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Candlewood Suites Erie by IHG


Amenities

  • Parking

  • Swimming pool

  • Non-Smoking Rooms

  • Business Center

  • Room Service

  • Dry Cleaning

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Property description

Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, shopping on site, and a picnic area.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Candlewood Suites Erie by IHG, feedback is sharply mixed: travelers like the spacious, suite-style rooms and some friendly staff, but many report cleanliness lapses, maintenance problems, and service strains such as long or chaotic check-ins and overbooking.

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Facilities

Mixed

Cleanliness

Inconsistent

Service

Mixed

Location

Convenient

Dining

Limited

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2

Barbara

IAN-logo

last week

·

Stayed 10 nights

Even tho I booked this hotel weeks in advance AND called the week before to verify it was shower accessible for my 78 year old mom with mobility issues- they didn't have a suite for her 10 day stay. The room they offered- standard small hotel room- wrong coffee pot in room - no dishes in room and no accessible shower. Justin - who verified everything the week before booking- also was at the front desk while checking in. He ( who claimed to be the GM) was terribly rude and acted like we were the problem. Justin claimed that the mixup was due to someone not checking out when they were supposed to. He suggested a Best Western for the same price! I offered to keep the small wrong room if she could be moved to the correct accessible suite the next day- he thought that would work- I asked to see the room to verify - he said housekeeping wouldn't be able to clean it until next...no worries I just want to verify that it was the correct type id room... showed it to me and it was smaller and still no accessible shower. Justin then told me that he didn't think this was going to work out because I wasn't giving him a chance to help him. Apparently- this hotel was purchasd recently- so beware of reviews prior to this new GM and management! Would highly recommend staying somewhere else unless you dont need specific anything. She stayed at the Homewood by Hilton less than a mile away and it was everything it was supposed to be! A 10 day stay- with kitchen and Accessible shower!
Even tho I booked this hotel weeks in advance AND called the week before to verify it was shower accessible for my 78 year old mom with mobility issues- they didn't have a suite for her 10 day stay. The room they offered- standard small hotel room- wrong coffee pot in room - no dishes in room and no accessible shower. Justin - who verified everything the week before booking- also was at the front desk while checking in. He ( who claimed to be the GM) was terribly rude and acted like we were the problem. Justin claimed that the mixup was due to someone not checking out when they were supposed to. He suggested a Best Western for the same price! I offered to keep the small wrong room if she could be moved to the correct accessible suite the next day- he thought that would work- I asked to see the room to verify - he said housekeeping wouldn't be able to clean it until next...no worries I just want to verify that it was the correct type id room... showed it to me and it was smaller and still no accessible shower. Justin then told me that he didn't think this was going to work out because I wasn't giving him a chance to help him. Apparently- this hotel was purchasd recently- so beware of reviews prior to this new GM and management! Would highly recommend staying somewhere else unless you dont need specific anything. She stayed at the Homewood by Hilton less than a mile away and it was everything it was supposed to be! A 10 day stay- with kitchen and Accessible shower!

8

Julie

IAN-logo

30 Mar 2026

·

Stayed 1 night

Paper towel holder was empty. My biggest issue was the lack of bath/swim towels. We did not have the ability of having clean towels during our visit. I feel there should be a better turn around time for laundry. We were I formed uninvited guests used all the towels. Other than that, it was a good stay. The room was great with all the amenities.
Paper towel holder was empty. My biggest issue was the lack of bath/swim towels. We did not have the ability of having clean towels during our visit. I feel there should be a better turn around time for laundry. We were I formed uninvited guests used all the towels. Other than that, it was a good stay. The room was great with all the amenities.

10

Amber

IAN-logo

26 Mar 2026

·

Stayed 2 nights

Pet friendly and conveniently located to everything you would need or want to do.
Pet friendly and conveniently located to everything you would need or want to do.

10

Daisha

IAN-logo

23 Mar 2026

·

Stayed 1 night

Had a very great time
Had a very great time

10

Jennifer

EXP-logo

16 Feb 2026

·

Stayed 1 night

Nice rooms, good shower
Nice rooms, good shower

2020 Edinboro, Erie, Pennsylvania, United States of America

Location

Located in Erie, Candlewood Suites Erie by IHG is a 1-minute drive from Millcreek Mall and 6 minutes from Erie Zoo. This hotel is 4.8 mi (7.8 km) from Presque Isle Downs and Casino and 5 mi (8.1 km) from Lake Erie.

Millcreek Mall(0.2 Miles)

Cinemark Tinseltown Erie(1.5 Miles)

Ambassador Banquet & Conference Center(2 Miles)

Splash Lagoon(2.2 Miles)

Family First Sports Park(2.4 Miles)

Erie Zoo(3.1 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

Check-in from 15:00

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

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