Name: Tru by Hilton Portland Airport Area
Address: 369 Maine Mall Road, South Portland, Maine, United States of America, South Portland, Maine, US
Price range: $142–$386 per night
Rating: 8.68

What guests think

At Tru by Hilton Portland Airport Area, travelers frequently praise the convenient airport location and friendly staff, while noting modern but compact rooms, variable road noise, and cleanliness and housekeeping inconsistencies alongside an adequate but uneven complimentary breakfast.

Facilities include a convenient airport shuttle, a modest gym, lobby games, and access to a neighboring hotel’s pool, but parking is often crowded or shared and exterior lighting can be insufficient at night. Inside, the minimalist design brings limited storage, and comfort feedback varies with firm mattresses, flat pillows, and occasional TV or shade malfunctions. Overall, expect a simple, convenient stopover with solid value for airport access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Free airport shuttle is widely praised and generally reliable; a modest gym, lobby games, and access to a neighboring hotel’s pool are noted. Parking is frequently crowded or shared, and some guests mention dark lots at night.

Related guest reviews

10

Angelo

Sep 17, 2025

·

Stayed 2 nights

Great staff and the gym was awesome to have

8

Daniel

Oct 20, 2025

·

Stayed 2 nights

Free airport shuttle was very convenient and on time.

8

Robert

Feb 28, 2025

·

Stayed 2 nights

Overall a good value. Clean and comfortable. The elevator broke down and was fixed fairly quickly. The biggest retraction from my stay was a lack of parking. The lot is very large but it’s shared with another hotel and they allow long term airport parking which can limit the spaces available.

8

Mary Ann

Nov 11, 2025

·

Stayed 2 nights

I enjoy the close proximity to shopping and restaurants that this hotel offers me! Starbucks in the parking lot has to be one of my favorite things! The parking lot is always full at night, which unfortunately means parking in another business’ parking lot and walking in the dark because they do not turn on the lights of the hotel parking area. This always feels very unsafe. The lights are there, but they are not turned on. Most staff at the desk are very kind and welcoming. I will likely stay again, but I do wish that they would turn the lights on at night.

10

Kevin

May 25, 2025

·

Stayed 1 night

The 24 hour airport shuttle was the big draw for us. The hotel was very clean and utilitarian.

10

Piotr

Jun 24, 2025

·

Stayed 1 night

Sparkling clean hotel, close to the mall. Unfortunately the doors are thin, if you have a loud guest in the adjacent room you can hear almost all phone conversation. No carpets so it feels spacious and modern, unfortunately loud footsteps. The small gym area is well equipped including peleton bike. Skip the processed breakfast, head to Starbucks.

4

James

Apr 30, 2025

·

Stayed 3 nights

when asked for assistance the front desk clerk suggested that he only had 4 minutes left in his shift and would not be able to help me ... came back at 9:30pm in the pouring rain and had no choice but to park in the adjoining Mattress Firm parking lot - easily 350 yards away ... i was soaked to the bone - i was told the next day that the hotel has leased out parking spaces to the airport ??? NOT A SINGLE SPACE ON THEIR LOT - I have been there 4 times since January - won't be going back - cheers

10

Eddie

Oct 18, 2025

·

Stayed 5 nights

Clean modern hotel. Gets all the basic right for an easy work stay. Hotel shuttle is very useful as PWM is a short ride away making early morning flights less stressful

10

Charlie

Aug 9, 2025

·

Stayed 2 nights

Nice and clean hotel, near the airport. Staff advised that there was hot-tub and pool next door at the Ramada Inn where Tru had access too. Went to Ramada and only pool. Good Breakfast and played some pool.

10

Lisa

Sep 13, 2025

·

Stayed 1 night

Very convenient location. Being able to use the pool at the hotel next door was a nice perk

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many note very clean rooms, but repeated reports cite hair in showers or on sheets, dirty elevators, pet odors, and missed or every‑other‑day housekeeping.

Related guest reviews

6

Janel

Feb 10, 2025

·

Stayed 1 night

Amenities for tru were great, however our room was not that clean. The shower still had hair on the floor of the shower from the previous guest and the floors weren’t swept.

8

Nicole

Oct 15, 2025

·

Stayed 1 night

Shower was dirty, with hair in it. There was no breakfast available. Otherwise no issues.

