorated and convenient location. Has a nice modern feel. Rooftop patio and drinks are amazing. Attention to detail in the room was a bit of a concern. Nearly cut my lip on a very jagged edge of a glass left in the bathroom and the sound insulation between rooms was substandard which was disappointing as the bed was very comfy. Spa services and massage was nice but sauna didn’t work after treatment which was frustrating. Front desk staff were very helpful at every interaction so that was a plus and they did what they could to accommodate.

10

Rebecca

Oct 6, 2025

·

Stayed 1 night

Property needs details attended to. Stains on drapes, mold in shower, stains on furniture couch so soft we couldn’t sit on it.

10

James

May 28, 2025

·

Stayed 3 nights

Wonderful property! Comfortable, spotless, luxurious. Staff were awesome! Will definitely be returning!!

10

Sharon

Jul 10, 2025

·

Stayed 1 night

This hotel exceeded my expectations. It was not only beautiful and peaceful, but also incredibly clean and honestly one of the cleanest hotels I’ve ever stayed in (and I’ve stayed in a lot of nice ones). The attention to detail in the cleaning and the little thoughtful touches in our room really stood out. Plus, the location is super convenient and close to so many things and just a short drive from the airport. Parking was a bit strange but they made up for it with valet.

10

Amy

May 29, 2024

·

Stayed 1 night

Very lovely and serene. Would absolutely stay here again. Only negative was someone pulled the alarm in the middle of the night and there were hairs on the wall in the shower.

2

Dion

Mar 6, 2024

·

Stayed 1 night

You expect to get what you pay for. Unfortunately that’s not always the case. For example, the room in this ‘premium’ hotel had been poorly serviced. In itself this may not be a big deal, but then we pulled back the sheets and discovered that the sheets clearly had not been changed. The staff tried to make it better, which meant repacking and hauling everything I had just brought to another room. I was very late and after a very long day of driving, all I could do was cry.

10

Danielle

Jul 31, 2025

·

Stayed 1 night

The staff were very friendly and helpful. The room was spacious and very clean. Check-in was quick.

6

Wendy

Jul 1, 2025

·

Stayed 1 night

Check in staff was amazing. Really relaxed hotel environment. My room was somewhat clean. The bathroom was dirty (toilet area) lh side and the shower smelled. Water didn’t run out of the faucets (buildup). Paying over $150 a night I’d expect a clean stay with working facilities. No spot for parking (construction) and weird guests from the area walking through and in the hotel area. Last time I will ever boo with this hotel. I really didn’t like that they don’t have security by the elevators for the key scanning, during my stay a lot of people were jumping onto the elevators without it at the pool area.

6

charlotte

Jul 9, 2025

·

Stayed 1 night

Beautiful hotel. They are not keeping up with the wear on walls and finishes

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Rooms

Rooms are spacious, stylish, and often quiet, with comfortable beds and some balconies or views. Downsides include thin walls or road noise, bathroom layout quirks, and intermittent AC, Wi-Fi, or TV issues; a few noted less comfortable bedding.

Related guest reviews

8

Lili

Sep 12, 2024

·

Stayed 2 nights

Internet is terrible, can not work or watch video in room.

10

Tanya

Dec 18, 2023

·

Stayed 2 nights

The Hotel was very nice. The gym was fantastic as well as the outdoor area. Easy walking distance to Old Town, the Sawmill eatery, and museums. The only complaint is the lack of privacy in the bathroom. There is a see-through window in the shower area to the rest of the room. You can see everything even from the toilet area. This seems to be trendy in newer, more modern hotels, and I wish it were not. I prefer privacy when in the restroom.

10

Beth

Nov 21, 2025

·

Stayed 2 nights

Beautiful hotel with stunning artwork. Extremely comfortable bed, spacious room, friendly staff in a great location

6

Jonathan

Jun 9, 2025

·

Stayed 6 nights

AC went out day one and was never resolved. Night before we checked out we asked about it and they said it was fixed but I guess not our room. Love the hotel but this was disappointing.

8

Lilly

Aug 27, 2025

·

Stayed 2 nights

Beautiful property but rooms and the area very noisy. Coffee in rooms could be better. Overall, the nicest downtown property in Albuquerque. Loved the art!

