Name: Imperial Hotel Tenby
Address: The Parragon, Tenby, Wales, United Kingdom, Tenby, Dyfed, GB
Price range: US$121–US$277 per night
Rating: 8.1

What guests think

Imperial Hotel Tenby draws praise for its spectacular seafront setting and views, consistently friendly staff, and generally comfortable stays, while many reviews also note dated decor, uneven maintenance, and ongoing refurbishment that sometimes impacts showers or causes occasional disruption.

Cleanliness is mixed, with many clean rooms but some reports of stained carpets, damp or mould, and light servicing unless requested. Rooms range from spacious four-poster rooms with balconies to small or sloped spaces, with weak water pressure, drafts or heating issues, and some uncomfortable mattresses. Breakfast and dining feedback varies from very good to disappointing or cold, and there is no on-site parking though nearby paid options exist; the terrace bar is popular for its sea views. Expect a characterful seaside stay with variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Seafront terrace bar offers standout views, but areas are under renovation and occasional contractor activity or scaffolding occurs. No on-site parking (nearby paid options); the hotel is dog-friendly.

Related guest reviews

8

david

12 Sept 2023

·

Stayed 1 night

hotel very good staff very helpful patio should be finished of all work now not a very good advert was similar back in march and june

6

michael

10 Jul 2024

·

Stayed 2 nights

Great location but hotel needs a lot of maintenance and repairs. Shabby and sparse decorations. The terrasse overlooking the water has so much potential but looks like it's abandoned. This place has a lot of potential but they need to invest to make it current and up to standards.

8

Tony

24 Aug 2024

·

Stayed 3 nights

Hotel is being updated at present will be interesting when upgrade is complete

4

Richard

30 Apr 2024

·

Stayed 1 night

Amazing location as always, and paying extra for a sea view is always worth it here! The check in and out process was poor mainly down to incompetence from the receptionist. The major problem with this stay was that maintenance work was being carried out on the back of the hotel and started at 8am when checkout is at 10am.. this woke us up and completely spoiled our birthday celebrations!

8

Gillian

23 Sept 2024

·

Stayed 2 nights

This Hotel was in a perfect location with amazing views over the sea yet right in town. It was typical of an old seaside establishment, a little tired but clean but was undergoing refurbishment so can’t wait to see the changes. The staff were excellent, friendly and helpful but seemed a little overstretched. I would definitely go there again

10

Martin

15 Nov 2023

·

Stayed 3 nights

This hotel was rated 3 star but should be 4 star. On arrival the reception was warm and friendly. The room was superb overlooking the sea with a 4 poster bed. The bathroom was narrow but had all amenities. Breakfast had a good selection and the staff were always helpful. The bar was friendly and well stocked. Being November the evening menu was limited and times were restrictive so we ate out. The only real problem was parking, there is none at the hotel but there is a pay cark park a short walk down the road.

4

Gregory

29 Sept 2024

·

Stayed 1 night

About to be refurbished and desperately needs it. Room was very dated and not worth the money we paid but was clean. Staff were superb & very friendly. Breakfast was good selection but cold. Very dog friendly and everyone made our dog welcome. This will be a gem of a hotel when refurbishment completed. It’s in an excellent location on the seafront

8

Susanne

8 May 2024

·

Stayed 1 night

Always wanted to stay since I was a child. THhe price was right and I could bring my dog. Will definitely use the bar again on a nice day.

8

Ann

6 Jul 2024

·

Stayed 3 nights

Perfect location with sea views from dining room. Friendly staff and an excellent breakfast. Rooms need to be updated and the bathroom was small with a weak shower. The location and terrace bar make it a great place to stay.

8

Diana

17 Dec 2024

·

Stayed 4 nights

I had a fantastic stay at the Imperial hotel. The staff were amazingly friendly and helpful. The room was comfortable and clean. I asked about the scaffolding being put up at the hotel and whether it would be covering the window in my room. They found out that it would and offered me a room on the other side of the hotel. I also questioned about the heating which they think maybe the builders knocked something but were glad that I let them know. The hotel is a bit tired but it is comfortable and in a great location on the cliff top. It is being gradually refurbished and will be fabulous once complete

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AI-generated summary based on recent guest reviews

Cleanliness

Reports are mixed: many found rooms clean, but others noted stained or dirty carpets, mould or damp, and inconsistent housekeeping with limited supplies or rooms not serviced unless requested.

