Holiday Inn Express & Suites - Coffeyville by IHG

The ONLY thing we can say we enjoyed was the breakfast and John!! If it weren\'t for John coming in and making it as good as only one employee could, we would have asked for a full refund and gone to another hotel! John is a top-notch employee who gave us the best hospitality we could have ever imagined! When I arrived, I let the blonde girl with an inappropriate shirt on know we were there, she checked us in and acted as if everything was perfectly normal and fine. She wouldn\'t give us a third key for our teenage daughter (somewhat understandable, but still petty). We got up to our room and noticed how stained the carpets in the halls were. The carpets in the room were also stained and gross. The room was what I would consider to be the room of a privately owned, understaffed, old motel in a trashy town. When I took the kids down to go to the funeral home of the friend we were there to bury the next morning, I asked the pool hours. THEN is when she decided to tell me the pool was closed for repairs. Had the rest of our family not been staying there, we would have asked for a refund and left right then and there. However, we didn\'t want something like that to stop us from our family time. So we stayed. I asked her, "Don\'t you think that was something you could have told me when I checked in?" She said, "Oh, yeah I guess maybe we should tell people that." - while laughing. We will not ever be back to this hotel.

Hotel is doing construction/remodeling all over the hotel.

Staff is amazing. Room could Of been cleaner. Breakfast was great. Gym great but pool didnt look clean and was super cold.

Indoor pool was closed. Window coverings were stained. Bathroom door did not close properly. Breakfast was good.

Beautiful, clean and quiet. Excellent breakfast options. Staff friendly and helpful. Pool is out of service. Could not find a local phone number to see if repairs had been made before we arrived.

We stayed 5 nights, house keeping never made our beds. Or vacuumed our floor. We were there for the fair and showing livestock so our room got pretty dirty. Even though we were charged for 5 people we were only left 2 towels everyday. There was mold in the shower and the grass was very tall.

coin laundry was easy to use and not overpriced, pool was not working, room is clean, fixtures are cheap. average experience, one of the higher priced roadside hotels though

The staff was so nice. The rooms were clean and parking was easy. The breakfast had so many options, including things my gluten free daughter could eat. Several things were not working during our stay, like the tvs and ice machines, but they were having technical issues and are remodeling so hopefully those will be resolved soon.

I found I needed some papers printed and the evening clerk w2orked with me to get them completed. I appreciate that very much.

The breakfast menu each morning had good variation and seemed consistently fresh. The fitness center was also rather nice. Thd only downside of the visit was the pool was once again out of order.

So clean, staff was nice, breakfast amazing

Just stay somewhere else. Our room reeked of smoke even though it’s a non smoking property. Literally everything in the room was broke. The bathroom door wouldn’t even shut and when I told the staff they said oh yeah we know a regular stays in there and he is gone this week. Have a good day. Choose another place in town or stay out of town and drive in. That’s what we will be doing for our next several trips to coffeyville

Indoor pool was closed. Window coverings were stained. Bathroom door did not close properly. Breakfast was good.

Bathroom was pretty gross, wouldn’t take shoes off in hotel room, smell was terrible as well.

The hotel was very nice. The lobby area was well lit and clean. The room was nice. Very modern looking very clean and the bed was very comfortable. The breakfast was amazing lots of choices and tasted great!

Breakfast was great; good selection and easy access. Disappointed with room carpet cleanliness as we noticed both food debris and toe nails on carpet upon arrival. Bath & shower were nice and with good lights and hot water. Towels were plenty and full soap, shampoo dispensers and also easily available at both sink and shower. Nice touch were the Otis Spunkmeyer cookies as these were free and available in the lobby area for guests on their way to their rooms!

Nice, clean hotel.

The dude at check in was indifferent. There was a dirty washcloth hanging on the shower curtain rod. Shower tiles had mold

Very clean rooms and hotel

The blinds were dirty from water damage and the window sill. Disgusting! Looked like mold was starting to grow on them. The AC was filthy Hair on the floor in the bathroom Drawers had dirt in them No thank you when I checked out after 2 days and spending over 500.00 But I did notice a sign about their guarantee cleanliness. Worst hotel in my 75 day roadtrip. Previous guest coffee pod was still in the coffee maker. I’m

No noise or kids running through hotel. Peaceful relaxing night away from home.

Indoor pool was closed. Window coverings were stained. Bathroom door did not close properly. Breakfast was good.

Nice and quiet

We checked in we didn’t have a remote in our room for the TV and than later went to take a shower and we didn’t have any towels not 1 towel of any kind not. Even a wash cloth

The staff were all nice, friendly and helpful. Location was convenient enough. It’s a small town so nothing is far away. We liked having a non smoking and non pet place to stay. Our room was clean, with the exception of some mold in the shower. Not a lot, but some. I told the front desk person and she said she would pass on to cleaning person. The entryway flooring in our room was coming up and needs to be fixed, too. All in all it was a pleasant stay. Bed was comfortable, sheets were clean. We would stay there again.

The hotel was very nice. The lobby area was well lit and clean. The room was nice. Very modern looking very clean and the bed was very comfortable. The breakfast was amazing lots of choices and tasted great!

coin laundry was easy to use and not overpriced, pool was not working, room is clean, fixtures are cheap. average experience, one of the higher priced roadside hotels though

The shower was broken and wasn’t a strong flow. There was a sharp corner on the nightstand and I scratched my elbow. Room 204 could use some tlc.