8

David R

Nov 11, 2024

·

Stayed 1 night

Overall, I liked the hotel. Very nicely decorated and convenient location. Has a nice modern feel. Rooftop patio and drinks are amazing. Attention to detail in the room was a bit of a concern. Nearly cut my lip on a very jagged edge of a glass left in the bathroom and the sound insulation between rooms was substandard which was disappointing as the bed was very comfy. Spa services and massage was nice but sauna didn’t work after treatment which was frustrating. Front desk staff were very helpful at every interaction so that was a plus and they did what they could to accommodate.

8

Trevor

Feb 1, 2024

·

Stayed 1 night

The beds, pillows and linens were very cheap and uncomfortable. Particularly at this price point

10

Nikolina

May 19, 2025

·

Stayed 4 nights

Beautifully designed, spacious rooms. Quiet setting. Great location.

4

Josh

Oct 26, 2025

·

Stayed 1 night

Overpriced and felt like the walls were paper thin. Could hear the guests in the room next me. Not impressed.

10

Jane

Jul 4, 2024

·

Stayed 1 night

A beautiful, clean and comfortable hotel. The decorations reflect local culture, including a commission of Navajo rugs. The bed was super comfortable, I rarely have such good sleep in a hotel. The window opens to a small balcony. It was nice to have fresh air, although the highway is very close by and loud. Beware that there is a non-optional resort fee, and that you will be charged tax on it. Also, the pool/hot tub have longer hours than the spa. This was confusing to me, so I missed out on using the hot tub.

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Service

Service is widely praised as friendly and helpful, with smooth check-in and attentive valet/front desk teams. However, several guests reported slow or rude responses, reservation or check-in problems, and inconsistent follow-through on housekeeping or guidance.

Related guest reviews

4

Michael

Sep 6, 2025

·

Stayed 3 nights

When we arrived at 5 pm, the front desk said our room was ready but needed a manager to “Sign off” on the room cleaning. Check in starts at 4 pm. Then the room key did not work the elevator or room. On our 3rd day, by 6pm the room had not yet been cleaned. We called the front desk again at 8:30 pm as it still was not done. We needed a light cleaning and some fresh towels. We left the room and it was done by 9:30pm. The shower head had so much calcium build up that it was barely shooting out water. The view of the pool was nice and the pool was a nice environment. It was not heated it seems. 70 degree water isn’t ideal I feel but that is just me.

2

FREDDIE

Aug 13, 2025

·

Stayed 1 night

My girl wanted to leave after a long time after we ordered. Seemed the server forgot us we both had one beverage. I told the supervisor we were leaving and provided him our room number. Then was suprised that same supervisor ran to the elevator stopped us from going to our room. Called security. We were never served our food this was all over 2 beverages, that i thought would have been billed to my room. The staff apologized but this one employee ruined my stay. $485 dollar room and a scene was made over a dr pepper and a modelo....i think that supervisor didn't believe i was a guest. A real bigot.

10

Lisa

Oct 13, 2025

·

Stayed 3 nights

Great experience at this beautiful hotel. Impeccable service, beautiful rooms and conveniently in walking distance to Old Town. Special shout out to valet Michael who went above and beyond making sure all our needs were met. We’ll definitely be back.

4

linda

Nov 30, 2025

·

Stayed 1 night

Room not ready when checking in. Staff didn’t care and it appeared they wanted me to patronize the bar! Gorgeous property but totally poor service.

10

Mercedes

Jul 15, 2025

·

Stayed 1 night

I had a truly exceptional stay at Hotel Chaco! From the moment I arrived, the check-in process was seamless and welcoming. The staff went above and beyond to make sure I felt comfortable and valued. The lobby was beautifully designed and created such a calming first impression. I also appreciated the quick and efficient service throughout my stay. I highly recommend Hotel Chaco to anyone looking for a high-quality, memorable stay with excellent hospitality.

4

Kent

Jun 17, 2024

·

Stayed 4 nights

Staff was incredibly nice but the place just doesn’t function well. Guidance and direction from staff, though courteous, was often inconsistent or incorrect. For example, yes, there’s pool service - but there wasn’t. This happened so frequently that we became quite frustrated. Hard to order room service. Bar closes at 9 pm. Restaurant way overpriced ($55 for a small piece of salmon). Bottom line, this was our third stay here but we probably won’t come back.

