Name: Svalbard Hotell | The Vault
Address: 500 / 503, Longyearbyen, Norway, Longyearbyen, Svalbard, NO
Price range: $186–$315 per night
Rating: 8.9

What guests think

Travellers describe Svalbard Hotell | The Vault as a centrally located, clean and comfortable base with friendly, helpful staff; rooms are often small with limited storage, while breakfast is appreciated but has repeated complaints about cold items and occasional shortages.

The location is praised for being in the middle of town near shops and restaurants, though several note stairs from the shuttle stop and suggest walking around for step-free access. Rooms are quiet with comfortable beds and, in some cases, mountain views, but several guests missed closets, shelves or a desk. Facilities are simple, with a cozy lounge, free lobby coffee and an on-site Japanese restaurant; a few guests also reported communication lapses at reception. A straightforward, central stay focused on comfort and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are simple, centered on an on-site Japanese restaurant and a cozy lounge with free lobby coffee. Several guests noted few amenities beyond the essentials.

Related guest reviews

10

Keiko

Apr 29, 2024

·

Stayed 1 night

This hotel situated very close walking distance for Longyearbyen’s shopping centre and restaurants. Inside the hotel tiny but very good Sushi restaurant there. I’m Japanese. I’ve never tasted good like this long time. Room itself was very comfortable and well equipped. Less clothes hangers but plenty of hooks and big shelves. There were 5 windows in our room. Bit struggled to close rolling blackout screens. TV control was little complicated but gradually found out how to operate. The room was very clean and room slippers were great.

10

Mary

Jan 19, 2025

·

Stayed 1 night

I have never been to a hotel where you have to take your shoes off at the door. They do provide wool slippers in your room. The local custom dates back to when the coal miners were told to take their shoes off because they were so dirty. The staff was helpful. The breakfast was good. The room was fine. I would use this hotel again

10

Bjørn

Aug 4, 2024

·

Stayed 5 nights

Veldig bra standard. Små rom og lite andre fasiliteter, men alt en trenger. Alt i alt veldig bra.

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10

Hideki

May 2, 2024

·

Stayed 3 nights

値段に値するサービスと施設。安心して過ごせる。朝食もおいしい。\u3000 日本料理店が併設されている。

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10

Naomi

Sep 6, 2023

·

Stayed 8 nights

Clean, comfortable, centre of town , delicious breakfast, reception staff very good, everything you need from a hotel & it also has an excellent Japanese restaurant in it - Nuga Sushi

10

Yuko

Jun 16, 2024

·

Stayed 1 night

In front of the town center (although there are some steps from the street). Staff is very helpful, room is clean, coffee/water service at the lobby, breakfast was also good. Very recommended.

10

William

Sep 12, 2025

·

Stayed 6 nights

Svalbard Hotell -The Vault was a perfect no-frills base for my six day visit to Svalbard, including each day an activity organised by Svalbard Adventures, with pick up and return from The Vault. The front door is open 24/7, with a usually young member of staff on reception. Access to the room is by code, with a comfortable bed, a very odd TV (which seemed to show the same programmes very day), and an excellent shower. My room did not have a desk, which was awkward. The black out blinds were effective. There was a full buffet breakfast every day in the breakfast room - which became a Sushi and Noodle restaurant in the evening. I tried it on my first evening, the huge menu was surptising given that all food is imported into Svalbard. Most days, except when on the excellent 6 hour glacier cruise, I had lunch in the popular Gruene Cafe, brilliant sandwiches, and interesting people (from 42 countries) to talk to. Evenings, except for the Wilderness Evening with Reindeer Soup, at the Stationen Restaurant opposite the Kronenbourg Pub, good hamburgers. Both a few minutes walk from The Vault.

10

Keiko

Apr 29, 2025

·

Stayed 2 nights

I quite like The Vault’s relaxing casual style. Interior of the room is simple but modern twist. Once you used it, feel like home. I like reception area’s free tea and coffee self service. We went out then came back hotel and bit rest at ground floor sofa, then went back shopping again (shopping area is just opposite side of road). We requested same room as our last year’s stay. They gave us that room was very appreciated. The breakfast was reasonable spreads. Centre of Longyearbyen town, very handy for shopping and sightseeing.

