Does the hotel allow pets?

Pets are allowed at the property with a fee of USD 61 per pet, per night. Service animals are exempt from fees. Guests are encouraged to contact the property directly to arrange for bringing pets.

What are the check-in and check-out times?

Check-in time is at 15:00 and check-out time is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of USD 60 per person for a roundtrip. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The property is not wheelchair accessible, and specific accessibility features are not detailed in the provided information.

What is the hotel's location in relation to nearby attractions?

The hotel is located in the mountains, approximately a 5-minute drive from Casa Santo Domingo Museum and 7 minutes from Antigua Guatemala Cathedral. It is 2.4 mi (3.8 km) from Central Park and 1.5 mi (2.5 km) from Iglesia de la Escuela de Cristo.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, but specific minimum age requirements for staying free are not provided in the information.

What are the policies regarding extra beds and cribs?

The property offers cribs for a fee of USD 9.76 per night and rollaway beds for a fee of USD 48.8 per night. Advance request or confirmation may be required for availability.

Santo Cielo by Casa Santo Domingo

What guests think

At Santo Cielo by Casa Santo Domingo, guests highlight serene forest cabins with sweeping views, private hot tubs and cozy fire features, plus friendly staff and helpful transport between the hillside retreat and the parent hotel in Antigua.

Several reviews note frustrations with the off-site, sometimes slow check-in process and occasional waits for shuttle or butler assistance. Cabins are generally comfortable and distinctive, though a few guests mention maintenance or comfort issues in certain units, including jacuzzi performance or limited privacy. Cleanliness earns frequent praise with rare remarks about humidity or untidy outdoor areas, while dining feedback is mixed—some enjoyed the food, but others cited service problems, price discrepancies, or limited room-service variety. Expect a peaceful, nature-immersed stay near Antigua, but be prepared for off-site check-in.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Forest cabins with private hot tubs and fire features are a highlight. On-site transport (shuttles/buggies) and butler support link the hillside retreat with Casa Santo Domingo; some guests also used parent-hotel amenities like pools or museums, though occasional waits or gaps were noted.

Related guest reviews

10

Laura

15 Apr 2025

·

Stayed 3 nights

The place was beautiful. We had a fire pit to roast marahmellows, a nice jacuzzi to relax and a nice kitchen to prepare small meals. The staff were very friendly and helpful.

8

Elena

26 May 2023

·

Stayed 2 nights

Todo estuvo muy bien. Lastima que no tenían el Servicio de transporte desde las cabañas al hotel y tuvimos que tomar nuestro carro cada vez que queríamos bajar… Por lo demás todo perfecto.

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10

Ashma

3 Apr 2025

·

Stayed 3 nights

We stayed in the cabin at this beautiful property and it was EXQUISITE!! We had our own butler available to us 24/7. The staff is kind and helpful and they take you to and from the hotel with no issues. The cabin is spacious, really well made (just the right amount of outlets everywhere), the hot tub area is fantastic, the cooling is perfect, the bathroom is gorgeous - I could go on!!

10

Daniela

23 Dec 2024

·

Stayed 2 nights

Lugar maravilhoso, muito espacoso, tudo de melhor qualidade, jacuzzi, lareira, no meio do mato. É preciso sempre avisar o mordomo que esta disponivel para o quarto e eles te levam e/ou buscam do estacionamento. Fica ha uns 5 minutos de carro do hotel sede que é o Hotel Casa Santo Domingo que fica na parte turistica de Antigua.

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10

Blanca

23 Oct 2024

·

Stayed 1 night

Amazing cabin on the mountains of Antigua. The place was clean and had beautiful views. Loved the shower and Jacuzzi. Employees were always available when you need them to transport you between the cabin and parking lot. You have free access to Santo Domingo grounds to enjoy museum or swimming pool

8

Ya Yun

29 May 2022

·

Stayed 1 night

Ya conocíamos y nos adaptamos bien, solo que esperar 20 min. Al mayordomo para el traslado, no fue agradable. Pero en general es un lugar soñado.

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10

Audrey

2 Nov 2023

·

Stayed 1 night

Magnifique hôtel luxueux dans un ancien couvent au centre d’Antigua. Il offre un service de bagagerie et de transfert en minibus privé toutes les 30min pour monter ou descendre de l’annexe de l’hôtel sur les hauteurs de l’ancienne capitale (Santo Cielo by Casa Santo Domingo). Il propose également un restaurant tout en haut avec vue sur le volcan Agua, ainsi qu’un majordome à votre disposition avec transfert en buggy jusqu’à votre logement, et le portage du petit-déjeuner. La vielle caravane américaine d’un chrome rutilant est superbe, et son espace extérieur sur les hauteurs de ville au calme est un bonheur ! Elle comporte un bureau avec réfrigérateur, un grand lit, une tv, une grande armoire, une salle de bain avec baignoire et toilettes, une grande terrasse aménagée avec un jacuzzi ! Le wifi est disponible dans le logement ainsi que l'air conditionné. Tout le personnel est très aimable. Je vous recommande cet établissement les yeux fermés pour votre séjour à Antigua !