Related guest reviews

8

Judith

27 Sept 2024

·

Stayed 2 nights

The location is excellent and very good customer service spacious clean room with comfortable twin beds What more could you ask for. Would recommend

6

Vicky

29 Jul 2024

·

Stayed 2 nights

Great location and view out to sea but the building and the room is very dated. The carpet felt damp, mould on the unclean windows and a lumpy bed…..not great and wouldn’t stay again.

6

Tim

7 Dec 2024

·

Stayed 1 night

Rooms clean but very dated

10

Nick

1 Oct 2024

·

Stayed 1 night

Clean, spacious room

4

Stephen

15 Jun 2024

·

Stayed 1 night

Hotel in great location and has so much potential if a bit of money and love was invested. Tired shabby rooms cleaned to poor standard. Carpets worn and dirty. But like student accommodation. It's a shame as this hotel clearly could be a great place if only it was given the att5it deserved. Would not stay again.

4

Daniel

5 Aug 2024

·

Stayed 1 night

Property was in a fantastic location, but was run down with white wash and paper over the cracks and mould (literally). Additionally the bathroom was not clean on arrival, with the loo even unflushed. Staff were good and the breakfast was the saving grace. Did not look like the website in any way shape or form. On the whole, disappointed and would not stay again which is a shame as it's location was 10/10 as I say.

8

Richard

29 Aug 2024

·

Stayed 5 nights

The staff were very helpful and worked hard to deliver excellent customer service. The new owners "Crest Hotels" have some very strange policies that impact on the customer experience i.e. one hand towel to be shared between two people. Two tea bags maximum for two people per day, No hand soap, One toilet roll for two people per day, Rooms not serviced daily unless you hand your room keys in to reception. Very minimal room service bathroom not cleaned during our 5 night stay.

8

Diana

17 Dec 2024

·

Stayed 4 nights

I had a fantastic stay at the Imperial hotel. The staff were amazingly friendly and helpful. The room was comfortable and clean. I asked about the scaffolding being put up at the hotel and whether it would be covering the window in my room. They found out that it would and offered me a room on the other side of the hotel. I also questioned about the heating which they think maybe the builders knocked something but were glad that I let them know. The hotel is a bit tired but it is comfortable and in a great location on the cliff top. It is being gradually refurbished and will be fabulous once complete

4

Suzanne

22 Aug 2024

·

Stayed 2 nights

Our room and bathroom was not clean. Just outside our window was a ledge that was covered with cigarette butts. Not pleasant at all. Having said that, the sheets and linen were clean and the shower was lovely and strong.

10

Paul

26 Sept 2024

·

Stayed 1 night

Hotel was clean and tidy excellent staff, only complaint I had was showering and contractor turned the water off which left me half way through a shower still with shampoo in my hair and had to wait an hour for it to be turned back on not the hotel fault and they were apologising and said that they did not inform the hotel that the water was going to be turned off. Overall stay was pleasant, and would definitely return.

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Rooms

Views are a major highlight, yet rooms are largely dated; sizes and comfort vary from spacious four-poster rooms with balconies to small or sloped rooms, with weak shower pressure, drafts or heating issues, and some uncomfortable beds.

Related guest reviews

8

Hann

15 Sept 2024

·

Stayed 1 night

Hotel is in a good location, room is very tired , carpet badly soiled, floor very uneven, and bed is the most uncomfortable bed ive ever slept in - in fact ive not been able to sleep- suffering with a bad back today - regretting paying the extra to stay here as really overpriced, if you check in and given room 23 refuse it the springs are poking through the mattress and they have put wood underneath the mattress where the bed base is broken

8

John

9 Sept 2024

·

Stayed 1 night

In fairness, there are a lot of ups and downs with the Imperial. The location is excellent, my room was clean and tidy, and the cost was more than reasonable. Niggles would include very low water pressure, a droopy showerhead, and a laughably small TV. But It’s hard to ask too much considering the cost. Clearly this grande dame’s best years may have been many decades ago, but she’s still got some life in her. I’m hopeful that with her ongoing renovations, many good years are still ahead.