8

Randi

Mar 6, 2023

·

Stayed 4 nights

Flott rom med vinduer i flere høyder - hjørnerom som ga fantastisk utsikt. Bra frokost som ble til god sushi restaurant på kveldstid. Flere av de som jobbet i resepsjonen kunne spandert å hilse men et par var veldig hyggelig og behjelpelige.

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10

Monika

Apr 3, 2024

·

Stayed 4 nights

Such a great location. The restaurant in the hotel is also particularly good!

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Cleanliness

Cleanliness is praised across reviews, with rooms and common areas described as very clean. A few guests noted inconsistent mid-stay housekeeping or minor issues like dust spots and limited sheet changes.

Related guest reviews

10

Flemming Dinesen

Feb 18, 2024

·

Stayed 7 nights

Dejlig hotel. Central beliggenhed. Nyt, pæn og rent hotel. Venlig betjening

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10

Andre

Aug 27, 2025

·

Stayed 5 nights

Sauber ruhig und typisch Skandinavisch aufgeräumt.

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8

Janet

Jun 2, 2025

·

Stayed 5 nights

The people were very friendly. The rooms were very comfortable and quiet. I did ask for a room clean after 3 days and only the bed was made and bathroom wiped down, no clean sheets. It would have been helpful to understand there is a way around the bridge so we didn’t have to lug 50lb bags up and down 16 steps. The breakfast was a food safety horror show. Cold eggs, bacon, sausage, a food inspector’s nightmare. If inspected, it would be shut down.

8

Reidar

Mar 15, 2023

·

Stayed 3 nights

Rommet bør ordnes/vaskes hver dag uten at man må si fra

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10

rami reddy

Jul 31, 2025

·

Stayed 1 night

Excellent clean rooms and hotel staff are very friendly, they fulfilled all my needs

10

Kelly

Jun 16, 2025

·

Stayed 5 nights

Amazing place with clean areas. Quiet. But right in the centre of the town so easy access to everything

8

YI

Mar 27, 2025

·

Stayed 1 night

Staff are welcoming and the breakfast is great. The hotel is in the town centre. But you need to walk a bit and go through a bridge between the airport shuttle bus stop to the hotel door. (Taxi can drive to the hotel door step. ) There is a grey dust spot on my quilt cover.

10

Sascha Lykkegaard

Jan 25, 2026

·

Stayed 5 nights

Venligt personale, rent værelse

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10

Madeleine

Jul 19, 2025

·

Stayed 7 nights

Mycket bra hotell centralt i Longyearbyen. Med trevlig och hjälpsam personal. Rent och snyggt. Fin gemensam veranda.

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10

Maria

Aug 9, 2025

·

Stayed 4 nights

I had a fantastic stay at The Vault! The hotel is spotless, comfortable, and in an excellent location. The breakfast room was pretty small and cosy, but I had no issues finding a space, and the food was delicious! The staff were super friendly and helpful. I wouldn't hesitate to stay here again, thank you for a wonderful trip!

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Rooms

Rooms are comfortable and quiet, with some offering mountain views and effective blackout blinds. Many note compact layouts with limited storage and, in some cases, no desk.

Related guest reviews

10

Keiko

Apr 29, 2024

·

Stayed 1 night

This hotel situated very close walking distance for Longyearbyen’s shopping centre and restaurants. Inside the hotel tiny but very good Sushi restaurant there. I’m Japanese. I’ve never tasted good like this long time. Room itself was very comfortable and well equipped. Less clothes hangers but plenty of hooks and big shelves. There were 5 windows in our room. Bit struggled to close rolling blackout screens. TV control was little complicated but gradually found out how to operate. The room was very clean and room slippers were great.

