Royal Apartments - Heathrow

Misleading information and dangerous stairs.If you book a 3 bedroom apartment, you text the host to ensure that it’s definitely a 3 bedroom and they say yes it is and then they stick you out for in a 2 bedroom anyway that guarantees a stressful beginning to what should have been a a good trip for my two sons and I. Both of my sons have additional support needs and require a room each. Even when I sent the text to the host, he was telling me lies that it was VRBO’s issue. Having now read through all the reviews, I can see that this has been done before. So I will be approaching Vrbo for a part refund on this trip. When we arrived the smoke alarms were beeping. The cleaner was trying to fix them but she wasn’t able to. I didn’t feel confident that the owner would fix them but when I said I’d need to book somewhere else if he couldn’t fix it he agreed that someone would come over while we were out to fix it. I forgot to lock the door on my way out so I apologised for that. It was the stress of it all I feel. Then the next morning there was no hot water. We had a booking at Parliament at 1pm and we all needed to have showers. It turns out that the pressure had dropped and that there was a fix, but no one was able to come until after 11am to fix it, which meant we’d all to take cold showers. They told me to take the front off the boiler (a health and safety nightmare) to try to fix it. I felt as though I was bothering them by asking them to resolve the issues.

Bugs in the property, reported on the same day with photo as evidence awaiting refund from Expedia

Good location clean and tidy and parking good.

This property is not what is advertised. We were expecting what we viewed online a luxurious ground floored 2 bed apartment . What we got was a filthy smelly run down 2 bedroom split level dump!!! Everything was sticky, dirty and not as described in the brochure that accompanys the apartment. To say we were disappointed is an understatement. No reply to our complaints either. We are very lucky not to have come away with bed bugs or fleas the place is just gross

They did not provide the apartment we booked. We booked apartment 4 and they put us in apartment 2 which was smaller. smaller rooms and only 2 bedrooms vs 3. No offer was given to move to a larger apartment. We had to make do. A partial refund was offered but it took 20 days and a threat to dispute credit card charges to get it. The apartment is close to the airport and transportation. The neighborhood is not great and looks like it is going downhill. We did not feel entirely safe there. The stairs up to apartment 2 are very steep. My 5 year fell when trying to go down but fortunately was not injured. The head clearance is low if you are taller than 5 ft 10 in you will hit your head. I hit my head several times. I do not recommend this host or booking with them you never know what apartment they will put you in. We do not recommend apartment 2 for families.