10

Jonathon

17 Oct 2024

·

Stayed 1 night

Room was amazing. Four post bed,loads of space. Nice big tv,sofa to watch it. Dressing table. Lovely baloney with outstanding view,shame the weather wasnt playing ball though. Bathroom was stunning. My wife and i loved everything about the room. Its a old school hotel and we couldnt have asked for more!

10

Joanne

14 Nov 2024

·

Stayed 1 night

Great breakfast..comfortable room and bed , beautiful view from sea front room ,can hear the sea ..room was warm which is good as November..dated bathroom ..slow shower but not a problem for our stay as was a great price ...

6

Ieva

21 Oct 2024

·

Stayed 1 night

It is a lovely period hotel that is in much need of repair and investment. It is very dated and looks derelict in places although it does seem there are some works undergoing on one wing. Staff however are very warm and friendly and the location is out of this world, reminder of times when this was a place to be and a real high end hang out for locals and tourists alike.

6

Christine

15 Oct 2024

·

Stayed 1 night

Radiator not working, draft from window making room cold. Complained to receptionist was told when return to collect portable fan heater. No hand soap in room. Shower tray had sealant all over tray water escape peeling paint shower tray stand cracked and tiles

6

Gareth

28 Jun 2024

·

Stayed 1 night

Great location. Views are fabulous. Some rooms redecorated but looks tired and confusing layout means difficult to get to room

6

Jonathan

25 Apr 2023

·

Stayed 1 night

The room had an amazing sea view with a huge bay window. Unfortunately it was badly decorated with patchy paint on the walls and signs of damp coming through. The shower was difficult to use and had poor flow. I king size bed would have been nice instead of a double. When we checked out the receptionist didn’t ask us how are stay way, I couldn’t be bothered to raise the issues as she didn’t seem interested.

8

Chelsea

3 Nov 2024

·

Stayed 2 nights

Amazing people and atmosphere. Room was a bit small and on a slant and the tv didnt work properly but it was a lovely stay

4

Rachel

3 Mar 2024

·

Stayed 1 night

Good location, helpful and friendly staff. Rooms were cold and damp with wallpaper peeling off. Bathroom was clean and modern however, the shower pressure was non existent and water just trickled out coupled with only one temperature which was boiling hot! (Even when turning the gauge to cold). So given the price of the room , disappointing!

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Service

Service is widely praised as friendly and helpful, though a few guests reported poor reception experiences or check-in/breakfast miscommunication and staff occasionally seemed overstretched.

Related guest reviews

10

Alister

16 Sept 2024

·

Stayed 1 night

Staff exceptional

10

Emily

14 Apr 2024

·

Stayed 2 nights

Great sea view, lovely friendly staff who were very helpful. Great location.

4

Richard

30 Apr 2024

·

Stayed 1 night

Amazing location as always, and paying extra for a sea view is always worth it here! The check in and out process was poor mainly down to incompetence from the receptionist. The major problem with this stay was that maintenance work was being carried out on the back of the hotel and started at 8am when checkout is at 10am.. this woke us up and completely spoiled our birthday celebrations!

8

Gillian

23 Sept 2024

·

Stayed 2 nights

This Hotel was in a perfect location with amazing views over the sea yet right in town. It was typical of an old seaside establishment, a little tired but clean but was undergoing refurbishment so can’t wait to see the changes. The staff were excellent, friendly and helpful but seemed a little overstretched. I would definitely go there again

10

Zoe

22 Jul 2024

·

Stayed 2 nights

The staff were all really helpful, nothing was too much trouble. We found our room much better than anticipated having read some quite bad reviews. We were pleasantly surprised. There was a great choice for breakfast and evening meal was very nice too. Would definitely want to stay again. It is clear that the hotel is undergoing lots of maintenance and is being updated. This didn’t distract us in any way. Thank you for a lovely welcome and an absolutely lovely break!

6

Jennifer

20 Jun 2023

·

Stayed 1 night

The receptionist was not helpful or happy. The view was spectacular and the bed was comfortable. Besides the location I would never stay again. Carrying luggage up the stairs was ridiculous and the receptionist even lied about how many sets of stairs I had and where my room was. Just. Plain. Weird.