8

Margrethe

Aug 14, 2024

·

Stayed 5 nights

I would recommend this hotel. They have nice and service minded staff, good breakfast, location in the middle of everything. We had a great view from the corner room.

8

Susanne

Jul 24, 2024

·

Stayed 2 nights

Sehr nettes Personal, sehr gutes Frühstück. Zimmer und Bad sauber, alles Nötige vorhanden, aber das Zimmer eher klein. Gute Lage im Zentrum, dennoch ruhig; alle Geschäfte und Restaurants / Cafés im Umkreis.

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8

Olav

Jul 29, 2024

·

Stayed 6 nights

Frokosten var flott, med et veldig rikt utvalg. Rommene var nesten av Tokoy størrelse, det vil si for små. Ikke noe skap til å henge klær i. Vennlig betjening.

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10

Bjørn

Aug 4, 2024

·

Stayed 5 nights

Veldig bra standard. Små rom og lite andre fasiliteter, men alt en trenger. Alt i alt veldig bra.

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10

Erik von

Sep 4, 2025

·

Stayed 3 nights

Sehr freundliches Personal. Super Blick aus dem Eckzimmer.

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6

john Ola

Jun 6, 2025

·

Stayed 5 nights

Minimalt med plass på rommet

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10

Christine

Apr 14, 2025

·

Stayed 7 nights

The hotel was perfect... clean and quiet, walkable to the main shopping and dining area, and we had a beautiful view of the mountains. Everyone was very nice.

10

William

Sep 12, 2025

·

Stayed 6 nights

Svalbard Hotell -The Vault was a perfect no-frills base for my six day visit to Svalbard, including each day an activity organised by Svalbard Adventures, with pick up and return from The Vault. The front door is open 24/7, with a usually young member of staff on reception. Access to the room is by code, with a comfortable bed, a very odd TV (which seemed to show the same programmes very day), and an excellent shower. My room did not have a desk, which was awkward. The black out blinds were effective. There was a full buffet breakfast every day in the breakfast room - which became a Sushi and Noodle restaurant in the evening. I tried it on my first evening, the huge menu was surptising given that all food is imported into Svalbard. Most days, except when on the excellent 6 hour glacier cruise, I had lunch in the popular Gruene Cafe, brilliant sandwiches, and interesting people (from 42 countries) to talk to. Evenings, except for the Wilderness Evening with Reindeer Soup, at the Stationen Restaurant opposite the Kronenbourg Pub, good hamburgers. Both a few minutes walk from The Vault.

8

Ashley

Jun 20, 2025

·

Stayed 2 nights

Convenient spot and a comfortable room. The only real issue is the total absence of anywhere in the room to put things, except for hooks. There are so many spaces for shelves, but no, no shelves, nowhere for toothbrushes, nowhere for underclothes. A tiny shelf next to the bed with about 2 square inches of space. And instead of giving you solid tables, they give you soft ottomans, so you can stack clothes but nothing that requires a level base. That said, it's a nice clean convenient place.

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Service

Service is widely described as friendly, helpful and accommodating, with staff assisting with plans and special requests. A few guests reported communication lapses or indifferent interactions at reception.

Related guest reviews

4

VALLI

Nov 27, 2025

·

Stayed 2 nights

Nessuno mi ha informato che l’ hotel the Vault era chiuso . Ho scopeeto da sola la riprotezione

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10

Maria

Apr 7, 2024

·

Stayed 2 nights

We really enjoyed our stay. Comfy beds, central location, good views, and fantastic staff in the reception.

10

Cynthia

Oct 25, 2023

·

Stayed 3 nights

Excellent stay when visiting Svalbard. Directly across from main shopping and eating. Wonderful, friendly and helpful staff. Great breakfast and great option for dinner

10

Elisabeth

Mar 28, 2024

·

Stayed 5 nights

Hotellet lå sentralt. Rommet vårt lå i første etg og rett ved personal-/vareinngang. En del forstyrrelser sent på kvelden da ansatte slamret med utgangsdøren. Ubehagelig at folk gikk rett utenfor vinduet vårt, når vi hadde vinduet oppe på natten. Vi fikk beskjed i resepsjonen om at vi ikke hadde rom før dagen ankomst. Vi kunne imidlertid vise til bekreftelse om at rommet var bestilt til rett dag. Fikk ikke noen beklagelse fra personalet om at de tok feil.