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10

Angelie

2 Aug 2024

·

Stayed 1 night

Santo Cielo by Casa Santo Domingo is an incredible place to unwind with your family or partner. The cabin has a spacious jacuzzi, and they provide coffee, water, and excellent service. There are museums, a restaurant, ziplining, and if you stay at Santo Cielo you can access their hotel pools. They have a beautiful relaxing spa for an extra cost but its definitely something amazing.I highly recommend this place for a perfect blend of tranquility and adventure!

10

Suja

12 May 2025

·

Stayed 1 night

Stayed in a log cabin that was lovely. Had its own hot tub. Very well maintained too. There are shuttles that take you to the parent hotel and back.

10

VERONICA

12 Jan 2026

·

Stayed 1 night

Friendly staff and impeccable facilities! Surrounded by green areas with a wonderful climate, an amazing fireplace, and an overall magical atmosphere.

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Cleanliness

Overall cleanliness is praised, with several mentions of tidy rooms and well-kept spaces. Isolated comments note humidity odors or outdoor/common areas needing more attention.

Related guest reviews

8

Andrea

16 Feb 2024

·

Stayed 1 night

Lugar muy limpo, vistan ambiente espectacular.

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10

Blanca

23 Oct 2024

·

Stayed 1 night

Amazing cabin on the mountains of Antigua. The place was clean and had beautiful views. Loved the shower and Jacuzzi. Employees were always available when you need them to transport you between the cabin and parking lot. You have free access to Santo Domingo grounds to enjoy museum or swimming pool

10

Fernanda

25 Nov 2025

·

Stayed 1 night

un poco olor humedad

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10

José

24 Oct 2025

·

Stayed 3 nights

Room clean staff is great restaurants and food good

10

Esteban

21 Jan 2023

·

Stayed 1 night

Everything is just amazing…the food..the people…the cleaning…definitely be back

8

Mario

28 Feb 2022

·

Stayed 1 night

Me gusto el lugar, pero pienso que se debio limpiar las areas comunes de la basura organica. y el secador es algo peligroso, el cabello se me atasco en el area del ventilador del secador. tampoco habia suficiente azucar ya que yo no consumo splenda.

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8

Alejandro

6 Apr 2025

·

Stayed 1 night

Un poco descuidado el area verde, y el Check In es sin flexion mientras que el Check Out no minimos detalles

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10

VERONICA

12 Jan 2026

·

Stayed 1 night

Friendly staff and impeccable facilities! Surrounded by green areas with a wonderful climate, an amazing fireplace, and an overall magical atmosphere.

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Rooms

Distinctive cabins and campers offer comfort, space, views, and many include private hot tubs. A few guests reported issues in certain units, such as maintenance, jacuzzi performance, limited privacy, or room comfort/size.

Related guest reviews

10

alicia

22 Nov 2023

·

Stayed 1 night

Necesita mejor mantenimiento y mas privacidad Así como sistema de check in ma expedito

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10

Victor Raul

14 Oct 2025

·

Stayed 1 night

Es una gran experiencia hospedarse en cabaña de lujo con todas la comodidades de hotel pero enmedio de la naturaleza.

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10

Ashma

3 Apr 2025

·

Stayed 3 nights

We stayed in the cabin at this beautiful property and it was EXQUISITE!! We had our own butler available to us 24/7. The staff is kind and helpful and they take you to and from the hotel with no issues. The cabin is spacious, really well made (just the right amount of outlets everywhere), the hot tub area is fantastic, the cooling is perfect, the bathroom is gorgeous - I could go on!!

8

Armando

15 Jun 2025

·

Stayed 1 night

Nice rooms in nature, but a couple of things to improve in the rooms.

8

Sandra

5 Dec 2025

·

Stayed 1 night

Nice comfortable room and bedding. Jacuzzi could perform better, it didn’t perform properly . Good temperature.

10

Blanca

23 Oct 2024

·

Stayed 1 night

Amazing cabin on the mountains of Antigua. The place was clean and had beautiful views. Loved the shower and Jacuzzi. Employees were always available when you need them to transport you between the cabin and parking lot. You have free access to Santo Domingo grounds to enjoy museum or swimming pool

2

Cynthia

22 Sept 2025

·

Stayed 2 nights

Es un camper super pequeño, no se parece en nada a las fotografías de la pagina. Tiene filtracion de agua, el baño esta a un metro de la cama, se sale el agua del baño. No idoneo para viajes en pareja porque no caben dos personas en ese espacio. Muebles viejos, mal cuidados. Malisima experiencia, no vale ni $30.00 una noche en ese lygar, es una estafa que cobren $250.00 la noche, pesima experiencia

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10

Christa

24 Mar 2024

·

Stayed 1 night

Great room for 2 kids and 2 adults

8

Juan

9 Jun 2025

·

Stayed 1 night

Me gustó el cuidado del medio ambiente. No me gustó lo incómodo de la habitación.

