Name: Holiday Inn & Suites Kalamazoo West
Address: 1247 Westgate Drive, Oshtemo, Kalamazoo, Michigan, United States of America, Kalamazoo, Michigan, United States of America
Rating: 8.1

Guest reviews

8.1

Very good

Based on 559 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Holiday Inn & Suites Kalamazoo West, guests often praise clean, comfortable, modern rooms and a convenient location, but report recurring drawbacks such as pool closures, elevator outages, slow or delayed check‑in, and a paid, sometimes pricey breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Jean or Mark

Mar 14, 2026

·

Stayed 6 nights

The first day we had to change rooms. It appears the linen had not been changed. We stayed for six days. They cleaned the room two days. We asked each day. We had to ask for clean towels most days. When we left the floor needed to be vacuum.

6

Janelle

Feb 16, 2026

·

Stayed 3 nights

The staff was amazing, the room was decent. There was signs of water damage and rust in the shower. And unfortunately for me I was under a family who spent the entire night rolling and playing around but it’s a great hotel and every time I come to Kalamazoo I stay here

10

Venessa

Jan 28, 2026

·

Stayed 1 night

For $100/night, we received friendly service, a clean room and a very comfortable bed. I would stay here again.

8

Michele

Jan 1, 2026

·

Stayed 3 nights

My only negative comment would be to clean the bathroom fan which was very dirty and dust the top of the bed frame. Everything else about the room and service was excellent.

10

Jeannine

Dec 28, 2025

·

Stayed 2 nights

Everything was fabulous when in the area again we will stay here again

1247 Westgate Drive, Oshtemo, Kalamazoo, Michigan, United States of America

Location

Located in Kalamazoo (Oshtemo), Holiday Inn Kalamazoo West by IHG is within a 10-minute drive of Western Michigan University and Kalamazoo College. This hotel is 4.5 mi (7.2 km) from Kalamazoo Valley Museum and 4.6 mi (7.4 km) from Kalamazoo Institute of Arts.

Oasis Hot Tub Gardens(2.3 miles)

Western Michigan University(2.8 miles)

Henderson Castle(3.4 miles)

Kalamazoo College(3.5 miles)

Crystal Woods(3.5 miles)

Markin Racquet Center(3.8 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Uncovered self-parking is available on-site for a fee of USD 5.30 per night. Guests are encouraged to contact the property in advance to reserve parking.

A buffet breakfast is available for a fee of approximately USD 13.95 for adults and USD 6.99 for children. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Check-in is available from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be arranged by contacting the property in advance, though additional charges may apply.

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. Guests are advised to contact the property for specific accessibility needs.

The hotel is located in Kalamazoo (Oshtemo), within a 10-minute drive of Western Michigan University and Kalamazoo College. It is approximately 4.5 miles from Kalamazoo Valley Museum and 4.6 miles from Kalamazoo Institute of Arts.

Yes, the hotel features an indoor swimming pool. Specific operational hours are not provided, so guests may inquire at the front desk for details.

Children 16 years old or younger can stay free when occupying the parent or guardian's room, using existing bedding. This policy applies per registered adult.

The property offers cribs and rollaway beds, but guests must contact the property in advance to reserve them. Additional charges may apply for extra beds, and availability is subject to confirmation.

Holiday Inn & Suites Kalamazoo West

Amenities

Property description

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