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10

Carolyn

Oct 20, 2023

·

Stayed 2 nights

Cute hotel with access to local sights. My flight out got canceled, and they were very accommodating. Had a great stay here.

10

James

Sep 24, 2024

·

Stayed 3 nights

The people working at The Vault were very easy to talk to. Tobias and Anna were exceptional. It is centrally located to all the food and shopping options.

10

rami reddy

Jul 31, 2025

·

Stayed 1 night

Excellent clean rooms and hotel staff are very friendly, they fulfilled all my needs

10

Nina Marie

Feb 5, 2024

·

Stayed 5 nights

Hun svenske resepsjonisten, service - minded, løsningsorientert, kom med gode råd og tips, fikk oss til å føle oss sett og verdsatt - hun fortjener skryt. Renhold - tipp topp! Frokost, savner noe varm mat, det som var «varmt» var kaldt og brød ferdig oppskjært gjør skivene svært tørre. Gull at man fikk kaffe/te/vann i resepsjonsområdet.

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10

Madeleine

Jul 19, 2025

·

Stayed 7 nights

Mycket bra hotell centralt i Longyearbyen. Med trevlig och hjälpsam personal. Rent och snyggt. Fin gemensam veranda.

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10

Maria

Aug 9, 2025

·

Stayed 4 nights

I had a fantastic stay at The Vault! The hotel is spotless, comfortable, and in an excellent location. The breakfast room was pretty small and cosy, but I had no issues finding a space, and the food was delicious! The staff were super friendly and helpful. I wouldn't hesitate to stay here again, thank you for a wonderful trip!

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Location

Central, walkable location near shops, restaurants and activities is a consistent highlight. Several note stairs between the shuttle stop and the entrance, with a step-free route available by walking around.

Related guest reviews

10

Haifeng

Sep 14, 2025

·

Stayed 2 nights

centre of the town close to everything. nice cozy hotel with nice facility and friendly staff

10

Ming

Oct 31, 2025

·

Stayed 2 nights

Excellent location, abundant breakfast, and friendly service.

10

Hugh

Jun 23, 2024

·

Stayed 2 nights

All the hotels in Svalbard are a little pricey, but this one is in the center of town, close to UNIS (the university center) and the shop, and it has a very nice breakfast. Best of all is the helpful and pleasant front desk people. The Vault offers dinner but didn't say anything about it when I checked in and have no obvious signs for it. Because I learned about it only when I left, I cannot judge it, though I can report that it is some kind of Asian fusion restaurant. But many restaurants are a very short walk away.

8

YI

Mar 27, 2025

·

Stayed 1 night

Staff are welcoming and the breakfast is great. The hotel is in the town centre. But you need to walk a bit and go through a bridge between the airport shuttle bus stop to the hotel door. (Taxi can drive to the hotel door step. ) There is a grey dust spot on my quilt cover.

8

Janice

Aug 7, 2024

·

Stayed 2 nights

Close to the town centre, shuttle from the airport drops you off. If you can't manage the stais walk around the road to the main entrance

10

Keiko

Apr 29, 2025

·

Stayed 2 nights

I quite like The Vault’s relaxing casual style. Interior of the room is simple but modern twist. Once you used it, feel like home. I like reception area’s free tea and coffee self service. We went out then came back hotel and bit rest at ground floor sofa, then went back shopping again (shopping area is just opposite side of road). We requested same room as our last year’s stay. They gave us that room was very appreciated. The breakfast was reasonable spreads. Centre of Longyearbyen town, very handy for shopping and sightseeing.