4

Rick

Oct 12, 2024

·

Stayed 2 nights

The hotel is beautiful very pricey and got no extras except coffee. Upon check in the receptions could not answer any questions told us to the hotel next door. We did see when we were leaving that the hotel had some events set up we could had attended. The room was not serviced while we were there got back to our room and had to call down front desk to ask for towels no I am sorry your room did not get sevicee. .

2

Doug

Aug 9, 2023

·

Stayed 1 night

The hotel cancelled our reservation the morning that we were supposed to stay due to a ‘VIP’ group taking our room. This was our anniversary!!! What terrible customer service. We were so upset. What is a reservation for???

10

Danielle

Jul 31, 2025

·

Stayed 1 night

The staff were very friendly and helpful. The room was spacious and very clean. Check-in was quick.

10

Jeannette

Jul 6, 2023

·

Stayed 2 nights

Hotel Chaco was beautiful and the employees were all extremely friendly and helpful. I loved that they would periodically text us to see if there was anything we needed. Great location across the street from Sawmill Market. The only thing I did not like or expect was the $100 amenity fee we were charged. We did not use the fitness room or valet. I though that should have been an option since the rooms are already very pricey. Still, a great hotel, and would probably stay there again.

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Location

Excellent for walking to Old Town, museums, and Sawmill Market across the street; also convenient to the airport. Some guests noted nearby roadwork and a somewhat desolate feel that made parking or arrival confusing.

Related guest reviews

10

Susan

Jul 21, 2025

·

Stayed 2 nights

Location was very close to old town. Hotel was cited in the middle of many parking lots so kind of desolate around the hotel itself.

10

Kristy

May 29, 2025

·

Stayed 3 nights

Amazing location

10

Teresa

May 9, 2025

·

Stayed 2 nights

The hotel is a beautiful property with well curated designs in common spaces. The room was very large and provided for every need. Great robes. It was also very quiet. Easy walk to the historic Old Town area. The rooftop restaurant service was excellent, as were the meals and beverages. Multiple other dining options across the street as well.

8

Cynthia

Aug 26, 2025

·

Stayed 1 night

We enjoyed our night at the hotel and our room was lovely and quiet facing the courtyard. Street construction was underway on the front side of property so we were glad we didn't hear that. Enjoyed trying several of the restaurants across the street at the food hall adjacent to the hotel.

10

Anne

May 28, 2025

·

Stayed 1 night

Beautiful ambience and Southwestern vibe. Dinner at the restaurant was excellent - food and staff both. Street outside the hotel made it hard to park in their lot, 'm assuming the city will complete their work soon. Easy walk to the Museum of Art and Old Town.

10

Jean

Feb 17, 2023

·

Stayed 2 nights

Beautiful hotel conveniently located near restaurants and Old Town Albuquerque.

10

Alma

Jun 3, 2025

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Stayed 1 night

Beautiful new hotel, and so conveniently located right across from Sawmill Market

10

Stan

Feb 2, 2025

·

Stayed 7 nights

Hotel staff is extremely helpful and nice. The whole hotel is well maintained and kept very clean. Downtown is just a short walk away and the hotel sits near.

10

Richard Michael

Apr 18, 2023

·

Stayed 4 nights

Great location. Within walking distance of many attractions.

10

Kirstie

Sep 3, 2024

·

Stayed 1 night

We loved this property! Very cute and clean with Southwest vibes. Large rooms and Sawmill Market was right across the street. Good workout facility. Parking was close by and it is walkable to Old Town. Would highly recommend to anyone staying in the area.

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AI-generated summary based on recent guest reviews

Dining

Level 5’s rooftop setting and food earn frequent praise, though prices are high and reservations are often needed. On-site options can be limited or closed at times and breakfast may be room-service only; Sawmill Market offers many alternatives.

Related guest reviews

10

Raynard

May 22, 2023

·

Stayed 1 night

Hotel Chaco is an elegant hotel with a unique charm and design. The rooms are comfortable, clean, and nicely appointed. My wife and I enjoyed our stay, but disappointed that the hotel restaurant, terrace and bar are not open to the public. Room service is provided by nearby restaurants. The hotel offers in-room keurig coffee and plastic-bottled water, both of which are not eco-friendly. Despite these minor inconveniences, it's a wonderful place to stay.