10

ligia

3 Aug 2024

·

Stayed 2 nights

Location is great! Staff very nice, attentive, helpful, cheerful, kind

8

Diana

17 Dec 2024

·

Stayed 4 nights

I had a fantastic stay at the Imperial hotel. The staff were amazingly friendly and helpful. The room was comfortable and clean. I asked about the scaffolding being put up at the hotel and whether it would be covering the window in my room. They found out that it would and offered me a room on the other side of the hotel. I also questioned about the heating which they think maybe the builders knocked something but were glad that I let them know. The hotel is a bit tired but it is comfortable and in a great location on the cliff top. It is being gradually refurbished and will be fabulous once complete

8

Mark

13 Sept 2024

·

Stayed 3 nights

We arrived at the hotel to a lovely receptionist called Emma, our room wasn't quite ready so she put our bags safe and showed us to the bar/dining area. We were welcomed by the bartender who was friendly and polite. Our room was basic but clean and comfortable. TV maybe a little small but adequate and we weren't intending to stay in the room lol the time. We had breakfast which was of a good standard and plentiful. There was parking nearby and not too expensive. We were on the top floor and there was a lift available. All the staff we encountered were polite and friendly. It was a pleasure to stay there and we'd use it again.

8

Zak

18 Jun 2024

·

Stayed 1 night

Only thing was told we had breakfast included on check in. Even asked if she was sure and she double checked our booking and she said definitely included. So Went to breakfast the next morning and they said we would be charged at check out as we didn’t have it included. However after explaining what happened to the manager and to why we had come to breakfast as the staff member who checked us in said we had it. They said no and we weren’t to have it, but once manager had realised we had already selected our food and it would just go to waste otherwise she allowed us to have it. I think in future if staff tell us upon check in that we definitely have breakfast included especially as we double checked with the receptionist it should be stuck with regardless of even if it was too late as we had already selected the food as it’s the hotels error not ours as the customers. But other then that situation is a great place to stay would recommend.

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AI-generated summary based on recent guest reviews

Location

Exceptional seafront position with panoramic views, an easy walk to town and beaches; note the steep walk down to the shore common in Tenby.

Related guest reviews

8

Susan

9 Nov 2023

·

Stayed 1 night

If one appreciates those large, older sort of "has been" hotels as I do this place is rather more than ok. There are stuninig views from the dining area. Staff are fine, and location could hardly be better. Do note that this hotel isas are all in Tenby,well above the beach, requiring a steep trek down and back up again. This accentuates the views. Good breakfast, tho. no mushrooms, some fresh fruit and variety of nut and berry toppings. Scrambled eggs only.

10

Laura

12 Aug 2024

·

Stayed 3 nights

Lovely stay with a lovely clean room with FANTASTIC view of the beach and sea. Great location for walking into town or the beach.

10

Joanne

21 Oct 2023

·

Stayed 1 night

Great location, close to beach , car park is 10£ for 24 hrs only 5 min walk away ..close to the town .amazing views from our room 25 . Breakfast was very good ,coffee nice , good selection.

8

David

13 Aug 2024

·

Stayed 2 nights

Nice views from the bar. convenient for the town and beach

8

Gillian

23 Sept 2024

·

Stayed 2 nights

This Hotel was in a perfect location with amazing views over the sea yet right in town. It was typical of an old seaside establishment, a little tired but clean but was undergoing refurbishment so can’t wait to see the changes. The staff were excellent, friendly and helpful but seemed a little overstretched. I would definitely go there again

8

Neil

22 Dec 2024

·

Stayed 1 night

Absolutely stunning view and great location just a shame they haven’t updated this hotel

8

Ann

6 Jul 2024

·

Stayed 3 nights

Perfect location with sea views from dining room. Friendly staff and an excellent breakfast. Rooms need to be updated and the bathroom was small with a weak shower. The location and terrace bar make it a great place to stay.

10

Brian

10 Apr 2024

·

Stayed 3 nights

A great location, a view of the sea, close to other amenities

10

Graham

16 Jul 2024

·

Stayed 1 night

Superb value property in fantastic location

8

Diana

17 Dec 2024

·

Stayed 4 nights

I had a fantastic stay at the Imperial hotel. The staff were amazingly friendly and helpful. The room was comfortable and clean. I asked about the scaffolding being put up at the hotel and whether it would be covering the window in my room. They found out that it would and offered me a room on the other side of the hotel. I also questioned about the heating which they think maybe the builders knocked something but were glad that I let them know. The hotel is a bit tired but it is comfortable and in a great location on the cliff top. It is being gradually refurbished and will be fabulous once complete

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from very good with good choice to poor or cold, and evening options can be limited seasonally; overall food quality varies.