10

Kevin

May 4, 2023

·

Stayed 3 nights

Great location, quiet, great breakfast

10

Steven

Aug 4, 2024

·

Stayed 3 nights

The Vault is a great option in Longyearbyen. Rooms are comfortable and clean and new. Breakfast is excellent. And, like everything in Longyearbyen, the Vault is walking distance to everything.

10

Greg

Jul 30, 2024

·

Stayed 1 night

Great hotel location and amenities. Would highly recommend for our stay in Longyearbyen. Easy access to everything in and around town.

10

Ka Yin

Apr 28, 2025

·

Stayed 4 nights

Comfortable room, Convenient location, supermarket just opposite

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Dining

Breakfast is frequently praised for quality and variety, though several guests report cold hot items or occasional stock shortages. The on-site Japanese restaurant receives repeated positive mentions.

Related guest reviews

8

Carolin

Jul 7, 2025

·

Stayed 3 nights

Bra, fräscht hotell med god och välsorterad frukost. Personalen var hjälpsamma och trevliga. Låg typ i centrum

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10

Ming

Oct 31, 2025

·

Stayed 2 nights

Excellent location, abundant breakfast, and friendly service.

10

Hideki

May 2, 2024

·

Stayed 3 nights

値段に値するサービスと施設。安心して過ごせる。朝食もおいしい。\u3000 日本料理店が併設されている。

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8

Janet

Jun 2, 2025

·

Stayed 5 nights

The people were very friendly. The rooms were very comfortable and quiet. I did ask for a room clean after 3 days and only the bed was made and bathroom wiped down, no clean sheets. It would have been helpful to understand there is a way around the bridge so we didn’t have to lug 50lb bags up and down 16 steps. The breakfast was a food safety horror show. Cold eggs, bacon, sausage, a food inspector’s nightmare. If inspected, it would be shut down.

10

Naomi

Sep 6, 2023

·

Stayed 8 nights

Clean, comfortable, centre of town , delicious breakfast, reception staff very good, everything you need from a hotel & it also has an excellent Japanese restaurant in it - Nuga Sushi

10

Hans

Apr 15, 2024

·

Stayed 4 nights

Everything was great except they ran out of some food items for breakfast a couple of mornings

10

Steven

Aug 4, 2024

·

Stayed 3 nights

The Vault is a great option in Longyearbyen. Rooms are comfortable and clean and new. Breakfast is excellent. And, like everything in Longyearbyen, the Vault is walking distance to everything.

8

Randi

Mar 6, 2023

·

Stayed 4 nights

Flott rom med vinduer i flere høyder - hjørnerom som ga fantastisk utsikt. Bra frokost som ble til god sushi restaurant på kveldstid. Flere av de som jobbet i resepsjonen kunne spandert å hilse men et par var veldig hyggelig og behjelpelige.

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8

Lance

Jun 9, 2025

·

Stayed 3 nights

Great location. Friendly staff. Rooms comfortable. Breakfast buffet was acceptable. For you to know: they only promote excursions from one company since the hotel is apparently owned by the excursion company. Go to Visit Svalbard website or local office to review all available excursion opportunities.

10

Maria

Aug 9, 2025

·

Stayed 4 nights

I had a fantastic stay at The Vault! The hotel is spotless, comfortable, and in an excellent location. The breakfast room was pretty small and cosy, but I had no issues finding a space, and the food was delicious! The staff were super friendly and helpful. I wouldn't hesitate to stay here again, thank you for a wonderful trip!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $297	8 $211	9 $200	10	11 $209	12 $209
13 $208	14 $300	15 $283	16 $296	17 $223	18 $315	19
20	21 $200	22 $208	23 $212	24 $211	25 $313	26
27 $268	28	29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $236	2 $199	3 $200
4 $199	5 $265	6 $267	7 $245	8 $198	9 $199	10 $197
11 $199	12 $267	13 $243	14 $238	15 $236	16 $238	17 $199
18 $199	19 $189	20 $199	21 $199	22	23	24
25 $186	26 $228	27 $232	28 $217	29 $222	30 $234	31 $236

Svalbard Hotell | The Vault

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