Name: Hotel Acuario Ciudad del Carmen
Address: Dirección: Calle 51 #60, Colonia Santa Margarita, Santa Margarita, Ciudad del Carmen, Carmen, Campeche, Mexico, Ciudad del Carmen, Campeche, Mexico
Rating: 7.45

Guest reviews

7.5

Good

Based on 505 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Acuario Ciudad del Carmen, many reviews report serious reservation issues where bookings were not honored, alongside frequent cleanliness and maintenance problems such as dirty bathrooms, malfunctioning amenities, and a disappointing pool that often does not match photos.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

gerardo

26 Jan 2025

·

Stayed 1 night

No hot water They want to open the garage for my carr Only one towel

2

john

1 Jul 2023

·

Stayed 4 nights

Nothing. It was terrible. No toilet seat , light bulb burnt. I was handed a handful of paper towels in place of a bath towel. Front desk was rude. Do not stay here .

2

Sergio

4 Jan 2022

·

Stayed 1 night

Get for one night, AC noisy, outside light wont let me sleep, shower was dirty, room were in awful condition, only one towel, bathroom stinks, and dirty. No courtesy on the personal, wont recommend anyone

6

Eduardo

3 Nov 2025

·

Stayed 1 night

No funciona la TV, la alberca no es igual a la imagen presentada

Translate

8

Mario

30 Jun 2025

·

Stayed 1 night

Etwas in die Jahre gekommen und außerhalb. Pool auf dem Parkplatz und nicht besonders sauber.

Translate

Dirección: Calle 51 #60, Colonia Santa Margarita, Santa Margarita, Ciudad del Carmen, Carmen, Campeche, Mexico

Location

Located in Ciudad del Carmen (Santa Margarita), Hotel Acuario Ciudad del Carmen is within a 5-minute drive of Victoriano Nieves Cespedes Museum and Our Lady of Carmen Church. This hotel is 0.9 mi (1.5 km) from Zaragoza Park and 0.9 mi (1.5 km) from University Cultural Center.

Victoriano Nieves Cespedes Museum(0.6 Miles)

University Cultural Center(0.8 Miles)

Zaragoza Park(0.8 Miles)

Our Lady of Carmen Church(0.8 Miles)

Church of Our Lady of Fatima(0.9 Miles)

Carmen XXI Convention Center(1.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 13:00 to 22:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A buffet breakfast is available daily from 7 AM to 11 AM for a fee, approximately MXN 60 to 180 for adults and children.

Check-in is from 1:00 PM until 10:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request but cannot be guaranteed.

The property is not wheelchair accessible, and specific accessibility features are not detailed.

The hotel is located in Ciudad del Carmen (Santa Margarita), within a 5-minute drive of Victoriano Nieves Cespedes Museum and Our Lady of Carmen Church. It is approximately 0.9 miles from Zaragoza Park and the University Cultural Center.

Yes, there is an outdoor swimming pool available for guests.

Yes, children are allowed to stay at the property. The minimum age for children to stay for free is not specified.

Hotel Acuario Ciudad del Carmen

Amenities

Property description

Book on Vio

Guest reviews