We stayed this time in a room for disabled persons. All was very nice except for the bathroom door. A very heavy sliding door, which was almost impossible for me to move and would not work for a person with a disability. The door created a safety factor as it slid across the coffee bar/refrigerator area. I was slightly injured as my daughter came out of the bathroom and slid the door into my body and across my foot as I was getting into the frig. .Poor and unsafe design.

It is a nice hotel and clean enough. There was a black ring round the bathtub and shower wall. I’m assuming it was mildew or mold. The TV didn’t work. I told them about it and they couldn’t do anything about it until the next day. The included breakfast was decent. About average.

The ONLY thing we can say we enjoyed was the breakfast and John!! If it weren\'t for John coming in and making it as good as only one employee could, we would have asked for a full refund and gone to another hotel! John is a top-notch employee who gave us the best hospitality we could have ever imagined! When I arrived, I let the blonde girl with an inappropriate shirt on know we were there, she checked us in and acted as if everything was perfectly normal and fine. She wouldn\'t give us a third key for our teenage daughter (somewhat understandable, but still petty). We got up to our room and noticed how stained the carpets in the halls were. The carpets in the room were also stained and gross. The room was what I would consider to be the room of a privately owned, understaffed, old motel in a trashy town. When I took the kids down to go to the funeral home of the friend we were there to bury the next morning, I asked the pool hours. THEN is when she decided to tell me the pool was closed for repairs. Had the rest of our family not been staying there, we would have asked for a refund and left right then and there. However, we didn\'t want something like that to stop us from our family time. So we stayed. I asked her, "Don\'t you think that was something you could have told me when I checked in?" She said, "Oh, yeah I guess maybe we should tell people that." - while laughing. We will not ever be back to this hotel.

Nice property & check in was fast & friendly. Staff was friendly & prompt

The staff was so friendly and speedy service.

We checked in we didn’t have a remote in our room for the TV and than later went to take a shower and we didn’t have any towels not 1 towel of any kind not. Even a wash cloth

i had made 8 reservations through a third party 3 weeks in advance, and when the holiday inn in coffeyville ks became overbooked, they canceled our reservations because we booked third party. that can be understandable, but what is not acceptable is that we had no warning. everyone drove over 2 hours to be turned away. will not be using the holiday inn.

Friendly helpful staff, clean room, cookies were great! If I come this way again I will definitely stay here

Beautiful, clean and quiet. Excellent breakfast options. Staff friendly and helpful. Pool is out of service. Could not find a local phone number to see if repairs had been made before we arrived.

The dude at check in was indifferent. There was a dirty washcloth hanging on the shower curtain rod. Shower tiles had mold

We stayed 5 nights, house keeping never made our beds. Or vacuumed our floor. We were there for the fair and showing livestock so our room got pretty dirty. Even though we were charged for 5 people we were only left 2 towels everyday. There was mold in the shower and the grass was very tall.

It was an very good stay. Staff were the best that I have seen in a long time, anywhere I have been. Kuddos!

The staff were all nice, friendly and helpful. Location was convenient enough. It’s a small town so nothing is far away. We liked having a non smoking and non pet place to stay. Our room was clean, with the exception of some mold in the shower. Not a lot, but some. I told the front desk person and she said she would pass on to cleaning person. The entryway flooring in our room was coming up and needs to be fixed, too. All in all it was a pleasant stay. Bed was comfortable, sheets were clean. We would stay there again.

So clean, staff was nice, breakfast amazing

Staff is amazing. Room could Of been cleaner. Breakfast was great. Gym great but pool didnt look clean and was super cold.

Indoor pool was closed. Window coverings were stained. Bathroom door did not close properly. Breakfast was good.

The hotel was very nice. The lobby area was well lit and clean. The room was nice. Very modern looking very clean and the bed was very comfortable. The breakfast was amazing lots of choices and tasted great!

Breakfast was great; good selection and easy access. Disappointed with room carpet cleanliness as we noticed both food debris and toe nails on carpet upon arrival. Bath & shower were nice and with good lights and hot water. Towels were plenty and full soap, shampoo dispensers and also easily available at both sink and shower. Nice touch were the Otis Spunkmeyer cookies as these were free and available in the lobby area for guests on their way to their rooms!

Beautiful, clean and quiet. Excellent breakfast options. Staff friendly and helpful. Pool is out of service. Could not find a local phone number to see if repairs had been made before we arrived.

This was definitely the best hotel in Coffeyville. It was clean and safe. The breakfast was hot and there was plenty of it. Staff was friendly.

The staff was so nice. The rooms were clean and parking was easy. The breakfast had so many options, including things my gluten free daughter could eat. Several things were not working during our stay, like the tvs and ice machines, but they were having technical issues and are remodeling so hopefully those will be resolved soon.

The breakfast menu each morning had good variation and seemed consistently fresh. The fitness center was also rather nice. Thd only downside of the visit was the pool was once again out of order.

It is a nice hotel and clean enough. There was a black ring round the bathtub and shower wall. I’m assuming it was mildew or mold. The TV didn’t work. I told them about it and they couldn’t do anything about it until the next day. The included breakfast was decent. About average.