8

jaime

Apr 22, 2025

·

Stayed 4 nights

We got a great price and decided to try Tru. Check in and most staff were great. Floors were filthy on the way to our room but clean the next morning. Our room was perfect for our family of 4. The lady running breakfast on the weekend was rude. The other attendant was lovely and accommodating. Our kids enjoyed being able to use the pool next door. Overall, great stay for the money.

6

Dan Lucian

Dec 3, 2025

·

Stayed 3 nights

The room itself was nice but the cleaning needs improving. When we checked in, the floor hadn't been properly swept, and there were clumps of hair near the wall in front of the bed. The reception mentioned that cleaning was done every other day. However, even after the next cleaning, the clump of hair was still there.

6

Xiaolong

Oct 20, 2024

·

Stayed 1 night

The location is good; however, the room is not very clean. There were hairs on the shower wall, and the hairdryer was dirty, with visible makeup marks on it. Dust was noticeable in some areas that appeared to have not been cleaned in a long time. The hairdryer didn’t work, but the staff was nice enough to bring us a new one.

6

Karen

Dec 8, 2024

·

Stayed 1 night

Very dirty rooms.

8

Lance

Feb 15, 2025

·

Stayed 2 nights

Although there were some cleanliness issues, all in all our stay was enjoyable.

8

Fred

Nov 3, 2025

·

Stayed 2 nights

Our bed sheets had hair on them. After housekeeping refreshed the bed, the issue was still present. The manager moved us to another room which was much better.

4

Horane

Aug 18, 2024

·

Stayed 2 nights

I understand this is a pet friendly hotel, however, the lack of cleanness in our room was disgusting. There was pet hair EVERYWHERE. As a person with no pets, I should not be seeing hair on the floor, tables, tv stands , bed, etc. Absolutely ridiculous! Fortunately the lady at the front desk was kind, polite and apologetic. She provided me with new sheets. I will NEVER stay here again.

8

Krist

Aug 23, 2025

·

Stayed 1 night

The elevators smelled like wet dog and dog poop

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Modern, minimalist rooms are generally small with limited storage; some guests find mattresses firm and pillows flat. Highway‑facing rooms can be noisy, and a few mention TV channel or shade malfunctions.

Related guest reviews

6

Robyn

Sep 24, 2025

·

Stayed 1 night

For what we paid, we could’ve had so much more. The room was very small and the mattress was hard as a rock. The lobby was dirty. The room was clean but small. Not worth the money.

8

Bernadine

Jun 24, 2025

·

Stayed 3 nights

The parking in the evening was horrible. The pillows were flat

8

Laura

Jul 26, 2025

·

Stayed 2 nights

The rooms are very small, but this is to be expected with the price. The proximity to the airport is a plus.

2

Dennis

Oct 30, 2025

·

Stayed 1 night

Very noisy because situated on I 95 and near airport.

4

CHERYL M.

Nov 24, 2024

·

Stayed 1 night

The tv was so slow we gave up on watching it. Two king size pillows were badly stained. When I requested clean ones, I had to go get it at the desk and they only had one regular size. Disappointed

8

Yoraidyl

Aug 1, 2025

·

Stayed 1 night

Staff was great and Room was one of the cleanest I’ve ever stayed in. Breakfast was organized and had good options. The only thing that we did not like were the beds. The beds said that they were Queens on the reservation, but they were actually doubles and so was harder to fit two people per bed. Nice hotel, but would have stayed elsewhere if I knew the sizes of the beds were misrepresented.

8

Scott

Oct 23, 2024

·

Stayed 2 nights

Rooms spotless and functional, staff friendly, well located for the Mall and the Airport. Only criticism is that the rooms overlooking the highway are LOUD. So much so that I checked more than once if my window was open but no, it was just very loud. My tip is to bring earplugs or request a room not facing the highway.

8

Luke

Nov 14, 2024

·

Stayed 2 nights

Ok for the price. Hard surfaces in all areas which makes it extremely loud both in the hallways and in the rooms. Can hear people talking (at normal volume) in abutting rooms. Room was mostly clean, but hairs stuck to side of shower base. Bed was hard as a brick. I can sleep almost anywhere but i struggled here. TV channels only worked up through channel 23; all other channels said no signal. Breakfast options were sparse, but the staff was attentive and friendly. Location was easy in and out, and parking was plentiful.

4

Peter

Jul 13, 2025

·

Stayed 1 night

Room 220 in particular is EXTREMELY noisy. It’s right that on top of something that causes the entire floor to vibrate. Impossible to get a good night sleep. Arrived from airport at1:45am. Too late to do anything about it, but this night stay ranks among the worst. The shuttle driver was not very personable - didn’t even offer to take my luggage on or off the shuttle (and I was the only rider. Check in staff might as well have just stayed in bed as they were half asleep when I arrived. Not welcoming AT ALL or helpful at check in.