Related guest reviews

2

Yvonne

18 May 2023

·

Stayed 2 nights

No parking. No breakfast included. Charged £10 for a cup of coffee and a bowl of cornflakes. Room wasn't serviced on 2nd morning. so no milk left to make tea and I wasn't trailing down 3 floors to find some. Large dye mark on one of the towels left Very disappointing in a lovely location. Won't be returning.

10

Shannon

27 Jul 2024

·

Stayed 4 nights

Absolutely amazing hotel! Super clean, Staff were friendly and the food was outstanding! The area surrounding is great too as you are right in the centre

6

Ilona

29 Sept 2024

·

Stayed 2 nights

The staff was amazing and friendly and that's what makes it so difficult to rate this property. The building itself is old and in bad need of repair, carpets, walls, windows and coverings all stained or broken. The breakfast was very good. So staff a 10 but building a 3. Please save this building - it could really be something!

10

Joanne

14 Nov 2024

·

Stayed 1 night

Great breakfast..comfortable room and bed , beautiful view from sea front room ,can hear the sea ..room was warm which is good as November..dated bathroom ..slow shower but not a problem for our stay as was a great price ...

6

Coleen

31 Dec 2022

·

Stayed 3 nights

Hotel is pretty out dated , breakfast wasn’t great. Went down at 9.30 and there was hardly anything left, I along with other guests told to get down earlier - breakfast is until 10am. What I did get wasn’t value for money and wasn’t great.

4

Gregory

29 Sept 2024

·

Stayed 1 night

About to be refurbished and desperately needs it. Room was very dated and not worth the money we paid but was clean. Staff were superb & very friendly. Breakfast was good selection but cold. Very dog friendly and everyone made our dog welcome. This will be a gem of a hotel when refurbishment completed. It’s in an excellent location on the seafront

10

Zoe

22 Jul 2024

·

Stayed 2 nights

The staff were all really helpful, nothing was too much trouble. We found our room much better than anticipated having read some quite bad reviews. We were pleasantly surprised. There was a great choice for breakfast and evening meal was very nice too. Would definitely want to stay again. It is clear that the hotel is undergoing lots of maintenance and is being updated. This didn’t distract us in any way. Thank you for a lovely welcome and an absolutely lovely break!

2

Julie

10 Jul 2023

·

Stayed 2 nights

The only half decent thing about the hotel is it’s location. The staff do their best with the awful situation they have to work in. Maybe you should close your doors until the refurbishment is complete. Very over priced, the food is the worst hotel food I have ever eaten. Disappointed resident we checked out a day early. The place could be a gold mine.

8

Ann

6 Jul 2024

·

Stayed 3 nights

Perfect location with sea views from dining room. Friendly staff and an excellent breakfast. Rooms need to be updated and the bathroom was small with a weak shower. The location and terrace bar make it a great place to stay.

8

Mark

13 Sept 2024

·

Stayed 3 nights

We arrived at the hotel to a lovely receptionist called Emma, our room wasn't quite ready so she put our bags safe and showed us to the bar/dining area. We were welcomed by the bartender who was friendly and polite. Our room was basic but clean and comfortable. TV maybe a little small but adequate and we weren't intending to stay in the room lol the time. We had breakfast which was of a good standard and plentiful. There was parking nearby and not too expensive. We were on the top floor and there was a lift available. All the staff we encountered were polite and friendly. It was a pleasure to stay there and we'd use it again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$85
February	US$94
March	US$115
April	US$148
May	US$179
June	US$168
July	US$200
August	US$217
September	US$138
October	US$105
November	US$94
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $220
6 $180	7 $227	8 $252	9 $277	10 $241	11	12
13	14 $182	15 $182	16 $182	17 $182	18 $207	19 $241
20 $146	21 $122	22 $267	23 $267	24 $122	25 $182	26 $204
27 $146	28 $122	29 $122	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $182	3 $207
4 $146	5 $122	6 $122	7 $121	8 $122	9 $146	10 $180
11 $122	12 $144	13 $122	14 $122	15 $121	16 $146	17 $182
18 $122	19 $122	20 $122	21 $122	22 $122	23 $146	24 $182
25 $122	26 $121	27 $122	28 $122	29 $122	30 $146	31 $182

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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