10

Anne

May 28, 2025

·

Stayed 1 night

Beautiful ambience and Southwestern vibe. Dinner at the restaurant was excellent - food and staff both. Street outside the hotel made it hard to park in their lot, 'm assuming the city will complete their work soon. Easy walk to the Museum of Art and Old Town.

10

Sergio

Mar 10, 2025

·

Stayed 1 night

Beautiful, unusual property. We stay every year on our way through Albuquerque. Excellent rooftop restaurant. 10/10

6

Guillermo

Sep 6, 2023

·

Stayed 2 nights

Hotel was great and front desk amazing. Our room had no toiletries. Floor and our room had a sewer smell. Staff was great at getting us a restaurant reservation. At the restaurant service was horrible. Staff extremely inattentive. No table setting no silverware no service. Had to ask for everything. Would expect so much more for such as pricey place. Never eat there again.

10

Duane

Jun 23, 2025

·

Stayed 1 night

Great restaurant on the roof looking over the city.

10

Nancy Ann

May 3, 2025

·

Stayed 2 nights

Loved the unique history/New Mexico style and design of the Hotel Chaco. Dining was exceptional (Level 5 Restaurant was very appealing and so tasty, the view is unbelievable!), the availability of breakfast dining was just limited to "room service" that was excellent.

10

Joe

Sep 26, 2024

·

Stayed 1 night

Very nice SW decor. Only surprise was limited eating venue on site. Sawhill Market across the street provided many food options.

6

James

Apr 29, 2023

·

Stayed 1 night

We have stayed at Hotel Chaco many times in the past. The last three times we have been there the automatic lighting when you get out of bed at night did not work. The first of those times we didn't say anything. The second time we had maintenance come to our room while we were there to fix it. The repair took a long time. This most recent time we had maintenance come to our room while we were at dinner. We saw that someone had come to our room because the step out towel in the bathroom had been moved from where we had placed it. They came to our room but did not fix the problem. We had to call again and have maintenance come back up while we were there to finally get the problem fixed. To our surprise, all he had to do was plug in the lighting under the sink that someone had pulled out. The maids should verify that the automatic lighting under the sink works every time they clean the room and report it so maintenance can fix it. We have dined at Level V on more than one occasion and were very disappointed on this visit. The service was very poor. The restaurant was not busy but after we were seated no one came to our table while people who were seated after us were being waited on. We tried to get the attention of servers but no one came over. Finally, after being ignored for at least 15 minutes someone finally came over. The music was too loud and was not turned down after we asked for the volume to be lowered. No bread and no soup of the day!

10

Peter

Oct 22, 2023

·

Stayed 1 night

This was excellent. The one thing that was disappointing is that there was no room I. The restaurant even though we were hotel guests. We checked in after a long drive from Colorado and went to the restaurant for dinner. They were ultimately able to accommodate us at the bar but they were unable to seat us I. The restaurant

10

John

Jan 15, 2024

·

Stayed 3 nights

The hotel is very nice. Be sure to make reservations at Level 5 restaurant to get a table reserved.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$242
February	$254
March	$260
April	$257
May	$272
June	$278
July	$226
August	$259
September	$288
October	$370
November	$238
December	$224

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $461	16 $448	17 $297	18 $314	19 $314
20 $273	21 $304	22 $345	23 $374	24 $351	25 $372	26 $351
27 $349	28	29	30 $301

Su	Mo	Tu	We	Th	Fr	Sa
				1 $407	2 $546	3
4 $485	5 $488	6 $511	7 $507	8 $520	9	10 $543
11 $322	12 $264	13 $346	14 $327	15	16 $302	17 $324
18 $264	19 $301	20 $303	21 $305	22 $270	23 $301	24 $299
25 $226	26 $298	27 $302	28 $303	29 $250	30 $274	31 $248

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Fireplace

Room, 2 Queen Beds, Accessible, Balcony

Classic Room, 2 Queen Beds, Balcony

Deluxe Room, 1 King Bed

Classic Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Balcony

Room, 1 King Bed, Accessible, Balcony

Classic Room, 1 King Bed

Junior Room, 1 King Bed, Fireplace (Balcony)

Classic Room, 1 King Bed, Balcony

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Chaco

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Prices for upcoming dates