6

Ashley

Mar 23, 2025

·

Stayed 2 nights

Design is very fresh and trendy - there’s gaming amenities that are unique and not typically available at other hotels I’ve stayed at. The staff was friendly and mostly helpful. The first night I slept wonderfully, but the second night, I could hear the neighbors throughout the night (VERY frustrating!) and there were a few people in the parking lot screaming after 10pm, so I barely slept the second night of my 2-night stay. I alerted the staff of the outside noise via text, but they weren’t very helpful (responded an hour later and put the onus on me to figure hour who was being noisy - bizarre!). I ended up sleeping with noise cancelling headphones in to dull the outside noise which led to a horribly uncomfortable night. Overall, my room was nice although I did find hair around the sink and vanity area that must have been from the guest before (obviously from a man having shaved). I would recommend checking this hotel out for weeknight stays, but maybe for your weekend travels, I’d unfortunately recommend another location if my final night noise concerns are typical.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, including shuttle and front desk teams. However, some experienced rude or unresponsive management/breakfast staff and occasional shuttle communication or slow check‑in issues.

Related guest reviews

10

Paige

Dec 6, 2025

·

Stayed 1 night

Clean room, friendly staff, good free breakfast!

2

Don

Aug 12, 2025

·

Stayed 1 night

Management are scammers. They agreed to cancel and exchange a room on Monday for Tuesday, and then charged me for both. Fortunately, I had a representative from Hotels.com handle the transaction for me. But you nor I should have to deal with this issue again. Terrible management and customer service!

2

Matthew

Feb 28, 2025

·

Stayed 1 night

I called multiple times from the airport for the shuttle - no answer or call back. Had to take a cab and I asked them to reimburse me. The manager spent 15 mins telling me how this could not happen. Awful service.

4

Carol Ann M

Dec 8, 2024

·

Stayed 1 night

Oy vey, tried to check in after a long flight across the country. The poor man at the front counter was alone and their old computer system wouldn’t let him log in. Had to stand there waiting for him to call the GM - 30min to get checked in. No adjustment or upgrade or freebies. Just free waters. Ugh

10

Erika

Nov 10, 2025

·

Stayed 1 night

Excellent staff. Stuart was so nice and helpful with our late check in. Excellent shuttle service. Room super clean and comfy.

10

Jack

Feb 6, 2025

·

Stayed 1 night

Brillant & engaging front desk individual named Brandon, the model of customer service!

10

Sara

Nov 25, 2025

·

Stayed 1 night

Friendly staff and they always accommodate my early check in requests

10

Daniel

May 9, 2025

·

Stayed 2 nights

Perfect base for SoPo. Quiet rooms. Great breakfast in the comfortable lobby. Top notch staff, including Ciera and Branden at the front desk.

4

Angela

Sep 28, 2025

·

Stayed 1 night

Check in was wonderful, very polite and friendly. We overslept as we had no children or dogs to mar our sleep, so made it to breakfast ten minutes before closing. We were met with a rude breakfast clerk with "Make it quick", my daughter had a bagel in the toaster just to have it unplugged on her. Not a great start to what was a stressful weekend, but overall, not bad.

2

Samantha

Aug 11, 2025

·

Stayed 2 nights

I did not appreciate the way I was treated by the manager at this property. We had confusion around our hotel stay and cancellation policies. When I asked to speak to someone in charge I was not given their information. I stated that I was going to leave a review on the business page. The manager then stated that I was "threatening" them and hung up the phone. I have never been treated so poorly. Terrible experience and they are refusing to refund me.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient to the airport, Maine Mall, highways, and dining. Highway and airport proximity can bring traffic noise, and a few found the area less walkable for sightseeing.

Related guest reviews

8

Aron

Dec 31, 2024

·

Stayed 1 night

Conveniently located

8

AG

Jul 5, 2025

·

Stayed 2 nights

Good overall. I would stay again. Close to airport.

8

Sophie

Jun 25, 2025

·

Stayed 2 nights

Room was comfortable and the location was great, close to shops and restaurants. The breakfast options could be upgraded as they were very basic.

6

Daniel

Sep 10, 2025

·

Stayed 1 night

Beds were uncomfortable and rooms needed updating. Bathroom door had wood coming off frame. Staff was very friendly.