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10

Suja

12 May 2025

·

Stayed 1 night

Stayed in a log cabin that was lovely. Had its own hot tub. Very well maintained too. There are shuttles that take you to the parent hotel and back.

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Service

Staff are widely described as friendly, attentive, and helpful, with butler and driver assistance. Recurring frustrations involve an off-site or slow check-in and occasional delays or confusion around transfers.

Related guest reviews

10

Evelyn

25 Aug 2025

·

Stayed 1 night

Excedió todas la expectativas! Fue toda una experiencia Solo mejoraría la guía de checking en antigua antes de llegar a los santo cielos

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10

ROBERTO

6 Aug 2025

·

Stayed 1 night

Excelente atención. Personal super amable. Experiencia Única!

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8

JOSE

29 Sept 2024

·

Stayed 1 night

Es una excelente opción para descansar y salir de la rutina, las cabañas e instalaciones son perfectas. El proceso de check in muy lento y con tropiezos para asignar la cabaña a tiempo, aún teniendo disponibilidad.

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10

elsa

5 Oct 2024

·

Stayed 2 nights

The service was excelente

4

Eddy

17 Nov 2025

·

Stayed 1 night

Nos costó un montón hacer el check

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10

Delia k

9 Aug 2024

·

Stayed 1 night

The personal was amazing. They drive you around any time you requested .

10

Rocio

5 Aug 2025

·

Stayed 4 nights

Online pictures and descriptions do not do this property any justice. It’s huge and beautiful. The cabin was so cute and cozy. The staff is amazing! They really made it a fantastic experience.

8

Jen

23 Feb 2025

·

Stayed 1 night

Es molesto tener que ir al lteo hotel a hacer el check in

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8

Hugo

22 Jul 2023

·

Stayed 1 night

El check-in debería hacerse en el Cerro para mayor comodidad de los huéspedes.

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10

Karla Vanessa

13 Oct 2025

·

Stayed 1 night

Si, todo estaba en perfectas condiciones. Fue una experiencia maravillosa, nos encantó la cabaña. El servicio a cuarto excelente y el personal amable, todas las atenciones fueron cordiales. Les felicito por el servicio.

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Location

Hillside, nature-immersed setting with sweeping views over Antigua provides a peaceful escape, yet it’s a short drive or shuttle to town.

Related guest reviews

10

Patricia

15 Aug 2025

·

Stayed 1 night

Bello rodeado de naturaleza

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10

Stefanie

3 Aug 2025

·

Stayed 1 night

Perfect to take a breath from the city

8

Diego

18 Mar 2024

·

Stayed 1 night

Great location and beautiful view!

10

Audrey

2 Nov 2023

·

Stayed 1 night

Magnifique hôtel luxueux dans un ancien couvent au centre d’Antigua. Il offre un service de bagagerie et de transfert en minibus privé toutes les 30min pour monter ou descendre de l’annexe de l’hôtel sur les hauteurs de l’ancienne capitale (Santo Cielo by Casa Santo Domingo). Il propose également un restaurant tout en haut avec vue sur le volcan Agua, ainsi qu’un majordome à votre disposition avec transfert en buggy jusqu’à votre logement, et le portage du petit-déjeuner. La vielle caravane américaine d’un chrome rutilant est superbe, et son espace extérieur sur les hauteurs de ville au calme est un bonheur ! Elle comporte un bureau avec réfrigérateur, un grand lit, une tv, une grande armoire, une salle de bain avec baignoire et toilettes, une grande terrasse aménagée avec un jacuzzi ! Le wifi est disponible dans le logement ainsi que l'air conditionné. Tout le personnel est très aimable. Je vous recommande cet établissement les yeux fermés pour votre séjour à Antigua !

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10

DANIELA ANAI

29 Sept 2025

·

Stayed 1 night

Lugar divino para descansar

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10

LILA

3 Dec 2022

·

Stayed 1 night

perfect in the middle of the nature

10

Elian

20 Jul 2024

·

Stayed 1 night

Very nice place to disconnect from city, I recommend you if you love nature.

10

Mario

14 Jul 2024

·

Stayed 1 night

Great place to re charge your energy peace, quite very very close to nature

10

Miriam

16 Mar 2025

·

Stayed 1 night

Set on a mountain side, view of Antigua down below and surrounded by nature, provides the perfect retreat for couples, friends and families.

10

Nancy

5 Mar 2023

·

Stayed 1 night

This is the second time I have stayed at Santo Cielo. It is an incredible place, the views, the sound when you wake up, being able to disconnect from the city and relax is the best. La Antigua is 5 minutes away and there is much to see.

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Dining

Some guests enjoyed the food and restaurant offerings, but others reported poor service, price discrepancies on the bill, and limited room-service variety.

Related guest reviews

10

Laura

15 Apr 2025

·

Stayed 3 nights

The place was beautiful. We had a fire pit to roast marahmellows, a nice jacuzzi to relax and a nice kitchen to prepare small meals. The staff were very friendly and helpful.

8

Carol

11 Aug 2023

·

Stayed 2 nights

Amazing place. Food service, however, very bad.

10

Audrey

2 Nov 2023

·

Stayed 1 night

Magnifique hôtel luxueux dans un ancien couvent au centre d’Antigua. Il offre un service de bagagerie et de transfert en minibus privé toutes les 30min pour monter ou descendre de l’annexe de l’hôtel sur les hauteurs de l’ancienne capitale (Santo Cielo by Casa Santo Domingo). Il propose également un restaurant tout en haut avec vue sur le volcan Agua, ainsi qu’un majordome à votre disposition avec transfert en buggy jusqu’à votre logement, et le portage du petit-déjeuner. La vielle caravane américaine d’un chrome rutilant est superbe, et son espace extérieur sur les hauteurs de ville au calme est un bonheur ! Elle comporte un bureau avec réfrigérateur, un grand lit, une tv, une grande armoire, une salle de bain avec baignoire et toilettes, une grande terrasse aménagée avec un jacuzzi ! Le wifi est disponible dans le logement ainsi que l'air conditionné. Tout le personnel est très aimable. Je vous recommande cet établissement les yeux fermés pour votre séjour à Antigua !

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10

Juan

20 Feb 2023

·

Stayed 1 night

Lugar espectacular y cómodo, puedes ingresar tu comida y bebida y disfrutar de un lugar hermoso

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10

Angelie

2 Aug 2024

·

Stayed 1 night

Santo Cielo by Casa Santo Domingo is an incredible place to unwind with your family or partner. The cabin has a spacious jacuzzi, and they provide coffee, water, and excellent service. There are museums, a restaurant, ziplining, and if you stay at Santo Cielo you can access their hotel pools. They have a beautiful relaxing spa for an extra cost but its definitely something amazing.I highly recommend this place for a perfect blend of tranquility and adventure!

10

José

24 Oct 2025

·

Stayed 3 nights

Room clean staff is great restaurants and food good

10

Esteban

21 Jan 2023

·

Stayed 1 night

Everything is just amazing…the food..the people…the cleaning…definitely be back

10

Claudia

26 Feb 2023

·

Stayed 1 night

Lo que puede mejorar, es la variedad de alimentos ofrecidos por el restaurante, en el servicio a domicilio.

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8

Jessica

21 Jan 2024

·

Stayed 1 night

Los precios del menú del restaurante no eran los reales. Cuando recibimos la cuenta eran otros precios y nadie nos avisó. Al reclamar la solución fue descontar la propina del mesero. Nos pareció muy muy mal.

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10

jose

21 Dec 2024

·

Stayed 1 night

Todo super bien, pero me prece muy poco cafe en la habitación al estar pagando tanto no creo que sea tan duro para santo domingo poner una bolsa extra

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $228	6 $262	7
8 $301	9 $205	10 $222	11 $227	12 $230	13 $244	14
15 $237	16 $244	17 $236	18 $244	19 $244	20 $244	21
22 $244	23	24	25 $239	26	27	28
29	30 $244

Su	Mo	Tu	We	Th	Fr	Sa
		1 $239	2 $244	3 $244	4	5
6 $244	7 $244	8 $244	9 $244	10 $244	11 $244	12 $237
13 $244	14 $244	15 $244	16 $244	17 $244	18 $244	19 $244
20 $237	21 $244	22 $244	23 $244	24 $237	25 $244	26 $244
27 $244	28 $237	29 $237	30 $467	31

Santo Cielo by Casa Santo Domingo

About this property

Location

Room options

Cabin

Family Bungalow, 3 Bedrooms, Mountain View, Mountainside

Santo Cielo, Cabaña Familiar 2 Camas Matrimoniales

Santo Cielo Casa Rodante

Santo Cielo Contenedor

Santo Cielo, Cabaña Familiar Cama King

Guest reviews of Santo Cielo by Casa Santo Domingo

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Santo Cielo by Casa Santo Domingo

Prices for upcoming dates