10

Thomas

Jul 28, 2025

·

Stayed 1 night

Too far from restaurants and places to see in Portland. Chose it for proximity to University of Southern Maine but it is actually quite far away with many other hotels nearer.

10

Dedra

Aug 20, 2025

·

Stayed 2 nights

The location is great

10

Amanda

Dec 24, 2024

·

Stayed 2 nights

This hotel is directly across from Maine Mall and lots of other shopping. Easy off the highway and not too far from downtown Portland so it’s an affordable option!

10

Eddie

Oct 18, 2025

·

Stayed 5 nights

Clean modern hotel. Gets all the basic right for an easy work stay. Hotel shuttle is very useful as PWM is a short ride away making early morning flights less stressful

8

Dennis

Mar 18, 2025

·

Stayed 4 nights

The facility is clean. There are a lot of hard surfaces making it easy to keep clean but noisy. The I-95 highway is close. Rooms on the back side hear all the traffic noise. The provided breakfast is adequate but fairly boring. The parking lot is usually full because it is used for airport shuttle parking.

10

Donna

Jul 27, 2025

·

Stayed 1 night

Perfect stay the night before flying out. It’s clean, quiet and modern and a short easy drive to the airport.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is often considered good with decent variety and pancakes/coffee. Items sometimes run out, machines break, hours end early on weekdays, and options can feel limited for longer stays.

Related guest reviews

8

Daniel

Sep 9, 2025

·

Stayed 2 nights

Brenden is such a good host Breakfast is until 9 o’clock. we were late 5 minutes, could’nt get anything. way Overpriced hotel for what it is will not return

8

Richard

Oct 1, 2025

·

Stayed 2 nights

The front desk service was nice and responsive. We arrived to find our room was very cold and the AC/heating unit would not work but it was too late for service. So next morning I reported the issue and it was fixed by the time we returned to the room. The breakfast offering could be a bit more extensive, even if adding a waffle maker and maybe some sweet rolls/muffins.

8

Amanda

Dec 12, 2024

·

Stayed 1 night

Friendly staff and informative. Pleasant entrance. Coffee was Luke warm and had to heat in microwave.

8

Veronica

Oct 24, 2025

·

Stayed 1 night

Breakfast needed protein options

10

Jaime

Oct 23, 2025

·

Stayed 2 nights

Overall, service and cleanliness of the room and facilities were great. Breakfast was pretty good the first day but could have used more variety from one day to the next for those staying multiple nights. Hot options were limited to pancakes, cheese omelettes and sausage (coins one day and links the next)

6

Raejean

Nov 11, 2025

·

Stayed 1 night

Clean room, comfy bed, but sheets were pilled and need to be replaced. Many of the breakfast items ran out. Only one kind of apple for fruit. This was an annual Christmas shopping trip for my daughters and myself, so no airport shuttle was needed.

10

Amy

Oct 5, 2025

·

Stayed 2 nights

Clean, quiet, comfortable. Decorations were bright and fun but not obnoxious. Breakfast had a good variety of basic foods that most diners would be ok with. Room was very clean and was spacious. Would definitely stay here again.

8

Deborah

Sep 21, 2025

·

Stayed 1 night

Almost everything was unavailable for breakfast. The yogurt machine was out, the pancake machine didn’t work. I wasn’t about to eat the omelet things because of the peppers in it. Needless to say, breakfast was a bummer.

8

Bernal

Aug 30, 2024

·

Stayed 2 nights

Your breakfast was not very good

10

Edward

Sep 6, 2025

·

Stayed 3 nights

Good coffee available 24 hours.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$87
March	$92
April	$101
May	$134
June	$190
July	$254
August	$251
September	$210
October	$218
November	$94
December	$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $230	15 $202	16 $212	17 $219	18 $330	19 $365
20 $208	21 $181	22 $204	23	24 $282	25 $386	26 $353
27 $153	28 $184	29 $184	30 $252

Su	Mo	Tu	We	Th	Fr	Sa
				1 $202	2 $290	3 $313
4 $193	5 $209	6 $210	7 $210	8 $201	9 $266	10 $317
11 $192	12 $253	13 $276	14 $267	15 $183	16 $371	17 $280
18 $148	19 $178	20 $198	21 $163	22 $198	23 $263	24 $213
25 $142	26 $145	27 $146	28 $143	29 $143	30 $162	31 $159

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Portland Airport Area

Have a question?

Considering this hotel for your South Portland trip?

Prices for upcoming dates